Excellent experience start to finish. Purchased a Stannah straight stairlift. Straight forward pricing. No hidden costs for "extras." Very pleasant and personable salesperson - thanks, Gary. Inst... Voir plus
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We had a fantastic experience with Arrow Lift, and their chair lift has truly been a game changer in our home. While we don’t currently need to use it for riding, it has already proven to be incred... Voir plus
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From the sales rep Nelson to the office staff and the installers Ezra and Thomas, everyone answered all of our questions, did not pressure us to make a quick decision and followed through if somethin... Voir plus
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On time. Excellent sales rep. Competent installer. Job was neat and clean when finished. Explanation of a complicated piece of equipment was thorough. All questions were answered. One small nega... Voir plus
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À propos de l'entreprise
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
- Service de maintenance d'ascenseurs
À propos de Arrow Lift
Écrit par l'entreprise
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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4,7
Excellent
471 avis
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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The people we dealt with.
The salesman, Charlie was excellent in helping us understand our options, Logan, the installer was quick and efficient. Also answered all our questions.
25 juin 2025
Réponse de Arrow Lift
Thank you, Bob!
We're so glad to hear that Charlie helped you feel informed and confident in your options—that’s exactly what we hope for in every visit. It’s also great to know that Logan got everything installed quickly and took the time to walk through your questions.
We appreciate you sharing your experience with us!
Best,
The Arrow Lift Team
Réponse de Arrow Lift
Thank you, Joanne! We’re so glad to hear the lift has made such an impact! We’ll be sure to pass along your kind words to Joseph. It’s great to hear he made the experience such a positive one.
Warmly,
The Arrow Lift Team
Garage to house is easier
The stairlift that was installed in the garage to the house is great. It has been so much easier for my husband to be able to get into the house and to his car in the morning. The man that installed this one was very professional and patient with teaching me and answering my questions. I am very much looking forward to the second stairlift.
18 juin 2025
Réponse de Arrow Lift
Thank you, Sharlene!
We’re so glad to hear the new stairlift has made things easier for your husband—we're always happy when we can help make a difference in daily routines. We also appreciate your feedback on the care and professionalism of our installer. It’s always our goal to make sure clients feel comfortable and confident before we leave.
We’re looking forward to getting your second lift installed soon and are grateful to be part of helping your home work better for you both!
Best,
The Arrow Lift Team
It wasn't great but it was good
It wasn't great but it was good. Problem was trying to receive responses from company customer service or sales people. Sometimes you need an answer now, not a couple of days from now.
18 juin 2025
Réponse de Arrow Lift
Dear Preston,
Thank you for taking the time to share your feedback on how we could take our service from good to great. We have had some staffing challenges in your area in recent weeks, and unfortunately that has translated into some slower responses. We sincerely apologize for the delay you experienced, and please know that we have taken action with our team to help improve responsiveness.
Please don't hesitate to reach out if you need any support in the future!
Best regards,
The Arrow Lift Team
Quick turn from quote to install
Quick turn from quote to install. Chair has been a real blessing. Great service from everyone involved!
18 juin 2025
Réponse de Arrow Lift
Thank you so much for taking the time to share this!
We're really glad to hear the quick turnaround and service experience went smoothly—and most of all, that the chair has already made such a difference for you. That’s exactly what we hope for.
Please don’t hesitate to reach out if there's ever anything you need down the road!
Best,
The Arrow Lift Team
Stairway glide for a joyful experience
We chose Arrow Lift because my husband has back issues. Blake was the installer and he’s was absolutely great. After the installation he had my husband do a test ride up and down. He’s very happy about this. The chair is comfortable and feels secure. Best decision ever.
11 juin 2025
Réponse de Arrow Lift
Thank you, Charles! We’re so glad to hear that your husband is enjoying the stair lift and that the installation went smoothly. Blake will really appreciate the kind words—we’ll be sure to pass them along. It’s great to know the lift is bringing both comfort and peace of mind. Hearing that it’s made such a difference makes our day.
Wishing you both continued ease and confidence at home!
-The Arrow Lift Team
Flexible and convenient installation
Flexible and convenient installation.
Technician was early, very neat, and very patient about the operation of the system.
The chair is very comfortable and easy to operate with several built in safety features
11 juin 2025
Réponse de Arrow Lift
Thanks, Robert!
We're really glad to hear that the installation went smoothly and that you found the process convenient and flexible. It’s great to know the technician made a good impression and that the chair has been both comfortable and easy to use. Hearing that the safety features give you added confidence means a lot to us.
Please don’t hesitate to reach out if you ever need anything!
Warmly,
The Arrow Lift Team
Painless installation
Painless installation. Isaiah was great. This stair lift makes s huge difference to my husband’s life. We are very pleased.
11 juin 2025
Réponse de Arrow Lift
Thank you, Anita!
We’re so pleased to hear that the installation went smoothly and that Isaiah made a positive impression—he’ll appreciate the kind words. Knowing the lift has made such a meaningful difference for your husband really means a lot to us.
We’re grateful you chose Arrow Lift and are so glad to hear you're happy with the outcome.
Warmly,
The Arrow Lift Team
From initial call to installation
From initial call to installation, service was seamless. Sales(Nelson) and installation (Rodney) work were done professionally and personably. Love the Stannah stairlift - totally helpful and handsome too! Would not hesitate to recommend this company.
21 mai 2025
Réponse de Arrow Lift
Thank you, Alice!
We're so glad to hear that everything went smoothly from start to finish and that both Nelson and Rodney took good care of you. It's great to know your new Stannah stairlift is not only helpful but a nice-looking addition to your home as well!
We really appreciate your kind words and your willingness to recommend us.
Warmly,
The Arrow Lift Team
Super nice guys…starting with Gary
Super nice guys…starting with Gary. The two guys that installed the stairlift were very respectful and very nice.
28 mai 2025
Réponse de Arrow Lift
Thank you, Marsha! We're so glad to hear that Gary and the installation team made a positive impression—it means a lot to us to know you felt respected and well cared for throughout the process. We’ll be sure to pass along your kind words to the team. If any questions come up down the road, don’t hesitate to give us a call!
Best,
The Arrow Lift Team
The sales person Ryan was very easy to…
The sales person Ryan was very easy to work with. And it was installed by I can’t remember his name, but young man he was very good very polite. He did a good job. I’m loving my chairlift. I should’ve done it a long time ago and and also you your company was Not overly expensive.
28 mai 2025
Réponse de Arrow Lift
Thank you, Vivienne!
We're so glad to hear that Ryan and the installer made the process smooth and easy for you—and even happier to know you're enjoying your lift. It's great to hear it’s been a worthwhile addition to your home.
Please don’t hesitate to reach out if we can ever be of help down the road.
Warmly,
The Arrow Lift Team
easy life
The young man who installed my Arrow lift was knowledgeable. He showed me ow to operate my arrow lift and told me if we have any problems to call.
28 mai 2025
Réponse de Arrow Lift
Thank you, Stephen!
We're so glad to hear that your installer made sure you felt comfortable using your new lift and knew what to do if any questions came up later.
We’ll be here if you ever need anything.
Best,
The Arrow Lift Team
It was quickly installed after the…
It was quickly installed after the decision was made! A great burden has been lifted from us.
28 mai 2025
Réponse de Arrow Lift
Thanks, Bill! We’re really glad to know the lift is already making a difference for you. It’s great to hear the process moved quickly once the decision was made—and even better to know it’s brought some relief. That’s exactly what we hope for.
Warmly,
The Arrow Lift Team
Location: Fresno CA
My salesman was awesome but when the installers showed up they didn't bring all the parts to install. They did install one unit and said it was ready to go but when I tried to use the chair today go up the stairs it stopped and kept beeping. They are supposed to be coming out to finish and fix it tomorrow.
22 mai 2025
Réponse de Arrow Lift
Dear Mark,
Thank you for your feedback. We’re really glad to hear that your experience with our salesperson was a positive one. We're sorry to hear there were issues during installation and that the first lift wasn’t working as expected when you tried to use it. That’s definitely not the smooth process we aim to provide.
We understand how frustrating that must have been, and we appreciate your patience as we worked to make it right. We believe that the issues you described were resolved when our Technician came out last week.
That being said, please don’t hesitate to reach out if you have any questions going forward—we want to be sure everything is working exactly as it should.
Best regards,
The Arrow Lift Team
They installed our stair lifts very…
They installed our stair lifts very quickly & professionally. Their staff is efficient & made sure that we knew how everything worked before they left.
28 mai 2025
Réponse de Arrow Lift
Thank you, Julie!
We’re so glad to hear the installation went smoothly and that our team took the time to walk you through how everything works. Making sure you feel confident and comfortable using the lift is always a top priority for us.
We appreciate you taking the time to share your experience!
Warmly,
The Arrow Lift Team
Callout to Tyler Oldham and his excellent service.
Wanted to take minute to call out the excellent service and follow up by Tyler Oldham from Arrowlift. From the moment we connected to discuss the possibility of getting a stairlift, that would be funded by Medi-cal, he worked diligently and explored every angle possible to try to make this happen for us. Even when we ran into roadblocks he continued to make himself available to discuss options. While in the end we weren’t able to make it happen, due to Medi-Cal’s budget limitations, his empathy, compassion and determination to help us was so appreciated. He is an exceptional young man.
1 mai 2025
Avis spontané
Réponse de Arrow Lift
Thank you, Kelly, for taking the time to share such kind words about your experience with Tyler.
We’re really glad to hear that his persistence, compassion, and care made a difference, even though things didn’t work out as hoped in the end. Navigating funding challenges like Medi-Cal’s limitations can be frustrating, but it means a lot to know that Tyler’s support was helpful throughout the process.
We’ll be sure to pass along your message—he’ll appreciate it more than you know.
Best,
The Arrow Lift Team
Great and safe work
21 mai 2025
Réponse de Arrow Lift
Thanks, Christopher!
We really appreciate you taking a moment to leave this note. It's great to hear that everything felt safe and well done—that’s always our goal. Let us know if we can help with anything down the road.
Warmly,
The Arrow Lift Team
Réponse de Arrow Lift
Thanks, Alan! We’re glad to hear you’re happy with the product and that the installation went well. We'll be sure to pass along your kind words to the installer—it means a lot.
Let us know if there’s ever anything you need!
Best,
The Arrow Lift Team
Top notch company
Rep came to house, was very polite and knowledgeable. Explained product and how the install would go.
23 avril 2025
Réponse de Arrow Lift
Thank you, Sandy!
We're so glad to hear that your visit with our rep went smoothly and that the process was clearly explained. It really means a lot to know you felt well taken care of from the start.
If any questions come up down the road, we're always here to help.
Warmly,
The Arrow Lift Team
They are very knowledgeable and just…
They are very knowledgeable and just plain great all the way around.
21 mai 2025
Réponse de Arrow Lift
Thank you, Monica!
That’s such a kind thing to say—we’re really glad you felt well taken care of throughout the process. It means a lot to hear that our team’s knowledge and approach made a positive impression.
Best,
The Arrow Lift Team
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