This was miraculous! I telephoned their service section on a mid Monday morning to say my fridge freezer had broken down and by 9.30 the next morning I had a new one installed, with an extended warr... Voir plus
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Lisez les avis des autres
Can't fault the service. The tracking information was a little sketchy and my delivery didn't arrive until quite late on, nearly 7pm, but the order process was smooth and delivery did occur on the ch... Voir plus
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This company goes above and beyond to help customers when there is a problem. There was a problem with the gas hob that we ordered and nothing was too much trouble for the guy from AWO. He responded q... Voir plus
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Always a bit of a lottery ordering online but our experience with Appliance World Online was excellent. Ordering was easy enough for two oldies like us and we were kept informed by email and text abou... Voir plus
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À propos de l'entreprise
- Magasin d'électroménager
- Magasin de pièces détachées pour appareils électroménagers
- Fournisseur de chaudières
- Magasin de plans de travail
- Service d'installation du gaz
- Magasin de lave-linges et sèche-linges
À propos de Appliance World Online
Écrit par l'entreprise
In business for over 50 years!
Based in Manchester, Appliance World Online Ltd supplies domestic appliances to clients locally and throughout the UK. Established in 1971 the family run company, we have many years of experience in the electrical goods market. We carry thousands of appliances in stock for a fast and efficient service into your property.
We offer a huge range of domestic appliances from the widest choice of manufacturers such as Siemens, AEG, Smeg, Whirlpool, Indesit, Hotpoint, Bosch, Neff and many more. We sell most Appliances that are available for your home, including washing machines, fridges, freezers, cookers, ovens, hobs, hoods, dishwashers and many more. All appliances come with full manufacturers warranties.
Our aim is to give our customers value for money and quality appliances with a fast and friendly service.
Price Promise Guarantee
We will not be beaten on price!
If you find a price cheaper in stock elsewhere we guarantee to beat the price.
T&C apply.
Coordonnées de contact
543-547 Bolton Rd, M27 8QT, Manchester, Royaume-Uni
- 01617943030
- sales@applianceworldonline.com
- applianceworldonline.com
4,7
Excellent
8 k avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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The entire process
The entire process, from the ordering to the delivery was very easy and done with the minimum of fuss. I was very impressed
20 mai 2026
Avis spontané
Réponse de Appliance World Online
Dear Gary Whitbread,
Thank you so much for taking the time to share your feedback. We are thrilled to hear that you found the entire process from ordering to delivery easy and fuss-free.
Providing a seamless, stress-free experience is our top priority, and it is wonderful to know we hit the mark for you. We truly appreciate your support.
Regards,
AWO
Best price, Great delivery
Best price we could find for the fridge/freezer. Comms were good and the item was delivered on the day we chose at the time specified.
All in all a great trouble free experience.
21 mai 2026
Avis spontané
Réponse de Appliance World Online
Dear Tam Carson,
Thank you so much for the fantastic 5-star review! We are thrilled to hear that we could offer you the best price for your new fridge/freezer and that our delivery team arrived right on schedule. Providing a smooth, hassle-free experience is always our top priority. Enjoy your new appliance, and thank you for choosing us!
Regards,
AWO
This was miraculous
This was miraculous! I telephoned their service section on a mid Monday morning to say my fridge freezer had broken down and by 9.30 the next morning I had a new one installed, with an extended warranty and the old one taken away. All for a very reasonable price. I live alone and recovering from shingles and the service advisor couldn’t have been more helpful.
The delivery team came at the time they had notified and were skilled and helpful.
It seems so rare these days to find great customer service, so I would recommend this company very highly
19 mai 2026
Avis spontané
Réponse de Appliance World Online
Hello Jane Harper,
Thank you so much for your wonderful feedback.
We are so pleased we were able to help, especially whilst you are recovering from shingles. We understand how stressful it can be when an essential appliance suddenly breaks down, so we always try our very best to get customers back up and running as quickly as possible.
It’s great to hear that both our service team and delivery drivers provided the level of care and support we aim for, and we really appreciate your kind comments regarding the communication, installation and overall service.
Thank you again for choosing Appliance World and for taking the time to share your experience — it truly means a lot to our family business.
Kind regards,
AWO
Brilliant!
Great service, communication and a very competitive price. Added bonus of supporting a relatively small family business. When needed I will absolutely order again and can recommend 100%.
11 mai 2026
Avis spontané
Réponse de Appliance World Online
Hi Andy Jackson,
Thank you for your brilliant review! We’re so pleased to hear you were happy with the service, communication and pricing. Your support for our family business genuinely means a great deal to us, and we really appreciate your recommendation. Please let us know if you need anything further.
Kind regards,
AWO
It couldn't have gone better
It couldn't have gone better
He was so professional
I Couldn't be more pleased
I would recommend this company
14 mai 2026
Avis spontané
Réponse de Appliance World Online
Hello Patricia Ryan,
Thank you so much for your fantastic 5-star review! We’re delighted to hear everything went so smoothly and that you were pleased with the professional service you received. We truly appreciate your support and hope to assist you again in the future.
Kind regards,
AWO
Great company for online ordering
Dealing with AWO was always easy, response to enquiries was prompt and helpful. The delivery was excellent and the driver very helpful with the installation - getting it into our house - recommended
1 mai 2026
Avis spontané
Réponse de Appliance World Online
Hi Bryan Stadden,
Thank you for your fantastic 5-star review! We’re delighted to hear you found ordering with AWO easy and that our team were able to respond promptly to your enquiries. It’s also great to know the delivery and installation assistance met your expectations. We really appreciate your recommendation and thank you for choosing Appliance World!
Kind regards,
AWO
Nick from appliance world turned up on…
Nick from appliance world turned up on time with plenty of warning on delivery date . Nick went out of his way to do a great job. I would recommend appliance world to anybody.
13 mai 2026
Avis spontané
Réponse de Appliance World Online
Hello Lee Spencer,
Thank you for the fantastic 5-star review! We’re so pleased to hear Nick provided great service and that we kept you well informed throughout the delivery process. We’ll be sure to pass on your kind words to him. Thanks again for choosing Appliance World and for recommending us — it really means a lot!
Kind regards,
AWO
Spot on!
Easy to order in store, at a good price and I could pick preferred delivery day. Delivered nice and early on delivery day, old appliance removed easily. Spot on!
11 mai 2026
Avis spontané
Réponse de Appliance World Online
Hello Gavin,
Thank you for the fantastic review!
We’re delighted to hear everything went smoothly from ordering in store through to delivery and removal of your old appliance. It’s great to know you were happy with the price, delivery options, and service from our team.
We really appreciate your support — “Spot on!” is exactly what we like to hear 😊
Kind regards,
AWO
Great communication and delivered as…
Great communication and delivered as expected. Packaged well and driver kindly helped us with it up the steps to our property.
9 mai 2026
Avis spontané
Réponse de Appliance World Online
Hi Cathy Elms,
Thank you for your lovely feedback!
We’re really pleased to hear you were happy with the communication and delivery service provided. It’s great to know the item arrived well packaged and that our driver was able to help carry it up the steps for you.
We truly appreciate your support and thank you for choosing AWO.
Kind regards,
AWO
Avoid this company at all costs
Avoid this company at all costs! They sold us a damaged cooker for full price, sent out 2 engineers who had no clue what they were there for when we agreed to get it fixed. One of the engineers didnt even turn up on the day agreed so i lost wages waiting in all day and this whole time which was about a month we had no cooker to use as we were worried the company wouldnt fix it due to their “out of packaging clause” the first engineer that came out had a woman on loud speaker in my home who was extremely disrespectful to me trying to imply he should find fault that i damaged the cooker! The other engineer came out and done nothing then reported it as fixed. Absolute joke when we asked for a replacement the cooker was out of stock. We are now over this whole scenario so have accepted it for what it is but i will be warning everyone to avoid! Never again.
2 avril 2026
Avis spontané
Réponse de Appliance World Online
Hello amy snedden,
We are sorry to read your review, however we must clarify that our records do not match the events described.
Our records confirm we have only ever attended the property once, which was for the initial delivery. We do not have engineers operating in your area and, since the end of March, we have not had a female member of staff working within our sales team as referenced in your review. Furthermore, we do not have an 'out of packaging clause'.
In addition, we have no emails from the email address linked to your order and no phone calls logged from the contact number provided on the order.
Based on the information available to us, it appears the damage and subsequent engineer visits may have been reported directly to the manufacturer rather than to ourselves, or may relate to a different retailer/order entirely.
We always encourage customers to contact us directly if there are any issues so we can investigate and assist appropriately. I have tried to call the number on the order this morning and the call could not connect.
If you would like send us further information including call logs or emails then please send these through to sales@applianceworldonline.com.
Kind regards,
AWO
Samsung washing machine …
Received very quickly with updated arrival times through the day and working as should be 👍 would recommend
7 mai 2026
Avis spontané
Réponse de Appliance World Online
Hi Connie Phillips,
Thank you for your great review!
We’re really pleased to hear your Samsung washing machine arrived quickly and that you were happy with the delivery updates throughout the day. It’s great to know everything is working as it should.
We really appreciate the recommendation and thank you for choosing AWO 👍
Kind regards,
AWO
Haven't received my product 9 days…
Haven't received my product 9 days waiting for communication, yet I had to ring them to see when delivery is ,they said they would ring me back which they never did ,so I had to ring again they said I would recieve a message to let me know when I will receive my delivery , so im still waiting
2 mai 2026
Avis spontané
Réponse de Appliance World Online
Hello Sara Fish,
We’re sorry to hear you feel disappointed with your experience.
At the time of ordering, the lead time for this item was clearly shown on our website, and there was also a confirmation box to acknowledge that the product was not currently in stock before the order was placed.
Your delivery was already scheduled prior to this review being left, and we are pleased that the order is due to arrive today, ahead of the original estimated timeframe provided.
We do appreciate your feedback regarding communication and will take this on board as we continue to improve our service. Thank you for your patience while we arranged your delivery.
Kind regards,
AWO
unhelpful…
I explained on the phone to the salesperson that I needed some extra help because I have a visual impairment. The person I spoke to was courteous and helpful. There was then a problem with the delivery- I tried to explain the nature of the problem to customer services. With a view to waving the rebook charge- this was a distressing - unhelpful experience for me. It is my view that customer services look at both points of view equally in order to make a decision. This was not the case. I asked for some disgression due to some misunderstanding but didnt get it. left me feeling as though the person I ws talking to wasnt interested in what I was saying. Cancelled the order
8 mai 2026
Avis spontané
Réponse de Appliance World Online
Hello Wendy Plastock,
We are sorry to hear that you feel disappointed with your experience.
On the day of delivery, our team made every possible effort to complete your order successfully. We attempted to contact you three separate times to resolve the delivery issue, but unfortunately we were unable to reach you. In addition, no delivery instructions had been provided to assist our drivers with the delivery requirements.
We fully understood and acknowledged your request for additional support due to your visual impairment, and both our sales and customer service teams made every effort to assist you fairly and respectfully throughout the process.
Despite this, the delivery could not be completed due to circumstances outside of our control. We were more than willing to re-book the delivery and help find a suitable resolution, however the decision was ultimately made by yourself to cancel the order.
We do take all customer feedback seriously and always aim to be understanding and accommodating, but in this instance we are confident that our team acted appropriately and did everything possible to help.
Kind regards,
AWO
Very efficient from placing order to…
Very efficient from placing order to receiving dishwasher. Good communication too. Would definitely recommend!
6 mai 2026
Avis spontané
Réponse de Appliance World Online
Dear John,
We are so pleased to hear that you had a smooth experience from start to finish. Our team works hard to ensure our communication is clear and our deliveries are efficient, so it’s wonderful to know we hit the mark for you.
Enjoy your new dishwasher, and thank you for choosing Appliance World Online!
Regards,
AWO
Fabulous in every way
Very easy to order online. Great price. Very efficient delivery service.
4 mai 2026
Avis spontané
Réponse de Appliance World Online
Dear Sandra,
Thank you for the fantastic feedback! We are so glad to hear that everything—from browsing our site to receiving your order—was a smooth experience.
Providing great value and a quick turnaround is what we aim for, and it’s wonderful to know we hit the mark for you. We look forward to helping you again soon!
Regards,
AWO
No problems.....
Great for getting back to you. Great at refunding. Great company.
4 mai 2026
Avis spontané
Réponse de Appliance World Online
Dear Miss Jeffery,
We really appreciate the "triple great" feedback! It’s important to us that we’re just as helpful after a purchase as we are during it, so we’re glad to hear our team took good care of you.
Thank you for sharing your experience and for the wonderful support!
Regards,
AWO
very friendly delivery man
very friendly delivery man, all went well. very satisfied with product and excellent communication throughout.
4 mai 2026
Avis spontané
Réponse de Appliance World Online
Dear Audrey Macfarlane,
Thank you so much for the kind words. We are thrilled to hear that you had a great experience with our delivery team and that you're satisfied with your new product.
Keeping communication clear and helpful is a top priority for us, so it’s wonderful to know that made a difference in your experience. We look forward to serving you again soon!
Regards,
AWO
Everything delivered on time
Everything delivered on time, staff couldn’t have been more helpful when I didn’t receive an e mail, but it turned out somehow or other my emails had turned off and I have only discovered this today and the e mail was sent. Thoroughly recommend this company. J.C.
3 mai 2026
Avis spontané
Réponse de Appliance World Online
Hello Jean Costello,
Thank you so much for your wonderful 5-star review.
We’re delighted to hear everything was delivered on time and that our team could assist you when there was an issue with the email — glad it all got sorted in the end.
Your recommendation really means a lot to us. Thanks again for your support!
Kind regards,
AWO
Réponse de Appliance World Online
Hi K Pem,
We’re really pleased to hear you found the ordering process easy and that your delivery arrived quickly. That’s exactly the experience we aim to provide.
We appreciate your support and hope to see you again soon!
Kind regards,
AWO
Réponse de Appliance World Online
Dear Marks View,
Thank you so much for the 5-star review! We are thrilled to hear that you found our service excellent and experienced great value. Your recommendation means a lot to our team.
We look forward to seeing you again soon!
Regards,
AWO
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