Excellent experience start to finish. Purchased a Stannah straight stairlift. Straight forward pricing. No hidden costs for "extras." Very pleasant and personable salesperson - thanks, Gary. Inst... Voir plus
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We had a fantastic experience with Arrow Lift, and their chair lift has truly been a game changer in our home. While we don’t currently need to use it for riding, it has already proven to be incred... Voir plus
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From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... Voir plus
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On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small nega... Voir plus
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À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
- Service de maintenance d'ascenseurs
À propos de Arrow Lift
Écrit par l'entreprise
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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4,7
Excellent
471 avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great communication and service
11 mars 2026
Réponse de Arrow Lift
Thank you, Nan, for sharing this. We’re glad to hear the communication was clear and that the service met your expectations. That kind of smooth, straightforward experience is what we aim for, and we appreciate you taking the time to let us know.
- The Arrow Lift Team
So far love our chair lift i now feel…
So far love our chair lift i now feel safe when my wife uses the stair after her fall and ensuring stay in the hospital also for myself as I need the use of a cane it is uncomfortable on the stairs
Feel Safe Again
11 mars 2026
Réponse de Arrow Lift
Thank you for sharing this, Jerrold. We’re really glad to hear the chair lift has helped bring a greater sense of safety to your home, especially after such a difficult experience. Knowing it’s making the stairs more manageable for both you and your wife means a lot to our team. Helping families feel more comfortable and confident moving around their homes is exactly why we do this work.
Best,
The Arrow Lift Team
Installer was very nice and polite and…
Installer was very nice and polite and finished the installation quickly and efficiently. Any phone calls to the office I made, everyone was very polite and willing to help out with my "operator error" questions! Very happy with Arrow Lift.
25 février 2026
Réponse de Arrow Lift
Thank you for sharing your experience, Darlene. We’re glad to hear the installation went smoothly and that the technician made the visit comfortable and efficient. It’s also nice to know our office team was helpful when you called with questions. Making sure clients feel supported—even with the little things that come up after installation—is important to us. We appreciate you taking the time to share your feedback!
Warmly,
The Arrow Lift Team
They were reliable and met their…
They were reliable and met their commitments. I was so pleased I installed a 2nd in a new house I built in Mower County
3 mars 2026
Réponse de Arrow Lift
Thank you, Kenneth, for taking the time to share this. It’s great to hear that our team followed through on what was promised and that you felt you could rely on us throughout the process. We appreciate you letting us know about your experience!
Best,
The Arrow Lift Team
A great experience all around!
A great experience all around. Our sales rep, Nate was responsive, thorough and clear giving us guidance on what would work best for us including new and used options. Our installation technician, Gabe was fantastic. We discussed specifications for our stairway and our personal preferences throughout the process. He made adjustments accordingly and we absolutely love the stair lift we purchased! Highly recommend Arrow Lift of Iowa if you're looking for a company that provides a quality product with top notch service.
4 mars 2026
Avis spontané
Réponse de Arrow Lift
Thank you for sharing such thoughtful feedback, Roxanne. We’re glad to hear your sales rep was able to walk you through the options and help you find a solution that fit your home and preferences. It’s also great to know Gabe took the time during the installation to discuss the details with you and make adjustments so everything worked just right for your stairway. Hearing that you’re enjoying the lift and that the experience felt supportive from start to finish truly means a lot to our team.
Thank you for recommending us!
- The Arrow Lift Team
Installers were friendly and explained…
Installers were friendly and explained the whole process. They even stayed to see that was in proper working and we knew how to use the lift.
25 février 2026
Réponse de Arrow Lift
Thank you for sharing this, Stephen! We’re glad to hear the installers took the time to explain everything and made sure the lift was running properly before they left. Knowing you felt comfortable using it and well taken care of during the visit means a lot to our team.
-The Arrow Lift Team
Réponse de Arrow Lift
Thank you, Lorraine! We’re glad to hear the visit for your chair’s check-up went smoothly and that our technician arrived as scheduled and handled everything professionally. Keeping your lift in good working order is important, and we’re happy to know you felt confident in the service you received.
Warmly,
The Arrow Lift Team
Get one!
Every step was easy and everyone I spoke with was super helpful throughout the whole experience.
4 mars 2026
Réponse de Arrow Lift
Thank you for sharing this, Tatiana! We’re so glad to hear the entire process felt simple and that each person you connected with was helpful along the way. That kind of smooth, start-to-finish experience is exactly what we hope for. We appreciate you taking the time to let us know how it went and are grateful you chose us.
Best,
The Arrow Lift Team
All was great but I would like a receipt for my payment. Thanks
All was good explanation was great
18 février 2026
Réponse de Arrow Lift
Thank you for your note, Christine! We’re glad to hear everything went smoothly and that the explanation you received was clear and helpful.
We’re sorry for any trouble getting your receipt—that’s certainly something we want you to have. Our team is working on getting that sorted out for you. Please feel free to give our office a call if there's anything else you need. We’re always happy to help however we can!
-The Arrow Lift Team
very good experience
The young man that installed the lift for us was fantastic. He was very thorough and he taught us how to use it and he was good cause we totally understood it :) I think he should get a raise for his kindness and the respect he showed. Thank you, Julie Doup
19 février 2026
Réponse de Arrow Lift
Thank you for sharing this, Julie! We’re so glad to hear our installer took the time to walk you through everything clearly and made the experience comfortable and easy to follow. It’s wonderful to know his patience and kindness left such a positive impression—that kind of care means a lot to us. We’re grateful you chose our lift to be part of your home.
Warmly,
The Arrow Lift Team
Réponse de Arrow Lift
Hi Jon,
Thank you for your review! We're glad to know you experienced prompt installation, fair pricing, and an overall positive interaction with our sales team. We’re glad the process felt straightforward and that everything came together the way you hoped. It means a lot to hear that your experience reflected the care our team tries to bring to each project. If anything ever comes up down the road, we’re always happy to help.
Best,
The Arrow Lift Team
Réponse de Arrow Lift
Thank you for sharing this, Carol! We’re glad to hear everything happened right on schedule and that the visit was handled promptly. It’s great to know the appointment went smoothly and that our team made the process easy for you. We appreciate you taking a moment to let us know how it went.
-The Arrow Lift Team
On time and professional service
On time, and I received expert, friendly service. Arrow lift are leaders in residential elevators, and have an excellent product with superior service.
25 février 2026
Réponse de Arrow Lift
Thank you for your kind words, Dr. Carter. We’re so glad to hear that your appointment was prompt and that you felt well taken care of by our team. It’s always encouraging to know our service and equipment made a strong impression, and feedback like yours means a great deal to us. We appreciate you taking the time to share your experience and for trusting us with your home accessibility needs.
Warmly,
The Arrow Lift Team
I was stuck on an Arrow Lift for 45…
I was stuck on an Arrow Lift for 45 minutes, their customer service line didn't care, and the emergency line hung up on me.
I visited a business in Prior Lake that had recently had an Arrow Lift installed. I get into the lift and it goes up about an inch and stops. Because the door locked behind me, I was stuck.
The business calls Arrow Lifts service line and tells them that someone is stuck on their lift. They get told that someone will call them back before the end of the business day. Excuse me? Someone is trapped on your lift.
I use the emergency button on the lift and am connected to someone. As the prerecorded message is being played to the operator, they hang up. Seriously! I have to listen to a dial tone for over 10 minutes because it is an intercom with no way to hang up.
Finally, after 45 minutes, I was able to locate a switch on the locked door that I could not reach. I had to have someone drop a screwdriver from the floor above to be able to access it. I finally was able to and low and behold, it actually unlocked the door.
Stay away from this company, for your safety and for the safety of anyone else that may use a lift from them!
23 février 2026
Avis spontané
Réponse de Arrow Lift
Dear Danny,
We are sorry to hear about your experience with the accessibility lift that we service at your dentist’s office. Being stuck in any lift is understandably frustrating. Our records show that we spoke with someone at the location, navigated them through the process of exiting the lift and following the call we dispatched a technician, who corrected the issue, so the lift is now functioning. We are also following up with the 3rd party answering service that is reached from the emergency button to see how we can prevent issues with the call being dropped in the future.
Like all mechanical systems, lifts require ongoing adjustments. We take all calls seriously, and we look to learn from them and find ways to improve how we can serve clients going forward.
Best regards,
The Arrow Lift Team
First and foremost the staff at Arrow…
First and foremost the staff at Arrow Lift is unfailing responsive, professional and kind. My experience was mixed and at times quit frustrating. Our initial order was in October 2025, installation was in February 2026 . The process was complicated by personnel changes but most of all an overly long product delivery time. Personnel changes necessitated re doing the order from measurement to placing and receipt of the order: turning a six to eight week process into an almost 12 week.
18 février 2026
Réponse de Arrow Lift
Thank you for taking the time to share such detailed feedback, Diane. We truly appreciate your kind words about our team’s responsiveness and professionalism, and we’re glad that stood out even though parts of your experience were frustrating.
We’re sorry the process took longer than expected and required extra steps along the way. Situations like that are uncommon, but we understand how delays can be discouraging. We’re grateful you allowed our team the opportunity to stay in touch throughout and work toward making things right, and we’re glad they were able to support you through the adjustments.
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We value the chance to serve you and appreciate you choosing us.
Best regards,
The Arrow Lift Team
My Arrow Lift was put in on day…
My Arrow Lift was put in on day scheduled. Something happened and it stopped working when totally down. The repair men came and fixed it immediately, and it's been working just fine since then.
11 février 2026
Réponse de Arrow Lift
Hi Virginia,
Thank you for sharing your experience. We’re glad the installation took place as scheduled and that when an issue came up, our team was able to come out promptly and get things back up and running. It’s great to hear the lift has been working reliably for you since then. We appreciate you taking the time to let us know how it’s going.
Best,
The Arrow Lift Team
Great service
Great service, answered questions and completed work in an efficient manner.
18 février 2026
Réponse de Arrow Lift
Thank you for taking the time to share this, Rick and Christy. We’re glad to hear your questions were answered and that the work was completed efficiently. Knowing the visit was helpful and straightforward means a lot to our team.
-The Arrow Lift Team
Elevator safety/operational review
Tech was on time.
Patiently took me through everything as building with elevator was just purchased.
Very thorough - feel good about having Arrow Lift provide service for us.
He provided GREAT customer Service
11 février 2026
Réponse de Arrow Lift
Thank you for sharing this, Chuck. We’re glad to hear the technician arrived on time and took the time to walk you through everything. Knowing you felt well informed and comfortable after the visit really means a lot to us. We appreciate you choosing us to provide service and are glad the experience left you feeling confident moving forward.
Warmly,
The Arrow Lift Team
Réponse de Arrow Lift
Thank you, Ronald, for sharing this feedback. It means a lot to hear that everything went according to plan and that our team followed through on what was discussed. We work hard to set clear expectations and stick to them, so your note really encourages us. We’re grateful you chose us and wish you all the best with your lift.
Best,
The Arrow Lift Team
Réponse de Arrow Lift
Thank you for sharing this, MM! We’re so glad to hear your experience went so smoothly and that our team made a positive impression. It means a lot to know you felt well taken care of throughout the process. We’re grateful you chose us.
-The Arrow Lift Team
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