Friendly staff guided me through the process ... perhaps not as straight forward as some lenders might suggest ( more like a roast than a stir fry) but the support from the Athena guys pushed the pr... Voir plus
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Lisez les avis des autres
Athena staff walked me through the process of switching lenders from how to complete documents to bank valuation and settlement. They were really responsive to questions via email and text. There was... Voir plus
Changing home loans was made easier knowing that Athena was easy to contact quickly and easily if needed. I appreciate their email and messaging services for this. I love their product that gives a re... Voir plus
Applied for refinance loan with Athena. Overall easy experience. Just be mindful that being an online only setup some information on the web app may not appear right away when uploaded. Athena team wa... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Athena Home Loans
Écrit par l'entreprise
Coordonnées de contact
347 Kent Street, 2000, Sydney, Australie
- 133535
- hello@athena.com.au
- athena.com.au
4,5
Excellent
2 k avis
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All very smooth
All very smooth. Couple hiccups my end. Sorted quickly & easily by Peter. Kept up to date all through.
10 mai 2023
Quick painless process
Quick painless process. I always knew what stage we were at. Excellent communication.
7 mai 2023
Exceptional customer experience
The entire team of Athena staff I dealt with were amazing. The communication was great and they were extremely prompt in dealing with my transactions. I have never been more satisfied with a customer experience. Thank you.
4 mai 2023
Overall great experience
Great team of helpful staff, kept us updated and provided lots of insight.
25 avril 2023
The process was outlined well
The process was outlined well, the only reason l did not give 5 star rating there were a couple of glitches on settlement day.
23 avril 2023
Athena were understanding of my…
Athena were understanding of my situation and easy to communicate with.
5 avril 2023
Very easy to deal with
Very easy to deal with, keep in touch with updates, friendly and quite helpful.
5 avril 2023
Great experience of application…
The efficiency and ease of application process was pleasantly unexpected after I have dealt with some banks which are a nightmare
5 avril 2023
My experience transferring Mt loan to…
My experience transferring Mt loan to Athena had been great.
28 mars 2023
Honestly brilliant
Honestly brilliant! Exactly what you advertise with no fees, best rate and all sorted soooooo quickly! Totally recommend (and I never write reviews)
23 mars 2023
Make the change!
The process from start to finish was easy and quick. The staff stay in contact through the whole process and are extremely courteous and friendly. Wish I had changed sooner!
21 mars 2023
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
No longer the best rates
I’m sorry, but Athena came on the scene priding itself on offering the lowest interest rates in the market. And I switched and it was great! However, I’ve found a rate a full percentage point lower, and Athena simply advises that they will not offer a comparable rate.
You were great for a few years Athena! But c’mon, everyone is looking for the lowest interest rates right now, and you should be on board to offer these if other providers are doing so. So, looks like it’s time to move again…
10 mars 2023
Avis spontané
Réponse de Athena Home Loans
Hey there! We’d hate to see you go.
We don’t rate match as we offer our best rates upfront to all our customers, existing and new. As we’ve mentioned before, to determine which lender will be on your side in the long run, it’s important to look beyond the intro rate.
Yes, there are more competitive rates being advertised right now. And that’s because, elsewhere, that shiny new customer rate you join on doesn't last long. It quickly loses its shine as the lender passes on higher rate hikes to you once you're an existing customer, in order to reserve lower rates just for new customers. It’s a super common tactic to get new customers in the door and over time (sometimes as short as 3-6 months) they’ll creep up your rate as they think it’s unlikely you’ll go through the hassle of switching again, or even worse will be trapped with them because you’re not actually able to refinance.
From the very start, we ditched the loyalty tax (and we’re the first Aussie lender to do so!), because we believe it’s totally unfair to penalise your loyal customers. As an Athenian, you would know that existing customers will always get the same rate as new customers on like-for-like variable loans.
We intentionally built a home loan with features that help you pay down your home loan faster. This include AcceleRATES, the more you pay down the more we’ll lower your rate automatically. And we charge ZERO fees, we don’t believe in charging fees for simply being a customer.
Make sure when you’re comparing lenders in the market, you look at which lender will have your back in the long run (not just the start!).
If you’d like to chat to our Loan Experts about how our products compare to other lenders in the market, give us a buzz on 13 35 35.
Should have done this years ago!
The application process has been extremely smooth, including the loading of documents, ongoing updates & communications via the online portal, SMS messages and calls, and finally, the timely settlement process.
I have already recommended Athena to everyone at work who's interested in moving away from a big bank :)
6 mars 2023
They are awesome
2 mars 2023
Superfast process without any paperwork
26 février 2023
Rates still higher than most lenders
Hi Athena,
Just enquiring if your interest rates will be slashed any time soon. On todays interest rate Feb 23 it says 5.24% for variable. All four major banks plus many more lenders online all have rates in the mid to late 4% for variable home loans.
If your lender is able to advise if they will be competitive in offering a fair go with Australian customers and their home loans to pay them off quicker would be great to see.
Update Sep 2024. I'm glad I left back in October 2022. I have saved over 3000 dollars in interest Athena would of charged me in that time. They would of charged me loyalty tax for staying with them. Instead going with Qudos Bank my home loan late is 5.84 variable today compared to Athena's 6.39 or higher depending on what rate tier your on. Would highly recommend swapping away from lenders that don't look after customers best interest.
21 février 2023
Avis spontané
Réponse de Athena Home Loans
Hey Ryan,
So sorry for the late reply.
We give our best rates upfront to all our customers and never raise rates unnecessarily. But we’ve always said to look beyond the intro rate to determine which lender won’t go behind your back. We launched with a mission to shake things up by giving Aussies a fair go and actually helping them pay down their home loan quicker.
From the very start, we ditched the loyalty tax because we believe it’s totally unfair to penalise your loyal customers. That’s why with our automatic rate match, existing customers will always get the same rate as new customers on like-for-like variable loans. It’s common practice for lenders to lure you in with shiny low rate, and then once you’re through the door (sometimes in as little as 3-6 months 🤯), they’ll sneakily creep your rate up well beyond what you joined on – and more importantly, way higher than what they’re offering to new customers. Unlike big banks, we’re not in the business of screwing you over.
We intentionally built a home loan with features that help you pay down your home loan faster. This include AcceleRATES, the more you pay down the more we’ll lower your rate automatically. And we charge ZERO fees, we don’t believe in charging fees for simply being a customer.
Make sure when you’re comparing lenders in the market, you look at which lender will have your back in the long run (not just the start!).
If you’d like to chat to our Loan Experts about how our products compare to other lenders in the market, give us a buzz on 13 35 35.
Very happy I chose Athena
Before choosing an investor loan I did a lot of research to find the best loan and I found Athena had amongst the lowest interest rate and definitely the best features and low/no fees which sealed the deal for me. Customer service was also really friendly, professional and proactive, which made the whole experience much easier.
19 février 2023
Very easy to deal with and no big…
Very easy to deal with and no big complications. Easy to follow steps and a much more pleasant experience than previous banking firm . Great experience Athena
12 février 2023
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