Anaqa Inspired Avis 161

It was a good experience

the abaya was really beautiful designed to give as a gift and delivery was quick .

The abaya arrived within 2 days. It was elegant but unfortunately the size was not fit. I returned it back in its original box and I have received full refund.

I ordered a khimar and abaya set which looked nice, when I received it it was too short and not loose at all and had crease lines all over it, bad quality product, I wanted to return it for a refund which should be completely straight forward and fuss free HOWEVER this WAS NOT THE CASE. First you have to contact them to ask if you can return a product like a little child! What is this nonsense! Then you have to wait for a reply to say that YOU CANNOT RETURN any item like this which is absolutely ridiculous, it was a standard abaya khimar set, why not! They have refused to give me a refund or allow me to return it! I buy clothes abayas that are crinkle material which i like but this one WAS CREASED ALL OVER WITH DEEP LINES! They tried saying that this is the material it comes like this, that's wrong!
Furthermore I have multiple sclerosis and physically unable to iron and I have explained that to them and they didn't care at all, nothing! EXTREMELY BAD UNETHICAL CUSTOMER SERVICE! DO NOT BUY FROM THEM!

Easy to order. Items were as described and true to the pictures. Good quality and a reasonable price . I would recommend.

Not good experience

Absolutely loved the oatmeal abaya from Anaqa Inspired.I wore it on my trip to Doha and it was perfect. The cut is elegant and flattering, the material feels premium and comfortable and the color is gorgeous in person. I also love sleeve detailing. Highly recommend.

Wrong sizes, poor responsibility

I ordered dresses for myself and my daughter, and both arrived in the wrong sizes. I sent clear photos with a measurement tape and fully cooperated to prove the issue, but instead of fixing it, the seller acted irresponsibly.

I was forced to pay £60 to correct their mistake.
I am leaving this honest review to inform the community and will only remove it if there is a fair and positive resolution.

I brought 4 abaya, excellent material. Brought them for my umrah wear.. perfect choice. On time delivery and affordable prices. I would recommend buying again

Lovely material quality and quick delivery! It’s a bit pricey but definitely worth it ☺️

Great quality. Will definitely use again.

AMAZING QUALITY

My recent purchase from Anaqa Inspired was extremely successful As I was pleased with the purchase the abaya fabric was as described very elegant and customer service was spot-on money well spent. Would definitely recommend.

I’m extremely impressed with the speed and efficiency of the delivery! My order arrived much earlier than expected and was packaged with care. Everything was in perfect condition, exactly as described. It’s rare to find such reliable and prompt service these days, and I couldn’t be happier. Highly recommend to anyone looking for fast and hassle-free delivery. Will definitely be ordering again!

Good service

It was a pleasure shopping with Anaqa Inspired my experience was really pleasant, really happy with my purchase.customer service is very helpful.

Amazing customer service aswell as the fast service! Delivery came on time and communication with the customer service team was really helpful. Lots of different styling to choose from!! Defo recommend for your loved ones.

Anaqa inspired their abaya are very elegant, excellent quality and good value for money. Their customer service is excellent easy to order. I enjoy shopping with them.

I ordered the Oatmeal Linen Blend Frayed Sleeve Open Abaya from Anaqa Inspired, and although the product itself looks nice, my overall experience was deeply disappointing due to the misleading product listing and the appalling customer service I received.

On the product page, the abaya is shown clearly in all images with a belt, styled as part of the outfit. In addition, the page includes the following disclaimer:

> “The belt you receive may differ in colour or material depending on material availability at the time of order.”

This wording clearly implies that a belt will be included with the abaya, with only the colour or material potentially varying. However, when my order arrived, there was no belt at all.

I contacted Anaqa Inspired to explain this, expecting a simple acknowledgement and a resolution — but instead, I was met with a dismissive and condescending explanation that made the situation even worse. The representative told me the belt disclaimer is a "general statement applied to all products", including perfumes — and then actually said:

> “If you go on a perfume product on our website, you’ll see the same disclaimer. It’s not as if we will provide a belt with a perfume purchase.”

This made absolutely no sense and felt like they were mocking me. It’s absurd to suggest that a disclaimer referring to a belt would ever apply to perfume, and using this to justify not including a belt with an abaya that is advertised with one is, frankly, illogical.

When I pointed this out, their tone became even more defensive. At one point, they said:

> “If a product does not include a belt, then obviously the disclaimer does not apply.”

This statement is not only contradictory, it’s also incredibly unprofessional and childish. The belt was very clearly featured in the images and referenced in the disclaimer — so the idea that the disclaimer "doesn’t apply" to this product is absurd.

At no point during the conversation did I receive an apology for the confusion or for the misleading nature of the listing. The representative never once acknowledged how this might appear from a customer’s perspective. Only after over 20 minutes of back-and-forth, during which they continued defending their position, did they finally offer a refund — without any sincerity or real attempt to resolve things respectfully.

To be clear: I think the abaya itself is nice — but Anaqa Inspired's customer service was rude, unhelpful, and disrespectful. Rather than listening or acknowledging the concern, they tried to twist the situation with poor excuses and irrelevant logic. As a customer, I felt talked down to and dismissed.

If you’re considering ordering from this company, be warned: what you see in the photos may not be what you receive, and if you raise concerns, don’t expect empathy or accountability. Just excuses.
*UPDATE TO THEIR RESPONSE*
Anaqa tried to flag the review to remove it but trust pilot has deemed the review to be fair.
Their response to my review is misleading, defensive, and filled with contradictions. The abaya I purchased was clearly shown in images with a belt, and the product page included disclaimer "The belt you receive may differ in colour or material availability at the time of order." This directly implies a belt is included, just with possible variation. To now claim "nowhere does it state a belt is included" contradicts their own wording, which I have screenshots of. If it was simply a misunderstanding, why did they edit the product page and remove the belt reference after my complaint? That change speaks for itself. Their attempt to justify this by saying the disclaimer is generic and even applies to perfumes is illogical and unprofessional. To bring up an example of a disclaimer about belts on a perfume listing proves poor website management at best, and deliberate misdirection at worst. Saying " if a product does not include a belt, then obviously the disclaimer doesn't apply" only adds to the confusion - disclaimers cannot be applied and ignored selectively. They also falsely claim a refund was offered at the beginning; in fact, the refund came only after 20 minutes of defensiveness and repeated challenges from me, and without any apology or acknowledgement of their mistake. I admit I became frustrated and used inappropriate language, which I don't excuse, but their attempt to shift the focus to that - while ignoring the root cause is a tactic to deflect from their own conduct. The most inappropriate part of their reply is invoking their identity as a "Muslim owned business" and implying that I, bring from the same community, should not criticise them. A customers background is irrelevant when a business misleads its customers and refuses accountability. I also have screenshots of everything
. So don't lie.