Appliances Connection Avis 

Speaking to a live person (Judy F), who gave me a prompt call back.
Her knowledge, professionalism and friendly demeanor.
Much appreciated, and all too rare these days.

Appliance Connection customer service is unmatched. I faced and issue, but Judy F was very helpful and she is a big reason why I would consider purchasing from Appliance Connection again.

Douglas was extremely helpful in getting us what we needed, despite a few challenges. After it first appeared that our project would be delayed because of the appliance order, Douglas helped us make necessary changes to get everything we needed on time. Life saver!

Dont pay the deliver guys to do the installers they were not helpful at all. insted of us to give them a tip they force me to paid $40 for tip.(What is meaning of the Tip) do not ask deliver guys to do the Installers. Hire some who is professional.
The washer and Dryer i order is NEW. it doesnt seem that way.
I have great experience with sale's person Donn Frye he was very helpful with my order.

Nathan Bent went above and beyond to help me purchase my new wash tower. He even helped me with a price match on an item!

Judy F. Was very helpful explaining the Manufactures delay of supplying the unit. The original estimated ship date was 42 days. It is now 50 days. I was told as soon as it arrives at App. Conn. I will receive an email when it arrives.

nate was great and saved me money. he was helpful and personable and efficient.

I bought an electric cooktop from Appliances Connection that had obviously been previously installed, then returned. After installation, testing the burners generated smoke from the cooktop. They require the customer to pay shipping if returning, so I ended up waiting over a month for a repair service. After disassembly, it was apparent that some of the burner wiring had dislodged and was laying over the heating element of one burner, under the glass. This was clearly why it had been returned by a previous customer. The "repair" was to put the partially burned wiring back in place. Now I'm stuck with a cooktop with known damage that may shorten its lifespan. On my first call to their support line, I was told that Appliances Connection never sells used or returned items. (I sent them a picture of a retaped manufacturer box, tossed into a much larger ApliancesConnection box, with no padding that I received.) You can rely on their support to be more belligerent than helpful. Obviously, you can't trust that they will send you a new, undamaged item.

I had a list of appliances and a speciality item I needed to replace for our kitchen and Nathan Bent went above and beyond to be sure I reviewed a variety of products before making a decision. He was able to walk me thru the pros and cons of each item and helped me decide on the products that best met our needs and budget. Attentive, respectful, and personable - 160% would recommend him to anyone that needs to buy any appliances !
When I told him I needed to purchase only one today and the remaining items in a few days he worked with me to generate a new quote. So accommodating and thoughtful.
Thank you Nathan !

Selected and ordered a trim kit for my built in microwave and received it promptly. Great packaging and quality and it was exactly what I ordered. Sadly it didn’t quite fit my microwave so I needed to return it and reached out online about the return process. Received correspondence back from Jackie who was courteous and accommodating. Although I was disappointed the trim kit didn’t work for us I was pleasantly surprised at how easy the return process has been. Will use this company in the future. Thx Jackie!

Judy F. At Appliance Connection was friendly and helpful. She made sure that I was satisfied with her answers. She quickly sent me a link to verify my order status. Great interaction.

Not only does Appliance Connection provide an expansive inventory of high quality products, their customer service is 5 star. My recent experience with Judy F was excellent and she was both knowledgeable and helpful!

Katie was very helpful and informative. Very pleasant experience.

While the shipping seems a bit slow, my experience with Azure at the customer service department was great. She quickly helped me resolved an issue with my order (I had ordered the wrong size). I appreciate good customer service.

Arra provided excellent customer service in setting up my delivery appointment and clarifying the services I requested.

Easy return process. Thank you Santiago Di Santo was champion!

Easy selection and exceptional customer service from Judy F.

Called in to ask questions about purchasing a dishwasher since this was a new company to me. He was extremely helpful, answering questions! I ended up going ahead with the purchase since it was so easy and shipping was fast! I was hesitant at first, but would recommend anybody check this company out to purchase from!

I had the pleasure to speak with Nathan Bent to replace an order that was cancelled due to a shipment issue. Nathan is such a professional and kind soul. He is an asset to the company. I believe I am not the first customer he served well. If the company wants to reward an employee for a high standard quality service, Nathan Bent is the one the company definitely does not want to miss.

I called Appliances Connection and their sales representative, Katie, was very knowledgeable and helpful. Great ordering experience, good pricing. Fingers crossed delivery and install go well too!