AmeriGas Propane Avis 685

AVOID THIS COMPANY AT ALL COSTS – Dishonest, Unreachable, and Exploitative Fees

If I could give zero stars, I would. This company is an absolute nightmare to deal with. You can never reach the local office—they are completely unresponsive. The Indian call center is at least polite and answers the phone, but they lack any real authority to help with anything. Even they were unable to reach the local office and told me it would take 24-72 hours just to hear back.

I’m canceling my service, and they are demanding nearly $500 just to pick up the tanks I’ve been renting from them—tanks that I cannot return myself because they refuse to allow it. This fee is supposedly justified by the “inspection” they claim to perform on every fill-up, but that’s a complete joke. I had two separate fill-ups where the bottom stand rings were completely rusted out and at serious risk of failure. Did their techs mention anything? No. They just filled the tanks and left, leaving a dangerous situation unnoticed. The only reason I caught it was sheer luck, as these tanks are on a part of my property I rarely check.

So what exactly is my rental fee paying for? Certainly not safety or proper maintenance. This company is happy to take your money but does nothing to ensure their own equipment is in proper condition. And when you finally decide to leave, they gouge you for more money on the way out.

This is the definition of a predatory company—they don’t care about safety, customer service, or fairness, just squeezing every last dollar out of their customers. Do yourself a favor and find another provider before you get trapped in their web of fees and negligence.

I had the misfortune of attempting to become an AmeriGas customer (AG) when I scheduled a home visit in January and waited for 2 weeks in the dead of an N. Cali winter for the rep to show. Within 3 minutes it was clear he had no intention of helping us and would not lease or sell us a 500 gal outdoor tank. His 2-week planned visit lasted about "no time". I had similar experiences with Ferrell, Campora, and Blue Star before Suburban helped us. The only difference is that none of these other "find a way to say no" losers didn't charge us $107.23 for a visit from a naysayer. Come on, they can't even spell my name correctly on the bill. I'm not paying this extortion and they should be ashamed of themselves for trying to rip me off. But I doubt that they are.

Update: In response to a BBB complaint they zeroed this account out. Thank you AmeriGas.

On feb 3rd 2025, a amerigas delivery truck slid on my driveway while attempting to deliver a propane tank,
He slid into the front of my truck and caused 5300 worth of damage, was barely able to drive to the car shop about 5 miles away... the driver of the propane truck was nice and followed me to the shop because transmission oil and antifreeze was leaking all over the road.

Every interaction since that day with amerigas has been not productive... i have called at least ten times to amerigas.... they cant tell me who is working on getting a check to me so i can get my truck fixed.... they send me from one phone department to another... Every time i call.. they tell me to be patient and that a manager is working on it.... i have been patient, its be almost a month.
Yet, still no information when or how my truck will be fixed or check sent out for me to do it myself.... the same day of the truck getting hit i sent amerigas the car shops name and phone # so they would have all the information needed to get the claim started... nothing so far, very disappointed:((

Amerigas is really good at setting up the account but if you ever need to contact them again you are screwed. You will stay on the line for at least 45-60 min. I moved and told them to not make a delivery (twice I called to tell them) since we were closing a few days later. They delivered it anyway and wanted me to pay for it even though I didn't own the house when they made the delivery. Turns out their contract requires you to keep it open for three years regardless of the fact you don't live there anymore. Even moving out of state. I didn't read the fine print and they were trying to charge me a termination fee of $168.00 because my current contract didn't expire until 11/2025. They didn't care that someone else was signing up with them to continue the service. I finally reopened the account (this is really stupid) so they removed the termination fee. Why they want you to keep an account open for the duration of the contract knowing full well you don't live there anymore is pathetically stupid.

There is a reason most of these reviews are 1 star. Find a local company to serve you and not this one. I wish I had a receipt handy so I could verify that I was an actual customer but not available.

Starting the process of contacting PUCO. They always have a reason why you owe them money and a reason why they can’t help you, or why the situation your facing is your problem and not there’s. They are unwilling to help. The disrespectful, non professional ways that they conduct “service” needs to be looked into.

I have never had an issue with AmeriGas until recently. I was supposed to get a delivery mid January but did not receive. Been calling everyday to be put on the “emergency delivery list” and they keep telling us “the truck is enroute” but no sign of it yet. Getting concerningly low on propane with a big snow storm coming sooo….ugh.

I closed my account with AmeriGas after months of not responding to issues. On 11/25/2024 AeriGas sent me a final bill indicating they owed me $185.71 I called to confirm and was told they would send me a check. That check for the balance owed never arrived. I called three times and was connected to the call center offshore who explained they are not connected to AermiGas and have no way to process the refund indicated on my final bill. I was basically told the best way to get my money is to take the company to court with a copy of the final bill. That means I need to file and spend money in small claims to get what is owed and admitted by AemeriGas as being owed. Terrible company and has months of issues.

I'm signed up for automatic refill with Amerigas. I've been without heat and unable to use my stove for two weeks. The customer service line in India is completely useless. Their employees are very difficult to understand and they seem powerless to do anything for you. After five frustrating calls, I've been told that I'll need to wait another week for a delivery. Amerigas is the worst company I've ever dealt with.

AmeriGas is not a local company, they do not have local branches and you are relegated to doing business with them via their call centers in Africa, Charlotte, NC or Cleveland, OH. When I called the local number, 502 267-5452, to set up service they sure acted local. Now that they have rescheduled my delivery 5 times in the dead of winter and I’m down below 10%, no one is local and no one can tell me what is going on. They just reschedule the delivery which is subsequently cancelled. Do yourself a favor and find a local company with a local office you can speak to who gives a crap. These guys tank will be on my curb shortly for them to pick up and be out of my life. Terrible customer service. BTW, the local location, is locked with the following message, “Out of concern for the safety and health of our employees, customers and community, we have continued to restrict walk-in traffic at this location.” But, this stuff is safe to pump into my home, or they’ve had way to many people come in fired up because of their awful business model.

Please for the love of god use another company save yourself headache and your billfold and if you do decide to use them please please please READ THE FINE PRINT especially the termination section and dispatch fee section you will have to find this on there website as it notates fees on the bill but does not disclose the actual fee cost

Terrible customer service. 24 minutes on hold to order propane. Did deliver within a week. Bill did not arrive for over a month,then did not show 25 cents per gallon discount we were to receive. Customer service individual was foreigner that I could hardly understand. Would change companies but there is so many charges it makes it difficult for fixed income individuals. I would advise ALL to avoid Amerigas. I've been a customer since the 80s and am treated like garbage !

I moved into a new home and the propane tank ran dry unexpectedly. The tank gauge was disconnected, on an Amerigas tank rented by the prior owners. This was on 1/25/25. I didn't even know it was Amerigas until I read the lid.
So I called them (overseas customer service) and requested an emergency delivery as the temp was 7 degrees, and I considered no heat or hot water, possibly freezing pipes, an emergency. She said, let's schedule a delivery, and asked for my account. I don't have one. I just moved in. She said, then we can't deliver, and I asked to set up an account. I was told I cannot do that until Monday when the office is open. They told me unless I could see fire it was not an emergency in the eyes of Amerigas. I asked for a supervisor and she said, "I have one but you can't talk to them because you are not a customer."
WHAT
So fast forward to Monday. I found a local company to purchase a tank from, they will be digging up the Amerigas tank and replacing it. I am sure they will try to bill me to pick theirs up but I don't have an account. I imagine they will go after the previous owners because they DO have an account and I don't want that to happen but this is not my problem!

Never do business with them.

Absolute garbage

I have never dealt with such incompetence in my life. I ordered gas on 1/21/25. I paid a $300 fee to have my delivery expedited, which I thought was usurious. As of right now, I still don't have my propane. I have called multiple times and each time I speak with someone they tell me the same thing, your propane with be delivered by the end of the day, unless things happen beyond our control. Well, the doody must have hit the ceiling at Amerigas because they can't seem to get my gas delivered.

This used to be a great company to deal with. I have had multiple residential accounts with them, and a commercial account. They used to have local offices that offered GREAT customer service. Some bean counting fool made the decision to close all of the local offices and centralize their operations. They off-shored their customer service center and it has going down-hill ever since. It took either a CPA or an attorney to make this kind of stupid-ass business decision.

I finally spoke to a supervisor that agreed to give me a "credit" on my account for the $300 urgent delivery fee. A credit to my account, not a refund to my card.

After I learned that my delivery would not be made until tomorrow, I really blew up at the customer service person and told her since I owned my own tanks, this would be the last time I ever spent a dime with this company.

worse propane company i have ever delt with. They closed all local office and now you speak to someone in a foreign country. They have no customer support and they can never help you.
As for there pricing they are a rip off they sucker you in with a low price then the next thing your paying tank rental and your price is hiked to 4.99 a gallon (price gouging) then they delay service call calls and gas deliveries
hey set a date to pick up tanks and did not show

I’ve waited more than 2 weeks for gas that I’ve already paid for .. including I had a leakage and there just now fixing it was told I would get a refund and still haven’t this is one of the worse companies I do not recommend

I guess I shouldn't be surprised Amerigas has the worst possible rating you could get on Trust Pilot. It's only a 1 star because 0 stars isn't an option.

DO NOT USE AMERIGAS! let me say it again...
DO NOT USE AMERIGAS!

It would be impossible for me to overstate how incredibly bad they are in every single category, so I'll just leave it at this... Even if you sign up for auto delivery and they put a sensor on your tank, YOU WILL run out of propane repeatedly. If you rely on propane as your primary heat, you will suffer if you use this company.

UPDATE: It’s been two months since I request requested they remove their tank. They acknowledged they would. The tank is still sitting here, and nobody is responding to my request to have it removed.
I have no idea how this company stays in business.

Terrible company. Terrible customer service. Deliveries are not reliable. Twice the price per gallon as others and all kinds of hidden fees on top of that. They stopped doing service to appliances so now you have to find a plumber when your furnace has issues.
Once you rent their tank, the charges to have them take it back are outrageous! Billed me for services not rendered!
Go with a local small or family owned business!

Prepaid for filling of 320gal and 120 gal tanks in august. Finally showed up New Years Day with 100gal only. Sent me an invoice for emergency delivery and tank rentals less than two weeks later. Called to dispute invoice, told them to remove their tanks from my property. Three months later I moved the tanks beside the road which they refused to pickup. FOUR years later I gave them to a scraper. Never finished delivery of the prepaid order from August and 4 yrs later submitted collections. ARM Solutions. They bought out the company I was using. Not my choice!

They were good 20 years ago. But since their
customer no service has been routed overseas
you can not get any help. The prices kept going higher and higher and the service kept going down. It cost me right at $2500 to discontinue my service and take their tank away. $420 of it was to pick up the tank. I told them I would bring it to them but they said no.