Appliances of America Avis 

I have been searching for a new double oven range for a long time now. Appliances of America by far had the best prices! I can't believe what a great deal I got. I placed my order online. Jackson called to discuss my order and was very helpful with how the whole delivery process worked. I can't wait to get my new oven and start baking!

I placed a $1694 order on 12-7-15 based on the great reviews I read on a few review sites. Communication was almost non-existent, and despite numerous attempts to phone the company, I was unable to contact them about the status of my order. I finally heard from a representative, on 12-17-15 who stated my order was going to be shipping soon from the West Coast, to them, and then back to me....on the West Coast. I asked for them to cancel my order because of different reviews I read, and a timeline they were not going to meet. They agreed to cancel and refund the whole payment. The rep stated it would take up to 15 days to refund my payment back to my credit card. I wasn't happy, but agreed to that timeframe. Well, I received an email on day 11 that stated they needed an additional 8 days (past the 15) to process my refund. No....it doesn't take that long to process, and now my fears of being another "never refunded customer like others I read about" was becoming more real. Communication from this company is almost impossible and good luck getting them to answer the phone. I just want to finish my kitchen and get back MY money that they agreed (in writing) to refund. Delays, excuses, and promises seem to be the norm for Appliances of America based on my interaction. If something is too good to be true....be scared. I know this review may be questioned and denied, and I will be happy to provide any supporting information required.

Update: Never heard back from this company like they stated they would. So, filed a dispute with my credit card company on 1-4-16.

Appliance of America has the best prices and is a pleasure to deal with. They have great communication and contacted me the whole step of the way. Truly fantastic and will definitely due business with them again! Billy was a great help with my order!

I was very concerned because i did not hear back about my order i made online. But when i finally got a call back i was given all the information i needed. Now i feel better knowing that my order will be coming soon.

Billy is helpful with customer service. Even though I was not able to make a Maytag purchase using his company, he referred me to somewhere I could get the product sooner. He also helped me further with a warranty for my new purchase.

Appliances of America has, quite possibly, the best appliances prices on the planet. Tax-free and free shipping is also thrown in to produce unbeatable deals. Will be shopping here for appliances from now on. Keep up the great deals! I am very glad I found your website!

Thomas

I was a little leery about ordering appliances online but my concerns were quickly dispelled. Appliances of America was able to beat prices I could find anywhere else. In addition, I was able to get additional warranty options at extremely reasonable rates for that extra piece of mind. To top of the entire experience was the follow up and professionalism of my sales representative, Billy. I plan on making my future appliance purchases from Appliances of America.

DON'T TRUST THEM!! I ordered a Samsung Refrigerator & Dishwasher from AofA in December and was told the order had been placed and it would take 4 weeks to receive it because they were coming from California. After the order was placed they contacted me and asked me if I would write a good review for them and if I did they would throw in white glove delivery that costs $150. I figured "why not?!" My credit card was charged $3088 as BRANSCONE.
It has been over 8 weeks and haven't received the items or any notifications from App. Of America. I tried to contact them about this and haven't been able to reach anyone. I searched the address that they give for the company location on Google maps and it comes up as a Burger King.
As a result of this I have contacted my credit card company to dispute this charge and they are currently investigating this. I believe Appliances of America is a fraudulent company and they are running some type of scam.
You will also see my 5 star review on this list of reviews and I am trying to find out if it can be removed!

I was thrilled to find this washer at Appliances of America. I was tempted to buy from the big box until I saw their sale price. It was $300 more and with the free shipping and no sales tax, I saved another $100 easy. They were very helpful and prompt and courteous when I call to double check on the order.

I would definitely order from them, again.

Do not order from this company! I ordered a refrigerator on September 9th and was told it would take 6-8 weeks to receive it. I thought that was a bit long, but I went along with it anyway. Once 8 weeks passed, I realized the refrigerator never shipped! I started research on this company and realized they were not a place I should have done business with. After multiple calls, I finally connected with a customer service person who said it wouldn't ship for another 4 weeks. I said I would like a refund. After advocating to open a case with my credit card company, which I declined since I felt it was their responsibility to refund the money, he agreed. The order was canceled and I was told I would receive a refund in 15 days. As expected, I never received the refund and opened a fraud case with my credit company. I am now awaiting resolution of the case. Avoid them at all costs unless you want the headache of chasing down your payment. I would give a zero rating, if that were an option.

Price was good but no appliances ever showed up! Never got a update stating appliances were being shipped or anything as promised. Still waiting on a refund. Have disputed charge on my credit card. Also seller disputed my review on here claiming he had no record of me as a customer. I had to send a copy of my invoice to trust pilot to prove I was a customer.Once he billed my credit card. He was done with my order. He asked me to review him right after I placed my order, How can I review with out even receiving the product? BBB has an alert on Appliances of America as well and rates this company a F.

Today I called the 1800 number for appliances of america and what a pleasant surprise I got to talk to a very different kind of customer representative . Some one that actually took the time to answer my concerns with sincere honesty. It was a 180 degree difference from the treatment I had gotten from other stores .I can tell that is the kind of person that gives !00% all the time at what he does.He certainly will be going far at this company. Keep up the good work .And may God bless . And then the prices at this site are better than the sales on the mortar and brick stores I was used too buying from . I recommend it 100% .
for price and customer service

I had a hard time finding the appliance that I was looking for so when I did find it I looked for the best store to purchase it from and that was Appliances of America. They had the lowest price with the best delivery option. There customer support is superior in the appliance world and there representative, xxxxx xxx xxx, is helpful and friendly and goes above and beyond the being gracious. I look forward to shopping at Appliances of America again (my brother wants to order another appliance for my mother and he looks forward to dealing with AoA).

Thank you xxxxx!

The New Jersey Better Business Bureau have an alert on this company and an F rating for good reason. Until recently their company address was a tiny used appliance store. When that game was up they now have an address which appears to be a medical complex. In short, I wish I had researched this company properly before handing over $2059 that I only got back several months later after registering a dispute with my credit card company. Appliances Of America never sent me the item I ordered and never gave me the refund they had promised. There are things I would like to say here that I dare not for fear of having this review deleted just like all the other negative ones this 'company' receives. In short, AVOID, AVOID, AVOID.

Billy was courteous and friendly from the start. Great customer service! He verified my order right away and answered some questions promptly. Seems like they care about their customers and retaining my business.

I'd been searching for a few weeks for the fridge my mom really wanted. She's had a rough few years and this is the kind of thing that would make her happy- not in that big, existential way...but in those small moments throughout the day. You know, each time she has to restock the fridge after a long day. Each time she wants a glass of juice. Each time she eats veggies to try to eat healthier (even though she'd rather have cake). She'll feel that gentle pat on the back from Happiness because her new fridge will have a nice compartment for every category of grocery. It will ensure that her glass of juice is at a refreshiingly cool temperature. And a new fridge will keep her veggies fresh and crisp. Anyway, my mom really wants a fridge. Plus, it's her birthday, so I was going to make a large, large appliance purchase for the first time and spend way too much money for it!

So, anyway, after weeks of checking the ever changing online prices for fridges, the prices offered by Appliances for America were significantly lower than most established places. No tax, free shipping... Seemed too good to be true-which made me apprehensive-still does. All these potential scenarios ran through my head: 'Who buys a major appliance from an online company in another state?' 'Wouldn't I feel more comfortable going to a large and cozy big box store, the one less than a mile from home?' 'What if there's a problem with delivery-wouldn't it be easier to deal with said established big box store?' 'Isn't it oddly comforting to buy a fridge from someone wearing a recognizable and familiar uniform, with the recognizable and familiar logos?' 'If something goes awry, don't I want to be able to go down to the store and ask to speak to the manager?' This is where Billy comes in to tell you: 'Don't worry.'

Going in, I was very nervous about the potential for disaster, about the potential for some kind of online scam. How could the prices be this much lower? I'll be honest, I'm still a little nervous and will be until that fridge is securely in my mom's kitchen and the ice comes out of it without stalling. This is a big birthday for her and a big purchase for me. I don't want there to be any disappointments just because I wanted to save a few (hundred) bucks. I don't want to potentially have all these hidden and ancillary costs come up that, ultimately, would have ended up costing me just as much, if not more than having gone with the big box. But, this is where Billy comes to the rescue. Billy says everything will be fine. He's not worried... He says it with so much confidence and assurance, I want to believe him. He may not be able to control everything, but I believe he will make it right. He hasn't let me down so far...! Did I mention, he actually returns your calls?!

To be clear, this review is not about the fridge itself-which my mom hasn't received yet. Nor is it about the expediency or quality of the delivery and installation-which haven't occurred yet. It's not about how I wish the Appliances of America website had more info that didn't necesitate phone calls to Billy/Customer Service-because the site lacks some critical info (e.g., there's no button to click asking if I needed installation services for the fridge! It also kept spitting back an error message when I tried to complete a purchase!) it's not about the sometimes long wait time or the fact that you might need to leave a message. This review is not about these things. It's about what happens when you actually reach someone to help. This is about what happens when you actually talk to Billy-THE customer service guy.

Billy calls you back. Billy wants you to have a pleasant customer service experience. That is really important to him. You get the sense that customer service is an artform to Billy. He does a nice job of breaking down that scary, mysterious online wall. He's friendly and personable. He seems to be the only guy at this place, which can be scary. But, it kinda feels like you're shopping at a mom and pop place-which can be a nice alternative to the aforementioned big box experience. I needed to call him several times because the website inadequately provided information, and he called back each time and would assure me that everything will be fine. When the website would not let the promo code apply, I didn't have to send him a screen shot of the promo code with the date and time that I saw it for them to honor it. He just said, 'OK, done.' This is Customer Service 101. Billy should teach this course. Did I mention, he returns calls! He actually returns calls. This makes all the difference...

First and foremost, reputable sites are hard to find, especially if that site is virtual and a physical location has never been visited. As I am an extremely wary buyer, I am hesitant to make purchases based solely off websites. However, there are always exceptions, and in this instance, it was the sheer number of positive reviews and positive experiences that had me take the chance.

For Black Friday, my wife and I purchased a LG Refrigerator LFC22770SB for a fantastic price (obviously, as it was Black Friday). Soon thereafter, after Black Friday was over, I found another refrigerator that I thought would be preferable to the one we purchased. Unfortunately, my assumption only got me in trouble with my wife, who was not as happy with the switch as I thought she would be.

Fortunately, I was working with Billy. In all my years purchasing appliances, I never ran across someone who provided such excellent customer service. His eagerness to help and ameliorate my somewhat precarious situation was something I was and am very grateful for. Not only was he extremely responsive to my phone calls and questions, but he was able to switch back to my original purchase at the price purchased. Not only did he honor the original price, he added on an additional service because he wanted me to leave a satisfied customer. In a world where cost-savings and the bottom-line has become the number one priority for businesses, his top-notch customer service, his eagerness to help keep me satisfied, and his ability to resolve issues without feeling like teeth were being pulled was very welcome.

To keep it short, I will be coming back to Appliances of America for all future appliance purchases.

Thank you Billy!

My wife and I decided we would buy a new refrigerator. We spent countless hours in all at various big box stores waiting for that lone overworked employee to get a few minutes to assist us. Then we finally decided we had enough and would try purchasing online. We accepted the fact there would be little to no customer service, but we were not getting that anyway. Even online our buying experience began to look scary. We took screenshots of the models we liked so we could compare. Within a week we made our decision and went back to those same sites. Just in that short time, prices jumped 7 to 8 hundred dollars for the same item. Must be their Xmas pricing. One site we notice the price did not change, that is Appliances of America. So we called, expecting to get the oh, our webpage pricing is incorrect, but that was not the case. What we got was a friendly voice confirming their webpage price was correct. And of course, we placed our order. We thought we were done. That next day we received a phone call from Billy. He took the time go over our order, re-confirming everything in detail. He answered every question we had about delivery, setup and warranty. Great customer service. We are recommending Appliances of America to our family and friends. Thanks Billy! Your company has definitely earned our 5 star rating.

I found the electric oven that I was looking for on Appliances of America's wbsite and knew that the listed price was too good to be true. But it is not. Speaking with Billy was a pleasure, and I apologize to those customers who had to leave a message as I monopolized his time as he was providing me with personal attention in his delivery of customer service. Billy took my order, verified the information I provided, emailed me the invoice and followed up with a confirmation call.
I can not wait until the product arrives. If all goes well, I will not only be a loyal customer, but a walking advertisement as well.

EXCELLENT, EXCELLENT, EXCELLENT, EXCELLENT!!!!! Wonderful company, GREAT Customer Service. Highly Recommend. From Now on only buying from Appliances of America!!!!!!

Also ABSOLUTELY LOWEST PRICE AVAILABLE from ALL retailers and online sites.