Excellent experience start to finish. Purchased a Stannah straight stairlift. Straight forward pricing. No hidden costs for "extras." Very pleasant and personable salesperson - thanks, Gary. Inst... Voir plus
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We had a fantastic experience with Arrow Lift, and their chair lift has truly been a game changer in our home. While we don’t currently need to use it for riding, it has already proven to be incred... Voir plus
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From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... Voir plus
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On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small nega... Voir plus
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À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
- Service de maintenance d'ascenseurs
À propos de Arrow Lift
Écrit par l'entreprise
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
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Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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4,7
Excellent
471 avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Prompt scheduling`, Great installer
Prompt scheduling, then the greatest installer. Our installer, DelMario Watts was pleasant, courteous, and hard-working. It was a pleasure having him.
Our sales rep, David, did a great job of getting the ball rolling.
The Stairlift is working very nicely.
5 août 2025
Réponse de Arrow Lift
Thank you, Fred! We’re so glad to hear that everything came together smoothly—from the initial visit with David to installation day with DelMario. It means a lot to know you felt well taken care of, and that the lift is working well for you.
Thanks again for taking the time to share this!
Excellent Service
They were very quick at getting it set up once it was approved. The gentleman that came out was awesome explaining what he was going to do and then what we had to do to use it. Excellent service
30 juillet 2025
Réponse de Arrow Lift
Thank you, Alicia! We’re glad to hear things moved along quickly once everything was in place. It’s also great to know the installer helped you feel comfortable with his work and how to operate the stair lift. We appreciate you sharing your experience with the service!
Réponse de Arrow Lift
Thank you, David! We're really glad to hear you're happy with your stair lift. That means a lot to us. If there's ever anything you need down the road, don’t hesitate to reach out.
Best,
The Arrow Lift Team
Our experience from beginning to end…uh
Our experience from beginning to end was very pleasant and professional., From Todd in sales, to the young man who installed for us.. I love my new chair lift! I feel so safe now!
30 juillet 2025
Réponse de Arrow Lift
Thank you, Vicki! We’re so glad to hear the process felt smooth and professional from start to finish. It’s wonderful to know you're feeling safe and confident using your new chair lift—that kind of peace of mind is exactly what we hope to provide. We’ll be sure to pass your kind words along to Todd and your installer. Thanks again for sharing your experience!
Living Again!!!
Ethan & Isaiah were amazing! They worked the whole time they were here at my home. When they were done installing my stair lift chair, they explained everything to me and I fully understood it all. I had only a few questions, but they answered them all and then a few more. They didn't make me feel stupid at all. I really Love my lift and Greatly Appreciate them both and your company. I've been "living" in our living room and sleeping in my recliner for over a year and a half, because I cannot walk up our stairs anymore due to my health. Now, I can "live" again!!!!! Thank You so much!!!!!!!!! Margo Wisniewski
21 juillet 2025
Réponse de Arrow Lift
Thank you, Margo, for sharing your story with us. It means a lot to hear how much of a difference the stair lift has made for you.
We’re so glad Ethan and Isaiah made you feel comfortable and took the time to walk you through everything. Being able to move freely and safely in your own home is such an important part of day-to-day life, and we’re honored to have played a small role in helping you feel like you're “living” again.
If anything ever comes up or you just have a question down the road, we’re always here for you.
Wishing you continued comfort and ease in your home!
—The Arrow Lift Team
The repair person was on time
The repair person was on time, courteous and finished the job promptly. No issues.
23 juillet 2025
Réponse de Arrow Lift
Hi Jeffry,
Thanks for sharing your feedback! We’re glad to hear everything went smoothly with your service visit and that our technician was prompt and courteous. It's great to know the repair was taken care of without any issues.
Please don’t hesitate to reach out if we can help again down the road.
—The Arrow Lift Team
We are very happy with the experience
We are very happy with the experience. From the the the person who took our initial inquiry, the Salesman Gary, to the Technician Jacob we are extremely happy with this experience. We wish we had done it sooner.
1 juillet 2025
Réponse de Arrow Lift
Thank you for sharing this kind review! We're so glad to hear that your experience—from your first call through installation—was a smooth and positive one. We'll be sure to pass along your compliments to Gary and Jacob. It's great to know the lift is already making such a difference, and we truly appreciate your trust in us.
Warmly,
The Arrow Lift Team
Everybody was a pleasure to work with
Mike our salesman, Mario our installer and Carmen in your office were all excellent.
9 juillet 2025
Réponse de Arrow Lift
Thank you, Raymond and Kathe. We really appreciate you taking the time to mention Mike, Mario, and Carmen by name. It’s great to hear that each person you worked with left a positive impression. Thanks again for the thoughtful review.
Best,
The Arrow Lift Team
System operates at a great speed, but..
System operates at a good speed and it's easy to navigate, but the ride up and down is a bit bumpy as if the rail is not connected smoothly (especially as the chair approaches the top of the floor). We had a great tech install the unit and he explained everything in detail, so maybe I'm missing something, but it rides like there is some small obstruction or bump along the top portion of the rail unit. Still I'm happy with the purchase and the entire sales experience was terrific due to a great sales rep who was very detailed.
7 juillet 2025
Réponse de Arrow Lift
Hi Gary,
Thank you for taking the time to share your experience—we're really glad to hear that your interactions with both our salesperson and technician stood out in a positive way. It’s also great to know the system has been easy to use and operates at a good pace.
That said, we appreciate you noting the bumpiness near the top of the rail. A few small bumps are normal, but we’d be happy to take a closer look and make sure everything is operating as smoothly as it should. Please don’t hesitate to give us a call if you’d like us to check on it.
Thanks again for your kind words and for choosing Arrow Lift. We’re glad to hear you’re happy overall, and we’re always here if questions come up.
Warm regards,
The Arrow Lift Team
Best Alternative for Conquering Stairs
My Wife and I decided it was time for a stairlift down to our basement. We gave Arrow Lift a call and within one day a representative came out and explained everything in great detail. We were then set up for our install within a week. The install was done beautifully and we are now very happy to have easy access to our basement❤️
9 juillet 2025
Réponse de Arrow Lift
Thank you, Charles! We’re so glad to hear that the new stairlift is making it easier for you and your wife to access your basement. It’s great to know the process—from consultation to installation—was smooth and helpful. We appreciate you giving us a call and trusting our team to get everything set up just right.
If you ever have questions down the road, don’t hesitate to reach out.
Enjoy the new freedom and convenience!
Some good, some not so good
The salesman, Gary Nelson, had an easy manner to set us at ease about this big purchase. His comments made us feel that it was the right decision.
However, on the day of installation, the installer was late, with no notice. A call would have been nice so we wouldn't have been sitting here waiting for hours. The time was supposed to be 9:30. At 10:15 I called the company. They were to check in with dispatch and get back to me in 5 min. Nope. over 30 min. later there was a VM to say the installer was almost here, about the time he pulled in. Not cool. I asked if he got lost. His response "no, just some issues getting going this morning."
3 juillet 2025
Réponse de Arrow Lift
Hi David,
Thank you for taking the time to share your experience—and for your kind words about working with Gary. We’re really glad to hear that he helped make a big decision feel more comfortable.
We’re very sorry for the confusion and lack of communication around the installation time. From our notes, it looks like the arrival window was scheduled between 10 and 11, but it’s clear that this wasn’t what you were expecting. That kind of miscommunication is frustrating, and we understand how inconvenient it must have been to be left waiting and unsure.
We appreciate you sharing this—it helps us see where we fell short and gives us the chance to do better. We’re glad to hear the installation was completed and hope your new stair lift is working well so far. If anything comes up, don’t hesitate to give us a call.
Warmly,
The Arrow Lift Team
Terrific Ride
We worked with Charlie and found him to be considerate and helpful and his regular follow up much appreciated. The install went perfectly (not sure who to thank on that) and it rides like a dream. Thank you.
9 juillet 2025
Réponse de Arrow Lift
Thank you for taking the time to share your experience! We're so glad to hear that Charlie was considerate and helpful throughout the process—and that his follow-up was meaningful to you. We'll be sure to pass along your kind words to him. It’s also great to hear that installation went smoothly and the lift is riding comfortably. That’s exactly the outcome we hope for. Thanks again for choosing Arrow Lift!
Réponse de Arrow Lift
Thanks for your note! We’re glad to hear the installation went smoothly and that everything’s been working well so far. Please don’t hesitate to reach out if you ever have questions down the road—we’re always here to help.
– The Arrow Lift Team
The installer was oin time # hours to…
The installer was oin time # hours to install he had us try using lift giving my wife on using lift did some adjustment worked good we are happy wife has used about a week no prioblems.
2 juillet 2025
Réponse de Arrow Lift
Hi Vergil,
Thanks for taking the time to share your experience. We're so glad to hear the installation went smoothly and that the lift has been working well for your wife. It’s great that our installer was able to make those final adjustments and walk you both through using it—sounds like it’s already making a meaningful difference at home. If anything ever comes up, we’re just a phone call away.
Warmly,
– The Arrow Lift Team
Great service all around
It was very easy to schedule a time for someone to come and give an estimate. When that person came, he was very knowledgeable and took a lot of time explaining everything about the lift and what they would need to do to the home. The insulation went very smoothly and the worker took a lot of time with my parents explaining how to use the lift and what different functions there were and made sure they were comfortable with everything before he left.
2 juillet 2025
Réponse de Arrow Lift
Hi Joyce,
Thank you for sharing such a kind and detailed review. We're so glad the whole process—from the estimate to installation—felt easy and informative for your family. It’s especially great to hear that our team took the time to ensure your parents felt comfortable and confident using the lift. That kind of peace of mind is exactly what we hope to provide. Please don’t hesitate to reach out if any questions come up down the road.
Best,
– The Arrow Lift Team
Everything went verily well and the…
Everything went very well and the installer went over everything very well. Great job.
2 juillet 2025
Réponse de Arrow Lift
Hi Tim,
Thanks so much for the kind words! We’re glad to hear everything went smoothly and that the installer took the time to walk you through the equipment. It means a lot to know you're feeling confident and satisfied with the setup. If any questions come up down the road, don’t hesitate to reach out.
– The Arrow Lift Team
Professional installation
Professional installation; however, it took eight hours for a simple straight stairs. Product is functioning well (so far) with daily usage.
2 juillet 2025
Réponse de Arrow Lift
Thank you, Izak, for sharing your experience with us. We're glad to hear that the lift is working well for your daily needs so far—that’s always encouraging to hear.
We appreciate your patience with the longer installation time. Because your unit includes a retractable rail, which adds an extra layer of precision and setup needed compared to standard lifts, the installation took longer than a standard straight rail. That said, we understand it can feel like a long day, and we're grateful for your understanding. We do apologize if we did not communicate this in advance.
Please don’t hesitate to reach out if any questions come up—we’re always here to help.
Best regards,
The Arrow Lift Team
The salean was very kno
The salesman was very knowledgeable and answered all of our questions very nice person to deal with also the installation tech was very good at his job explananed all of the workings for the lift very well
2 juillet 2025
Réponse de Arrow Lift
Thank you, Dave! We're so glad to hear that both your salesperson and installer made the experience a smooth and informative one. It means a lot to know your questions were answered and that you felt well taken care of throughout the process. We hope the lift is bringing added comfort and ease to your home!
Warmly,
The Arrow Lift Team
Your man spent almost the entire day…
Your man spent almost the entire day getting our chair installed and it should have only taken a few hours but being the pro he was he managed to get a difficult job installed.
2 juillet 2025
Réponse de Arrow Lift
Thank you, Steve.
We really appreciate you taking the time to share this. Sometimes installations can come with a few unexpected challenges, so it’s great to hear that our technician stayed with it and made sure everything was taken care of properly. We’ll be sure to pass your kind words along to the team.
We’re glad to know your stair lift is up and running, and we hope it continues to serve you well!
Best regards,
The Arrow Lift Team
It was the simplest
It was the simplest, most reliable, got what I was told and agreed to and finally on time.
25 juin 2025
Réponse de Arrow Lift
Thank you, Craig! We really appreciate you sharing this. It’s great to hear that everything came together just as expected and on schedule—that kind of straightforward, reliable experience is exactly what we aim to provide. Please don’t hesitate to reach out if we can be of help in the future.
Warmly,
The Arrow Lift Team
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