Appliances of America Avis 

So far so good. My rep was Billy Johnson and he explained the delivery service, the protection plan and the white glove service. I normally don't take protection plans but since their price was so much lower than the big box stores, the protection plan was basically no cost and if claims are made against it, then 1/2 the cost is refunded back.

Large appliance shopping is never fun. That is until you get to shop with Billy from Appliances of America.

I made an error by spending too much time in researching the refrigerator I wanted and missed the best sale of the year on an LG Counter-Depth model. So, I had to find the next best offer that was available today. I had researched the pricing of the LG fridge at Appliances of America during the July 4th sale and found it to be the BEST pricing out there. Then I waited for the husband’s approval. Yikes! Life got busy and we missed that sale...Today I went back to see what Billy’s pricing was, and even with the change, he still had what I wanted at the lowest price.

A bit worried about buying a refrigerator online I had to google “rating of Appliances of America”. It was amazing what I read. Everyone was pleased and talked about dealing with Billy as if they knew him personally. I decided to make a call and find out more about getting a fridge before the pricing went up again.

I was quite nervous making this call. The husband was not available to discuss what my findings would be...I was on my own. No one goes to buy a car without a man - Should I buy a refrigerator without one?

Billy answered my call and I explained my regrets in missing the July 4th sale and my desire to get the best deal available. I had many questions and concerns. He was a joy to talk with. When is the last time you actually laughed and joked with an appliance salesman? He made me feel comfortable in my purchase, the delivery methods and I did get the best pricing available. His personality and jovial spirit would make anyone’s shopping experience a pleasant one. The next time you need a major appliance, I would recommend calling Billy at Appliances of America!

I purchased a new Kitchen Aid refrigerator from Appliances of America and am very happy with the experience. The process had a few hiccups, but none of them mattered due to the wonderful customer service I received. Billy Jackson made sure all my needs were met and took the time to explain everything to me. The original fridge that I purchased was damaged by the shipping company which caused a delay because it was a discontinued model and there were no replacements available. Mr. Jackson very kindly gave us an upgrade to a newer model for free and was so kind and friendly throughout the whole process. I would wholeheartedly recommend buying from them. Thank you, Appliances of America and Billy!

Bought an island vent from Appliance of America at the best price I could find anywhere. Called customer service and spoke with Billy Jackson, who helped me with my order, he was very easy to work with and straightforward. Appreciate the customer service and the price. The best appliance store on the internet!

I received an email that my stove could not ship. I was able to work with Jackson and remedy the problem. We were able to ship it to my cousins house an hour away since it was not able to come to Idaho. I would have to say that in the future you may want to look into shipping in all states, this way I can continue to be a customer and have more convenient shipping. (I don't know that my cousin would like to receive such large items very often :-)

"Jackson" got back to me quickly with responses to my questions and was knowledgeable about the products. He also gave me a slight discount on my expedited shipping costs, which was very appreciated. Jackson had a personable and professional manner.

Update on former review of July 16, 2015. This company is a sham. Like others, I fell for the online reviews. In fact, after I talked to Billy S. Jackson, he kept on saying to write a review of my experience w/him and his helpfulness, and to write several paragraphs--I think they get paid by Trustpilot for writing more than one paragraph--unbelievable!

Anyway, since my review below on July 16, 2015, the following is what has transpired:

I contacted Appliance of America by phone since I read "good reviews" online about the company on July 16, 2015. I purchased a Verona Gas Range for $4349, Verona VEFSGG365NDAW from a Mr. Billy S. Jackson who answered the phone and took my information. I explained that we were remodeling the kitchen, and that we wouldn't need the range till later. He explained to me that they could store it @ a warehouse near us, and just let them know when we would need it--free storage and free delivery. He also sold me on a warranty for 5 years that if we didn't use it for the first 2 years, that he would refund half of the price of the warranty. So I purchased a 5 year warranty for $400. Around end of December, I emailed Billy S. Jackson and said that we would be ready for the delivery of the Verona range. He emailed me back and said to wait till after the holidays, so I emailed him back again on January 25, 2016, inquiring about delivering my range. He emailed me back and said he would check on the supply side and get back to me. I reminded him that he told me previously that he was going to store the range near us. On January 29, 2016, he told me that the company was backed up 2-3 weeks which would be around Feb. 12-19th. Then he said "once we get the products then we would truck them over to your state for the long time delay I can give you for this order white glove service" and for the trouble we were going thru, he was going to offer 3% back on the price of the range and $80 credit on the warranty. I told him that I appreciate all that, but when was the range going to be delivered? I emailed him letting him know that I was expecting the range to be delivered on February 26, giving the trucking company a week to deliver. On February 23, 2016, I was emailed by Billy Jackson stating, "Invoice , I have checked with my warehouse to give me an update knowing that we have a few more days to get this shipped I have also verified all the price is the same VEFSGG365NDAW all the stores are at $4349 so for all the really long delays the company will give you the extra warranty included for no extra charge". I emailed him that I already paid $400 for the 5 year warranty, if he wanted to refund me that amount also. I told him that I would expect the delivery of the range by the following Friday, February 26, 2016, and if not, that I would expect a refund for the total amount of $4,749. On Friday, February 26, I did not receive delivery of my Verona range, nor did I receive an email or a phone call, and as to this day, have not heard from Mr. Billy S. Jackson. I just sent him another email on March 1, 2016, regarding cancelling of the order of the Verona gas range, and explained to him that since he failed on his delivery obligation, that I just wanted a refund. I also explained since I already closed the credit card that was used to purchase the stove, to send me a check for the total amount of $4,749, and that I would be expecting a check from the company within 7 to 10 days.

I contacted my credit card to dispute this and file a chargeback, since the company already received payment for an undelivered merchandise. Thank goodness the credit card company was able to dispute my case, and I was able to receive a credit on my credit card. I have since then contacted Eurochef to put this company on their "Unauthorized Dealers" list for Verona appliances. I also made a report to the State Attorney General's Office., Federal Trade Commission (FTC), Better Business Bureau, and will continue to forewarn the public by social media about this sham of a business. They are nothing but scam artists!
I should have known that if the reviews were all too good about service, but didn't realize that there were hardly any reviews about the deliveries, except a small amount, which I doubt really happened, that there was something "fishy" about this company. Do not fall for the reviews like I did! The positive reviews on other sites like "Yahoo Shopping" are fake and are made from them--notice the same date??? Take your business elsewhere!

1 Review

Appliances of America
Published Thursday, July 16, 2015
Outstanding service from Billy!

From the beginning when I inquired about purchasing a Verona 36" double oven from Appliances of America, Billy was able to answer my numerous questions about one model from the other. After talking to him and ordering one model, I called him back, and he was patient enough for me to change the order to a higher end model. He also mentioned to me about purchasing the warranty for 5 years, saying that Verona offers a warranty for 2 years for $299, but w/Appliances of America, they offer 5 years for $399.99 and if one doesn't use the warranty, then they give you back $200. I figured that was fair.

I also told Billy that we're in the midst of a kitchen remodel so it would be a couple of months before we could have it delivered. He assured me that they could hold it @ a nearby hub from where I lived and just to call them when to deliver @ no charge.

It was a pleasure ordering from someone who knew about the product, and give you that "type of service" back in the day when people cared and listened! Billy deserves 5 stars and more for his service & helpfullness!!!! Thank you, Billy!!!

Very knowledgable and helpful service
Billy was a big help

After reading many positive reviews of Appliances of America on their web site, many singing the praises of" Billy," I was lucky enough to get to speak with Billy when I called to inquire about a refrigerator, now there is a man who enjoys his work and is also a great salesperson, he made me believe I really needed to purchase a new refrigerator from him and I did. I believe he did go above and beyond to satisfy my needs, time will tell. It was an enjoyable experience . Not sure how many stars to give this company since I really won't know until my new fridge arrives but I will give 5 stars to Billy.

Website was easy to use and the price was better than anybody else. Customer service (Billy) was polite and responsive. A+ experience.

Billy was awesome! Always helpful and patient while I had trouble with my bank card. He took care of every need and let me know about the great warranty.
Thanks Billy!

I felt like it was my birthday, talking with Billy, but it was actually his birthday. Good customer service so far.

I recently ordered a double wall oven from Appliances of America. I was all set to order it from one of the usual home appliance stores when I decided I should check one more time online. Glad I did! Appliances of America was nearly $400 cheaper than the next cheapest source. Free shipping and no sales tax bumped up my savings to over $600. I called customer service on this morning to confirm my order and shipping information as well as to get an idea of the ship date. I spoke with the nicest gentleman, Billy Jackson who not only was able to help me but also informed me of additional options for both warrantee as well as delivery. I decided against the extended warrantee but did wish Billy a happy birthday as his anniversary is July 14. Based on this transaction and the excellent customer service from Billy, I will not hesitate purchasing from appliances of america in the future.

I called this morning just to check out the price for the refrigerator but because of Billy excellent service we decided to purchase from him. He was very thorough very responsive and very patient with me. Thanks for you help, Billy.

This is 4th appliance I am buying this year but first time from Appliances of America. I had ordered this Brand new LG refrigerator 7/11/15 about 110 dollar less than home depot and also tax saving together about 220. After ordering online with IN HOME DELIVERY free I realize have to call them further two days later I call them. Billy Jackson took my call. He told me it may take 3 to 4 weeks for regular delivery that also in front door of the house or in your garage delivery. He offer me by taking an extra insurance for $300 they will give me 4 extra year (1 year by LG) warranty for parts and labor, white glove delivery plus express 7(W) day delivery and best part is if I do not use there insurance next 5 years Appliance of America reimburse 50% of the insurance premium ($150). They have given me the email confirmation too. So far so good. I will update if they fulfill there promises.

We recently placed an order with Appliances of America. I spoke with Billy on the phone regarding the order this afternoon & would like to express my thoughts on the experience. Billy was very friendly, interested in what part of the country I was calling from, and worked with me to expedite the order. I will update/submit a new review when we receive our new refrigerator. If everything goes smoothly, I think we've found a new way to purchase things for our home.

It was a pleasure to talk to Billy. Billy had a lot of knowledge, was friendly, offered additional service and went above and beyond with his customer service. I will definitely consider Billy's service again.

I ordered a product from Appliances of America and spoke to customer service rep Billy J. Billy is awesome, really friendly and very upbeat/personable! He made the experience really fun and told me customer service is their #1 priority. He assured me my appliance (refrigerator) would arrive within the time I needed it and would work with me if I needed to expedite shipping, without any doubts/hesitation. Appliances of America offered the best deal I could find on the refrigerator and their customer support were very nice. It's great to work with such a professional company!

Billy was extremely helpful with our recent purchase of the Samsung Chef Collection Induction Range. After waiting forever for an local dealer to even give us a quote. Billy give us very a combative price and set everything up within just one hour. Now we are just waiting for the new range. Can't wait to test it out with induction technology now.

(2/2/2016) I have not received the 5 year warranty that was part of my stove order. I have been calling and emailing since last July about getting it. I did receive the stove around 8/14/15. So far they have not responded to BBB requests. Today I am contacting the NJ Consumer Affairs to try and obtain results. (7/15/15) Today Billy of "Appliances of America" called to update me on my appliance purchase and upcoming shipping. He was very considerate and after reviewing my purchase, actually offered an additional service warranty to ease the long shipping time. I am impressed with their attention to the customer. (7/09/15) I was looking to purchase a slide-in Samsung electric range locally. Expecting July 4th to give me the best big box or other supplier deal for the range. I was disappointed in the local choices and reviewed on-line availability. "Appliances of America" showed a very good price; but I was somewhat skeptical (just my nature). After reading the reviews on-line I decided to call. Sean answered the 800 number and was very professional, his demeanor was low key and was helpful in describing the product and some options available. He made the process very easy and concluded by adding their 1 year extra warranty for free. The shipment may take up to 4 weeks which is ok with me so I cannot talk about that part of the process. If there is an issue I will certainly let the community know. I am happy with the purchase and looking forward to receiving it.
Jack