AmeriGas Propane Avis 685

If I could give 0 stars I would this company is absolutely horrific and does not care about their customers in the slightest. I have been waiting for propane for the last 12 days I am at 10% and they have told me since last Thursday granted this is Wednesday that they are on their way and they have never showed up finally they show up yesterday and send me a message that say they cannot deliver because of the driveway. Very minimal snow was left I was driving up-and-down the driveway and a 2 wheel drive vehicle. I have to keep my heat on 58 and use space heaters. I am unable to cook because my stove is gas. The customer service is horrific they don't apologize for anything and you sit on hold for anywhere from 30 to 40 minutes to get anyone to even talk to you. If you're looking for gas I highly recommend you go elsewhere.

I have a friend who does owe a bill they applied for assistance and in the process ran out of gas. The company refused to deliver until bill paid in full. They are rude and just don't give a damn had to find someplace for my children to go. with temperatures going down to 1 degree. They should be shut down.

Awful. They can’t tell you where their drivers are and then they don’t show up at all.

3 day window for delivery? Even the cable company gives you 4 hour window.

Then cancel delivery on the 3rd day?

Horrible customer service as well.

The worst ever. I have a monthly payment program with them wherein I pay a set amount for propane all year, so that I don't get billed huge amounts in the winter. Recently, the company began charging both my monthly amount and billing me for deliveries. You can't resolve anything online. Do not give them your checking account info. They are supposedly calling me back, I'll believe it when I see it. Also, they left us without propane over thanksgiving! As an update, no one has called me back. Can’t wait to dump these guys when it gets warm! AS an update, someone finally came to fix the frozen valve and reported that "we might as well replace it." Didn't mention there would be a fee of close to $600. The guy was here for 30 mins. I actually don't think he probably knew they would do that, since it is not the local people that are the problem but the billing pirates.

Gas tank vending at Walmart. Took my card looked like everything was fine. Heard a click. All doors were locked. Service number wouldn’t pick up. Walmart employees couldn’t hep. No internet service to see if I was charged. Found opened door when I returned. Put my empty tank inside. Door locked , now it’s stole my exchange tank! My phone still ringing for help drove home ! 33 three minutes later Indian accent answered. Said he could open manually to retrieve my tank and voided my charge pending on my card. Maybe next time help line will answer and I can get my exchange empty tank. Ya think? One arm bandit machine!

Just what you’d expect from a large corporation that really doesn’t care about anything other than their bottom line. Predatory practices and price gouging. As a matter of fact, you could look at all of these companies as monopolies. There is very little choice and zero choice for electricity. Any company that will hold your livelihood hostage for a $300 emergency delivery fee, especially in the winter, And during your delivery timeframe is a crime. After five years, this will be my last year using this dumpster fire of a company.

Amerigas has a predatory business practice. Takes eight to ten eleven days to deliver after they take your money. They prolong the delivery so they charge you 300 dollars for emergency delivery. This usually happens in winter when you need gas.

This Is Thee Worst Company Ever! Do Not Enroll With This Company! Had An Emergency & Placed An Order For Gas .. A Very Nice Technician Came To Check It Out & Also, With A Full Tank Of Fuel .. After The Inspection Nothing Was Wrong So We Were Expecting To Have Our Gas Order Dropped .. The Technician Is Told By His Supervisor/Safety Protocols To Lock Our Tank & Do Not Put In Gas With Absolutely No Explanation! Called Customer Service And Call After Call Hold Times They Said No Issues On Our Account Gas Can Be Dropped Yet The Supervisor Of The Driver Is Saying No .. Even Worse Now It’s An Appointment Needed To Unlock The Gas Tank & Then We Can Call Back & Reschedule A Gas Delivery Date Just To Unlock It Is 10 Days Away & Unless You Pay The $300 Emergency Fee You’ll Wait Another 2-3Weeks Just For Your Gas Delivery!! I Log In Online & It Said An Order Was Placed For 1 Gallon … Like Come On Reps How Do You Not Catch/See Such An Error & Immediately Rectify!! I’m Sorry Customer Service Is Non-Existent!!

I wish I read these reviews before I chose this company for propane. Terrible service. They messaged me with the delivery so I got my house ready and waited for them all day, never showed up and never communicate with any updates. Same thing happened last delivery too. Don't bother to call their customer service. They don't know shit and they don't communicate with each others either. You'll have to depend on yourself to schedule the delivery and I recommend that you schedule a delivery when your tank is 30-40% level then you can just don't care when they show up. Terrible company. If there is option for zero star, I would have given them. Bad choice on my part. Looking to change to another company but I think they will screw me for ending service.

Had service with them for 20 years. Had second property, a large garage for collector cars. Needed a heating source instead of kerosene. Requested an evaluation. New Heater already hooked up by a professional. Line for the tank already thru the wall and threaded. Exhaust duct in place and hooked up to the new heater. Man comes out and wants me to move several vehicles even though there is space to pass by them. Then says he will be back next week. I don't hear from them for several weeks. I call and get tossed around from person to person FOR OVER AN HOUR. Finally get someone. She informs me that installation for the tank will be $550 for a tank that I will not own and they charge a monthly rental fee. NOTE the hook up pipes are already there and ready to receive the tank. Then gives me a date and says they will be there sometime between 10 am and 2 pm. I try and give a phone of a person that can l be there, not me nor my wife because we both work. The lady doesn't take the number because "we will NOT call ahead regarding the arrival". I explain we are upstate NY along the Canadian border and this is winter. There is a unheated garage there, not a house and they expect me to have a person sit there for 4 hours IN THE cold wondering when they are going to, or even will show up. Several of our neighbors have used a local company that gives better service and a better price. SO we are cancelling our contract with Ameri-Gas on the primary property, the swimming pool and also the request for this additional property. Goodbye Ameri-Gas

My experience with Amerigas has been a nightmare. No one ever answers the phone, in fact the only way to get in touch with anyone is to report an emergency gas leak. Secondly I was given an appointment for a site survey. I was given three reminders to be at home between the hours of eight and 12 on a particular day. No one informed me that this was not going to happen because of protocol that I was unaware of. If you were thinking about signing up with the Propane supplier such as Amerigas, good luck ever trying to get through on the telephone.

Stay away. No communication, No customer service. If you deal with them. Don't bother. They don't care.

I ordered 100 gallons and paid for that to be delivered. They delivered 271.1 gallons and are now charging me for their mistake. I have called for two months and they have given me the run around. I've been in contact with the BBB also. They still want me to pay adding on late fees. They offered a small discount but still want me to pay hundreds of dollars for their mistake. I'm so overwhelmed and don't know what to do.

The worst. - call their 911 number when we suspected a leak after the tank was found on its side after Helene. Our house is not livable. Call disconnected twice. Now - month later I get a rental bill for the next year / no mention of whether they even check the tank or refilled it or what. Now I called again today to cancel service. On hold 20 minutes- praying someone answers. I inherited this shitty company from the last owner of the house. I would NEVER work with them again. 0 stars is not a. Option.

Predatory pricing, cannot contact customer service. Do not use Amerigas Propane! Amerigas, remove your equipment and tank from my driveway! I have canceled your service and since your tank is disconnected, will not pay future rental on your tank and expect reimbursement for the remaining 40% of propane left in the tank.

After being told, I would have to pay $140+ for a gas line pressure test to refill my tank, they have been serving me for more than 15 years, I found a new supplier. Called Amerigas to come pick up their tank and why I was changing service. They picked up the tank as promised but 3 day later I get a bill for $400 from them to pick up their own tank. Outrageous!

You current Amerigas customers, have you looked at your propane additional invoice charges? Haz Mat Fee, Fuel Recovery Fee, Paper Invoice Fee, State Sales Tax, City Sales Tax, Local Sales Tax. Not to mention the high price they are charging per gallon for propane. The tipping point for me was the ongoing poor customer service, mostly based overseas somewhere (India?) Needless to say, I have moved my propane business elsewhere (Arrow Propane) as there are options, like, free tank delivery and setup, propane delivered at 2.10/Gal without all of those additional charges! Just state sales tax. And with excellent customer service and a friendly staff, how can you lose?

Customer rep. told me that she could NOT set up a del. as we didn't need that much, tank at 50% and a 120 gallon tank holds 95 gallons their min. is 100 gallons for del. She did get a service "advocate" to help me, in the Philippines. He set up a del. for us as we are grandfathered. Nobody in the local office anymore, customer service SUCKS, and now we have to talk to someone in the Philippines to get service? They no longer had our e-mail on file, what happened?

I wish there was an option for negative stars. Amerigas stole nearly 400 gallons of propane from me and then had the balls to charge me for removing the tank. they want me to pay them and they still owe me $1300.00 and refuse to pay, it has been over a year and all I get is stonewalled, now they have sent me to collections, I told them that I would pay them once I got paid for the propane they took.... even though they say that it is coming, I have a feeling they are just in the business of stealing from people.

Stay away from this company they need to be out of business so they stop stealing from people.