Appliances Online Australia Avis 

We recently moved into a new apartment with no appliances, so I searched around and found Appliances Online. After reading plenty of good reviews on Google, Trustpilot, and Reddit, I decided to give them a try, and I’m glad I did. The ordering process was very easy, and the delivery team was friendly, professional, and a pleasure to deal with. I’d happily purchase from them again and highly recommend them to anyone looking for a smooth appliance shopping experience.

Extremely happy with appliances online. Ordered my dryer at 5 o’clock in the afternoon. It was at my doorstep 8 am the next day. The driver very friendly and installed it for me. Website easy to negotiate. Highly recommend appliances online.

I have purchased multiple products from Appliances Online since 2020 and have always been happy with their service. However, a recent experience with after-sales support has been very disappointing.
A dishwasher under warranty could not be repaired or replaced due to stock unavailability, so the manufacturer provided a credit note to appliances Online. I used this towards a replacement dishwasher, leaving a remaining balance of $78 that was promised to be refunded within a week.

It has now been over a month, and despite more than five phone calls and emails, the $78 refund still hasn't been processed. The lack of follow-through and poor after-sales support on this issue has been frustrating.

Best experience ever! Quick turn around delivered within less than 24h or ordered. price was great and delivery guys were amazingly nice! So happy with the washing / Dryer so far!

Excellent online service. Delivery is so quick. Love that they take your old machine. The delivery guys were fantastic. Did all the heavy lifting and even vacuum after removing my old washer. I’ll be using them again. Highly recommended

I ordered a dishwasher the first week in Jun I did not find out till day of delivery 4 weeks from order date that they were not going to deliver. I had to contact them. Then I find out that it was going to be rescheduled for 4 weeks time on a day I would not have to take time off. Wouldn't you know it after contacting them to find out what was happening i am told there is a problem with supply. They were expecting supply should be through in the next few weeks. After having to contact again I find they finally had a date of stock arriving. This was some 2.5 months from the fully paid order. Finally I get given a date of delivery and installation and I cleared the day and Wouldn't you know it. My dishwasher the only one put of 10 delivered was damaged in warehouse. Sorry its another 2 weeks while we get another one from another store. Now 2 weeks later they send an email saying we are going to deliver on Wednesday... seriously it was already agreed that I could not take more time off. Then they cancelled the delivery and leave me hanging as they don't when they can get an installer to do it on a different day to my areas allocated day. Seriously never again. Customer service is absolute crap. If the dish doesn't arrive my next complaint will be Fair Trade.

Nice easy ordering process. Good pricing. Usually next day free delivery depending on delivery address.
Friendly helpful delivery staff. The icing on the cake is the removal of the old appliances.
Recommended.

Waiting to see if the warranty process works for a washing machine.

Excellent Product range, excellent prices. Delivery was very smooth and quick. Would highly recommend this Company. Well done, great team effort.

The easiest online transaction I have ever had. Ordered my item on a Sunday afternoon and it was delivered Monday afternoon. Amazing service.

Price with delivery was cheaper than an actual store.

Very good company. Prices are good and I got my tv delivered the next day !! The delivery guys even set it up for me. Brilliant service... I am very happy 😊

I recently purchased a washing machine from Appliances Online, and unfortunately the delivery experience was extremely disappointing.

The delivery team removed my old washing machine, but when it came to connecting the new one, they couldn't do it because they needed a thread for my tap. Instead of having the necessary basic fitting or offering a solution, they simply told me to call a plumber to sort it out.

This is particularly frustrating because connecting a washing machine is a standard part of the delivery and installation service, and a simple thread/adapter is hardly an unusual requirement. If the installers are unable to connect the machine because of such a basic fitting, I question what exactly is included in the installation service.

Now I'm left without a properly connected washing machine and have to organise and pay for a plumber myself.

Very disappointing experience. I expected much better from Appliances Online and would think twice before using them again.

Wow, I'm so glad I came across Appliances Online. Amazing prices, Amazing Selections, Amazing service and literally arrived the next morning. I spoke to my husband about it all, including the free delivery, free installation and removal of our old appliance, he said it sounded way too good to be true. I also mentioned that you can price match (we didn't need too, best price already).

I've already spoken to a couple of people about Appliances Online and how good my experience was and they both knew all about Appliances Online and had bought products from them before (gate keeping).

I will 100% be coming back for more appliances when needed and I will continue to recommend. Love, love love..

I genuinely cannot remember the last time I was this frustrated by a delivery service.
I purchased a dishwasher from Appliances Online, including installation and removal of my old appliance.
On the first scheduled installation, the dishwasher arrived but the installer refused to complete the job because there were stairs. The delivery was then rescheduled, with the access requirements known.
Today I waited again for the rescheduled delivery and installation. It simply did not happen.
After two failed appointments, the response from Winning Services was essentially an apology and an offer to book me in for yet another day. That means I am expected to rearrange my life for a third appointment because of failures that were entirely outside my control.
An apology followed by “we can reschedule” is not a resolution when a customer has already been inconvenienced twice. At some point someone needs to take ownership of the problem.
I chose Appliances Online because I expected the convenience of an integrated delivery and installation service. Instead, this has been extraordinarily inconvenient and frustrating.
Two appointments. Still no dishwasher. And apparently the solution is simply for me to give up another day and hope for the best.
Extremely disappointing service from both Appliances Online and Winning Services.

UPDATE 25/8: Appliances Online has responded and requested my order details. I’m happy to provide them, however Trustpilot does not appear to provide a facility to reply directly to their response.

Delivery perfect, product perfect, price perfect! 10/10

Easy to use and trustworthy buying experience for me. Have used a couple of times without problem. Removal of the old appliance and the packaging of new was a bonus.

This is my 4th time using AOL. Great price on the top of line Bosch dishwasher we wanted. Was easy to find on their website. Used help line for some info and they were terrific and knowledgeable. Delivery was on time and the 2 delivery men were very friendly and took all the packing away without even us asking. Highly recommend Appliance on Line. A+++

Excellent service! This is the second time I've used them and just as satisfied as the 1st. Found the Samsung TV I was looking for at a great price, ordered, and delivered the next day. Delivery time and tracking very accurate, plus they removed the old TV. The whole experience is so much better, and convenient, than a retail store.

Very easy to order online, my airfryer was out of stock but they had more coming and I received a date about 6 weeks wait and I wasquite OK with that as I purchased at an excellent price so was prepared to wait. Appliances Online gave me a delivery date at the time of ordering and it arrived on exactly that date. I was kept appraised of the delivery and the delivery driver actually carried the airfryer right into my kitchen as the box was quite big & bulky. I was very thankful for such a hands on perfect delivery. So from start to finish I was very happy indeed. Thanks Appliances Online. I'd be very happy to recommend Appliances Online, they provide excellent service, one seldom see's such service these days.