Ashridge Nurseries Avis 300

TrustScore 3.5 sur 5

3,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We ordered 12 175cm tall purple beech hedging plants as barefoot very late in the season (late May). We soaked them in tepid water for 2 hours when they arrived and got them straight in the ground wit... Voir plus

Noté 5 sur 5 étoiles

The bare root roses I ordered from Ashridge in January 2025 (Zephirine Drouhin and Dancing Queen) have both taken well and are now producing fantastic blooms, in just 16 months. Zephirine is almost at... Voir plus

Noté 1 sur 5 étoiles

😕Shameful❗️Hopeless❗️ Take the money. No communication as to delivery date/time. Never answer the phone. No complete order or offer of plant substitutes etc etc etc. Think we’ll pass on orderin... Voir plus

Noté 2 sur 5 étoiles

Despatch times are very long. Order placed for lavender on the 6th May. No indication that they did not hold the stock. Chased it a week later and was told despatch not until week of 8th June, 5... Voir plus

À propos de l'entreprise

  1. Jardinerie

Écrit par l'entreprise

Ashridge Nurseries is an online garden centre trusted by over 100,000 UK British gardeners


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

300 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 42 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 4 sur 5 étoiles

Good delivery and good trees but with slight damage

Bought a number of native tree whips, most good quality which i cant complain for the price, delivery was excellent with the ability to track the van, but my problem was that an oak sapling had a completely dead top (the bottom of the tree was still alive so not a massive problem) some hawthorns had dead branches on them and a spruce had snapped branches. Overall these didn’t detract much from my overall experience as the rest of my trees were fine, and they all had healthy roots and all have buds which have leafed out now

9 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Cottage Garden Sweet Peas

I received some sweet pea plugs from Ashridge Nurseries via Roya Mail. The quality of the plugs was excellent - very healthy and strong growth. Clear, helpful guidance on how & when to plant the plugs. The packaging was also very good. I was also impressed with their Environmental Policy and pleased to read that most of their plants are UK grown. Massive thumbs up for Ashridge Nurseries! I will certainly use them again.

18 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

I wished I had read the reviews

I wished I had read the reviews. My last order wasn't packed properly - Roses just chucked into an open bin liner. Still hoping the raspberries will be ok.

5 avril 2024
Avis spontané
Logo de Ashridge Nurseries

Réponse de Ashridge Nurseries

Thank you for your review. You are quite correct, and as we've advised in our previous correspondence, the packaging of your roses did not meet our standards, for which we apologise. Your raspberry canes were included on a previous order and should you have any queries regarding them please contact support@ashridgetrees.co.uk. A member of our customer service team will be able to help with your query.

Noté 4 sur 5 étoiles

Opened the box and found only 1 plant…

Opened the box and found only 1 plant after I'd ordered 2. Just within measurements of 30-40cm but at least it looked a decent plant. Went to plant it and realised it was actually 2 plants but after splitting them the 2nd plant which I thought was a side shoot of the 1st plant I'd received was so much smaller and spindly. Probably should have gone to a garden centre and bought 2 decent plants?

UPDATE. Ashridge have contacted me and apologised and refunded me for both plants knowing one plant was ok. Updated to 4* (should have been right first time)
THANKS very much, rog

2 mars 2024
Avis spontané
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Réponse de Ashridge Nurseries

Thank you for your review. As it is anonymous, with no order reference, it is not really possible to deal with any of the issues you raise. Please could we ask that you email us at support@ashridgetrees.co.uk with some photographs, mentioning Trust Pilot and your order number as a reference, so that we can have the opportunity to deal with any issues that you may have.

Ashridge Nurseries

Noté 5 sur 5 étoiles

High quality trees at a great price

The trees I purchased from Ashridge were of exceptionally good quality and at such a good price. They were very safely packed and arrived in pristine condition. I would highly recommend this company and their products.

23 février 2024
Avis spontané
Noté 4 sur 5 étoiles

In all fairness....

I too ordered a number of bare rootstock trees last year for delivery this month. The website was professional, the communication good. But, the reviews scared me.

When the rootstocks arrived they were good and strong but one of the additionally purchased items had been missed and we'd been sent something else instead. I made contact via their website and within 60 minutes I had a written apology and a promise that the correct item would be sent out that day. It arrived the next day, a Saturday, by Royal Mail Special delivery.

I would definitely buy from Ashridge again.

2 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Helpful and high-calibre

I have bought a number of trees and saplings for a hedge from Ashridge over the last few years. I have always found them swift and reliable. Their website is full of very useful information. If you have a query an email or phone, they get back to you with really helpful answers specific to your case. It is just great to deal with the genuinely helpful and high calibre firm.

1 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Very Happy customer

Ashridge are a great company to deal with. Just had my barerooted plants delivered and very happy with them, all a good size with healthy roots. Their customer service is very quick and helpful.

6 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

The second part of my order

The second part of my order, that is lavender plants, which you showed in stock, has not arrived. If they are not in stock you should contact me and I will go elsewhere. None of the contact or help links work on your website, it is impossible to contact you

29 octobre 2023
Avis spontané
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Réponse de Ashridge Nurseries

We are very sorry to hear about the issues around the delivery of your Lavender plants. Both our email address and phone number can be found on our web site. We would very much like to help resolve any concerns you may still have regarding your order and if you would like to contact us at support@ashridgetrees.co.uk we will be pleased to help you. It would be helpful if you can please quote Trust Pilot in the subject line.

We do make it clear on our website that Hidcote Lavender is available to order, but despatch will not be until April 2024.

We emailed you on 23rd October advising that your lavender plants would be despatched in April 2024, this email may have gone into your JUNK/SPAM folders.



You are a valued customer and please contact us at support@ashridgetrees.co.uk if you require any further assistance where we look forward to helping you.


Noté 5 sur 5 étoiles

This company stands out because of…

This company stands out because of quality plants , efficiency and customer service!
Thank you very much for your hard work and this amazing opportunity to have such beautiful plants we( inc neighbours and passers-bys) all can enjoy !

7 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

Not a happy experience

Not a happy experience. Wish I had read the reviews about failed raspberry canes, and also the small print of their terms and conditions. Last November I ordered 5 Autumn Bliss bare-rooted raspberry canes and 10 Glen Ample canes. All five autumn raspberries thrived and produced lovely fruit. Eight of the 10 Glen Ample failed completely — planted in the same soil, to the same depth, with the same watering and weeding regime — and one more produced just a single shrivelled leaf at soil level. While Ashridge would have been happy to replace the failed canes, they wanted to charge in full for delivery, even though the failure was clearly in the plants rather than the way they were planted and cared for, or the autumn raspberries would have failed too. As they suggested, the delivery charges would make the plants rather expensive, so I opted for a refund instead. I shall order canes from another supplier, and try to forget that last year I paid full delivery charges for just six canes that survived, out of 15.

19 septembre 2023
Avis spontané
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Réponse de Ashridge Nurseries

Thank you for taking the time to provide us with your feedback. We are sorry that you are disappointed, however the terms of our guarantee, which you accept when placing an order, do clearly state that shipping will be charged for any plants replaced due to failure.
We take enormous pride in the plants that we send out and find it equally disappointing when they fail, and as a result, under the terms of our guarantee, we always offer to replace/refund/provide a credit note for any plants that have failed to establish subject to our terms and conditions.
In this instance, we have refunded you in full for your failed raspberry canes.

Thank you again for your feedback.

Noté 4 sur 5 étoiles

Great customer service

I had some issues with the birch trees I bought from Ashridge Nurseries. After submitting a form on their website I was contacted within a couple of days, and after a short email exchange, I was able to resolve my issue easily. They were polite, responsive, and easy to deal with.

30 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Lovely Plants

Ordered two roses planning for next year not expecting to receive them in full flower, what lovely plants.

12 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Great customer service. Great plants!

Great customer service and care. They listen to requests about plants, deliveries - so helpful. Their plants are vibrant & healthy when they are delivered because they left Ashridge in that condition and are very well packed to arrive in excellent order. From ordering to planting they have process and plants spot on! Thank you.

19 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Lovely Wisteria

I ordered a wisteria, it is a very healthy and strong plant, well worth every penny. It was packaged well, it arrived in good time and I was kept up to date through the whole process. I will definitely buy from ashbridge again, very happy.

21 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

A very healthy plant arrived in great condition

It's always a gamble buying something before seeing it, but it paid off. A very healthy Lonicera arrived in great condition, at the time Yodel said it would. It came packed in a box, which was undamaged, and despite the hot weather its soil was still damp. I have a lot of plants on my list that I plan to get later in the year, and because of this positive experience I shall definitely be getting them from Ashridge.

10 juin 2023
Avis spontané

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