Needed to updated address details, very efficient secure process where they checked first that I was the owner. Process quick and no charge like some other chip providers.
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Lisez les avis des autres
We hadn't done a transfer of keepership before. The process was explained clearly and in a friendly way. We got prompt feedback when the previous keeper could not be contacted by phone. We just had an... Voir plus
Luke innately possesses quality manners, knows and shares the product, whilst listening so well, in order not to miss out by rushing, so that he and the customer stay on the same page. Professional f... Voir plus
Amazing customer service received from Vicky E after I called in a panic about a collar mix up! My issue was resolved in minutes and Vicky was fantastic throughout. Would highly reccomend using this c... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Animal Microchips is the leading provider of microchips in the UK. We supply chips to implanters, vets and owners. Our chips are high quality, ensuring you always have the tools to do your job. We also have a secure, DEFRA compliant database, where we store pet owner details. If an animal is lost or stolen, chips are scanned and microchip databases are contacted to reunite the pet. Breeders will chip an animal but this is not registering your pet. It is a legal requirement to keep your details up to date as a pet owner.
Coordonnées de contact
4,7
Excellent
286 avis
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Brilliant customer service
Brilliant customer service!
Friendly, quick and efficient.
14 février 2025
Avis spontané
Réponse de Animal Microchips
Thank you so much for your fantastic feedback!
We're thrilled to hear that you had a positive experience with our customer service team. Providing top quality service is our top priority, and it's great to know we met your expectations.
If you need anything else, please don't hesitate to reach out. We're always happy to help!
Quick and efficient
5 février 2025
Avis spontané
Réponse de Animal Microchips
Thank you for your feedback! We're glad to hear you found our service quick and efficient. Let us know if you need anything else!
Super friendly and helpful service
Super friendly and helpful service. Rosie was very advisable.
5 février 2025
Avis spontané
Réponse de Animal Microchips
Thank you for your kind words!
We're so glad to hear that you had a positive experience with Rosey. We’ll be sure to pass along your compliments.
If you need anything else, don’t hesitate to reach out!
VERY GOOD COMMUNICATION.
21 janvier 2025
Avis spontané
Réponse de Animal Microchips
Thank you for the great feedback! We're thrilled to hear you were pleased with our communication. If you need any further assistance, we're here to help!
Not ideal for peace of mind
The microchip does not show up as registered in my account despite being told otherwise. - Still not resolved.
Experienced long wait times on email to receive a chip certificate with completely incorrect details. Would appreciate someone getting in contact with me.
Only bonus is they are friendly on the phone.
21 janvier 2025
Avis spontané
Réponse de Animal Microchips
Thank you for sharing your feedback. Our apologies for any confusion this has caused.
We’re pleased to confirm that our team has been in contact with you, and we’re happy to let you know that the matter has now been fully resolved.
We hope the matter is now fully resolved to your satisfaction but if you have any further questions or need assistance, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Animal Microchips
Very helpful
Very helpful and patient with me, as there was confusion with my dogs registration (my fault).
Would highly recommend
21 janvier 2025
Avis spontané
Réponse de Animal Microchips
Thank you so much for your kind review!
We're thrilled to hear that we could help you sort out the confusion with your dog's registration. It's always our pleasure to assist and make the process as smooth as possible.
If you ever need help in the future, don't hesitate to reach out. Thanks again for recommending us!
I have had no issues with this…
I have had no issues with this company,very easy to complete any forms
20 janvier 2025
Avis spontané
Réponse de Animal Microchips
Thank you so much for your 5-star review! 😊 We're thrilled to hear that you found the process easy and seamless. Your satisfaction is our top priority, and we're always here to help if you need anything in the future. Thanks for choosing us!
I was transferring one of my dogs chips…
I was transferring one of my dogs chips from another company. Animal Microchips made that process so easy.
I have recently moved house so duly changed my address for my older dog who is registered here, when I tried to change my address for my other dog registered with a different company I found that I had to pay a minimum of £10 a year! I didn't choose that company and was totally unaware that I could have changed it over when I had her chipped, and the details to have the option to change were so far embedded in their website that I missed it. Animal Microchips were extremely helpful in resolving this for me. One happy customer
10 janvier 2025
Avis spontané
Réponse de Animal Microchips
Thank you so much for sharing your experience and for your 5-star review! We're delighted to hear that we could make the chip transfer and address update process straightforward and stress-free for you.
We understand how frustrating it can be to encounter unexpected fees or unclear processes, and we’re so glad we could assist in resolving this for you.
If there’s anything else we can do to help, please don’t hesitate to reach out. We’re here to support you every step of the way.
Best regards,
Animal Microchips
Website didn’t make it clear
Super,I thought I had registered on line but hadn’t ,they actually rang to offer help,it was quick and easy with a very nice efficient lady
3 janvier 2025
Avis spontané
Réponse de Animal Microchips
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our team. Providing quick and efficient support is a top priority for us, and it’s great to know our team member could assist you so effectively.
If you ever need further help, we’re just a call away and always happy to assist. Thank you for choosing Animal Microchips, and we look forward to serving you again in the future!
Best regards,
Animal Microchips
Incorrect transfer of keepership!
Had our pup 18 months. When we got him we registered his chip, which was easy enough.
However, I've now had emails saying his keepership has been transferred!? WHAT!!??
Very worried now about who my pup is seemingly registered to as he's still with me and always will be!
28 décembre 2024
Avis spontané
Réponse de Animal Microchips
Thank you for bringing this to our attention, and we’re truly sorry for the confusion and concern this situation has caused. We understand how important your pup’s safety and registration are to you.
We’ve thoroughly investigated this issue and are happy to confirm that the matter has been fully resolved. Your pup’s keepership remains securely registered to you.
If you have any further questions or need additional reassurance, please don’t hesitate to contact our team directly.
Best regards,
Animal Microchips
Our puppy was advertised as chipped and…
Our puppy was advertised as chipped and ready to register only to find out it’s a further £24 to register. This is complete nonsense and a dishonest way to offer chipping. Out of spite I will be going to the vet to get a different chip or chip removal.
This is not the way to offer services. While it isn’t directly the companies fault they know this is dishonest.
Change your methods!!
4 décembre 2024
Avis spontané
Réponse de Animal Microchips
Thank you for your feedback. We sincerely apologise for any inconvenience or frustration you’ve experienced.
We believe the responsibility for providing accurate and transparent details about the advertisement ultimately lies with the seller from whom the puppy was purchased. We therefore recommend addressing this concern directly with them, as they are best positioned to clarify.
While some databases impose charges for microchips, Animal Microchips distinguishes itself by providing its microchips completely free of charge, with no additional postage costs. Additionally, while pricing ranges may differ among databases to register a pet, it's crucial to acknowledge that various pricing structures offer distinct benefits to pet owners.
By charging a fee for pet registration, a DEFRA-compliant microchip database can ensure sustainable and high-quality services for pet owners and contribute to the responsible management of re-unification, pet identification and keepership records.
I hope this clarifies matters for you.
If you have any additional concerns or questions, please don’t hesitate to reach out to us directly.
Warm Regards,
Animal Microchips
The best microchip company
I am an implanter and use exclusively their products. The system is easy to use, I can request microchips at a click of a button. Registration of new animals is also super simple. The staff is wonderful, if I have a query they a super quick in replying and sort everything out for me. Clients also like the system and they can easily register the pets under their name without any problems. 10/10
4 décembre 2024
Avis spontané
Réponse de Animal Microchips
Thank you for such an incredible review and for rating us 10/10! We're thrilled to know that our products and system make your work as an implanter seamless and efficient. It’s wonderful to hear that both you and your clients find the registration process simple and hassle-free.
Our team takes great pride in providing quick and helpful support, and it’s fantastic to see that reflected in your experience. Your loyalty and exclusive use of our products mean so much to us.
If there’s anything we can do to further support you, please don’t hesitate to reach out.
Warm regards,
Animal Microchips
Fantastic customer service from Rosey
Fantastic customer service from Rosey! She talked me through the process and put my mind at ease. Very happy!
29 novembre 2024
Avis spontané
Réponse de Animal Microchips
Thank you for sharing your fantastic experience with Rosey! We're thrilled to hear that she was able to guide you through the process and provide such excellent support. Your satisfaction means the world to us, and we’re so pleased that you’re happy with our service.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Warm regards,
Animal Microchips
Chip transfer was easy and quick.
15 novembre 2024
Avis spontané
Réponse de Animal Microchips
Thank you for your 5-star review! We're delighted to hear that you found the chip transfer process easy and quick. Making things simple and efficient for our customers is always our goal, and it's great to know we hit the mark for you.
If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Thanks again for your support!
Best regards,
Animal Microchips
Microchip changed over
We got our new puppy flo-rida and we needed to change the microchip over i spoke to a lovely lady on the phone and she changed it over for us,she was really quick and very helpful!!!
29 octobre 2024
Avis spontané
Réponse de Animal Microchips
We're thrilled to hear that our team was able to help with Flo-Rida's microchip transfer quickly and smoothly. We aim to make the process as easy as possible so you can focus on enjoying time with your new puppy.
Kind Regards,
Animal Microchips
Frustrating
I bred a litter of 4 puppies and I had them all microchipped before any left for their new homes as I am required by law to do so. I paid for the microchips myself and all 4 were registered to me. When 2 of the puppies left for their new homes I gave the owners their microchip numbers and instructions on how to change the details into their own name. All good so far … but I decided to keep 2. Bearing in mind that I bred the litter and ALL the puppies were registered to me in the first instance, I thought job done.
But I got a call, “you need to register your puppies” and it costs £24 to do so, but breeders get 1 free registration from a litter”. I still cannot understand this. My puppies were/are registered to me already.
After a lot of discussion, I thought I’d better do what they ask for the sake of the pups. But then I could not do it on the website. When I logged in, there was no option to register a microchip number, I was told “you are a breeder” and was given the breeder dashboard with all my puppies details.
So I had to contact Animal Microchips. They did something on my account that allowed me to “switch” from breeder to owner so that I could register my pups. But bearing in mind that one should have been a free registration, I was asked to pay for both!! another email to try and sort this out. And guess what? …..please tell us the number, colour of the dog, date of birth, male or female. seriously!!! ITS ALL THERE ALREADY.
Huge frustration, I don’t think the website interface has been thought out and communication regarding purchase of chips for puppies and registration requirements is non existent.
22 octobre 2024
Avis spontané
Réponse de Animal Microchips
Hi Valerie,
Thank you for taking the time to provide such thorough feedback on your experience with the registration process. We understand that as a responsible breeder, you’ve taken all the necessary steps to ensure your puppies are properly registered from the outset, and we’re sorry to hear that you encountered some frustrations in managing the registrations.
Feedback like yours is invaluable in helping us refine the experience and we’d like to reach out to you directly to help resolve your situation fully and to make sure we’re supporting you and other breeders with as smooth a process as possible.
Thank you again for your patience and commitment to your puppies’ well-being.
Kind Regards,
Animal Microchips
COMPLETE INCOMPETENCE AVOID…
Bought a pug and when I tried to register her in our name found out her number is allocated to a different dog
I've emailed numerous times
Lost track of the calls I've made....
Was told to go to my vet get her scanned and send a picture of dog and scanner to prove ownership
Did this sent email with pictures still no reply
Phoned again was told the number was put in incorrectly the last 2 digits were reversed
I must now wait while they contact the other dogs owner wait for that owner to go to their vet and get photos etc
Currently been 5 days and still waiting.......
AND IN THE MEANTIME NEITHER DOG HAS THE CORRECT DETAILS ON FILE SHOULD THEY GET LOST
This is beyond ridiculous
AVOID THIS COMPANY!!!!
Update Every call you've made had been returned every email requested sent The delay in rectifying this matter has not been from my side
This all came about by chip numbers being incorrectly typed into the system Just wonder how many dogs are walking around with incorrect details?????
Matter finally sorted today after 5 days thanks to Hayley
17 octobre 2024
Avis spontané
Réponse de Animal Microchips
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you've experienced. We completely understand your concerns, especially regarding the urgency of having the correct details linked to the microchip for your dog’s safety and welfare.
We have tried reaching out to you via phone, left a voicemail, and also sent an email to ensure we can resolve this issue as soon as possible. We would love the opportunity to speak with you directly, finalise what's happened, and confirm that your pug is correctly registered to the right chip. Your peace of mind is our priority, and we will work diligently to make this right.
Thank you for your patience, and we hope to hear from you soon so we can get everything sorted.
Kind Regards,
Animal Microchips
Registration of new owner
Registered our rescue dog today.
Simple and straight forward and very helpful staff all completed in less than 5 minutes.
21 octobre 2024
Avis spontané
Réponse de Animal Microchips
We're so glad to hear that the registration process was simple and straightforward for you. Our team strives to make everything as quick and easy as possible, and we're thrilled to know you had a great experience.
Kind Regards,
Animal Microchips
I recently bought a puppy who was…
I recently bought a puppy who was supposed to be microchipped.
I was given an animal tracker barcode and told the vaccination details were electronically attached to this.
My new dog had not been vaccinated, chipped or vet checked and the breeder also lied about the KC registration.
I even registered the chip number costing £24.00 without knowing my dog did not have a chip.
I felt this was fraud. Animal Tracker would not give me the identity of the microchipper who was allocated the chip number despite my having a print out with the barcode.
Animal Tracker used GDPR as their excuse for withholding this information.
While obviously I am not accusing Animal Trackr of complicity in the fraud I am disgusted that they would not disclose the identity of the person concerned who was complicit.
I have now obtained s refund of the £24.00 that I paid to Animal Tracker but am still unhappy that they would prefer to protect the identity of the person who issues animal chip numbers without chipping the animal as this is not only dishonest but can put the animal at risk.
13 septembre 2024
Avis spontané
Réponse de Animal Microchips
Thank you for your message. As you’ve explained, the money has been refunded, and it’s great to see that the issue has been resolved. However, I would like to clarify that we are Animal Microchips, not Animal Tracker, which is mentioned multiple times in your review.
Regarding the details you’ve requested, we cannot provide personal information about others due to GDPR. We must comply with the law, including protecting personal data,.
I understand your frustration with the situation, but please note that these regulations bind us to ensure the privacy and security of individuals' information.
Kind Regards,
Animal Microchips
Easy
Easy to upload app and check in with microchip number, easy no problems
19 septembre 2024
Avis spontané
Réponse de Animal Microchips
We're glad to hear that you found the website easy to use and had no issues checking in using the microchip number. We appreciate your feedback!
Kind Regards,
Animal Microchips
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