Athena Home Loans Avis 1 900

TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Friendly staff guided me through the process ... perhaps not as straight forward as some lenders might suggest ( more like a roast than a stir fry) but the support from the Athena guys pushed the pr... Voir plus

Noté 5 sur 5 étoiles

Athena staff walked me through the process of switching lenders from how to complete documents to bank valuation and settlement. They were really responsive to questions via email and text. There was... Voir plus

Noté 5 sur 5 étoiles

Changing home loans was made easier knowing that Athena was easy to contact quickly and easily if needed. I appreciate their email and messaging services for this. I love their product that gives a re... Voir plus

Noté 4 sur 5 étoiles

Applied for refinance loan with Athena. Overall easy experience. Just be mindful that being an online only setup some information on the web app may not appear right away when uploaded. Athena team wa... Voir plus

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À propos de l'entreprise


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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Noté 5 sur 5 étoiles

Formal But Easy Application

The process was formal, but an extremely easy interface to apply. I felt that the communication with all of their team members was very clear every step of the way, with no ambiguity of terms unlike our last mortgage institution.

22 novembre 2023
Noté 5 sur 5 étoiles

Helpful

Helpful, constructive, thinking outside the box to approve the loan and overall supportive

18 octobre 2023
Noté 5 sur 5 étoiles

Great experience

The application process was very easy, all online. Did not have to fill out a single bit of paper, which was awesome! It was approved very quickly and settlement was booked within a couple of weeks. No hiccups so far.
I would highly recommend Athena to anyone who's thinking of refinancing. Great experience.

25 octobre 2023
Noté 1 sur 5 étoiles

If you are sorry

If you are sorry , then refund my money that I lost because of time lost with you which I could have used to go somewhere else by now and saved interest. I could have have saved $4000 within this time.
I will ensure you don't get any customers from here on.
Anyone reading this review will determine themselves. I will put your review everywhere on facebook and twitter and LinkedIn,
Any even the , people please be careful not to use him who pushes to use Athena for their rates.

12 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Was good experience using Athena only…

Was good experience using Athena only negative would be assessor asked for way to many extra things that we have never been asked for making unconditional timing lengthy, Athena are fast I was told but not in my experience

17 octobre 2023
Noté 5 sur 5 étoiles

My initial contact with Bec was most…

My initial contact with Bec was most pleasant. She facilitated the process and was lovely to speak to following up on required documentation with patience and professionalism. Thank you Bec.

5 octobre 2023
Noté 1 sur 5 étoiles

6 months post Athena

As promised, I am updating my refinancing away from Athena. It’s been 6 months refinancing to a new bank, and the world hasn’t collapsed as Athena suggest. We still have a competitive rate 5.74%, and yes the rates have gone up but only in line with the RBA. We got $4000 also to transfer over. I am really surprised at all the 5 star Athena reviews, I hope they are genuine. So we are really happy with our refinancing to a ‘big bank’ so far. Will post again in 6 months.

1 octobre 2023
Avis spontané
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Réponse de Athena Home Loans

Hey Jimmy,

As we mentioned to you in your previous review, we’re sorry to see you leave Athena.

We’re glad that your rate hasn’t creeped up beyond the RBA interest rate increases. As we mentioned to you previously, the latest RBA data available showed that the average loyalty tax sits at 50bp, which costs the typical customer over $52,000 over the life of their loan 😡 As a previous Athenian, you’d know that we ditched the loyalty tax at the very start and were one of the only Aussie lenders to do so.

When comparing lenders in the market, make sure other lenders aren’t charging fees, existing customers are getting the same rate as new ones and the lender is rewarding you for your loyalty.

At Athena, we don’t charge fees on Straight Up and Power Up products, existing customers get the same rates as new ones on like-for-like loans, and with our AcceleRATES, we discount your rate as you pay it down!

We want to reassure you that all reviews here are genuine. We’re proud of our transparency and all feedback, good and bad, is taken seriously here.

We wish you all the best with your current lender. If you’d ever like to chat to one of our Loan Experts again to compare our product features with other lenders, give us a buzz on 13 35 35 and one of our Loan Experts will be in touch.

Noté 5 sur 5 étoiles

Super Product 4 the Little Peeps

Changing home loans was made easier knowing that Athena was easy to contact quickly and easily if needed. I appreciate their email and messaging services for this. I love their product that gives a reduction in interest rate charged, the more my loan is paid off. The offset account will help me achieve my goal sooner too. Because of their awesome home loan I’m looking forward to loving and leaving them sooner 😆

21 septembre 2023

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