Excellent experience start to finish. Purchased a Stannah straight stairlift. Straight forward pricing. No hidden costs for "extras." Very pleasant and personable salesperson - thanks, Gary. Inst... Voir plus
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We had a fantastic experience with Arrow Lift, and their chair lift has truly been a game changer in our home. While we don’t currently need to use it for riding, it has already proven to be incred... Voir plus
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From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... Voir plus
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On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small nega... Voir plus
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À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
- Service de maintenance d'ascenseurs
À propos de Arrow Lift
Écrit par l'entreprise
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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4,7
Excellent
471 avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Professional workmanship
Professional, friendly, informative staff. The stair lift looks nice and doesn’t feel invasive. The workmanship is high quality that will last for years.
8 avril 2026
Réponse de Arrow Lift
Thank you, Janet, for your kind feedback. We’re glad to hear our team was professional, friendly, and helpful throughout the process.
It’s also wonderful to know that the stair lift fits nicely into your home and provides the functionality you need without feeling intrusive. Hearing that you’re pleased with the quality and craftsmanship means a great deal to us, especially knowing you feel confident it will serve you well for years to come.
Thank you again for taking the time to share your experience!
Warmly,
The Arrow Lift Team
Feedback on contractual maintenance received
The product is outstanding and the individual people are great. This review is of the contracted maintenance process. We signed a support contract to get a checkup twice a year and were told the support team would work with us on a suitable set of dates. Nobody every contacted us. I finally called them. We did get a review done (team was excellent, communication with the team AFTER the call was scheduled was great. There could have been more up front support.
1 avril 2026
Réponse de Arrow Lift
Thank you, Rose, for taking the time to share such thoughtful feedback. We’re glad to hear the lift itself has been a great fit and that your experience with our team during the service visit—and communication once it was scheduled—was a positive one.
We also appreciate you pointing out the gap in follow-up around scheduling your maintenance visits. That’s not the kind of experience we aim to provide, and your feedback helps highlight where we can do better. Situations like this aren’t typical, and we understand how important clear, proactive communication is—especially when you’ve signed up for ongoing support.
If you’re open to it, we’d welcome the chance to connect and make sure everything is set up smoothly moving forward. Please feel free to give us a call at your convenience.
Best regards,
The Arrow Lift Team
Superb customer care experience
The sales agent came to our home and brought samples of the lift mechanism and rails. We could see how it worked and how it would be installed. She measured the stairs, showed us the products in the brochures and in a slide presentation. We went to the show room to see and ride the chairlift. Installation was quick and the technician even vacuumed the stairs when finished. We were extremely pleased with the process
24 mars 2026
Réponse de Arrow Lift
Thank you, Suzanne, for taking the time to share your experience. It’s great to hear that the in-home visit helped give you a clear understanding of how everything would work, and that being able to see and try the lift in person at the showroom made the decision more comfortable.
We’re also glad the installation went smoothly and that our technician took the extra care to leave your space tidy afterward. Hearing that the entire process felt positive from start to finish means a lot to our team.
Thank you again for your thoughtful feedback!
Warmly,
The Arrow Lift Team
Réponse de Arrow Lift
Thank you, Anthony, for sharing your experience. We’re glad to hear the lift is doing exactly what you need it to do and working smoothly.
It means a lot to know everything is working as expected. Thanks again for taking a moment to leave your feedback!
Best,
The Arrow Lift Team
Your Company came out within one day to…
Your Company came out within one day to install this stair lift for my wife who had cancer. She used it for one day, loved it. The removal was done with the best sincerity, loved the company and what it provided for my beautiful wife!
25 mars 2026
Réponse de Arrow Lift
Thank you for sharing this with us. We’re truly glad we could respond quickly and help make things a little easier during such an important time.
It means a lot to hear that your wife was able to use the lift and that it brought her some comfort, even if only briefly. We’re also grateful for your kind words about our team during the removal process—treating situations like yours with care and respect is very important to us.
Our thoughts are with you, and we appreciate you taking the time to share your experience.
Sincerely,
The Arrow Lift Team
Nice techs
Nice techs. Good service. Easy installation and great service. I highly recommend Arrow Lift!
1 avril 2026
Réponse de Arrow Lift
Thank you, Valerie, for the kind words and recommendation. It’s great to hear that our technicians made a positive impression and that the installation process felt smooth and straightforward for you.
Knowing everything came together easily and that you had a good experience with our team means a lot to us. Thanks again for taking a moment to share your feedback!
-The Arrow Lift Team
On time, competent, and pleasant to work with.
On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small negative. A cosmetic panel was not in the installation box, so it is now on order. Does not affect machine operation.
1 avril 2026
Réponse de Arrow Lift
Thank you, Dave, for taking the time to share such a detailed review. It’s great to hear that everything stayed on schedule and that both your sales representative and installer made a positive impression throughout the process. We’re also glad the installation was completed neatly and that the walkthrough helped make a more complex piece of equipment easier to understand.
We appreciate you pointing out the missing cosmetic panel as well. While we’re glad it doesn’t impact operation, we understand wanting everything to be fully complete, and it’s good to hear that a replacement is already on the way.
Thanks again for your thoughtful feedback—it really helps us continue to improve.
Warmly,
The Arrow Lift Team
Réponse de Arrow Lift
Thank you for sharing this feedback, Lois. We’re glad to hear the technician’s knowledge stood out during your visit. Feeling confident in the service you receive is important, and we appreciate you taking the time to leave a review.
Best,
The Arrow Lift Team
Mid year maintenance loop
Arrived on time. Did his work. Was friendly and competent. Cleaned up.
1 avril 2026
Réponse de Arrow Lift
Hi Buzz,
Thank you for the review! We’re glad to hear the maintenance visit went smoothly and that everything was handled in a timely and professional way. It’s great to know the technician made a positive impression and left things tidy when the work was done. We appreciate you taking the time to let us know.
-The Arrow Lift Team
Great product!
1 avril 2026
Réponse de Arrow Lift
Thank you for sharing this, Robert! We’re glad to hear the lift has been a good fit for your needs. It means a lot to know you’re happy with the product, and we appreciate you taking the time to leave a review.
Warmly,
The Arrow Lift Team
OUTSTANDING SERVICE!!!
OUTSTANDING SERVICE!!!
I cannot say enough wonderful things about Arrow Lift. From start to finish, the entire experience was truly exceptional.
Peggy, who coordinated the installation, was beyond helpful—kind, patient, and incredibly supportive every step of the way. She made what could have been a stressful process feel smooth and manageable, and I genuinely appreciated her warmth and professionalism.
Thomas, the installer, was equally outstanding. He was thorough, knowledgeable, and took the time to carefully explain how to use the lift, including all of the safety features. He made sure I felt completely comfortable and confident before he left, which meant so much.
In all my life, I have never experienced this level of customer service. Every interaction was handled with care, efficiency, and genuine kindness.
I am wholeheartedly recommending Arrow Lift to anyone in need of a stair lift. They turned what has been a very stressful time caring for my 88-year-old aunt into a moment of relief and hope. Thanks to them, the first step in this journey was a positive one—and that means everything.
1 avril 2026
Réponse de Arrow Lift
Thank you for sharing such a heartfelt review, Jude. We’re truly glad we could be part of making this time a little easier for you and your aunt. Hearing that the process felt smooth and supportive, especially during what can be a stressful situation, means a great deal to our team.
It’s wonderful to know Peggy was there for you every step of the way and that Thomas took the time to make sure you felt comfortable and confident using the lift. Those moments of care and clear guidance are so important, and we’re glad they made a difference for you.
Knowing this experience brought some relief and helped start things on a positive note is incredibly meaningful to us. Thank you again for your kind words and for trusting us to be part of this journey.
Best,
The Arrow Lift Team
Very satisfied with install and…
Very satisfied with install and training done by the installer of the chair - answered all my questions in understandable language and made us comfortable with our purchase.
1 avril 2026
Réponse de Arrow Lift
Hi Susan,
Thank you for sharing your experience! We’re pleased to hear the installation went smoothly and that the time spent going over the chair helped everything feel clear and easy to use. It’s nice to know your questions were answered in a way that made you feel comfortable with your decision. We appreciate you taking the time to share your feedback.
-The Arrow Lift Team
Nathan was knowledgeable and was able…
Nathan was knowledgeable and was able to give me a great deal on Stannah lift. The installer did a great job. Nathan is responsive and a breeze to with with
25 mars 2026
Réponse de Arrow Lift
Thank you for sharing your experience, Ram! We’re glad to hear Nathan was helpful in finding the right option for you and that the process felt easy to navigate. It’s also great to know the installation went smoothly and that everything came together as expected. We appreciate you taking the time to let us know how it went.
Warmly,
The Arrow Lift Team
Réponse de Arrow Lift
Thank you for sharing your feedback, Robert. We’re glad to hear the pricing felt fair and that your experience with the sales process was a positive one. It’s great to know you felt well taken care of along the way. We appreciate you taking the time to let us know.
Best,
The Arrow Lift Team
He was professional knew what he was…
He was professional knew what he was doing. Very pleasant gentleman.
25 mars 2026
Réponse de Arrow Lift
Hi Richard,
Thank you for sharing! We’re glad to hear the technician made a positive impression and handled the work with confidence and care. It’s great to know the visit felt comfortable and well managed. We appreciate you taking the time to let us know.
-The Arrow Lift Team
Arrow Lift is a reliable trustworthy…
Arrow Lift is a reliable trustworthy company. They say what they will do and will do what they say, on time and on budget.
25 mars 2026
Réponse de Arrow Lift
Thank you for sharing this, John. It means a lot to hear that you found our team reliable and that everything was completed as promised, both in timing and cost. We work hard to set clear expectations and follow through, so your feedback is truly appreciated.
Warmly,
The Arrow Lift Team
we are very happy with every thing the installation went very well and a short time we are happy with everything we were happy how fast was from start to finish.
we were very happy from start to finish
18 mars 2026
Réponse de Arrow Lift
Thank you for sharing your experience, Willard! We’re glad to hear everything came together smoothly and that the process moved quickly from start to finish. It’s great to know the installation went well and that you’re happy with how it all turned out. We appreciate you taking the time to let us know.
Best,
The Arrow Lift Team
Efficient and Dependable service
Efficient and Dependable service. Extremely thankful for the yearly maintenance program!
18 mars 2026
Réponse de Arrow Lift
Thank you for sharing this, Hiren. We’re glad to hear the service has been efficient and dependable, and that the annual maintenance program has been helpful for you. Keeping your equipment running reliably over time is important to us, and it’s great to know that support has made a difference.
- The Arrow Lift Team
install stair climber
The product is made in USA. The installer did a good job. Everything works the way it is supposed to. I am happy
18 mars 2026
Réponse de Arrow Lift
Thank you for sharing your experience, Alan. We’re glad to hear the installation went smoothly and that everything is working as it should. Knowing you’re happy with how it all came together means a lot to our team. We appreciate you taking the time to let us know.
Warmly,
The Arrow Lift Team
Chair lift
The salesman and installer were very nice to work with. Very knowledgeable about your products and answered all questions we had. You are lucky to them with your company.
11 mars 2026
Réponse de Arrow Lift
Thank you for sharing this, Rebecca. We’re glad to hear both the sales visit and installation were positive experiences and that your questions were answered along the way. It’s great to know the team made things comfortable and informative for you. We’re grateful you took the time to share your feedback.
Best,
The Arrow Lift Team
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