Angels Cars Avis 

Terrible terrible company. Do NOT use if you need to get to where you want to on time and without any hassles. If you are prepared to be treated unfairly and have extra cash to splash then this company would suit.

We had a taxi booked to go to an event, 4 people standard and we had booked it a day earlier. The company called on the day an hour before our scheduled pick-up to say cars not available and the manager had asked to cancel the booking, but then were quoted another price if we wanted the car for pick up, 60% more to what was originally agreed, an extra £80! We were going to agree to it regardless since we had to go to an event rather than take the tube, but luckily we were able to book another taxi via uber while on the phone to this horrible company and let them cancel our booking instead of paying £80 extra in addition to what was agreed. I only read the reviews of this company afterwards and I agree with all the one star reviews. Steer clear.

After looking online about nhs discounts and it states you get 20% I had the unfortunate time of being with my wife in hospital so we needed a ride home, well after 30 mins trying to get thru they were rather rude and as soon as I mentioned the so called discount they put the phone down :( so I had to call another firm I wasn’t impressed about but they restored my faith in them by knocking £5.00 of the price :)
Why have it online everywhere just to be dismissed say there open when clearly it felt like it was a one man operation whom I had woken up.
False advertising at best.

Terrible experience — I would not use Angel Cars again.

I had a taxi booked for 3:50am to take me to the airport. Once I was already in the car, the driver told me that I had to pay him in cash. I didn’t have £60 in cash with me, so at around 4am we had to stop at an ATM so I could withdraw the money.

As a woman, I found it incredibly uncomfortable having to get out of the car and withdraw cash in the middle of the night when there was practically nobody around. I was on my way to catch a flight, so I felt I had very little choice but to do what the driver was asking.

I paid the driver £60 in cash. I then discovered that my card had ALSO been charged £53 for the journey.

I contacted Angel Cars to explain what had happened and ask for the card payment to be refunded. Despite following up, I have received no proper resolution, and I am now having to dispute the charge through American Express.

Being asked to find an ATM at 4am was bad enough. Being charged again afterwards and then having to chase the company to get my money back has made the whole experience even worse.

Completely unacceptable customer service. I would strongly recommend avoiding Angel Cars.

I have been a loyal customer of Angel Cars for nearly 10 years and, until now, I have always been very happy with the service I received.
However, my recent experience has been extremely disappointing.
Earlier this week, I booked a car online to take me to Gatwick Airport, South Terminal. I received a confirmation email clearly stating the destination and confirming the price.
Today, I contacted Angel Cars because the booking was not showing on the app, and I also wanted to let them know that there would be two passengers. I was then told that my booking was actually for Gatwick town, rather than Gatwick Airport. I explained that my confirmation email clearly stated “Gatwick Airport – South Terminal”.
I was subsequently told that the booking had been made incorrectly and that, if I wanted to keep the booking to Gatwick Airport, I would have to pay almost double the price I had originally been quoted.
I find this extremely concerning. Had I not contacted the company beforehand, I could have been travelling to the airport at 4am and only discovered the additional charge when I arrived at my destination.
A booking confirmation should provide customers with confidence that the journey and agreed price are correct. It is very worrying to be told afterwards that the price can effectively double due to an error that was not made by the customer.
After nearly 10 years of loyalty, I am very disappointed to have been treated this way. Sadly, this experience has left me feeling that I can no longer trust the booking confirmation or rely on the price I have been quoted.
For this reason, I will no longer be using Angel Cars. It is a great shame, as I have previously had many years of excellent service from them.

Great service, punctual and friendly service , highly recommended x

Amazing service! Have booked last minute airport runs and they always are accommodating and very punctual and polite

I was originally told that my minicab cost will be £76.90 when I booked online.
But when I got phone call day before travelling in evening and was told it will cost £92.60.
If you want to keep it or cancel last minute.
Also I ordered Mercedes Vito and another car model VW came flithy and stinking.
Be careful before booking any minicabs from this company.

I booked months in advance , on the morning of booking I got a call to say it was cancelled but to re-book was double the price. I agreed to this as needed the ride, only to have my ride cancelled again and 10 mins before pick up.
I was then left a message whilst at a concert to say due to no pre payment for the booking it would be double again the agreed price ( so an original fee or £13 to £46) again we had no time to rearrange anything else.
Positives: They did get us to and from the venue and communication from drivers was good and was charged , the second price not 3rd by driver -so at least that was something.
I think maybe the control centre is at the mercy of the drivers so prob not all on them but the price hiking and cancellations is not ok, we didn’t have enough cash on us if we had had to pay the 3rd price hike.

If you want peace of mind and certain fares-this prob isn’t the company to use

Booked taxi from the airport. As soon as I landed they cancelled and I was stuck with no taxi.

Excellent service. The owner is always around and helping out. Very courteous and polite. The finish is satisfying. Great value for money. All my family go there. Great job guys

Absolute nightmare as they never came on time , nearly lost my flight because of them and been given voucher as apologies and now been told that the vouchers are not valid as they close down ! Very very dodgy

Zero stars. I booked 45 minutes ahead of time. Received a confirmation email but no further communication. I was at the pickup point 5 minutes early, still no communication. I rang the office when they were five minutes late, to be told the job was cancelled, because the driver had arrived, no one was at the pickup point, and no one answered his phone calls. As I was five minutes early and had no missed calls, this was blatantly untrue. That is the last time I will call them.

Appalling service. I booked a cab 24hrs in advance for the 23rd of May at 6.30am that was to take me from my house to the Clementine hospital as l was due to have an operation that morning. I then get a phone call at 6.15am on the 23rd to tell me that my booking was cancelled due to driver bring sick. I was in a state of shock and quite appalled that no replacement driver was available, even though they had known since 5am when the driver called in sick. Despite me telling him that l was going for an operation, he still kept saying that there was nothing they could. If not for a friend that l rang in desparation, l would not have made it for my operation

Cancelled an hour before we were due to go to the airport at 4AM. Don’t use them!

Woooow… do not use these people. I booked a car the night before I needed it and they just randomly cancelled in the morning. I called up. They weren’t able to book a new car so honestly don’t waste your time.

I cannot believe this company has any customers left. I have tried very patiently to be a somewhat regular customer of this cab firm. On 3 occasions the cab was 30 mins late. Then 3 weeks in a row, my cab was cancelled, the excuse was they didnt have a driver! Even though I had booked the cab hours in advance each time which would have given them plenty of time to find a driver. How can a cab company stay in business and not have any drivers, this boggles the mind. The last time my cab was cancelled, they told me they tried to phone me to let me know about this, but that was not true as there was no missed call or text on my phone. So they just make things up as well. Atrocious company.

DANGEROUS cab company. Hires drivers who allow children to travel in a cab with an unconnected seat back, broken and unfixed. If we had had a crash, the person sat there would be dead. The driver fell asleep MULTIPLE times and despite this being on video, they refused to even compensate us ANY amount and claimed the video was unclear. Currently going through small claims court submissions, my son still wakes up scared from this car journey and hearing us argue with the driver when we got back about how his Daddy could have died in the unconnected seat!! (Seat behind driver) when the seat was pointed out the driver said "I know but I haven't had a chance to get it fixed yet"
The entire way from Gatwick to west London he was veering across the road, other cars beeping him and peering in to see if he was awake or okay, we told him to stop for coffee he declined. If we didn't speak TO him he fell asleep. Utterly terrifying. DO NOT USE. (Head office couldn't care less, genuinely!!!)

On time, fast travel from Acton to Luton and a nice driver, Pawel. Thank you.

I had a ride with a driver called Ahmed Fawad from the airport. He is a great driver,very helpful and respectful..

Pre booked a taxi, driver ended up going west London when I was in north
Cancelled it and nearly made me miss my coach home which is 9 hours. Pre booked it the day before and had to use a different service which is costing nearly £100.