Appliances Online Australia Avis 

5 945
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Had to come here to highlight how amazing this company is and how top notch their service since years! I bought 2 washing machines over the time of 10 years, just got my second one today, and... Voir plus

Noté 5 sur 5 étoiles

Appliances online customer service never ceases to amaze me. You can really tell whether a good company is a good company based on their after purchase customer service. They've been prompt, gracious... Voir plus

Noté 1 sur 5 étoiles

Delivery was quick, and they told me they would pick up the old one later. I called customer service, and the representative said someone would pick it up the following day. However, I didn't receive... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I would give 10/10 if I could. Best company I have dealt with for a VERY long time. Best price Best online experience Best delivery service Best follow up service I wish all companies o... Voir plus

À propos de l'entreprise

  1. Vente d'électroménager en gros
  2. aussi dans
  3. Magasin d'électronique

Écrit par l'entreprise

Australia's most awesome appliance retailer.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

6 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 98 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,4

Tous les avis

(5 945)

701 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Good value, Free Removal of old Appliances, Free Installation

We were very pleased with the Online shopping experience. The price was fantastic for not only did it include a discount it also offered us the free option to remove our old appliance and install the new machine. Appliances online are the premium service unlike other white good providers who don't appear to compare in terms of the buying options price and speedy delivery services. They offer a tipping service that goes directly to the team which we hesitated with initially because it's unusual to tip before the service has been completed however it all went so smoothly. The communication included a text informing us of an expected and accurate arrival time. Would thoroughly recommend this company who deserve a 4th emergency service status because white goods should and must be delivered in a timely manner. Appliances Online have exceeded our expectations! Well, done!

14 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Consistently good service

Whenever I use Appliances Online, I find the process quick and easy. PRicing is very competitive. If there is an issue (and over the years we've had a few with appliances under warranty, or a mistake I made when ordering online) they are so easy to reach and so quick to help. I felt the need to leave a review because I have been consistently impressed with them.

23 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Really happy!

Great communication and Brad was fantastic. Really obliging. Will definately shop here again!

23 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service, very user friendly and I loved that the delivery team even ask if you want the packaging removed and taken away.

17 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Worst appliances ever

When my partner and I moved into our own place together August of last year, we bought a vacuum cleaner as well as a toaster & kettle set from appliances online. So just over a year we’ve owned these appliances.

The kettle did not even work. So we had to buy a new one from elsewhere. The toaster is so low quality I’m scared it’ll blow up. It doesn’t even toast bread properly. Looking to buy a new one soon.

The vacuum cleaner was good for roughly six months… it is the worst vacuum cleaner I’ve ever used. I avoid vacuuming purely so I don’t have to use it.
It has the weakest suction (there is nothing stuck in it!). Literally picks next to nothing up, especially on carpet.
It makes weird noises as if the power to it isn’t registering properly.
The chord is a poor length. I have a small open floor plan house and I can’t even reach one side of it so I have to use an extension chord.

Please do not buy from this website. I don’t know what happened to sturdy appliances that outlasted you but this is not the website to find them.

21 septembre 2026
Avis spontané
Logo de Appliances Online Australia

Réponse de Appliances Online Australia

Hi Kat,

I’m really sorry to hear about your experience with the appliances you purchased from us. Having issues with three different products, particularly after only around a year of ownership, would understandably be incredibly frustrating.

The concerns you’ve raised with the kettle, toaster and vacuum cleaner are certainly not what we want our customers to experience. I’d like to look into this further and see what we can do to assist.

If you could please reply to this review with your order number so that I can look into this for you.

Thank you for taking the time to provide such detailed feedback.

Many thanks,

Noté 5 sur 5 étoiles

So So Easy!!! I WAS VERY PLEASED WITH THE WAY YOU…

I WAS VERY PLEASED WITH THE WAY YOU MADE MY EXPERIENCE SO EASY, ESPECIALLY WHERE I COULD PICK THE DAY OF DELIVERY, IT WAS QUICK & PROFESSIONAL. I WILL USE (APPLIANCES ONLINE )AGAIN IF I EVER NEED TO DO SO. THANKYOU VERY MUCH, I DEFINITELY ENJOYED THE EASY EXPERIENCE I ordered on the 11/9/26 & it was delivered on the 14/9/26 👍👍👍👍👍

11 septembre 2026
Avis spontané
Noté 1 sur 5 étoiles

Avoid …

Order number: SO08980606 or Order # 7153734

7 août 2026
Avis spontané
Logo de Appliances Online Australia

Réponse de Appliances Online Australia

Hi,
Great, thanks for sharing your order number. I've had a look into it and would like to discuss this further with you. I left you a voice message. Please feel free to call me back at your convenience.
Kind regards
Krishelle

Noté 1 sur 5 étoiles

Purchased a brand new heat pump dryer…

Purchased a brand new heat pump dryer and after trying every setting it does not work. It spins but the clothes never dries.

It is 1 day old and they are refusing to replace or refund.

I have been fobbed off to Bosch who will supposedly call me sometime in the next week. They are taking no responsibility and have just palmed me off to the manufacturer even though it’s 1 day old.

Their service goes against every consumer law and has wasted countless hours of our time with no resolution.

I have spent hours troubleshooting, reading the manual and asked a friend to look who has the exact same model. It is not working.

19 septembre 2026
Avis spontané
Logo de Appliances Online Australia

Réponse de Appliances Online Australia

Dear Candace,

RE: faulty clothes dryer.
SI09328387

Thank you for your inquiry. I will follow up with you directly with regard to your complaint.

Regards Pauline

Noté 1 sur 5 étoiles

Damaged washing machine and cardboard deemed appropriate as a resolved for installation

I've only had to continue to work with this company because it's out of my control and it's with a warranty. And I am mortified that two men came to drop off a new washing machine machine, broke one of the legs in the process and thought that putting cardboard underneath it would be sufficient. Now when I went to start the washing machine, I had no idea of this and couldn't figure out why I wasn't working.

Well, it's a front loader and so of course it's not working because it's not stabilised because I thought is broken and it's been attempted to hold it with cardboard. Absolutely horrific experience and cannot believe that people would think this is an adequate level of a delivery service.

I am now almost into week eight of no washing machine now as a result of this and as we all know washing machine machines are an essential part of everyday life. I would say if efficiency and assurance of reasonable standards is a value for you I would probably be looking somewhere else.

17 septembre 2026
Avis spontané
Logo de Appliances Online Australia

Réponse de Appliances Online Australia

Dear Michaela,

RE: faulty machine

Thank you for your review. I was very sorry to learn that your machine was delivered faulty and the driver had placed cardboard underneath the foot. I sincerely apologise for this unfortunate experience. Please know this driver has not followed the delivery protocols that are in place.

I have sent you a personal email and will be reviewing your experience.

Pauline Customer Experience team.

Noté 5 sur 5 étoiles

New fridge, next day delivery

Ordered a fridge. Good price, easy ordering process, delivered the next day when they said they would, removed the old fridge at no extra charge. Couldn't ask for a better experience

9 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

I’d like to thank Joshua for his excellent help throughout the replacement of my induction cooktop. He was very helpful. I really appreciated his professionalism, helpfulness and willingness to make sure everything was sorted.

A big thank you also to the installation team for their great work and professionalism. Overall, a very positive experience and great customer service.

16 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Great communication

Great communication, price match and free delivery plus take your old appliance away. My go to company when buying whitegoods.

1 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Just amazing

Just amazing. I can now see why everyone in Jurien Bay raves about your service. Being rural hard but having you guys, I know we can get things for our home and not be ripped off with exuberant delivery fees. I love we can tip the actual driver as well. This shows you care as a company. Thanks guys

16 septembre 2026
Avis spontané

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