AmeriGas Propane Avis 685

all ex Amerigas customers need to get together and sue them for price gouging, letting people run out and charging outargues service charges when they let you run out. major fails on their part all they care about is ripping you off. 500.00 to pick up a tank they own that is empty is absurd. do yourself a favor and find someone local that is not AMERIGAS,

Beware of Amerigas. We had them since we moved in in 2019. They have slowly been increasing their prices. Last bill was $4.19 per gallon. So we switched to Economy Heating.

Called Amerigas to cancel service/future deliveries and have them come pick up the tank. They are charging a $300 fee for tank pickup and a $120 fee for cancellation service fee. What the heck!! Fortunately, the savings with Economy Heating will pay for that before the first year is even up.

Their fees are outrageous! $120 for a dispatch via $134 a month to rent a tank. When I canceled my service they charged me $684 to remove a tank that they owned. I'm paying my debts to them and have switched to suburban but I highly recommend unless you have money to throw at them to not use this company. I'm on social security disability and can definitely not afford their fees. I went into the hospital and Sawyer gas own them when I got out it was AmeriGas.

We converted to natural gas and now need to get the propane tank out of the ground. There's a lot of propane in there but they say they don't pump it ... told us to use it up ... I asked how do you do that with a natural gas conversion? The "customer service" agent hung up ... These people do not deserve to be in business...

Made numerous appointments to move tank, took time off from work and they don’t show up.
Finally said remove your tank. Again took a few phone calls. Want to charge over $300.00 for removal. Unacceptable service!!

We just cancelled our service with Amerigas two days ago and they came out today to pick up their tank. We had had them for about 15 years at our house, about as long as we have lived our house. While would not say that this company is totally horrible, I do believe they could have been better in some ways.

One thing they did right was provide a clear explanation of every charge on a bill. The website where I could pay the bill was user friendly. Once an account was set up, I could pay the bill online without any hassle.

I used to like dealing with our local company called Heritage Propane, which was actually quite friendly and easy to deal with. I could call them on the phone and even pay the bill over the phone. They were a nice, small local company until they were taken over by Amerigas and I suddenly had to deal with a large and impersonal business with customer service agents from outside of the country. It is for this reason that we decided to leave Amerigas and sign up for service with a local service like we once had. With a company that answers the phone and doesn't speak in a heavy foreign accent. With a company where I can stop in at a local office and talk with somebody.

Amerigas is doing its part to try to keep customers from leaving them, with steep charges for doing that. They are billing me $300 for tank removal. When the men came to pick up the tank, they were quite happy that the tank was already disconnected and waiting in a very convenient location for them to pick up. They were here for all of about 10 minutes at most just loading a tank onto their truck. I asked for a discount since the tank was already ready for them, and they said it was unlikely that would happen. We will also be billed $120 for the privilege of having them come (a "service dispatch" charge). We were told that we would receive a refund on the unused propane. We paid $4.99 a gallon for the gas, but we aren't sure if that is what they will pay us.

They have consistently billed us at the rate of $4.99 a gallon for propane, which is quite a bit more than the $2.58 a gallon that is the national average price.

In the final analysis, I am not sure if I would deal with this company again and I would not advise dealing with them unless you want to be with them and no other company indefinitely. Leaving is expensive and you may not get the quality of customer service that you expect from a company.

I had auto service but ran out of gas, i called and they said i was not auto service. That was a lie. This is not the first time they did this. Then they want to charge you for testing the lines because you ran out of gas. Cant talk to a local person. Prices are the highest in the area. You made it easy for me to switch.

Did not respond immediately to an urgent request to fill an empty tank to heat our home in 5 degree weather. Called several times. Customer Service scheduled us several times to come add propane but they did not show up. We had no choice but to contact another propane company and they came out immediately and exchanged the tank to theirs and filled it up. AmeriGas tank sat in our yard for about 2 months before they picked it up. We called several times to schedule this also with no luck getting them to remove their tank. We have HOA rules which required removal. When they finally came to remove their tank they charged us $299 for the tank removal and $119 for the dispatch fee. They refuse to refund this because they say we were not on automatic refill which is not true. We have always been on n automatic refill for years. They claim that we changed it and they refuse to believe that it was a clerical error on their part. Now we have to pay this after all we went through. The only reason we had to discontinue their service was because they did not come out to fill up our tank in freezing 5 degree weather within 3 days of us constantly contacting them about this being an urgent matter. Propane is our only means of heating our house and using our appliances.

Worst company ever, on auto fill and I run out of propane constantly. On auto pay and I get late payment notices, Stay away go to a local vendor, I will be switching out to electric. By far the worst, Should have read reviews before signing up. Also customer service is in overseas and they barely speak English.

I received a bill for tank rental in the amount of 172.71.
I contacted Customer Service to request this fee be removed from my account.
I was told this could not be done,To avoid this fee i was required to purchase 240 gallons per year.
I only have a 125 gal tank and it is hooked only to gas fireplace logs. It is impossible for me to get or use 240 gals per year.
I am requesting this fee be removed it is unreasonable to expect me to use their minimum .

I used to be a customer of Amerigas in 2022 but closed my account when we moved. In December of 2024 we received a bill for almost 600$ for a delivery that was made to our previous address when we were not living there. I have called three times to dispute this debt, it has gone to collections, and I still have no resolution. This has been a TERRIBLE experience and I have spent hours on the phone.

AVOID THIS COMPANY IF YOU CAN! They have charged me $249.49 for services I did not request and even verified I would not be charged about requiring a quote to repair a plastic lid. Additionally, they have charged me a $36.00 late fee for not paying my bill when THEY told me not to pay it until the case number is resolved. I have called 5 times since January of 2025 and each time, other than 1 where I spent over an hour waiting for a supervisor to come on the phone, I have been told that my case is still in review and they were attempting to contact the local office manager. The last time I called to check on the status (March 31, 2025) I was told there was not account history of a case number with an adjustment of the price on it. I was told that after "a certain amount of time" that data "goes away", so I am starting over.
Customers are unable to contact local Amerigas Offices for resolution and you must go through a call center in another country.
All I want to do id have my bill corrected so that I can pay my bill, but I have zero confidence that this issue would be resolved if I paid any portion of this bill prior to resolution.

I terminated my service with Amerigas after 12 years and was immediately billed a $299.99 pickup fee for a small 120 gallon propane tank. Along with that, I was charged a $119.99 "dispatch fee".
The total bill was $448.33 with taxes. This was after I payed a $135.42 yearly rental charge.
Because of the severe winter weather, the tank was frozen into the ground. I had to use auxiliary heat to thaw the ground. I disconnected the tank from my service and rolled it approx. 25 yards through two feet of snow to an easy access point in my driveway. It took the driver about five minutes to load the tank and be on his way. He was very appreciative of the fact I saved him a lot of labor.
Considering the fact that I removed the tank, I tried negotiating for a reduction in the pickup charge. The best they said they could do was remove the "dispatch fee", whatever that is. I am still faced with $320.24 including tax for a driver to pull up my drive, place a tank on a lift gate, place it on board, strap it down, and depart.
If this tank would have been a large 350 gallon or even a 250 gallon, I probably would not be writing this review as it would have been more labor on the part of Amerigas.
I should also mention that the tank did not have a current inspection. They are required by law to be recertified every five years. This tank had not been touched in seven years.
BUYER BEWARE:
Amerigas is loaded with hidden charges among them early termination fees (contract), fuel transfer fees (more than 5 percent fuel remaining), pickup fees, dispatch fees, etc.
It was my error renting a tank in the first place. That's another story.
If you go with Amerigas Propane, READ the small print!

After seeing the reviews and overall rating score, if you are still considering Amerigas, try this first: go outside and open your car door. Place your left hand flat on the door jamb and with your right hand, slam the door shut with all your might. If the level of pain you experience is acceptable - Congratulations! You will love everything about Amerigas. From their 3rd party international call center that is incapable of anything other than a scripted, ambivalent response; their auto fill program which is sure to result in your tank running out of propane at least once per winter, or any issue whatsoever with billing that will require a minimum of 3 calls with no record of any previous call on file - your impressive tolerance for pain will be challenged time and time again.

In 2022 I bought a property in Idaho, which had an Amerigas (AG) tank. I called Amerigas to change the account into my ame and they made me sign a 3 yr contract. A year later I discovered AG charges two to three times more than local companies in my area. I tried to wait out the 3 yrs, but couldn't take the AG price gouging and cancelled on 2/2025. I had switched to a local company (The Coop) in July 24, they put the remianing propane in the AG tank into my new tank and moved the tank an easily accessible location for pick up. It took AG a long time to come pick up their tank, although I said Call Me First, they did not. 35 days later, I noticed AG was trying to deduct $587 from my bank account. I tried to view the invoices AG allegedgly had listed online, but the invoices would not come up when I clicked on See Invoice. I stopped payment on the withdrawal, because AG was attempting to charge me more than the written contract stated and charge me for a charge that did not apply and I have a right to see the charges first before payment.. On Facebook you can find contacts for AG Customer Service. (won't let me post them here) Go online to Facebook, Reddit, Nextdoor, BBB and you will find other AG customer complaints to prove AG is a nightmare you never want to experience. The DOJ needs to investigate AG and put a stop to their price gouging, deceptive business practices, constant changes to their contract in a form that has continuously been upheld by courts that the form Amerigas uses (deceptively making changes to the contract signed and not explaining the changes clearly when they attempt to change their contract by inserting the new contract into their web site that you must 'acknowledge' before looking at your bill, or stating that you must object to the new contract within 30 days, is not binding. The American Bar Association has an entire article about this deceptive practice. Google American Bar Click Wrap Online Contracts.
IF YOU PURCHASE A HOME THAT HAS AN AMERIGAS TANK, INSIST THE SELLER CANCEL THEIR CONTRACT WITH AMERIGAS AND GET TANK REMOVED BEFORE CLOSING. There are better, honest propane companies out there. Amerigas is not one of them.

Be advised this is a prime example of Big Companies that are thieves I purchased my property with an existing AmeriGas tank on the property called to have them remove their property which is a 250 gallon tank was told that I would have to pay $299.99 tank pickup fee + service fee of $199.99. Which is a total of $419.00. Unbelievable it's their property and they're charging me to pick up their property. My advice is use a local mom and pop propane company and stay clear of these large businesses. Also supervisor from India that's right not America told me these fees where added to their website in 2022. Hmmm. Americans Outsourcing to another country just to turn around and screw other Americans. Bad buisness. Time to lawyer up it's not about the money at this point it's more about the principal of business. BE ADVISED WOULDNT USE THIS COMPANY 100% disgusting.

446.00 for one minute worth of work for a potential leak. 346.00 of that due to lawn decoration near the tank. Do not do business with them. Moore County NC

Amerigas service is horrible.
They don"t deliver the propane properly, I was out of gas for four days. Customer care is in India, No communication.
Technician came to check the gas leak lied, He is not a mechanic. He don't have any proper tools.
I am out, going to local company.
Amerigas really sucks.

“0” rating. Was with AmeriGas for 8 years. Requested a tank fill paid $430 upfront. They told me I needed a new tank. AmeriGas called wouldn’t service a 1 appliance account, took the tank and charged me $450 to take the tank out. Tried to get money back through customer service line, spent over 2 hours on hold with a foreign call service was told I was out of luck…. Do not use this company under any circumstances

I’m 65 and this is the worst company I’ve dealt with in my entire life. Highest price around and poorest customer service. Called over six months ago to discontinue service and have tank picked up. Tank is still in my yard and I got billed for tank rental. Friend has had the same experience. Tank has been in her yard for over a year. Go elsewhere. These guys are incompetent crooks.