This was miraculous! I telephoned their service section on a mid Monday morning to say my fridge freezer had broken down and by 9.30 the next morning I had a new one installed, with an extended warr... Voir plus
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Can't fault the service. The tracking information was a little sketchy and my delivery didn't arrive until quite late on, nearly 7pm, but the order process was smooth and delivery did occur on the ch... Voir plus
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This company goes above and beyond to help customers when there is a problem. There was a problem with the gas hob that we ordered and nothing was too much trouble for the guy from AWO. He responded q... Voir plus
L'entreprise a répondu
Always a bit of a lottery ordering online but our experience with Appliance World Online was excellent. Ordering was easy enough for two oldies like us and we were kept informed by email and text abou... Voir plus
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À propos de l'entreprise
- Magasin d'électroménager
- Magasin de pièces détachées pour appareils électroménagers
- Fournisseur de chaudières
- Magasin de plans de travail
- Service d'installation du gaz
- Magasin de lave-linges et sèche-linges
À propos de Appliance World Online
Écrit par l'entreprise
In business for over 50 years!
Based in Manchester, Appliance World Online Ltd supplies domestic appliances to clients locally and throughout the UK. Established in 1971 the family run company, we have many years of experience in the electrical goods market. We carry thousands of appliances in stock for a fast and efficient service into your property.
We offer a huge range of domestic appliances from the widest choice of manufacturers such as Siemens, AEG, Smeg, Whirlpool, Indesit, Hotpoint, Bosch, Neff and many more. We sell most Appliances that are available for your home, including washing machines, fridges, freezers, cookers, ovens, hobs, hoods, dishwashers and many more. All appliances come with full manufacturers warranties.
Our aim is to give our customers value for money and quality appliances with a fast and friendly service.
Price Promise Guarantee
We will not be beaten on price!
If you find a price cheaper in stock elsewhere we guarantee to beat the price.
T&C apply.
Coordonnées de contact
543-547 Bolton Rd, M27 8QT, Manchester, Royaume-Uni
- 01617943030
- sales@applianceworldonline.com
- applianceworldonline.com
4,7
Excellent
8 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Excellent service!
This company goes above and beyond to help customers when there is a problem. There was a problem with the gas hob that we ordered and nothing was too much trouble for the guy from AWO. He responded quickly to our many emails and he contacted the manufacturer several times for us. When it turned out that nothing could be done because the hob had been discontinued, he made very helpful suggestions and offered of course to exchange the hob if these did not work out. I would give this company 10 stars if I could. Thank you AOW!
14 avril 2026
Avis spontané
Réponse de Appliance World Online
Dear Lesley,
Thank you so much for the glowing review! It’s wonderful to hear that we could help turn a tricky situation with your gas hob into a positive experience.
We pride ourselves on staying with our customers until a solution is found, and I’ll be sure to pass your kind words along to the team member who assisted you—he will be thrilled to know his efforts made such a difference. While it’s always a shame when a product is discontinued, we’re glad the alternative suggestions were helpful.
We appreciate your support and the "10 stars"! If you ever need anything else, we’re just an email away.
Regards,
AWO
Fantastic service and product.
Yesterday, my fridge freezer finally stopped working and so I had to find another asap. Checked Which? for a recommendation and found it cheaper at this store, Appliance World online, but because I needed it urgently I rang them. Spoke to a very knowledgeable (and patient) man who discussed it with me, recommended a better option then arranged for next day delivery. It arrived this morning, less than 24 hours after I ordered and paid for it.
Fantastic service from this business and particularly the lovely man I spoke to. I will definitely look at this company when I need anything else, and would recommend anyone reading this, to do the same. Don’t think I have ever had such positive experience as this when buying something, especially when the whole process had to be rushed, as the frozen food in my broken fridge freezer was thawing. Great service and fantastic product, thank you so much
28 avril 2026
Avis spontané
Réponse de Appliance World Online
Dear Kathryn,
We are so glad we could help you out in such a pinch. Dealing with a broken fridge freezer is stressful enough, let alone when you have a clock ticking on your frozen food!
It’s great to hear that our team was able to guide you toward the right model and get it to your door in less than 24 hours. We pride ourselves on having a knowledgeable team that genuinely cares about getting the right fit for our customers, so we will be sure to pass your kind words along to the gentleman you spoke with—he’ll be delighted to know he made such a difference.
Thank you for choosing Appliance World and for recommending us to others. We look forward to helping you again whenever you're ready for your next upgrade!
Regards,
AWO
Réponse de Appliance World Online
Dear Colin Dawson,
We really appreciate you taking the time to share your experience. It’s wonderful to know that you enjoyed our service and that you're happy to use us again in the future.
Our team works hard to ensure every customer has a positive experience, so your feedback means a lot to us. We look forward to seeing you again soon!
Regards,
AWO
Can't fault the service
Can't fault the service. The tracking information was a little sketchy and my delivery didn't arrive until quite late on, nearly 7pm, but the order process was smooth and delivery did occur on the chosen date. The delivery driver was the nicest guy as well, couldn't have been more polite and courteous. Would gladly deal with them again.
20 avril 2026
Avis spontané
Réponse de Appliance World Online
Dear Ben Francis,
Thank you for sharing your experience! It’s great to hear that the ordering process was easy and that your delivery arrived on the scheduled day.
We’re especially pleased to hear your kind words about our driver; we’ll be sure to pass that praise along to him. We appreciate your patience regarding the tracking updates and the later arrival time—we're always looking for ways to sharpen our logistics to make the process even better.
We look forward to welcoming you back again soon!
Regards,
AWO
washing machine Will use Appliance…
Washing machine. Will use Appliance World again rang for information quick to answer phone and professional, easy to order online clear communication concerning delivery throughout and was quick, the del/driver very polite
27 avril 2026
Avis spontané
Réponse de Appliance World Online
Dear Diane,
Thank you for the 5-star review! We’re so glad to hear you had a great experience from the initial phone call to the final delivery. Our team prides itself on clear communication and professional service, so it’s wonderful to know we hit the mark for you. We look forward to helping you again in the future.
Regards,
AWO
Tremendous efficiency throughout…
Tremendous efficiency throughout purchasing delivery and fitting would recommend to anybody😁
David
25 avril 2026
Avis spontané
Réponse de Appliance World Online
Dear David,
We truly appreciate the 5-star feedback. It’s great to hear that the entire process—from purchase to fitting—was seamless and efficient for you. Our goal is always to make getting new appliances as stress-free as possible.
We'll be sure to share your kind words with the delivery and installation teams. Enjoy your new appliance!
Regards,
AWO
Great experience overall Great communications update with…
Great communications update with Appliance World in terms of confirmation of purchase, delivery schedule and timeslot update on the delivery day. Delivery driver was also very helpful and efficient.
23 avril 2026
Avis spontané
Réponse de Appliance World Online
Dear Diane Fraser,
Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you were pleased with our communication process, from the initial purchase confirmation all the way through to your delivery day updates.
We take great pride in our delivery team, and we will be sure to pass your kind words along to your driver for being so helpful and efficient.
We look forward to serving you again at Appliance World
Regards,
AWO
Repeated address errors and £40 fee – very concerning experience
I had a very frustrating experience with this company.
I placed an order for a washing machine and carefully entered my correct delivery address at checkout. In the confirmation email, however, the address appeared incorrectly (wrong city/postcode), along with a warning that incorrect addresses would incur a £40 fee.
When I contacted customer service, I was told it was too late to amend and had to pay the fee. I did so, this time using PayPal to ensure my address was automatically correct and verified. Despite this, the confirmation again showed an incorrect city.
At this point, it’s difficult to understand how this can be attributed solely to customer error, especially as the issue occurred across different payment methods.
Customer service maintained that the fault was mine and declined to refund the fee.
I have since noticed similar experiences reported by other customers, which raises further concerns.
I would advise others to double-check their confirmation emails very carefully, as any discrepancy may result in additional charges.
Or avoid buying from them altogether!
23 avril 2026
Avis spontané
Réponse de Appliance World Online
Hello Domenico S
We’re sorry to read your review, but we do need to clarify the facts.
As confirmed during our recorded call with you, the postcode on the order confirmation was not checked after the order was placed. The details we receive are exactly those submitted at checkout—our system does not alter or amend customer address information in any way.
In cases where Apple Pay or PayPal are used, the address is pulled directly from the payment method’s saved details. If incorrect information is stored there, it will be passed through to the order unless manually reviewed and amended before confirming the purchase. This can also be the case when using Shopify websites to make purchases.
We appreciate this situation has been frustrating; however, the failed delivery fee was applied in line with our policy, as the delivery could not be completed due to the incorrect address provided and at no fault of our own.
We always advise customers to carefully check their order confirmation details to ensure everything is correct prior to dispatch, and our team is available to assist before this stage if any amendments are needed.
Kind regards,
AWO
Appalling service.
I ordered a washing machine and selected a delivery date. Waited all day at home for delivery and had several email and text notifications with delivery slot and time. Nothing arrived.
Called the shop the next day and they told me it was not in stock and was never going to be delivered. Absolutely appalling service.
21 avril 2026
Avis spontané
Réponse de Appliance World Online
Hello Anna,
I’m really sorry to hear about your experience—this certainly isn’t the level of service we aim to provide.
I completely understand how frustrating it must have been to wait in all day with confirmed delivery communications, only to then find out the item wasn’t in stock. That’s not acceptable, and I apologise for the inconvenience and confusion caused.
This is something we take seriously, and your feedback will be reviewed internally to ensure this doesn’t happen again.
Kind regards,
AWO
From initiali enquiry by phone and…
From initial enquiry by phone and online very easy to deal with. Good communication from the company from order confirmation to delivery time and date. The delivery team were on time and delivered to where I wanted. As I was replacing a 33 year AEG freezer and it had to fit in the same built in cabinet , so dimensions were critical. It fitted 😀 . I didn’t know that AEG is part of the Electrolux group, will it be as good as the last one and run for 30+ years, who knows but 🤞🤞🤞. But I’d use Appliance Online again. Thanks
3 avril 2026
Avis spontané
Réponse de Appliance World Online
Dear Simon,
Thank you so much for the fantastic review! We are thrilled to hear that the entire process, from that first enquiry to the final delivery was smooth sailing for you.
Fitting a modern appliance into a 33-year-old bespoke cabinet can definitely be a "hold your breath" moment, so we are doing a little victory dance with you that the dimensions were spot on. It’s a testament to your careful measuring!
Regarding your new AEG: you’ve definitely done your homework! AEG has been a flagship brand within the Electrolux Group for quite some time, focusing on high-end engineering and sustainability. While a lot has changed in the world of appliance technology since 1993 (mostly in the name of energy efficiency and clever features), the build quality remains top-tier.
Here’s to hoping this one gives you another three decades of reliable service! We look forward to helping you again whenever you're ready for your next upgrade.
Regards,
AWO
Not a great experience with my first Appliance World product
Appliance World were the cheapest price at the time who had a good TrustPilot score, so I choose to go with them for the first time. Unfortunately, my experience was not great from the perspective of the goods received. The appliance arrived on time and well packaged. Unfortunately the plastic and polyester wrapping were hiding two dints on the product. One quite bad one at the side and one at the front. As it was an integrated washing machine, I decided to persist with it, given the hassle that there may have been to exchange it. I managed to straighten the front dint out to allow mounting the furniture door and the dishwasher works OK. However, given I'd paid £650 and the flat spanner for installation was also missing, I think it's a poor effort. One pays good money to reduce, not increase, stress.
13 avril 2026
Avis spontané
Réponse de Appliance World Online
Hi david,
Thanks for taking the time to leave a review.
I’m sorry to hear you weren’t fully satisfied with your experience. That said, we’ve checked our records and we didn’t receive any contact from you regarding damage or missing parts. If we’re not made aware of an issue, we don’t have the opportunity to put things right.
All of our appliances are brand new and supplied in the manufacturer’s original packaging unless clearly stated otherwise, so this isn’t the standard we expect.
If damage is reported to us, we can look to resolve this—whether that’s a replacement, parts, or another suitable solution. The same applies to missing accessories like the spanner you mentioned. We would also advise that attempting to repair or modify the appliance yourself can invalidate the manufacturer’s warranty, so it’s always best to contact us first.
Although some time has now passed, if you’d still like us to look into this for you, please get in touch with your order details and we’ll see what we can do.
Kind regards,
AWO
AW perform every time
Initial visit to the store was not successful. Although I made a mistake with the manufacturers name, the assistant was not able to help with an alternative even though I described exactly what I was looking for. As I have only ever had good experiences with Appliance World in the past I was not giving up and called back (phone) and spoke to another assistant who did help and I placed my order.
9 avril 2026
Avis spontané
Réponse de Appliance World Online
Dear Iain,
Thank you for taking the time to share your experience. We are delighted to hear that you’ve had many positive experiences with Appliance World in the past, and we truly appreciate your loyalty in giving us another chance to get things right.
We sincerely apologise that your initial visit didn't meet our usual standards. While we’re glad our phone team was able to identify exactly what you needed and finalise your order, we will be using your comments as a training opportunity for our in-store team to ensure we are better equipped to help customers find alternatives, even when specific details are tricky.
We value your business and look forward to getting your new appliance to you soon!
Regards,
AWO
Réponse de Appliance World Online
Dear Mr P Kenvyn,
Thank you for the 5-star review! We're glad to hear your order arrived quickly. We look forward to serving you again soon.
Regards,
AWO
Great Service and Freezer
Easy to order via the website, prompt delivery date given and delivered on time. Good quality freezer.
17 avril 2026
Avis spontané
Réponse de Appliance World Online
Dear Mr Colin Smith,
Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you found our website easy to navigate and that your new freezer arrived exactly on schedule.
There is nothing better than a smooth delivery process, especially when the product meets your quality expectations! We hope your new freezer serves you well for a long time to come.
Regards,
AWO
Very good communication and fair price
Very good communication and fair price
16 avril 2026
Avis spontané
Réponse de Appliance World Online
Dear Carl Anthony,
Thank you so much for the 5-star review! We pride ourselves on maintaining clear communication and transparent pricing, so it’s wonderful to hear that we hit the mark for you. We appreciate your business and look forward to working with you again!
Regards,
AWO
Réponse de Appliance World Online
Dear Sue Clarke,
Thank you so much for the 5-star review! We’re thrilled to hear you had a smooth experience from start to finish. I’ll be sure to pass your kind words along to our sales team—they’ll be delighted to know they made a great impression. Enjoy your purchase!
Regards,
AWO
Quick delivery and helpful sales…
Quick delivery and helpful sales service. Nice quality product. Would definitely recommend.
1 avril 2026
Réponse de Appliance World Online
Dear Tracy,
Thank you so much for taking the time to share your experience. We are thrilled to hear that you enjoyed our quality and that our sales team was able to provide the support you needed.
Getting your order to you quickly is always a top priority for us, so it’s great to know we hit the mark! Your recommendation means the world to our team.
We look forward to serving you again soon!
Regards,
AWO
Good Service
Always a bit of a lottery ordering online but our experience with Appliance World Online was excellent. Ordering was easy enough for two oldies like us and we were kept informed by email and text about how our order was progressing. On delivery day we got regular texts on progress and the delivery driver arrived on time. He was courteous, helpful and friendly. Delivery was quick and efficient, and he installed the fridge-freezer for us, as well as taking away the old fridge, along with all of the packaging. An excellent experience and the unit is working well. Thank-you.
13 avril 2026
Avis spontané
Réponse de Appliance World Online
Dear Shepp,
Thank you so much for taking the time to leave such a thoughtful review! We know that ordering online can sometimes feel like a "lottery," so we are absolutely delighted to hear that we hit the jackpot for you.
It’s great to know that our tracking updates kept you informed and that our delivery driver provided the courteous, helpful service we strive for. We’ll be sure to pass your kind words along to him—he’ll be thrilled to know he made your delivery and installation so easy!
We’re glad your new fridge-freezer is working well and that we could take the hassle out of disposing of the old unit and packaging for you.
Enjoy your new appliance, and thank you for choosing Appliance World Online!
Regards,
AWO
Good service and helpful staff
31 mars 2026
Réponse de Appliance World Online
Dear Margaret Mellor,
Thank you for the 4-star review! We’re happy to hear you enjoyed our service and found our team helpful. If there is anything we can do to make your next experience a full 5 stars, please don’t hesitate to let us know. Thanks for choosing Appliance World!
Regards,
AWO
Appliance World is my 'go to' supplier!
I am a regular customer because the service, choice and prices are excellent. I ordered on a Sunday evening and was offered next day delivery. Every detail was taken into account for a flawless free delivery, including accurate delivery time. This started with a 2 hour window and was gradually narrowed down to a specific time on the day of delivery with accurate on-line tracking and push notifications by SMS and eMail. Old appliance removed for a very fare fee, likewise for unpacking and installation.
14 avril 2026
Avis spontané
Réponse de Appliance World Online
Dear Gordon,
Thank you for being such a loyal customer and for the incredibly detailed feedback! We’re so pleased that we could get your order from a Sunday evening request to a Monday delivery without a hitch. We know our customers have busy schedules, so we’ve worked hard on our tracking and notification system to make sure no one is left waiting around. It’s also great to hear our installation and removal services hit the mark. We truly appreciate your continued support of Appliance World!
Regards,
AWO
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