Excellent experience start to finish. Purchased a Stannah straight stairlift. Straight forward pricing. No hidden costs for "extras." Very pleasant and personable salesperson - thanks, Gary. Inst... Voir plus
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We had a fantastic experience with Arrow Lift, and their chair lift has truly been a game changer in our home. While we don’t currently need to use it for riding, it has already proven to be incred... Voir plus
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From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... Voir plus
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On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small nega... Voir plus
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À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
- Service de maintenance d'ascenseurs
À propos de Arrow Lift
Écrit par l'entreprise
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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4,7
Excellent
471 avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Was ordered and installed quickly
Was ordered and installed quickly. Works well. Little problem with chair. Installation was good. Take out of old lift was way to expensive. $600.00 take out. Takeout/install only took 3 hours.
6 novembre 2025
Réponse de Arrow Lift
Thank you, William, for taking the time to share your feedback. We’re glad to hear your new lift was installed quickly and is working well for you. We understand your concern about the removal cost — uninstalling and disposing of older equipment can sometimes seem high, but it reflects the labor, transport, and disposal requirements involved in safely handling used lifts. We appreciate you bringing it up, and we’ll keep your feedback in mind as we continue to evaluate our service pricing.
Warm regards,
The Arrow Lift Team
Installer was exceptionally good.
5 novembre 2025
Réponse de Arrow Lift
Thank you, Susan! We’re glad to hear your installer made such a positive impression. We’ll be sure to share your kind words with the team.
—The Arrow Lift Team
Réponse de Arrow Lift
Dear Magalenn,
Thank you for sharing your feedback. We understand how frustrating it can be to wait for a repair, and we’re truly sorry for the delay. Our team has been in touch while we wait on the manufacturer’s shipment of the needed part, and we’ll get your stair lift adjusted as soon as it arrives. We appreciate your patience and understanding in the meantime.
—The Arrow Lift Team
Nice Job
We appreciated the showroom, which enabled us to use the stairlift before we decided to buy it. The installation was very well done, and the technician thoroughly explained all facets of operation. It is working perfectly.
22 octobre 2025
Réponse de Arrow Lift
Thank you, Stuart. We’re so glad you found the showroom helpful — being able to try the stair lift beforehand really can make a difference in finding the right fit. It’s also great to hear that the installation went smoothly and that everything’s working just as it should. We appreciate you sharing your experience!
Best,
The Arrow Lift Team
Jake did an outstanding job and is a…
Jake did an outstanding job and is a superb tech.
22 octobre 2025
Réponse de Arrow Lift
Thank you, Michael and Johanna! We’re so glad to hear that Jake took great care of you. He takes a lot of pride in his work, and we’ll be sure to share your kind words with him.
— The Arrow Lift Team
Réponse de Arrow Lift
Thank you, Cindy! We’re so glad to hear everything came together quickly and that you’re pleased with how the installation went. It’s great knowing the process went smoothly from start to finish.
Warmly,
The Arrow Lift Team
Good service
15 octobre 2025
Réponse de Arrow Lift
Thank you, Walt! We’re glad to hear you were pleased with the service you received. It means a lot that you took a moment to share your experience with us.
-The Arrow Lift Team
Great job
Great job. Friendly people to work with and a great product. Very satisfied.
Thank you
8 octobre 2025
Réponse de Arrow Lift
Thank you, Jean! We're so glad to hear that everything went smoothly and that you’re happy with both the product and our team. It means a lot to know you had a positive experience working with us.
The installer was extremely knowledgeable on 10/01/25.
The installer was extremely knowledgeable about the chair lift and very instructive to his young assistant. He gave clear instructions regarding operating the lift.
The sales rep was also very knowledgeable and clear in presenting options for my future use and purchase. He understood my situation.However, I had to call three times regarding installation date and time. No one called me. Unfortunately, the installer arrived earlier than I was told just that morning. Fortunately, he waited in the driveway for my return. Scheduling needs to be improved. Why did not someone schedule me from the beginning? Why did I have to make all of the phone calls? The installer upgraded the padded seat and back which I appreciated.
However, my oak bottom wooden step was badly scratched during the installation process. Someone is arriving tomorrow to tell me how to fix the damage. I have taken good care of this house including the wooden areas. The stair step was not damaged prior to the installation.
In
1 octobre 2025
Réponse de Arrow Lift
Dear Sara,
Thank you for taking the time to share such detailed feedback. We’re glad to hear that both your salesperson and installer provided knowledgeable and attentive service, and that you’re happy with the upgraded seating and the clear instructions on using your lift.
We’re truly sorry, though, for the frustration around scheduling and the damage to your step during installation. That’s not the smooth experience we aim to deliver, and we understand how disappointing that must have been—especially given the care you’ve put into maintaining your home. Our team tries to take the utmost care during installation, so scratches like this are rare. But sometimes mistakes happen, and we truly apologize for this inconvenience.
We take your feedback seriously and we will look for ways to improve our scheduling process. Please let us know when you have more information about fixing your step so we can make sure everything is addressed to your satisfaction.
Best regards,
The Arrow Lift Team
Ezra is the best technician
Ezra is the best technician! Not only is he very knowledgable and thorough but he truely cares about the safety of his customers. We will resquest him always.
2 octobre 2025
Avis spontané
Réponse de Arrow Lift
Thank you, Helana, for sharing this kind feedback! We’re glad to hear that Ezra’s knowledge and attention to detail came through during your service. Knowing you feel cared for and safe with his support means a lot. We’ll be sure to pass along your kind words to him!
-The Arrow Lift Team
It took longer than expected, lack of communication.
It took longer than expected. The communication was not ongoing as promised. We had to call to get any info. Would have helped if someone sent us an email, text or call to keep us up when our stair lift would arrive. Was bazaar to give a company $10,000 and not hear from them. We were starting to be concerned about the validity of your company. Salesman said it had been shipped, but when I called, we were told it had not been shipped. Narrowed our stairway more than the salesman told us it would. The people who installed were knowledgeable and so far, seems like they did a good job. One part was broken and the installer said it will be replaced, but have not heard anything as to when yet
1 octobre 2025
Réponse de Arrow Lift
Thank you, Penni, for sharing such detailed feedback. We’re truly sorry to hear about the miscommunication you experienced during the process and the delays in receiving clear updates. It looks like one of our manufacturers had some significant shipping delays during your order. We understand how concerning it can feel when such a significant purchase isn’t accompanied by the level of communication you expected, and we regret that we fell short here.
We appreciate you mentioning the part that needs replacing, as this has alerted us to a miscommunication on our side. Our team is now working to make sure this is fully resolved for you—please give us a call if you have any questions or concerns, and we’ll be happy to provide an update and ensure everything is on track.
Your comments will help us improve, especially in how we keep clients informed along the way. Thank you again for your honesty.
Best regards,
The Arrow Lift Team
Great service
Great service, everything went exactly as stated. Very easy to work with.
10 septembre 2025
Réponse de Arrow Lift
Thank you, Ted! We’re glad to hear everything went as expected and that the process felt easy for you. It means a lot that you found our team straightforward to work with.
-The Arrow Lift Team
Installation was done quickly and…
Installation was done quickly and efficient. Product seems to be sturdy and works smoothly. Installer was polite and explained operation of the chair well
10 septembre 2025
Réponse de Arrow Lift
Thank you, Gloria!
It’s great to hear the installation went smoothly and that everything was explained clearly. We’re glad the lift feels sturdy and easy to use, and we appreciate you sharing your experience.
-The Arrow Lift Team
Arrow Lift Review
The representative, who came to our house, Nelson Morales, was very courteous and knowledgeable about your stair lift models, functions and operation. He answered all of our questions. I need to mention that there was no pressure and no pricing gimmicks like “if you sign today….”
The installation took place as scheduled by a very pleasant gentlemen and we are very pleased with our purchase.
Finally, the one important factor that influenced our decision to go with Arrow Lift is the fact that they actual have a physical location in Columbus, rather than the internet and perhaps a location out of state!
We highly recommend Arrow Lift!!!
10 septembre 2025
Réponse de Arrow Lift
Thank you, Hans! We’re so glad to hear Nelson was able to walk you through everything clearly and that the installation went smoothly. Having a local presence is something we value a great deal, so it’s wonderful to know that made a difference in your decision. We truly appreciate your recommendation and are happy to know the lift is meeting your needs!
Warmly,
The Arrow Lift Team
everrything wet as smooth as the sales…
everrything wet as smooth as the sales person said it would. The installation went great.
3 septembre 2025
Réponse de Arrow Lift
Thank you, Lester. We’re glad to hear that everything went just as expected and that the installation went smoothly for you. It’s great to know the process met your expectations from start to finish.
-The Arrow Lift Team
They prepare to find possible problems pre installationionpre installing
In house measurements and photos used for engineers to measure and address any problems prior to sending installers; we have very narrow stairs, curves and limited spaces. All fit and work well. Installers very patient and took time needed to address our specific issues. We love our Arrow lifts.
20 août 2025
Réponse de Arrow Lift
Thank you for sharing your experience, Judy! We’re so glad to hear that everything fit well in your home and that the installers took the time to make sure the lift would work for your unique space. It’s wonderful to know the stairlift is making a difference for you, and we truly appreciate the kind words.
-The Arrow Lift Team
Quick installation
Quick installation. Explained how system works. Followup after installation. Great sales and install team.
25 juin 2025
Réponse de Arrow Lift
Thanks for your review, Robert! We’re glad to hear the installation went smoothly and that the team was able to walk you through how everything works. It’s also great to know the follow-up met your expectations. Please let us know if there's every anything else we can do for you!
-The Arrow Lift Team
A Great Company Doing a Great Job
Peggy, our Arrow Lift rep, was very friendly and knowledgeable. Mike was very considerate of our needs when scheduling the installation, and the installers were very meticulous making sure our stairlift was installed correctly. They even took the time to show us how it worked and how to run it correctly. Mike followed up and even arranged to have the city inspector come out! Great company did a great job. I'd highly recommend them to others!
20 août 2025
Réponse de Arrow Lift
Wow, Katherine, thank you so much for the kind words! We’re glad to hear Peggy, Mike, and our installation team took good care of you and made the process smooth from start to finish. It’s great to know the stairlift is set up just the way you need and that everything was explained clearly. We truly appreciate your recommendation—it means a lot to us!
-The Arrow Lift Team
Réponse de Arrow Lift
Thank you, Lisa. We’re so glad to know your experience with us left such a positive impression. Hearing that you’d recommend us means a lot, and we’re happy we could provide a solution that works well for you.
Not a very good experience Started…
Not a very good experience Started out very good. Then 3 times to our home to get correct measurements and not much for communication and follow up.
3 months wait time 🙁
6 août 2025
Réponse de Arrow Lift
Dear Kathy,
Thank you for taking the time to share your feedback. We’re sorry to hear about the delays and communication issues you experienced, especially with the manufacturer’s error on your order. These types of issues are unusual and are definitely not the kind of process we want for our clients.
Please know that we take your feedback seriously, and we’re looking for ways to improve our processes accordingly.
We hope you’ll give us the chance to impress you with our service in the future.
Best regards,
The Arrow Lift Team
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