I tried to change the size of two T shirts, sent back as the support indicated and written down the order number and my phone number on the package , email them the tracking number and mail receipt,... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I received my custom hoodies, which is great quality and as expected. The company is legit I was able to speak with someone sms, his name was Max. The processing time took a week and didn’t update unt... Voir plus
L'entreprise a répondu
Credit card processed payment, but no movement on order! Lack of decent customer service is inexcusable. Already filed a report with BBB. I can't believe people aren't taking action against this fraud... Voir plus
L'entreprise a répondu
Looks like this company has now removed the thousands of DTF and Sublimation transfers we could once purchase...without any warning! Wonder who made this bad decision.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Artist Shot has been in the industry since 2004. Our goal first started with embroidery and as time progressed we have also become experts in screen, digital, and plot printing methods. As of today we had more than 40,000 happy customers around the world who continue to trust our business. Over the years, we have mastered in customizing and printing to provide our customers with the best quality of service. It is our priority to satisfy each customer with their request. We offer some of the best rates along with quality in the market. We take pride in our business and feel gratification by making others happy. Custom clothing means wearing your thoughts and sharing your creations with the world and it is our job to bring them to life.
Coordonnées de contact
1607 WEST ORANGE GROVE AVE, UNIT C, 92868, Orange , Etats-Unis
- +1 800-581-4378
- contact@artistshot.com
- artistshot.com
2,2
Bas
348 avis
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Review revision
Finally I received product but company must give to a customer a all progress from received order until it’s delivered
Please!!!!
17 mars 2024
Avis spontané
Réponse de Artistshot
Hello! We are sorry for the unfortunate events, is there any possibility you can give us more information about your order so we can see if something happened to it?
Great quality of the shirt and…
Great quality of the shirt and printing, I loved it. I definitely will order again.
1 mars 2024
Avis spontané
Good quality and ver good designs and…
Good quality and ver good designs and multiple options you find all you need
3 mars 2024
Avis spontané
Product not as advertised refused to refund return shipping cost
I ordered a license plate with an image from this company online. The image preview that was provided showed what appeared to be two different levels of colors so the image could be seen. When the order arrived it was not even close to as visible as it appeared in the preview. I attached pictures to show the preview and the actual delivered product. The delivered product isn’t even as visible as it appears in the image due to lighting but as you can see it’s not even close to what was presented. I wrote an email explaining this and John Edmonds the manager replied stating that I could return it for a refund and needed to provide a tracking number. So I did so and ordered the cheapest return with tracking that I could find which was $15.14 with UPS, I went ahead and shipped it back assuming I’d be full compensated for the total which was 23.90 for the product and $15.14 to return it. He did not refund my return shipping cost and refused to do so after I explained that I should not be held liable to return the product due to misrepresentation of what I was receiving. He still refused after I explained that I would report this and dispute it with the BBB. He did not care or try to make it right. Misrepresentation is fully illegal and I should not lose money because of it. Out of the $23.90 I spent on this product I received back $8.76 because of the refund of product I received but also the lack of refund of this return shipping expense which misrepresentation and false advertising would fall under unfair business practices. I received the $23.90 but I want my return shipping fee refunded for the full $15.14. Due to the reasons for the return I should have been offered a return prepaid label or refund to begin with.
14 mars 2024
Avis spontané
I got my Wonder Woman punching Trump…
I got my Wonder Woman punching Trump shirt before promised. Size seems to run a little small, other than that, I love it. Any chance you could make one with Harley Quinn working him over?
15 mars 2024
Avis spontané
confusion with my package
I never received any confirmation of my purchase, an order number, or anything signifying that I had made a purchase from artist shot. My card was charged immediately however. I finally after a week of darkness received an email of my order being shipped. I have tracked my package and it says it's been delivered but it was not delivered to me. The tracking number shows it was shipped using DHL but does not show an address where it was dropped off at. My package finally arrived 4 days after my tracking number said it had. Thankfully after all the confusion, I have my package and the quality of my item is great.
29 février 2024
Avis spontané
Réponse de Artistshot
Hello Andy,
We sincerely apologize for the inconvenience and frustration you've experienced with your order. Your concerns are important to us, and we want to assure you that we are actively addressing the situation.
Firstly, we want to clarify that we did not rip you off, and we take these issues seriously. To assist you further, could you please provide your order number and any additional details about the delivery discrepancy? We understand the urgency of resolving this matter and want to investigate it thoroughly.
We regret any lapse in communication and the inconvenience caused. Our team is committed to rectifying this situation promptly and ensuring a satisfactory resolution for you.
Thank you for bringing this to our attention.
Best regards,
The Artist Shot Team.
I ordered a "Pizza Girl" license plate…
I ordered a "Pizza Girl" license plate in hot pink from them. Then when it came, I had bought a new car with no place to mount a front plate. We don't use front plates in my state. So I sent it back. This was in January. I called customer service and he told me to email the order number and reason for return. The email was not working. I couldn't send the msg. I have not heard from them at all despite several messages to them in "contact us" category on their website. This place is hard to reach. Do not order from them.
16 janvier 2024
Avis spontané
Réponse de Artistshot
Hello Sue,
We sincerely apologize for the difficulties you've encountered with your order return and the challenges in reaching our customer service. Your experience is not reflective of our usual standards, and we appreciate you bringing this to our attention.
To expedite the resolution, could you please share your order number and the reason for return with us through an alternate email or contact method? We understand the frustration with the communication issues and want to ensure that we address your concerns promptly.
We regret any inconvenience caused and value your patience. Our team is actively working to resolve this matter, and we appreciate your understanding.
Thank you for bringing this to our attention.
Best regards,
The Artist Shot Team.
Purchased a hat
Purchased a hat. Took almost a month to receive hat. Quilty is cheap for what I paid and size fits a child not an adult. Would not use them again.
24 février 2024
Avis spontané
Réponse de Artistshot
Hello Hamlet,
We sincerely apologize for the inconvenience you've faced with your recent purchase. Your feedback is valuable to us, and we're committed to addressing your concerns.
To better assist you, could you please provide your order number and more details about the quality and sizing issues? We want to ensure that we thoroughly investigate the matter and find a satisfactory resolution for you.
We understand your disappointment and appreciate your patience. Our team is dedicated to making this right, and we aim to improve your experience with us.
Thank you for bringing this to our attention.
Best regards,
The Artist Shot Team.
Total Experience Was Bad
I never received an order confirmation or receipt or anything like that, and even though I created an account I wasn't able to login and view my order. I paid for express shipping so my
product would arrive before
Valentines day and when it didn't arrive I contacted customer support who sent me tracking info that said my package wasn't even shipped until February 14th, and a packing slip that was evidently my order confirmation. Ultimately, my package did not arrive until the 19th and it was the wrong color. Customer service sucks and will not respond to my request for a refund for the express shipping that I paid for but did not get.
15 février 2024
Avis spontané
Réponse de Artistshot
Hello Kimberly,
We sincerely apologize for the frustration and inconvenience you've experienced with your order. Your feedback is important to us, and we are committed to addressing and resolving this matter promptly.
To assist you better, could you please provide your order number and any other relevant details about the issue? We understand the urgency related to express shipping, and we want to investigate this discrepancy thoroughly.
We regret any lapse in communication from our customer service team, and we assure you that we are actively working to rectify the situation. Your satisfaction is our priority, and we appreciate your patience as we work towards a resolution.
Thank you for bringing this to our attention.
Best regards,
The Artist Shot Team.
It appears this company is hit and miss…
It appears this company is hit and miss . A follow-up review , got my shirts, good quality, took 3 weeks from my order to receive the product , had to pay custom charges (shipped to Canada) , overall wasn't the best or worst experience. Customer service was ok . Need to be more transparent about how long it takes to process and deliver products and any additional fees , BEFORE you place the order .
26 février 2024
Avis spontané
Réponse de Artistshot
Hello Cory,
Thank you for sharing your feedback with us. We appreciate your honest review and apologize for any inconvenience you experienced. Your insights are valuable to us as we continuously strive to improve our services.
We understand the importance of transparency and acknowledge your concerns about processing times and additional fees, especially for international orders. Your feedback will be taken into consideration as we work towards enhancing our communication and service.
If there's anything specific you would like us to address or if you have further suggestions, please feel free to share. We value your business and aim to provide a more seamless experience in the future.
Thank you for bringing this to our attention.
Best regards,
The Artist Shot Team.
STAY AWAY FROM THIS COMPANY, FRAUD!
No purchase confirmation ever sent, multiple emails and got no response. Call there number automated system says they are closed when call made during operating hours. Text messages not answered. This is a fraud and terrible place DO NOT BUY HERE! YOU WILL LOSE YOUR MONEY!!!! DONT DO IT!
15 février 2024
Avis spontané
Réponse de Artistshot
Hello,
We deeply regret the inconvenience you've faced, and we sincerely apologize for the lack of communication and support you've experienced. Your feedback is crucial to us, and we're committed to addressing and resolving this matter promptly.
To assist you more effectively, could you please share your order details with us? We understand the frustration caused by the absence of a purchase confirmation and the unresponsiveness to your emails and messages. Your order number and any additional information about your concern will help us investigate and rectify the situation as quickly as possible.
We understand the importance of timely resolution and appreciate your patience during this process. Rest assured, our team is actively working to resolve this issue, and we are dedicated to ensuring a satisfactory resolution for you.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best regards,
The Artist Shot Team.
I had ordered 2 separate transactions
I had ordered 2 separate transactions. The first order came right away but the second one was still in production. I maintained communication with their customer service rep. I needed all items before a certain date. The second order was not processed yet so I asked for a refund and they sent their apologies and did refund right away. I would say their customer service is 5/5 but the production needs to be worked on. The order I did receive was good quality. If you need to order here because they do have more options for sizing, then order a few months beforehand and just follow up.
15 février 2024
Avis spontané
Réponse de Artistshot
Hello Belle,
Thank you for sharing your experience. We're thrilled to hear our customer service, met your expectations.
We apologize for the delay in your second order and appreciate your understanding. Your decision to request a refund was promptly addressed, and we're grateful for your patience.
We're actively working on improving production timelines. Your suggestion to order in advance and follow up is noted.
If you have any further questions or consider ordering again in the future, please feel free to reach out.
Best regards,
The Artist Shot Team.
Just say no
Shipping could only get slower if it were delivered by pony express. Product quality has yet to be seen. Shop elsewhere.
13 février 2024
Avis spontané
Réponse de Artistshot
Hello Wes,
We appreciate your feedback and apologize for any inconvenience you've experienced.
Please be informed that our production time typically ranges from 2 to 9 business days before the shipping process begins. We understand the importance of timely deliveries and acknowledge your patience during this period.
We assure you that our team is working diligently to fulfill orders efficiently. Once shipped, your product quality will reflect our commitment to excellence.
If you have any specific concerns or if there's anything we can assist you with, please feel free to reach out. Your satisfaction is our priority.
Thank you for choosing Artist Shot. We appreciate your patience and understanding.
Best regards,
The Artist Shot Team.
Order Was Late But Eventually Arrived
Update: The order did eventually arrive, even if it was much later than expected. I never did get the confirmation email for it. The mug I ordered was fine, if not a touch on the cheaper and lighter side, as is common with a lot of print-to-order products. Updated to 3 stars just to confirm that even with some delay issues, they are a legitimate company and the products they send out are fine.
Original Review: My order is still showing as "Processing," and it's well past the arrival date estimate that was provided in the cart. I never got a payment confirmation email, even though it cleared through the bank, and they sent out a promotional email the other day. So they have the correct email noted. They also haven't responded to my customer service message.
They also appear to use AI for some of their responses on Trustpilot. You'll notice a similar tone, phrasing, and overall communication style if you've interacted with publicly available AI enough. So even when responding to concerns on sites like this, they're not taking their customers seriously.
19 janvier 2024
Avis spontané
Réponse de Artistshot
Hello Dan,
We sincerely apologize for the inconvenience you've experienced with your order, and we appreciate you bringing this to our attention.
To investigate and resolve this promptly, could you please provide your order number and any additional details about the issue? This will assist us in locating your order and addressing the delay.
We also want to assure you that your feedback is valuable to us. We're committed to providing personalized and attentive customer service. We're sorry for any lapses in communication and would like to rectify this situation.
Regarding your observation about AI responses, we take your concerns seriously. Our goal is to provide genuine and helpful responses, and we'll look into this matter to ensure the best customer experience.
Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
The Artist Shot Team.
Great Service!
Customer Service of Artist Shot handled my case quickly to my fullest satisfaction.
With an order of three items there was a minor issue with one item and it was resolved to perfect satisfaction.
I would use them again and can recommend them- professional service, keep up the good work!
8 février 2024
Avis spontané
Réponse de Artistshot
Hello MR,
Thank you for taking the time to share your experience with Artist Shot! We are thrilled to hear that our Customer Service team was able to quickly address the issue with one of your items to your fullest satisfaction.
We appreciate your understanding and are grateful for the opportunity to make things right. It's fantastic to know that you would use our services again and recommend us. Your kind words motivate us to continue providing professional and top-notch service.
If you ever have any more questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Artist Shot Team.
I HAVE BEEN WAITING FOR A RESPONSE FOR…
I HAVE BEEN WAITING FOR A RESPONSE FOR OVER A MONTH AS HAT WAY TOO BIG & NOTHING! WHERE IS YOUR CUSTOMER SERVICE?
8 décembre 2023
Avis spontané
Réponse de Artistshot
Hello Janelle,
We sincerely apologize for the delay in addressing your concern. Your experience is not reflective of our usual standards, and we understand the frustration.
To expedite the resolution, could you please provide your order number and more details about the sizing issue? This will enable us to investigate and assist you promptly.
We appreciate your patience and value your feedback. Our team is committed to resolving this matter for you.
Thank you for bringing this to our attention.
Best regards,
The Artist Shot Team.
Réponse de Artistshot
Hello Robbie,
Thank you so much for your great comments, we will always do our bests for our customers.
Best regards,
The Artist Shot Team.
I purchased a tshirt Artist Shot and…
I purchased a tshirt Artist Shot and didn't hear from them more than a week. I sent them several emails with no luck. I will call my credit card company and dispute the charges. This is unacceptable
14 janvier 2024
Avis spontané
Réponse de Artistshot
Dear Mahad,
We sincerely apologize for the lack of response you've experienced after reaching out about your Artist Shot purchase. We understand how frustrating this can be and deeply regret any disappointment it's caused. We care about providing exceptional customer service, and this lapse in communication falls short of our standards.
To get to the bottom of this and ensure your issue is resolved swiftly, we need some details from your order. Please let us know your order number, date of purchase, email address used. With this information, we can efficiently investigate the delay and offer a solution that makes things right.
We value your business and appreciate your cooperation in helping us improve our communication. We are committed to learning from this experience and ensuring a flawless experience for all our customers in the future.
Sincerely,
The Artist Shot Team
A blank black tshirt
I bought 2 black T-Shirts from you and 1 came blank now I have been trying and trying to email you time and time again. I have pictures of the shirt along with the bag it came in along with the sku slip from the shirt. My grandson wanted to have a matching shirt with Grampy for Christmas and he was very bummed out when it was blank. I’m willing to send it back and get a replacement one. If you would please let me know where I could send it back to I would really appreciate it.
I’m re writing my review. After a lot of headaches and a month later they have replaced the blank TShirt with the one I should’ve gotten back in December. Now my grandson and his grampy can wear the tshirts together and my grandson will be very excited when Grammys shirt arrives. Thank you so much for finally getting back with me and I’m so sorry it had to come down to the negative reviews.
21 décembre 2023
Avis spontané
Réponse de Artistshot
Dear Jolaine,
Thank you for contacting us about the missing print on your grandson's T-shirt. We're truly sorry for this mistake and the disappointment it caused.
To better assist you and improve our customer experience, we need some additional information from your order. If you could please reply with your order number and the size/color of the blank T-shirt, it would enable us to process your request more efficiently.
Once we have this information, we'll be in touch promptly to discuss further options and rectify the situation. We appreciate your patience and understanding.
Sincerely,
The Artist Shot Team.
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