Friendly staff guided me through the process ... perhaps not as straight forward as some lenders might suggest ( more like a roast than a stir fry) but the support from the Athena guys pushed the pr... Voir plus
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Lisez les avis des autres
Athena staff walked me through the process of switching lenders from how to complete documents to bank valuation and settlement. They were really responsive to questions via email and text. There was... Voir plus
Changing home loans was made easier knowing that Athena was easy to contact quickly and easily if needed. I appreciate their email and messaging services for this. I love their product that gives a re... Voir plus
Applied for refinance loan with Athena. Overall easy experience. Just be mindful that being an online only setup some information on the web app may not appear right away when uploaded. Athena team wa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Athena Home Loans
Écrit par l'entreprise
Coordonnées de contact
347 Kent Street, 2000, Sydney, Australie
- 133535
- hello@athena.com.au
- athena.com.au
4,5
Excellent
2 k avis
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Very efficient and organised
29 août 2023
We had a great experience and highly recommend Athena Home loans. Our application was approved in a timely manner with settlement a few weeks later.
We had a great experience. From application to settlement Athena can not be faulted.
17 août 2023
Super easy process and great service
2 août 2023
Home loan refinance quick easy & professional.
I found the website easy to use for my initial loan request. Athena staff got in touch quickly & were efficient & friendly to deal with. Documents were emailed & whole experience was smooth and hassle free. Quick approval and settlement process. I recommend Athena for their professionalism and service.
13 juillet 2023
I now have 2 of my refinanced mortgages…
I now have 2 of my refinanced mortgages with Athena. I really like the App & the functionality to see what your loan details are.
Athena is very easy to communicate with - especially via text & email - they make it easy, step by step & its quick.
This is of course in addition to good rates. I like the flexibility to make additional payments.
11 juillet 2023
Lighting fast approval and settlement
From approval to settlement was lightning fast. Their support team seems to be very prompt and you don't really need to get on the phone to speak to anyone which is I really like. They promptly follow up on sms/emails. If you are looking to get on a home loan quickly Athena is hands down the best!
5 juillet 2023
I do not have anything bad to say about…
I do not have anything bad to say about my amazing experience with Athena, love you guys. Keep up the humour, nothing better than a good laugh. Keep up the great work.
5 juillet 2023
Easy
Easy, friendly, great communication by email, phone and txt.
Very good after settlement communication of repayments.
I'm self employed and my loans usually take a long time to be reviewed before they settle. This has been the bestoan experience I've ever had. I'm an Accountant, do I help clients with loans all the time.
3 juillet 2023
Transparency
Transparency, straight forward, easy to work with. I look forward to working with the Athena Team.
2 juillet 2023
Welcome to the 21st Century
I've tried for home loans in the past with mortgage brokers and banks. All were horrible, inefficient, and one failed due to incompetence.
Not so with Athena. Start to finish, it was no muss, no fuss. It actually felt like we might finally be in the 21st Century. Thanks Athena!
29 juin 2023
So easy to deal with
So easy to deal with. Kept me up to date at all times. Highly recommended!!
22 juin 2023
Made it so easy
Made it so easy! Straightforward and kept me informed every step of the way.
12 juin 2023
I get you need to keep staff numbers…
I get you need to keep staff numbers down to maximise profit and make the entire process on line, but I like having more human interaction
6 juin 2023
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Goodbye
After 2 years as a customer I recently refinanced out of Athena
Uncompetitive in todays high interest rate economy. Athena was great when cash rates were low, they had one of the lowest rates on offer … but as the cash rate has fast risen the are struggling to remain attractive and competitive to other lenders (and I’m not comparing them to other banks honeymoon rates)
Athenas marketing is also getting old. Today most bank now offer no fees loans and will easily give existing customers the same rates as new customers
Good bye Athena
3 juin 2023
Avis spontané
Réponse de Athena Home Loans
Hey Michelle,
We're sorry to see you go, especially as an Athenian for two years.
We wish we didn't have to raise our rates either. When the RBA raises the cash rate, it immediately impacts our cost of funds to the business. We try to absorb the impact for as long as possible, but our lean business model makes it challenging.
We’ve always said to look beyond the introductory rate. While there may be more competitive intro rates out there currently, we won't go behind your back. We are different; our mission is to shake things up and show Aussies that there's a better way.
Right from the start, we ditched the loyalty tax, being the first Aussie lender to do so. We believe it's totally unfair to penalise loyal customers. That's why existing customers will always receive the same rate as new customers on like-for-like variable loans. We’ve written an article about loyalty tax that you might find helpful 👉 https://www.athena.com.au/learn/hidden-tax-costs
We wish you the best with your new lender!
Cheers,
Athena Team
Much better than the others
Friendly staff guided me through the process ... perhaps not as straight forward as some lenders might suggest ( more like a roast than a stir fry) but the support from the Athena guys pushed the process along. By old lender said 20+days but it happened much quicker once we were at settlement stage.
The app seems pretty straight forward and useful and the loan itself seems super flexible to allow extra payments etc.
24 mai 2023
No fuss
No fuss, very smooth process, everything was handled quickly with very little back and forth. Interest rates were much more reasonable than the big 4.
30 mai 2023
Great communication and willing to help
18 mai 2023
No longer competitive
No longer competitive. Draw you in with low interest rates then fail to hold that position and become uncompetitive with high rates. Forcing you to pay the loyalty tax.
The response is not correct, and what all lenders say as they charge much more after drawing in customers at a low price launch.
Fact: Athena has increased its rates MORE than the rba increases.
Fact: As the rba rates went up that enables other banks to not only hold but many have increased by less than the RBA. As they are earning much much more interest in total.
23 mai 2023
Avis spontané
Réponse de Athena Home Loans
Hey Luke, we want to reassure you that we absolutely don’t use sneaky tactics like rate bait to lure customers in. No scorpion home loans or loyalty tax here at Athena!
Loyalty is royalty at Athena. We are the first and one of the only Aussie lenders to ditch the loyalty tax. Our automatic rate match guarantees that our existing customers will always get the same rate as new customers on like-for-like loans. We think the loyalty tax is totally unfair and we want to see it gone.
Whenever the RBA increases the cash rate, it affects our cost of funds immediately. We try to absorb these costs for as long as is sustainably possible. We understand that times have been difficult with multiple rate rises and wish we had better news each time.
Last year in July, we did have to increase more than the RBA cash rate increase. We rely on funding markets, where there are a bunch of additional costs on top of the cash rate. Conditions in Australia and globally impact these funding costs and they’ve increased over recent months much more than the cash rate. We absorb them as much as we can but we always run super lean so in July last year we reached a point where we couldn’t absorb those additional funding costs any longer. We want to reassure you that whenever we can keep the rates or save you money, we absolutely will!
Excellent support experience
Excellent support experience. Athena were always keeping me up to date and quick to respond to any questions.
10 mai 2023
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