Delighted with my boiler repairs, still 2 yrs warranty, rang in the morning and the engineer was in the area at 5pm…. Very kindly put me as an extra job… arrived fitted new part and was leaving me at... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I placed a Warranty call on ATAG on Tuesday afternoon and by midday the next day an engineer turned up with the correct spare. ATAG kept me informed at all change points in the call on what next to... Voir plus
L'entreprise a répondu
We have had a ATAG combie boiler for 5 years during which time it has proved to be reliable with the exception of a fault which we had to report to ATAG customer services. ATAG customer services were... Voir plus
L'entreprise a répondu
We had a atag boiler fitted and have never looked back. Fitted in a day very cleanly and professionally by Adrian plumbing and heating. Absolutely great fitter he takes the time to show you all ne... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We do things differently at ATAG. Our constant commitment to engineering precision, matched with our commitment to only using quality components, means that our boilers are built to last. Spending money on a new boiler is a big investment, and you need to be sure that it’s going to keep you warm for years to come. That’s why every ATAG boiler comes with a 12-year warranty, with the option to upgrade to 18 years on all parts and all labour. For us, it’s about your long-term peace of mind. ATAG boilers can only be bought through an ATAG Selected Partner (ASP). All of our ASPs are legally qualified Gas Safe Registered installers who know how to install an ATAG boiler correctly. We only sell to gas-safe installers because we need to know you’re in safe hands all the way. To find out more, visit www.atagheating.co.uk.
Coordonnées de contact
Operational Address: 1 Masterton Park, South Castle Drive, KY11 8NX, Dunfermline
- 0800 680 0100
- office@atagheating.co.uk
- atagheating.co.uk
4,8
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fabulous customer service
After struggling with the process of obtaining replacement parts I had a great conversation with Paul, head of technical at ATAG. Not only did he resolve the confusion on how to obtain parts, but he agreed to send out a complimentary replacement part, next day delivery, for the delay we experienced and provided me with his direct contact details should we require any assistance in the future. Fabulous customer service, thank you.
13 juillet 2026
Avis spontané
Réponse de ATAG Heating Technology UK Ltd
Dear Emma Haase
Thank you for taking the time to share your feedback.
We’re sorry to hear you initially experienced difficulties obtaining the replacement parts, but we’re delighted that Paul was able to resolve the situation for you.
It’s great to know he provided clear guidance, arranged the replacement part, and delivered the level of customer service we strive for.
We’ll be sure to pass your kind comments on to Paul.
Thank you again for your patience and for choosing ATAG.
Kind regards
ATAG Heating Technology
Completely satisfied with my ATAG…
Completely satisfied with my ATAG combination boiler. I had my boiler installed nearly 2 years ago and have been delighted with it. I’m sure it is more efficient than the boiler it replaced, and it comes with a 12-year warranty (provided I have it serviced annually), which tells me that ATAG are sure it will give me long service. I heartily recommend getting an ATAG boiler.
8 juillet 2026
Réponse de ATAG Heating Technology UK Ltd
Dear ANDREW MILLARD
Thank you for your fantastic feedback.
We’re delighted to hear you’ve been completely satisfied with your ATAG combi boiler over the past two years and that you’ve noticed the improved efficiency compared to your previous boiler.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
It’s also great to know the 12-year warranty gives you added confidence and peace of mind.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thank you for your recommendation and for taking the time to share your experience with ATAG.
Best wishes
ATAG Heating Technology
Came to repair my boiler within two…
Came to repair my boiler within two hours of making a call to report a problem.Can’t ask for better service than that.
9 juillet 2026
Réponse de ATAG Heating Technology UK Ltd
Dear sylvia vaughan
Thank you for your kind feedback.
We’re delighted to hear you received a fast response to your warranty request and that everyone you dealt with, from our customer service team to the engineer, was polite and professional.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thank you for your recommendation and for taking the time to share your experience with ATAG.
Kind regards
ATAG HeatingTechnology
Excellent service Fast response
Fast response
Polite staff from call centre to installer. Highly recommend
2 juillet 2026
Réponse de ATAG Heating Technology UK Ltd
Dear James McGahan
Thank you for your kind feedback.
We’re delighted to hear you received a fast response to your warranty request and that everyone you dealt with, from our Technical Helpdesk to the engineer, was polite and professional.
Thank you for your recommendation and for taking the time to share your experience with ATAG.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
Réponse de ATAG Heating Technology UK Ltd
Dear Martyn
Thank you for taking the time to review your recent warranty visit.
We are please that you found the Warranty Partner, efficient.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Kind regards
ATAG Heating Technology
Excellent service via ATAG referral to…
Excellent service via ATAG referral to local engineer Craig @ Heat it . Perth .
Solved the issue quickly , with a steady eye for detail .. he did a proper root & branch examination of flow /return issues. All resolved .
Hugely relieved as so clear & helpful. 💯 %
2 juillet 2026
Avis spontané
Réponse de ATAG Heating Technology UK Ltd
Dear S J Ogilvie
Thank you for your fantastic feedback.
We’re delighted to hear that our Warranty Partner, Craig at Heat It provided such a positive experience.
It’s great to know he took the time to carry out a thorough investigation, identify the root cause of the issue, and resolve it quickly.
We’ll be sure to pass your kind comments on to Craig.
Thank you for taking the time to share your experience with ATAG.
Best wishes
ATAG Heating Technology
Best decision we have made in years
We recently had an ATAG boiler installed, and I couldn't be happier with the decision.
First and foremost, a massive shoutout to our installer.(Pete from Heatrite) The service we received was top-tier from start to finish—incredibly professional, tidy, and took the time to make sure everything was set up perfectly.
As for the ATAG boiler itself, the build quality is immediately obvious. It is an exceptionally well-made piece of engineering. Two things stood out to us right away: it is extremely quiet (you honestly hardly know it’s running)as the airing cupboard is in our bedroom, and it's highly economical, which is a massive plus for our energy bills.
It has also made a noticeable difference to our water temperature for the better—no more fluctuating temperatures, just instant, consistent hot water. And not to mention the long warranty that comes with it provides fantastic peace of mind. Knowing we are covered for years to come makes this a phenomenal investment.
Highly recommend both ATAG and a quality local installer if you want a stress-free heating upgrade!
29 juin 2026
Réponse de ATAG Heating Technology UK Ltd
Dear customer
Thank you for taking the time to leave such a detailed and thoughtful review.
We’re delighted to hear you’re so pleased with your new ATAG boiler and the difference it has made to your home, from the quiet operation and consistent hot water to the improved efficiency and long warranty for added peace of mind.
We’re also thrilled to hear that Pete from Heatrite provided such a professional installation and made the whole process stress-free.
We’ll be sure to pass your kind comments on.
Thank you for your recommendation and for choosing ATAG—we really appreciate your support.
Kind regards
ATAG Heating Technology
ATAG was recommended by boiler…
ATAG was recommended by boiler servicer. The fitted boiler is reliable, quiet, efficient and with TADO app easy to operate.
Service from supplier has been good and ATAG have followed up with calls to check the boiler is performing well. They have provide technical support. Though I have not needed to use that service it is reassuring to know it is available.
29 juin 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Mr Philip Sapwell
Thank you for your fantastic feedback.
We’re delighted to hear your servicing engineer recommended ATAG and that you’ve found your boiler reliable, quiet, and efficient.
It’s also great to know you’re enjoying the convenience of controlling it with the tado app.
We’re pleased our follow-up calls and technical support have given you added peace of mind, even though you haven’t needed to use the service.
Thank you for taking the time to share your experience and for choosing ATAG.
Kind regards
ATAG Heating Technology
Very pleased with it and it’s much…
Very pleased with it and it’s much quieter than previous boiler which wasn’t an ATAG.
Happy with the long guarantee as well
30 juin 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Anon
Thank you for your feedback.
We’re delighted to hear you’re very pleased with your ATAG boiler and that you’ve noticed how much quieter it is compared to your previous one.
It’s also great to know the long warranty gives you added peace of mind.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We appreciate you taking the time to share your experience with ATAG.
Kind regards
ATAG Heating Technology
Boiler works very well and is more cost…
Boiler works very well and is more cost effective than previous boiler.
29 juin 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Simon Fox
We are pleased to hear that you boiler is working well and you are finding it more cost effective than your previous boiler.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thank you for taking the time to review.
Kind regards
ATAG Heating Technology
So far so good
So far so good. Boiler recommended by trusted plumbing company who are certified to install and service product. No real problems so far after 21 months. Appears to be very efficient and easy to control through the Hive app. Good warranty. Recommended.
23 juin 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Rebecca
Thank you for your great feedback.
We’re pleased to hear your trusted installer recommended ATAG and that your boiler has been performing reliably for the past 21 months.
It’s great to know you’re finding it efficient, easy to control through your Hive app, and that the warranty gives you added peace of mind.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thank you for your recommendation and for choosing ATAG.
Best wishes
ATAG Heating Technology
Great boiler to have .
This range of boiler I’m told by a lot of people is the best right now , The control box took a bit of getting used to as you keep the temperature constant rather than turning it up and down, husband still can’t grasp it , it worked better for me in winter than our old boiler as I felt the house was always a good temperature, great customer service and warranty, will know next year if we are saving money or not .
23 juin 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Sharnie
Thank you for taking the time to share your experience.
We’re delighted to hear you’re enjoying the comfort and consistent temperature your ATAG boiler provides, and that you’ve had a positive experience with our customer service and warranty.
It’s also great to know you’re getting used to the controls and finding the heating system works well for your home.
We hope you continue to enjoy the benefits of your boiler and look forward to hearing how it performs over the coming year.
Thank you for choosing ATAG.
Kind regards
ATAG Heating Technology
A completely hassle free boiler
Economiser condensing boiler. We had this fitted when our old boiler had come to the end of it's life two years ago. It was recommended by our plumber as being top quality. At the same time we had new radiators. It was not the cheapest, however I am hoping it will be best value over the years as it comes with a very long guarantee. It comes with an app to control it remotely, which can be programmed with multiple scenarios. Room thermostats are fitted to the new radiators. So we are sure it is more economical than our old system. Difficult to be more precise due to the complete refit.
It is very quiet and, so far, completely hassle free.
18 juin 2026
Réponse de ATAG Heating Technology UK Ltd
Dear NICOLE BOOTH
Thank you for taking the time to share such a detailed review.
We’re delighted to hear your plumber recommended ATAG and that your Economiser boiler has been providing quiet, reliable, and hassle-free performance over the past two years.
Our top-of-the-range Economiser boilers are among the quietest in the UK, proudly earning the Quiet Mark accreditation in 2021 in recognition of their exceptionally low noise levels.
It’s great to know you’re making the most of the remote control features and that the new heating system is delivering the comfort and efficiency you were looking for.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We hope it continues to provide excellent value for many years to come, and we appreciate you choosing ATAG.
Kind regards
ATAG Heating Technology
Good Service and a reliable Product
23 juin 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Tim Haigh
Thank you for your feedback.
We’re pleased to hear you’re happy with both the service you’ve received and the reliability of your boiler.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We appreciate you taking the time to share your experience with ATAG.
Kind regards
ATAG Heating Technology
I had the pleasure of dealing with…
I had the pleasure of dealing with Nathan regarding a recent issue with my boiler. He was helpful knowledgeable and empathetic. My problem was resolved and he kept me informed all the way through the process. It has given me some faith that there are still some companies out there that care about their customers. Thanks ATAG/Nathan
16 juin 2026
Avis spontané
Réponse de ATAG Heating Technology UK Ltd
Dear Lawrence Tulloch
Thank you for your wonderful feedback.
We’re delighted to hear that Nathan provided such helpful, knowledgeable, and empathetic support throughout the process.
Keeping our customers informed and ensuring issues are resolved as smoothly as possible is something we take great pride in, so it’s fantastic to know this was reflected in your experience.
We’ll be sure to pass your kind comments on to Nathan.
Thank you for taking the time to share your feedback and for choosing ATAG.
Kind Regards
ATAG Heating Technology
Efficient boiler at a reasonable price
I have had my Atag boiler for 18 months now. It's very easy to use and efficient. It was recommended by my gas fitter who has installed many of them. Comes with a 12 year warranty.
Battery operated remote control is very convenient.
18 juin 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Victoria
Thank you for your great feedback.
We’re delighted to hear you’ve found your ATAG boiler easy to use and efficient over the past 18 months.
It’s also great to know your installer’s recommendation gave you confidence in your choice, and that you’re enjoying the convenience of the remote control.
We appreciate you taking the time to share your experience and thank you for choosing ATAG.
Best wishes
ATAG Heating Technology
I am very happy with the installation…
I am very happy with the installation of the boiler and the way it has been working for nearly 2 years
10 juin 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Lynne Mccreight
Thank you for your feedback.
We’re delighted to hear you were happy with the installation and that your boiler has been performing well for nearly two years.
We appreciate you taking the time to share your experience and thank you for choosing ATAG.
Best wishes
ATAG Heating Technology
Réponse de ATAG Heating Technology UK Ltd
Dear Florin Madalin Maracineanu
We are so pleased that your new ATAG boiler is working great.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thank you for taking the time to review.
Kind Regards
ATAG Heating Technology
Boiler Problems
ATAG arranged to send an engineer out to me as I was having a problem with my boiler not giving me hot water. He checked out the mechanics of the boiler and made adjustments and since then it been working well so thank you Billy.
29 mai 2026
Réponse de ATAG Heating Technology UK Ltd
Dear Mrs Haley
Thank you for your feedback.
We’re pleased to hear that after experiencing an issue with your hot water, our engineer was able to attend, identify the cause, and make the necessary adjustments to get everything working properly again.
It’s great to know the boiler has been performing well since.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We appreciate you taking the time to share your experience with ATAG.
Kind regards
ATAG Heating Technology
Réponse de ATAG Heating Technology UK Ltd
Dear Belinda Davenport
Thank you for your review and for choosing ATAG.
The ATAG i range of boilers is the most efficient in Europe, thanks to its outstanding build quality, featuring high-grade brass and stainless steel components.
This level of engineering excellence enables us to offer a lengthy warranty, up to 18 years, across our entire boiler range, along with a lifetime guarantee on the heat exchanger as standard.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.