Aquaplanetsports Avis 611

Ease of ordering and prompt delivery that was free. Would have ordered river fin at the same time if I knew I would have to pay a seperate delivery charge for another item, hence 4 out of 5 stars

Easy to order. Arrived on time. Questions answered

The website was really easy to navigate. I rang to check if they delivered to my area and the lady was very helpful. My only regret, was not buying the paddle board a week later as they were offering a free electric pump! Never mind! Love the board.

I received two paddleboards from Aquaplanet, and they are a brilliant company to buy from. They are very helpful and friendly, and their delivery was really fast. I highly recommend them. I'm really happy with the paddleboards too, as they will bring some great experiences.

I ordered almost 3 weeks ago and still have not received my order. Aquaplanet sent an initially message within one hour of purchasing to confirm that my order had been dispatched. There have been no updates or correspondence since this. No delivery note from DPD apart from an initial email to say they are expecting my package. I have purchased from aquaplanet in the past and think their products and services are usually reliable (justification for 2 stars rather than 1 star) however this experience has been far from satisfactory as I continue to wait for my order to arrive.

Service is quick and efficient.
I have 2 other SUP boards from them, one is 6yrs old and is still like new (except a bump here or there)

Very pleased with the sup package. Ordering, delivery and instructions all easy. Can’t wait to get on the water to complete the experience.

After lots of prevaricating I eventually got round to finally buying a sup. I spent hours researching and deliberating and ended up buying a competitors board! It has to be said that it was between aqua planet and this other retailer, I only went with them due to price. After buying and eventually being made aware that I wasn’t getting my 48hr delivery but that of a 4 week delivery, I naturally requested and received a refund. The next thing I did was call the aqua planet customer service line as I had questions, the lady I spoke to was amazingly helpful and informative to the point that I immediately parted with my cash!

The very next day I received my board but sadly was unable to take it on holiday (at least that’s what my wife said!), and therefore had to wait a few weeks before letting it loose on the water! Well it was absolutely worth the wait, a quality board which is of amazing quality, easy to set up and put together and ultimately use. I opted for the 11’8 which I’m really pleased I did as it will easily accommodate me and the dog. The only thing I would state is that whilst the pump is a great workout I shall be investing in an electric pump (I get enough arm workout at the gym!).

All in all I am absolutely over the moon with the product down to the look, workmanship and usage of the board, and also found the customer service to be exemplary. Looking forward to long days padding now!

Utterly appalling customer service from Aquaplanet.

Do NOT waste your money on their shoddy not fit for purpose paddle boards.

Like one of the reviews above, our Pace SUP developed a small leak in the seam and it’s plainly obvious that this is a manufacturing defect. It’s only just over a year old and has had very little use and has been looked after as per their instructions.

Their customer service response was utterly patronising, stating obvious things that we would have done to make it faulty.

They even suggested making the small hole in the seam a lot bigger so we could use the glue provided to repair it ourselves.

If this SUP needs repair in just over a year having such little use, IT IS NOT FIT FOR PURPOSE!

Again do NOT buy from them!

Perfect service. Super fast next day delivery and quality item. James

Speedy delivery and have loved all the really helpful emails giving great tips that have come in since. Best online customer experience I've ever had. Feel genuinely cared for which is a rarity these days

Numerous MINOR problems with my purchase, handled terribly by Aquaplanet causing it to be a MAJOR joke.
Back and forward with emails and photos and videos to PROVE that the product received is not up to scratch. Since march (?)
VERY disappointed. After years of buying kayaks, canoes, camping equipment my first ever issue has been with Aquaplanet and still no resolution has been reached.

Gauge on the pump has never worked so my board is either under-inflated which I don’t know until on the water - or blown up to the point it feels like it might explode.
Video sent to customer service of this as per their request. Then another video requested as apparently it wasn’t long enough and I have to use the pump for 15 minutes before the gauge will move (ha- ha)
The Fin is a nightmare to get in then does not come out once forced on without using a tool. My husband is a 90kg athlete and he cannot get this in or out without an absolute palaver - I’m a 64kg woman it’s impossible for me. Meaning when I go out I either leave the fin off or have to inconveniently carry it back to the car as won’t fold to fit in the bag when it’s on.
Paddle has the same problem. completely locked shut after one use (was advised to heat one part to try and loosen as possibly wet sand jamming it. not exactly convenient in the middle of a camp or loch) Sent pictures and videos of us attempting to take them apart. Pictures to prove we haven’t abused or bent it in one use.
Videos of it along side our old abused and well used decathlon paddle which has had YEARS of sand, grass, salt, fresh water easily come apart and easily slides to adjust height.
I’ve resorted to using this one instead so I can at least still get use of the board.
One last gripe - which I wouldn’t complain about had it not been for the S Show above- why are companies still making products designed for salt water with zips that WILL rust and break.
I would never, ever recommend Aquaplanet which is really sad because the board itself I really love and was so excited to have lots of adventures on .

In response to your reply-
Your response just absolutely cements never using you again.
Our emails, videos, AND pictures detailed exactly what the problems were.
We took a while replying at one point due to feeling like we were banging our heads against a brick wall, going back and forth over emails…who has time for it ? We are a busy family and didn’t have time to take out the board, have one person video while the other demonstrated the problems AGAIN.
Even with a break in communication it still doesn’t take till the middle of August to resolve.
I have just received a new paddle and new pump. Hopefully works better than the last.

I’ve had my Aquaplanet paddleboard for a few years and have always loved it. Recently, it unfortunately gave out unexpectedly while inflated to the correct pressure on a warm day. I got in touch with their customer service team mainly to let them know what had happened, and I was genuinely impressed by their response.

They were incredibly understanding, clearly explained what had likely caused the issue, and even offered to send a replacement board, despite it being out of warranty. I was really grateful for their support.

It is rare to find a company that stands by its products and treats its customers so well. Every time I have dealt with Aquaplanet it has been a positive experience, but this was exceptional.

Thanks to their help, we are now back on the water and looking forward to the rest of the summer. This was genuinely one of the best customer service experiences I have had.

Highly recommend.

Followed an ad from FB and was tempted by the sale. A couple of years ago I became a watersports instructor and used the work boards, finally I was thinking of buying my own, have heard good things about Aquaplanet so thought I'd see what they were like, I'm a larger gent (116kg at time of writing, trying to lose get to sub 100😅) so the 11'8 Max seemed like a good choice. Build quality is very good on first impression, we have Red (these are 8 yrs old and still going strong with repeated abuse from hire sessions and school groups)and fanatic boards at work and the Aquaplanet board is close if not better than those! I like the full width grip pad and the way the D rings are secured, the quick release fins are a great addition! The carbon fusion paddle is comfortable and looks great, added bonus it floats! The pump is good too, the dual action feature is useful for quicker inflation. We also use northern diver boards which are terrible but cheap, so having a price point between the Red and Northern diver the Aquaplanet is better value than the Red but far superior to the ND. Delivery was quick

We ordered two AquaPlanet Pace boards ready for a holiday in France. The boards arrived as described and are clearly very well made. We had a small issue with one board whilst in France and AquaPlanet’s customer service in resolving the problem was first class. Would definitely recommend if you’re dipping your first paddle boarding toe in the water.

No words!!! Simply excellent!!!

Regards Trevor

Excellent board and all the equipment. Pump is excellent along with bag and paddle. Couldn’t ask for more

Great product and very fast delivery!

Don't buy an aquaplanet board!!!
My deck pad has come away from the deck and the handle in the middle has ripped off... aquaplanet say they don't sell a replacement pad... thought this would last me a life time but clearly not... £600 down the drain!!!!

My board is absolutely amazing but the deck pad is unique to the Wilderness board with raised rails on the sides for extra grip when on the white water.

I can't find a replacement pad anywhere online and it's beyond repair!

The pad is beyond repair!!!.. I am not stupid... I used to repair surfboards and snowboards... I would like to purchase a new deck pad which is what's required!!!

Very happy with the Paddleboard, it had everything included that you would need, like pump, bad, shoulder strap, waterproof bag etc