Arada Ltd Avis 174

Service and delivery was great but finding the right size fire brick was really difficult. Ended up buying another (double postage) to fit!!

A very prompt service and well packed

Was replacing a Hamlet solution 5 throat box to my stove which was in poor condition after only 3 years.

Easy to navigate website, so spares ordered easily. Kept updated on despatch and delivery. 10/10.

Just the items I was looking for, info on the website made it easy for me to sure it was for the model of stove I had. Will be back to buy more bits

I have Been trying to get the fire sorted since September. The fire cost almost £2k, 18 months ago and already it is the 2nd major part to go on it. Being told it was not covered under the lifetime guarantee was devastating. Almost £600 for the new part is criminal. When you rely on heat to aid your mobility when you are disabled is crucial. Arada would not deal with us and told us go back to where we purchased it. We have been emailing the supplier, they have then had to email Arada each time with each question or quote, 12 emails in all over a 4 month period. Still not sorted so my gas fitter found the part on their website and purchased it on our behalf. Would never buy this make again or from this supplier and we are praying we get more than 18 months use out of these substandard parts.

The quality of the products and the speedy delivery time.
Great value for money and really easy site to navigate.

This excellent company provided a throatplate for my 15 year old Hamlet wood burning stove. I ordered two spare parts which were well packed and delivered swiftly by a reputable courier.

Great Service, parts ordered and delivered safely, promptly and on time as promised.

Easy to order and delivery was as agreed

Great product and great service

Very prompt response to enquiry, for product specifications, order placed same afternoon, delivery received in 28 hours, excellent.

Despite being told the rope door kit was the correct part for my wood burner and being very careful to follow installation instructions, it does not seal the door and the glass is sooting up

Great product

Professional, efficient

Customer service was good - pricing however was quite steep for a single piece of glass!

Incredibly good customer service, and product arrived quickly and well packaged. After sales was brilliant with advice on fitting a new liner brick. They really went over and above to help me. Customer service the way it should be, and now i wont go anywhere else.