Angels Cars Avis 

cancelled my car as couldn't reach me by phone ( I was working and waiting for my taxi b4 getting a train). If you are going to make it essential to confirm by phone (even after confirming on e mail) then TELL the customer that is the case . The worst possible outcome for the customer is you cancel it and they dont even know ! (got an Uber and JUST made my train)

Avoid at all costs. Let me down twice. I nearly missed my hospital surgery operation. Made the surgeon’s day schedule run late too.
They did not turn up. I phoned and it was more or less “ tough luck we haven’t a driver”. No apology.
Never again.

Very very disappointed,worst taxi service and school run,kids always late from school and some days even no taxi came to pick kids

Terrible service. Would give no stars if I could. Booked in advance of tube strike, with a couple of days notice, for an important family event that I’m taking an elderly parent to. It’s into the center of London. Got a voicemail at 7.30am for a 10.30am booking, told me it was cancelled, and quickly hung up. Called back. Receptionist very apologetic (not their fault) and said that it’s because there is no available driver (not a breakdown). Obv very busy on a strike day, but shouldn’t have accepted the booking. Terrible service.

Very disappointed with Angles Car. My booking was confirmed, but they cancelled at the last minute with no alternative offered.This caused a lot of inconvenience. Seeming as they’ve done this to a lot of their customers, I wouldn’t recommend if you need a reliable service.

Cancelled 3 times in 2 days 1
the car was broken. Second time driver was ill the third time there was major delays on top of a month ago. They cancelled on my daughter to Gatwick for some reason.

Had several occasions where driver shouted and made me feel scared and threatened.
One driver in particular had poor hygiene issues and the smell still lingers in my nostrils, the car was dirty, dusty, musty and crusty and the man was very rude demanding the money upfront.
To be honest I shouldn’t have got in the car but I was in a time crunch. I will be giving a random date and name for safety and security reasons as I do not trust this company or its drivers. They do not check or inspect the drivers!!
Avoid going with this mini cab firm at all cost! We have had nothing but bad and terrible and scared for our lives experience avoid!

After agreed pick up time the driver called to let us know he will be 45 mins late and cancelled the ride. Another driver took over letting us know he will be 60 minutes late. Dispatch tried to blame the lateness on our early arrival despite having an agreed pick up time. Very rude and unprofessional people.

I have used Angel cars once before successfully. This time I sought to book a taxi to pick up my husband and myself from Twickenham Station and take us to Hampton. I was informed that they couldn’t do this because it was a “difficult “ journey and their drivers would probably cancel at the last moment, leaving me stranded. What kind of a taxi firm is this???

Our ride with Angels Cars from West London to Stansted Airport: This was by far the most terrifying and irresponsible car ride we have ever experienced. Our driver was clearly exhausted—visibly struggling to keep his eyes open and constantly drifting in and out of lanes on the M11. At one point, we had to shout to wake him up because he was literally dozing off while driving at motorway speeds.

We were travelling with our 2-year-old child in the back seat. Let that sink in. This wasn’t just careless—it was reckless endangerment. My wife and I were absolutely horrified and felt completely unsafe for the entirety of the journey.

We will be reporting this incident to the police immediately, as this was not only unprofessional but criminally dangerous. We will also be contacting Angels Cars to demand an explanation for how they allowed such an obviously tired driver to operate a vehicle and put lives at risk.

There is absolutely no excuse for this. None. Angels Cars—you are accountable for who you put behind the wheel, and today, you failed miserably. This wasn’t just a bad experience. It was a near disaster.

Shame on you!!!!

Booked a taxi for three people in advance by a number of weeks. They called to cancel just over an hour before we were due to leave saying they were too busy to honour the booking, leaving us stranded. They requested we look for another taxi company which we had to do. I have used their services many times over the last ten years but will never use them again.

Very rude staff , unreliable. High fares

There’s a reason this firm of incompetant charlatans do not have their Trustpilot score displayed on their site. All negative reviews are wholly deserved.

I booked a cab and confirmed the booking the night before. They then call me at 05:40am to tell me my cab is cancelled due to not enough cars. Fat lot of good this does when I have an important Court case later in the day and wanted to get there in good time.

This firm is utterly unreliable. Do NOT use!!!

I made a confirmed booking 11 hours ahead of time. While waiting at appointed hour they called to say it would be at least an hour to wait. I cancelled. Never used them before and shan’t ever again.

Despite saying you can pay by credit or debit card on the website, this is actually not an option either through the app or by phone. You can only pay cash to the driver. We made booking but felt nervous so cancelled. I feel this is all a tax dodge and the company is fraudulent. My advice is to avoid!

Used several times and they were great until they called me as I was getting in the taxi to say I owned them £15 as the app had miscalculated the fare. I tried to argue, but then they threatened to cancel the journey and leave me stranded in the middle of the night, and I felt unsafe so I had no choice but to pay. Will never use again.

Had three bookings canceled just hours before pickup, always with the same excuse: “driver is sick.” Two of these were for early morning on 23/12, leaving me scrambling to find a last-minute alternative. This level of unreliability is unacceptable, especially when booking in advance. If they can’t guarantee a ride, they shouldn’t accept the booking. Won’t be using this service again.

I booked a cab with this outfit the day before my mum's funeral (approx 26 hours ago now) to take me home from the crematorium.

45 minutes before they were due to collect me, I got a text telling me that my cab had been cancelled, which was nice.

They left me stranded, for which I am very grateful, and due to high demand with other operators, a journey which would have taken 25 minutes by car has taken over 3.5 hours.

Never again. If I could give zero stars, I would.

Thanks for making an extremely difficult day just that little bit testing.

Terrible experience.
Had booked a car after a long flight. The plane landed on time and we were pretty quick out of the airport.
The confirmation from the booking had a time of 20:40. We were in the vehicle within 5 minutes of that.
They added £5 of waiting charges!! We called the dispatch from the car and they were insistent, saying they actually start counting from when the flight lands and they wait only 45 mins from then. Good luck at Heathrow at the end of half term!
When I reluctantly agreed the driver who by this time was driving insisted on payment immediately rather than at the end of the journey. When I asked if I could put it down safely on a surface he insisted I place it in his hand so he could count it (it included change!). Wildly unsafe.
Having used this company for many years as the prices are good, this will be the last time.
You get what you pay for.

Great service from the office staff and driver. Booked a taxi for early hours of the morning to bring us back to Chesham . Will be using again thank you .