Graham and his team at Ashford Security were excellent in providing an alarm system to our home. Works executed as agreed, all details explained, price agreed and no hidden extras. Polite, courteous a... Voir plus
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Friendly, cheerful, family run business with a ‘can do’ attitude, making bespoke solutions for your individual requirements. Graham and Liam installed our house and garage alarms along with fitting... Voir plus
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Ashford Security supplied and fitted our new automatic aluminium gates. Throughout the design, planning and fitting process we were kept informed and involved. The project was finished on time and w... Voir plus
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Over the last few weeks and months , dovetailing with our house refurbishment builders , Graham and his team have installed a complete alarm system , CCTV system and security vehicle and pedestri... Voir plus
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À propos de l'entreprise
- Installateur de systèmes de sécurité
- Magasin de matériel de surveillance
- Service de protection contre les incendies
- Société domotique
- Agence de sécurité
- Fournisseur de systèmes de sécurité
Écrit par l'entreprise
We’re a long established (check our Trustpilot reviews out!), family run business that prides itself on what we do and how we do it – our qualified, experienced engineering team enjoy more than 80 years in the field. We’re a SSAIB certified company that install/maintain tried and tested security systems including burglar/intruder/fire alarms, CCTV, automatic gates, access control, garage doors, shutters and safes in the domestic, commercial and public sector. Drawing on our extensive knowledge, we aspire to provide a high quality experience coupled with the installation of proven equipment for fair and reasonable prices - as our customers attest over the decades of excellent service (again, please check our Trustpilot reviews out!)
Coordonnées de contact
Stone Oak, TN25 7HF, Ashford, Royaume-Uni
- 0800 999 8090
- enquiries@ashfordsecurity.com
- ashfordsecurity.com
There was confusion about the date of…
There was confusion about the date of the appointment, the engineer wasn't given my telephone number to warn me of his ETA, and he turned up at the empty premises at an inconvenient time. However, despite the admin failures, the engineer did a good job hence 3 stars were awarded.
14 août 2022
Réponse : Ashford Security Ltd
Thank you for your feedback sir, we apologise you had this experience at this time. Following on from our phone call today, we appreciate your thoughts and comments and will conduct an internal review of our pre-install processes with a view to eradicating any risk of this occurring again in the future. Thank you once again, we wish you all the best.
Always a great service
25 juillet 2022
Réponse : Ashford Security Ltd
Thank you so much for leaving us a 5 star review Fred & Tracy, we are very grateful to you both and wish you all the best!
Highly recommended local company
We have used Ashford Security for several years now and we have always been pleased with the outcome of the work they have done. Graham and his team are polite courteous and excellent at what they do. Highly recommended local company who will do the utmost to meet customer needs.
20 juillet 2022
Réponse : Ashford Security Ltd
Wow what a lovely a review of us John, thank you so much! We aim for excellence and continually look at how we do things to ensure we maintain and enhance that position. We really do appreciate your recommendation as we believe customer satisfaction is paramount and recommendations are a true testament of this! All the very best to you and loved ones!
Helpful and pleasant staff as always
18 juillet 2022
Réponse : Ashford Security Ltd
Many thanks for your review Suzanne, we always try our best so it's great to see you feel that way!!
Cat 6 Ethernet network cables install
Always friendly and excellent customer service in addition to excellent work, good problem solving. Ashford Security fitted some Cat6 Ethernet cable around my house, for high speed wired internet; cable runs into loft, and little complex to get right, but I’ve used them before for alarm systems and running data cables for me and they always do fantastic job.
18 juillet 2022
Réponse : Ashford Security Ltd
Wow what a great review of us Stuart! Thank you so much for taking time out of your day to leave your thoughts. We do like a challenge and try our best to deliver in every moment of every day. The team were delighted to read your comments, thank you once again!
Great service
17 juillet 2022
Réponse : Ashford Security Ltd
Many thanks for your 5 star review of us Steven!! We are grateful! All the best to you and loved ones!
Good service, however protacted time on site.
Good service as usual, however protacted time spent on site. It appeared to be caused by either a mistake in identifying the correct cable run in the panel or inadequate site records.
12 juillet 2022
Réponse : Ashford Security Ltd
Many thanks for your review Mr Hill, we really appreciate you taking the time as we believe honest feedback is the lifeblood of champions. We regret you felt there was a protracted time spent on site. It is in both our interests to be as efficient and effective as possible. We will conduct an internal review to see how we can adapt and overcome any root causes. Thank you for bringing this to our attention. Very best wishes to you and loved ones!
The work was carried out efficiently…
The work was carried out efficiently and very pleasantly,
one star lost because I had to nudge a reminder, though I do understand supply chain problems!
11 juillet 2022
Réponse : Ashford Security Ltd
Many thanks for your review Jennie, it was good to speak with you earlier. We were initially alarmed to see the one star review but were happier to learn it was meant to be a four star review. We always aim for an excellent, five star performance in everything we do so an internal review of our procurement procedures has been conducted. We will continue to monitor the performance of our suppliers and supply chains. We look forward to impressing you in the future with other potential works on the horizon. All the best to you and loved ones!
Ashford Security always respond quickly…
Ashford Security always respond quickly and effectively. All their staff are helpful and courteous. Annual reviews are completed in a reasonable time and at a reasonable cost.
10 juillet 2022
Réponse : Ashford Security Ltd
Wow thank you for your lovely review of us!! We really appreciate it!! Everyone here is really happy to read how you feel!! All the best to you and loved ones!
Excellent Service and the alarm…
Excellent Service and the alarm engineer was ontime, polite and carried out an exceelent job
7 juillet 2022
Réponse : Ashford Security Ltd
Wow thank you so much for taking the time out of your day to leave us such a lovely review! We are delighted you feel this way! All the best to you and loved ones!
Réponse : Ashford Security Ltd
Thank you for leaving us a 5 star review Mervyn! We try our very best to be as helpful as possible so it's great you feel this way!
Installed new alarm next day from…
Installed new alarm next day from request. Was an upgrade of old system, but it all went smoothly.
27 juin 2022
Réponse : Ashford Security Ltd
That's fantastic to read, thank you very much for taking the time to leave your thoughts and feelings on how the installation progressed to completion. We are very pleased!
Our company alarm developed a fault.
Our company alarm developed a fault.
I emailed Ashford security in the morning asking for assistance. They emailed back in under 45 minutes stating an engineer would be with us the very same day in the afternoon! They completed the work to rectify the fault and the alarm was ready to re activate that evening.
Excellent service, quick and efficient.
19 juin 2022
Réponse : Ashford Security Ltd
Wow thank you for the fantastic review, we really appreciate it! We are delighted to read about your experience with us! Our approach is one of continuous improvement in order to ensure we do things in the most excellent and efficient manner possible. Thank you once again - all the very best to you and the team!
excellent service
17 juin 2022
Réponse : Ashford Security Ltd
Thank you so much for taking the time to leave us a 5 star review! We always endeavour to deliver excellent service so it's great to see you feel that's the case! All the best to you and loved ones!
Great service
11 juin 2022
Réponse : Ashford Security Ltd
Thank you so much Judith! Very kind of you to say!
A very reliable and extremely friendly…
A very reliable and extremely friendly company. Happy to give support and advice out of working hours . I would most definitely recommend this company.
7 juin 2022
Réponse : Ashford Security Ltd
Wow thank you Val for your truly brilliant review of us! The team are delighted to read your lovely words! It's always a pleasure to be there when in need...we try our best, if we can, we will! Kindest regards to you and loved ones!
Reliable company
Always reliable and knowledgeable. Friendly cheerful people. Lovely company to deal with
29 mai 2022
Réponse : Ashford Security Ltd
Wow thank you Chris for such a wonderful review about us! We try our absolute best always so it's lovely to read such great praise! We are delighted! Wishing you and loved ones a brilliant Jubilee break!
Very good service.
26 mai 2022
Réponse : Ashford Security Ltd
Thank you very much for taking the time to leave us a 5 star review, we really do appreciate it given the level of quality we deliver day in day out is a key focus in everything we do!
Always a pleasure to work with
Always a pleasure to work with. Charming people, professional job and great after care. So good that at time I’m tempted to put in more gates just so they can make them powered. We had them at our last house, and have used them again. ANY problems and they respond so quickly.
18 mai 2022
Réponse : Ashford Security Ltd
Wow what an incredible review of us! Thank you so much for your kind words William! The team were delighted to read such fantastic feedback, all the best to you and loved ones!
Great service and really helpful
Great service and really helpful. Came straight away on a Saturday to sort out the issue and ensured it was 100% sorted, coming back later in the day with the part needed to fix the problem.
3 mai 2022
Réponse : Ashford Security Ltd
Wow thank you so much for the great review of us! We really appreciate the candour and your time to explain what happened. We want to be the best and know, alongside expertise and efficiency, being kind, helpful and attentive are the key ingredients!
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