Excellent experience start to finish. Purchased a Stannah straight stairlift. Straight forward pricing. No hidden costs for "extras." Very pleasant and personable salesperson - thanks, Gary. Inst... Voir plus
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We had a fantastic experience with Arrow Lift, and their chair lift has truly been a game changer in our home. While we don’t currently need to use it for riding, it has already proven to be incred... Voir plus
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From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... Voir plus
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On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small nega... Voir plus
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À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
- Service de maintenance d'ascenseurs
À propos de Arrow Lift
Écrit par l'entreprise
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Coordonnées de contact
4,7
Excellent
471 avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Friendliness and product knowledge
Friendliness and product knowledge of the Arrow Lift. Also the installer product knowledge and teaching client about the operation while in the home.
3 février 2026
Réponse de Arrow Lift
Thank you, James, for sharing your experience and for pointing out the helpful approach from both our team and your installer. It’s great to hear that the guidance you received in your home made learning how to use the lift feel clear and comfortable. We’re glad the process left you feeling well supported, and we appreciate you taking the time to share your feedback.
Best,
The Arrow Lift Team
Réponse de Arrow Lift
Thank you, Peter, for sharing this! We’re glad to hear everything was handled promptly and that our team made the experience smooth and comfortable for you. It means a lot to know you felt well taken care of.
-The Arrow Lift Team
Professional, Friendly and Knowledgeable
Mike the sales Rep and the Installation Tech were both professional, friendly and knowledgeable. I didn't have to do any extra work in preparation for the State inspection and everything went smoothly.
4 février 2026
Réponse de Arrow Lift
Thank you for taking the time to share your experience, Richard. It’s great to hear that Mike and our installation technician were helpful, professional, and easy to work with throughout the process. We’re especially glad everything was handled in a way that made the state inspection straightforward and stress-free. Knowing the project came together smoothly from start to finish means a lot to our team.
Warmly,
The Arrow Lift Team
The Unfinished job.…
The electrical hook up has yet to be connected. after a week of calling I can't get an appointment. maybe you can help. were at 1525 N Wishon Av, in Fresno, Ca. 93728. Qt 599 273 2827
28 janvier 2026
Réponse de Arrow Lift
Hi Pete,
We have you on the schedule for Monday to finish the electrical hook up. Please give us a call if you have any questions!
Best,
The Arrow Lift Team
Freedom
I have not been able to go down to our basement where my washer and dryer is, also my freezer and our tv room. With the stair lift I can and it gives me a new sense of freedom.
4 février 2026
Réponse de Arrow Lift
Thank you for sharing this, Virginia! Hearing how the stair lift has helped you comfortably reach your basement again and regain access to such an important part of your home truly means a lot to us. Knowing it’s given you more freedom in your day-to-day life is exactly why we do what we do.
-The Arrow Lift Team
Réponse de Arrow Lift
Thank you for sharing this, Bill! We’re glad to hear the lift itself has been a good fit for you and that the installation went smoothly and on schedule. It means a lot to know our team’s professionalism made the process straightforward from start to finish.
Warmly,
The Arrow Lift Team
Try one of the many other companies out…
Try one of the many other companies out there! The owner’s response to my concerns were —- if your stair lift gets you from point A to point B “Goal” - that sums up the answer I received. Fortunately, for me, one of their competitors helped me out.
28 janvier 2026
Réponse de Arrow Lift
Dear Noreen,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience left you feeling unheard or dissatisfied.
We want to be clear and transparent that we’ve been unable to identify a conversation matching what you described, and our owner was not involved in any direct communication. After seeing your review, members of our management team did try to reach out by phone to better understand your concerns and see if there was a way to help, but we weren’t able to connect.
That said, we never want anyone to feel dismissed. Our goal is always to understand each client’s situation fully and provide thoughtful guidance—not just a functional solution, but one that truly fits their needs. We regret that this wasn’t your impression, and we’re sorry we didn’t have the opportunity to talk it through with you directly.
Best regards,
The Arrow Lift Team
David was a “no pressure” sales rep…
David was a “no pressure” sales rep which was greatly appreciated! And our installation guy could not have been more polite or helpful. He even cleaned up all of the empty boxes! Fantastic experience all the way around.
28 janvier 2026
Réponse de Arrow Lift
Thank you for sharing your experience, Daisylu. It’s great to hear that David’s approach made the decision process more comfortable, and that the installation was handled with care and attention to detail. We’re glad everything went smoothly from start to finish and truly appreciate you taking the time to let us know.
Warmly,
The Arrow Lift Team
The sales and install went perfectly.
28 janvier 2026
Réponse de Arrow Lift
Thank you for taking a moment to share this, Theresa. We’re glad to hear the process—from the initial visit through installation—went smoothly for you. Knowing everything came together the way it should is exactly what we aim for, and we appreciate you choosing Arrow Lift.
We really like the chair.It really helps John a lot.
We really like the chair. It really makes John's mobility better going up and down stairs.
21 janvier 2026
Réponse de Arrow Lift
Thank you for sharing this, Teri and John. We’re glad to hear the chair has made moving between floors easier for John and has improved day-to-day mobility around your home. Hearing that a lift is making a meaningful difference like this is always encouraging for our team.
Best,
The Arrow Lift Team!
Very happy
Our installer Isaiah was great! He was fast,efficient, and very knowledgeable.
14 janvier 2026
Réponse de Arrow Lift
Thank you for taking the time to share this, Mary. We’re glad to hear Isaiah made such a positive impression and that the installation went smoothly and efficiently. Having someone who knows the equipment well and respects your time can make a big difference, and we’re happy that was your experience.
Thanks again for choosing Arrow Lift and for the kind feedback!
Ours was a pre-need installation.
Our dealings with Arrow were always clear and straightforward.
The sales rep was thorough and listened to our needs and gave honest, reliable information and advice.
Delivery of the custom rail was earlier than expected and installation was quick and very clean.
The system works very well and is minimally intrusive even on our narrow stairway (36")
Although we don't actually use our system on a daily basis yet, we plan to age into it in the coming years.
For now when our older friends visit they are very grateful to use it and it is extremely helpful for transporting heavy groceries and cases of wine!
8 janvier 2026
Réponse de Arrow Lift
Thank you for sharing such a thoughtful review, Susan. We’re glad to hear the process felt clear and straightforward from the start, and that your sales representative took the time to understand your needs and offer guidance you could feel confident in. It’s also great to know the custom rail arrived sooner than expected and that the installation was completed efficiently and with care, especially given your narrower stairway.
Hearing how the lift is already proving helpful for visiting friends—and even day-to-day tasks like carrying groceries—really highlights the flexibility these systems can provide. We appreciate you choosing Arrow Lift and are glad the lift is there for you now and in the years ahead.
Our salesperson was extremely…
Our salesperson was extremely knowledgeable and addressed every question we had; he was also very personable. The installer was highly skilled and walked us through how the lift works in a thorough and understandable way.
5 décembre 2025
Avis spontané
Réponse de Arrow Lift
Thank you for taking the time to share your experience, Marilyn. It’s great to hear that your salesperson took the time to answer all of your questions and made the process comfortable, and that the installer walked you through everything in a clear, easy-to-follow way. Knowing that the team made a positive impression means a lot to us.
Warmly,
The Arrow Lift Team
The service tech was amazing.
21 janvier 2026
Réponse de Arrow Lift
Thank you for sharing your feedback, D. We’re glad to hear our service technician made such a positive impression. That kind of support is what we always aim to provide, and it’s great to know it came through during your visit.
Best,
The Arrow Lift Team
Excellent communication
Excellent communication. Problem solving with my situation took care of the issues. Highly recommend the company from first contact for estimate and the installation process.
13 janvier 2026
Réponse de Arrow Lift
Thank you, Patricia, for taking the time to share your experience. We’re glad to hear that clear communication and thoughtful problem-solving helped address your situation and keep things moving in the right direction. Knowing the process—from the initial estimate through installation—felt well-handled means a great deal to our team. Thanks again for the recommendation and for choosing Arrow Lift!
Everything went flawless
Everything went flawless. We are very happy with the (2) lifts we had installed in our home.
14 janvier 2026
Réponse de Arrow Lift
Thank you, Skip, for sharing your experience with us. We’re glad to hear everything went smoothly and that the two lifts have been a good addition to your home. It’s rewarding to know they’re helping make daily movement easier for you. Thanks again for choosing Arrow Lift and for taking the time to leave a review.
Very happy with the lift and sales rep
Very happy with the lift and sales rep. and installer.
7 janvier 2026
Réponse de Arrow Lift
Thank you, Debbie, for sharing your feedback. We’re glad to hear you’re happy with the lift and that both the sales visit and installation went smoothly for you. It’s always encouraging to know our team made the process comfortable and straightforward.
Warmly,
The Arrow Lift Team
Réponse de Arrow Lift
Thank you, Paul, for taking the time to share. We’re glad to hear the installation went smoothly and that the lift is doing what you need it to do. Knowing it’s working well for you means a lot to our team.
Best,
The Arrow Lift Team
Completely Satisfied ol
Installer came and installed our chairlift seamless with no problems….The unit and installation is a very easy “5” rating as we are completely satisfied….Would recommend Arrow Lift and their products any time……
14 janvier 2026
Réponse de Arrow Lift
Thank you, Ronald, for taking the time to share your experience. We’re glad to hear the installation went smoothly and that everything came together just as it should. Knowing the lift is meeting your needs and that you feel confident recommending us really means a lot. We appreciate you choosing Arrow Lift and are happy we could help you!
- The Arrow Lift Team
We couldn't be more pleased with the…
We couldn't be more pleased with the entire experience!
14 janvier 2026
Réponse de Arrow Lift
Thank you, Bob, for sharing this with us. We’re really glad to hear that the whole experience left you feeling so positive. It means a lot to know our team and process came together in a way that met your expectations. Thanks again for taking the time to leave a review!
Warmly,
The Arrow Lift Team
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