Anaqa Inspired Avis 162

I ordered the Oatmeal Linen Blend Frayed Sleeve Open Abaya from Anaqa Inspired, and although the product itself looks nice, my overall experience was deeply disappointing due to the misleading product listing and the appalling customer service I received.

On the product page, the abaya is shown clearly in all images with a belt, styled as part of the outfit. In addition, the page includes the following disclaimer:

> “The belt you receive may differ in colour or material depending on material availability at the time of order.”

This wording clearly implies that a belt will be included with the abaya, with only the colour or material potentially varying. However, when my order arrived, there was no belt at all.

I contacted Anaqa Inspired to explain this, expecting a simple acknowledgement and a resolution — but instead, I was met with a dismissive and condescending explanation that made the situation even worse. The representative told me the belt disclaimer is a "general statement applied to all products", including perfumes — and then actually said:

> “If you go on a perfume product on our website, you’ll see the same disclaimer. It’s not as if we will provide a belt with a perfume purchase.”

This made absolutely no sense and felt like they were mocking me. It’s absurd to suggest that a disclaimer referring to a belt would ever apply to perfume, and using this to justify not including a belt with an abaya that is advertised with one is, frankly, illogical.

When I pointed this out, their tone became even more defensive. At one point, they said:

> “If a product does not include a belt, then obviously the disclaimer does not apply.”

This statement is not only contradictory, it’s also incredibly unprofessional and childish. The belt was very clearly featured in the images and referenced in the disclaimer — so the idea that the disclaimer "doesn’t apply" to this product is absurd.

At no point during the conversation did I receive an apology for the confusion or for the misleading nature of the listing. The representative never once acknowledged how this might appear from a customer’s perspective. Only after over 20 minutes of back-and-forth, during which they continued defending their position, did they finally offer a refund — without any sincerity or real attempt to resolve things respectfully.

To be clear: I think the abaya itself is nice — but Anaqa Inspired's customer service was rude, unhelpful, and disrespectful. Rather than listening or acknowledging the concern, they tried to twist the situation with poor excuses and irrelevant logic. As a customer, I felt talked down to and dismissed.

If you’re considering ordering from this company, be warned: what you see in the photos may not be what you receive, and if you raise concerns, don’t expect empathy or accountability. Just excuses.
*UPDATE TO THEIR RESPONSE*
Anaqa tried to flag the review to remove it but trust pilot has deemed the review to be fair.
Their response to my review is misleading, defensive, and filled with contradictions. The abaya I purchased was clearly shown in images with a belt, and the product page included disclaimer "The belt you receive may differ in colour or material availability at the time of order." This directly implies a belt is included, just with possible variation. To now claim "nowhere does it state a belt is included" contradicts their own wording, which I have screenshots of. If it was simply a misunderstanding, why did they edit the product page and remove the belt reference after my complaint? That change speaks for itself. Their attempt to justify this by saying the disclaimer is generic and even applies to perfumes is illogical and unprofessional. To bring up an example of a disclaimer about belts on a perfume listing proves poor website management at best, and deliberate misdirection at worst. Saying " if a product does not include a belt, then obviously the disclaimer doesn't apply" only adds to the confusion - disclaimers cannot be applied and ignored selectively. They also falsely claim a refund was offered at the beginning; in fact, the refund came only after 20 minutes of defensiveness and repeated challenges from me, and without any apology or acknowledgement of their mistake. I admit I became frustrated and used inappropriate language, which I don't excuse, but their attempt to shift the focus to that - while ignoring the root cause is a tactic to deflect from their own conduct. The most inappropriate part of their reply is invoking their identity as a "Muslim owned business" and implying that I, bring from the same community, should not criticise them. A customers background is irrelevant when a business misleads its customers and refuses accountability. I also have screenshots of everything
. So don't lie.

Easy order process, abaya length was perfect, delivered within 4 days, very happy with purchase.

Was bigger that what it showed in the picture

Great experience, lovely item,brilliant delivery, I've ordered lots of items in the past too and they have always delivered

I had an extremely frustrating experience with Anaqa Inspired, I rnever equested a refund and reached out to them via email. They claimed they had sent me emails asking for more information, but I never received any. I even provided a screenshot to show I had no communication from them. This lack of transparency and poor customer service is unacceptable. I won’t be buying from them again. Very disappointing.

i loved the quality and everything hijab cap is superb is more than worth of money great fabric

I like the fabric was little tall but the most thing i dont like it is THE SMELL, the Abaya smells bad even after washing it!

I ordered the right choice
Right size too
Beautiful design

Lovely team at Anaqa inspired they are a asset to us muslims they cater tk modest clothing which all faiths can admire and wear

Good product. Bought it for my wife and she love it

I bought a white slip from Anaqa Inspired and was shocked at how see through and short it was! I ordered my usual size, which works at every other abaya store. When I wore the slip it was way above my ankles and also see through to the point you could see my bra colour underneath. I don’t know who the products are marketed for, if they are trying to appease Muslim customers this is certainly not the store or product to go for. Absolutely gutted my Eid outfit is now ruined.

Stunning item and quick delivery! Thank you :)

I bought two Oatmeal Abayas at the London Muslim Shopping Festival and one size was not available at the venue but they offered to ship free of charge. It arrived quickly and was great quality. Comes with a matching scarf as well.

Bought two abayas from here and they are brilliant quality and both absolutely stunning. Arrived within a couple of days both times & it's becoming my go to when shopping

Very beautiful abayas I love it

Accidentally missed out my door number and they messaged me to inform me of the mishap alhamdulillah received my package a few days later and it was perfect !

Salaam Alaikum. I purchased 2 perfume oils, one of which I had been searching for a very long time Allah be Praised - 35 years, as the last one I had was from Bharaine! I was very impressed to note a consultation service offered for a small fee to those lucky to live in E1? This is very unusual and a lovely, thoughtful kindness I have not seen elsehwere. I am about to make a second purchase of linen abyas which look so elegant. Thank you for all you do. It is much appreciated.

The clothes came as they were advertised and the price was pretty decent

Quality abaya, exactly what I was looking for. Thank you