Excellent experience start to finish. Purchased a Stannah straight stairlift. Straight forward pricing. No hidden costs for "extras." Very pleasant and personable salesperson - thanks, Gary. Inst... Voir plus
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We had a fantastic experience with Arrow Lift, and their chair lift has truly been a game changer in our home. While we don’t currently need to use it for riding, it has already proven to be incred... Voir plus
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From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... Voir plus
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On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small nega... Voir plus
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À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
- Service de maintenance d'ascenseurs
À propos de Arrow Lift
Écrit par l'entreprise
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
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Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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4,7
Excellent
471 avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I am extremely disappointed with my…
I am extremely disappointed with my experience with Arrow Lift. A mistake made by their technician left my residential elevator in worse condition than when they arrived. One of the elevator doors has been locked shut, which is completely unacceptable—especially for equipment meant to provide accessibility.
What makes this even more frustrating is that it is taking three days for Arrow Lift to return and fix a problem caused by their own error. As of now, the door remains locked, creating an ongoing accessibility issue.
Customer service has been virtually nonexistent. Everyone I have spoken with has been condescending, dismissive, and uninterested in taking responsibility or correcting the mistake. The manager, Kelsey, in particular, was rude and condescending and has no business speaking to customers in the manner that she did—especially when Arrow Lift is clearly at fault.
If you are in need of a wheelchair lift, residential elevator, or any accessibility equipment, I strongly urge you to choose a different company. Reliability, accountability, and basic customer respect are severely lacking here.
7 janvier 2026
Avis spontané
Réponse de Arrow Lift
Thank you for taking the time to share your experience, Lawrence. We’re sorry to hear how frustrating this situation has felt, especially when accessibility equipment isn’t operating as expected.
We understand how concerning it can be when a lift is temporarily unavailable. In this case, the door locking is a built-in safety feature designed to prevent use when the system isn’t functioning properly. While we know that can be inconvenient, it’s meant to protect everyone who relies on the equipment. Our team worked to schedule a follow-up visit as quickly as possible within standard service hours, and we regret that the timing added to your frustration.
It’s also disappointing to hear your concerns about communication. That’s not the experience we aim to provide, and your feedback has been shared with our management team so it can be reviewed.
Situations like this are uncommon, but we do take them seriously. If you’d like to discuss the matter further, we encourage you to contact our office directly so we can review the details together.
—The Arrow Lift Team
On time at installation
On time at installation. Amendable to my location suggestion. Gabe was very pleasant and polite . Went about his work in what appeared to be a very satisfying manner and enjoyable to him.0
26 décembre 2025
Réponse de Arrow Lift
Thank you for sharing, Terry. We’re glad the installation went smoothly and that our team was able to work with your location preferences. It’s nice to hear that Gabe arrived on time, was pleasant to work with, and took pride in his work. We appreciate you taking a moment to let us know how it went.
-The Arrow Lift Team
They were very efficient and friendly
They were very efficient and friendly. Nice chair-loving it!!
8 janvier 2026
Réponse de Arrow Lift
Thank you for sharing your experience, Dave and Mary. We’re glad to hear our team was efficient and easy to work with, and it’s great to know the chair has been a welcome addition to your home. Hearing that it’s already being enjoyed means a lot to us.
Warmly,
The Arrow Lift Team
I 12/24/25
I
I havr filled out the surrey 3 t imes timeshave given you all stars. Mitch the Sales Gentilman and Alfonso the Installer of your Chair were Great. KIND? KNOELEDGEABLE, Professional. ALL IN ALL WONDFEFIL
THANK you for your Service.
1 janvier 2026
Réponse de Arrow Lift
Thank you for taking the time to share your feedback, Thelma! We’re really glad to hear that Mitch and Alfonso made such a positive impression and that you felt well taken care of throughout the process. Hearing that their kindness, professionalism, and guidance stood out means a great deal to us. We’re grateful you chose Arrow Lift and appreciate you sharing your experience.
Best,
The Arrow Lift Team
Arrow Lift was the only company that…
Arrow Lift was the only company that allowed me to test out the stair lifts at their California location (Union City) and that made a huge difference in my decision to buy from them.
The installation process was easy and did not take too much time to install the three straight stair lifts that I purchased for my home. The installer was friendly and knowledgeable and answered all of my questions and concerns. Now, I am able to use all 3 floors of my home more easily than before thanks to the Arrow Lift stair lifts.
24 décembre 2025
Réponse de Arrow Lift
Thank you for taking the time to share your experience, Deborah. We’re glad the opportunity to try the stair lifts in our Union City showroom helped you feel confident in your decision—that’s exactly why we have locations where clients can see and use the equipment firsthand. It’s also great to hear the installation went smoothly and that our installer took the time to walk through your questions. Knowing the lifts are helping you comfortably access all three levels of your home is truly meaningful to us. We appreciate you choosing Arrow Lift and sharing your feedback.
Everyone was very helpful and…
Everyone was very helpful and accommodating. The guys who did the install were efficient and thorough. Everything was exactly what we needed.
18 décembre 2025
Réponse de Arrow Lift
Thank you for taking the time to share this, Wahida. It’s great to hear that our team was helpful and accommodating throughout the process, and that the installation crew worked efficiently while paying close attention to the details. Knowing everything turned out to be just what you needed means a lot to us! Feel free to reach out if there's anything we can help with in the future.
Warmly,
The Arrow Lift Team
The salesman and installer knew their product
The salesman not only knew his stuff. He believed in the product. What sold us on this stairlift was the way the rail system sat on the steps. We use it everyday. No problems at this time.
24 décembre 2025
Réponse de Arrow Lift
Thank you, Gordy, for sharing your experience with us. It’s encouraging to hear that the way the rail system fit your stairs helped you feel confident in your decision and that it’s become a reliable part of your daily routine! We’re glad our representative was able to clearly explain the options and that the lift has been serving you well so far.
Wishing you continued comfort and ease as you use it each day!
- The Arrow Lift Team
No pleased with install
Sent an installer that did not know how to install. took 2 days and still had it wrong. then sent another installer, he fixed immediate problem and had it working but told us that they had wrong size rails and had to be reinstalled. Another installer, he was great, installed new longer rails and has it working great, and only took 4 hours. So it took 4 work days to phically install and 8 days time to install.
24 décembre 2025
Réponse de Arrow Lift
Thank you for taking the time to share this detailed feedback, Henry. We’re glad to hear that once the correct rails were installed, the lift has been working well and the final installer was able to complete the work efficiently.
That said, we’re truly sorry for how drawn out and frustrating the installation process was for you. Taking multiple visits and more time than expected is not the experience we aim to provide, and we understand how disruptive that can be. While situations like this are uncommon, we recognize that the early missteps created unnecessary inconvenience.
Your comments are important, and they help us continue improving how we train and support our team. If you’d like to talk through anything further or have questions going forward, we’d welcome a call to our office so we can listen and assist however we can.
Best regards,
The Arrow Lift Team
Great experience beginning to finish
Great experience beginning to finish! The stairlifts were for my parents home and the whole Arrow team couldn't have been better!
24 décembre 2025
Réponse de Arrow Lift
Thank you for sharing this, Jason. It means a lot to hear that things went smoothly from start to finish and that our team made the process easy for your parents. Helping families find solutions that support comfort and safety at home is important to us, and we’re glad we could be part of that for your parents. Please don’t hesitate to reach out if there’s ever anything we can help with down the road!
-The Arrow Lift Team
The company was quick to respond to my…
The company was quick to respond to my inquiry about there products. Everything with the company, from the sales rep to the installer was a pleasant experience. I would recommend Arrow Lift.
18 décembre 2025
Réponse de Arrow Lift
Thank you for taking the time to share your experience, Gary. We’re glad to hear that your initial inquiry was handled promptly and that things went smoothly from the sales visit through installation. Knowing the process felt pleasant and straightforward is encouraging, and we appreciate you recommending Arrow Lift to others!
Warmly,
The Arrow Lift Team
Extremely pleased and satisfied!
David St. John was very knowledgeable, answered all my questions, and scheduled my install to meet my timeframe before my surgery. Walter, the installer was an excellent representative of your company. He was extremely polite, cleaning everything after the install, and explaining how to use the chair and the maintenance program. I am extremely pleased with the my stair lift and my experience with your company. Thank you!
11 décembre 2025
Réponse de Arrow Lift
Hi Deborah,
Thank you for taking the time to share your experience! We’re glad to hear that David was able to walk through your options clearly and help coordinate the installation around such an important timeline for you. It’s also great to know that Walter took such care during the install, from keeping your home tidy to making sure you felt comfortable with how everything works going forward. Hearing that the lift is giving you confidence and peace of mind means a great deal to our team! We’re grateful you chose Arrow Lift and wish you all the best with your upcoming surgery.
Best,
The Arrow Lift Team
Everything working great
11 décembre 2025
Réponse de Arrow Lift
Thank you, Virginia, for taking a moment to share this. It’s great to hear that everything is running smoothly and doing what you need it to do. We’re glad it’s been a positive experience for you, and we’re always here if you need anything down the road.
Warmly,
The Arrow Lift Team
Very efficient and knowledgeable…
Very efficient and knowledgeable service. The work took significantly less time than originally estimated—they assessed the project one day and completed the installation the next. We sincerely appreciated the expedited timeline, and my mother now uses it daily without any issues.
7 octobre 2025
Avis spontané
Réponse de Arrow Lift
Thank you for taking the time to share this, Fred! We’re really glad to hear how smoothly everything came together, especially that the timeline ended up being quicker than expected. Knowing your mother is now using the lift daily and doing so comfortably is exactly the kind of outcome we hope for. It means a lot that you trusted our team to help make her home easier to navigate!
- The Arrow Lift Team
Disappointing customer support
Installer was great. However encountered a minor issue after several uses. Requested a service and technician came. He was Not very helpful and a little abrupt. I’m I’m my 80s and need a little patience with the explanation given. I wasn’t satisfied and don’t feel comfortable using the list now. I’ve asked my designer who recommended this company to please help me and now the company doesn’t want to send another technician back without charging for service. The lift is 1 month old.
19 novembre 2025
Réponse de Arrow Lift
Thank you for taking the time to share your experience. We’re sorry to hear that the recent service visit left you feeling uneasy about using your lift. That’s never how we want anyone to feel, especially when the lift was installed so recently.
We know the situation with the seat was frustrating. Our team made an adjustment to your lift so it would operate comfortably and reliably for you. We understand how the explanation our technician provided may not have been as clear or patient as you needed, and we apologize that it came across that way.
Our team has been trying to reach you so we can talk things through and make sure the lift feels safe and comfortable for you to use. Your designer is aware of what’s going on as well, and we will be reaching out again to connect. We truly want to help.
Best regards,
The Arrow Lift Team
Very nice mAn
26 novembre 2025
Réponse de Arrow Lift
Thank you, Larry. We’re glad to hear your stair lift installation went well. If you ever need anything down the road, we’re here to help.
Warmly,
The Arrow Lift Team
A very satisfied customer.
From start to finish the whole experience was great. Mr. St. John's came to my home to see what my needs were and gave me all information to make a decision. Once I said yes, measurements were taken and order placed. My lift was installed 6 weeks later. The installation was flawless. The installers were respectful, of me and my home. Everything was cleaned up and left spotless. They showed me how to use my lift and left instructions if I had questions.
All in all I am so very satisfied with Arrow Lift and would definitely recommend them to anyone who is interested in a stair lift. Thank you to all of you.
19 novembre 2025
Réponse de Arrow Lift
Thank you, Donna, for taking the time to share such a thoughtful review. It means a lot to hear that the process felt smooth for you from the first visit through installation.
We're glad our Sales Rep was able to walk you through everything in a clear way and help you feel comfortable with your decision. Hearing that the installation went well and that the team treated your home with care is really encouraging — that kind of experience is exactly what we hope for every client.
It’s also wonderful to know the lift is fitting your needs and that the guidance the installers provided has helped you feel confident using it. Your kind words and recommendation truly mean a great deal. If anything comes up down the road, we’re always here to help.
Best,
The Arrow Lift Team
Friendly and informative installer who…
Friendly and informative installer who praised your company. Explained the operation of the lift professionally and clearly.
12 novembre 2025
Réponse de Arrow Lift
Hi Chloe,
Thank you for taking the time to share your experience! It means a lot to us to know that our installer left a positive impression on you. Please don't hesitate to give us a call if you ever need anything in the future. We're only a call away!
Warmly,
The Arrow Lift Team
We recently had a stair lift installed…
We recently had a stair lift installed and were very pleased with the entire experience. Tyler Oldham was friendly, professional, and extremely knowledgeable during the sales process, and Robert did an excellent job with the installation. Both made the process smooth and stress-free. My mom has been using the stair lift daily and is very happy with it. Highly recommend their service.
12 novembre 2025
Avis spontané
Réponse de Arrow Lift
Hi Ellie,
Thanks so much for your thoughtful comment! We're so happy to hear that the sales and installation went well and that your mom is happy with her new stair lift. If you ever have any questions, feel free to get in touch. We're always here to help!
Best,
The Arrow Lift Team
Arrow has been great from the start…
Arrow has been great from the start explain options without pressure. The installer of the stair lift was professional did a great job installing and explaining how to use the lift and also totally cleaned up afterwards. I was very impressed with the whole experience so far and the lift is working perfectly
6 novembre 2025
Réponse de Arrow Lift
Thank you for your kind words, Mark! We’re glad to hear that everything went smoothly from start to finish and that our team made the process comfortable and easy to understand. It’s great knowing the lift is working just as it should and already making a difference for you.
-The Arrow Lift Team
Thank you Arrow lift.
First off i want to thank the staff at Arrow lift, Tyler Oldham the sales representative was very professional and helpful he made the process go very smooth. along with the techs Marcus and Robert who did a fantastic job of installing our new Arrow lift system.
I will definitely recommend Arrow lift to family and friends.
7 novembre 2025
Avis spontané
Réponse de Arrow Lift
Thank you, Ipolito! We’re so glad to hear that Tyler, Marcus, and Robert made the process smooth from start to finish. It’s great to know your new lift is in and everything went so well. We really appreciate your kind words and your willingness to recommend us to others.
Best,
The Arrow Lift Team
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