HomeLoft Australia Avis 

136
TrustScore 4 sur 5

3,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 1 sur 5 étoiles

This company website advertises as an Australian company IT’S NOT!! The bench I ordered was supposed to take only a week and now the company has farmed out my $349 bench to an overseas company now acc... Voir plus

Noté 5 sur 5 étoiles

These glass blown pitchers are absolutely stunning & their size is amazing. Postage took a little while but well worth the wait. If you’re looking for a pitcher that has thick glass, holds 2 litres ve... Voir plus

Noté 5 sur 5 étoiles

Found exactly what I needed and although shipped from overseas the updates were frequent and the item was delivered on time.The sheets are top quality and even better no plastic wrapping , delivered i... Voir plus

Noté 4 sur 5 étoiles

I purchase a Crockpot Classic Slow Cooker for $152.51 from a website that appeared Australian based. The item took 20 days to arrive. Unfortunately the plug cannot be used in Australia. The plug... Voir plus

L'entreprise a répondu

3,8

Bien

TrustScore 4 sur 5

136 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 63 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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3,8

Tous les avis

(136)

34 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Don't buy they employ tactics to prevent returns for faulty goods

I purchased an electric pencil sharpener for $AUD288.35. I thought I was purchasing from an Australian site. After waiting for 17 days for it to arrive it was broken and will not work. Sent photos, break is obvious, now they wish me to return it to US to obtain a refund. Will cost me $67 to post. Offered me 30% of purchase price as settlement so I can pay 70% for the inconvenience of receiving a broken item from them. They didn't see this as a bazaar idea. They have Australian office and will discard the damaged product but will accept return there. No commonsense and no customer service. Avoid them.

10 décembre 2024
Avis spontané
Logo de HomeLoft Australia

Réponse de HomeLoft Australia

Hi Gaylene,

We understand that you were not happy with the product delivered to you. We are investigating the case further and reevaluating the product in question. If a violation of the listing is found, we will proceed to de-list the product. We are sad that the product did not live up to your expectations and assure you that this will be checked thoroughly and corrective actions will be taken. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Regards,
Swapnil

Noté 5 sur 5 étoiles

Great product, trouble-free transaction. :)

In truth, the whole experience was uneventful! Just the way I like it.. I found the goods I needed and what was delivered was exactly what was promised. The quality is high and I have the first batch nearing the bottling stage now. Shipment from the US (of course) took a little while, but was well within my expectations. Overall a great experience and a great product. :)

13 novembre 2024
Avis spontané
Noté 4 sur 5 étoiles

I am extremely happy with the quality…

I am extremely happy with the quality of the product. The delivery time was also quite reasonable, given that the product was coming from the USA to Australia. Tracking information was very accurate and updates were received on a regular basis.

8 novembre 2024
Avis spontané
Noté 4 sur 5 étoiles

Found this hard-to-acquire dishwasher…

Found this hard-to-acquire dishwasher rack repair compound via Home Loft Global. Item arrived as advertised and requested. It took a while to arrive and tracking information was a little confusing but happy with the process as a whole. Would use again.

3 août 2024
Avis spontané
Noté 1 sur 5 étoiles

Website pretending to be Australian

Website pretending to be Australian. Head office is inda. I’m still waiting a response regarding my cancellation. It’s been two weeks. Their phone rings out and they do not respond to emails. Avoid this website at all costs. Have put in a charge back request through my bank.

9 août 2024
Avis spontané
Logo de HomeLoft Australia

Réponse de HomeLoft Australia

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Noté 1 sur 5 étoiles

Deceptive title.

Despite the company being named AU Homeloftglobal the company is based in India - the name is deceptive with the AU which is code for Australia and therefore misleading.
Secondly, I complained about the cost of one of your electrical items being about 50% more expensive.
You state in your reply that you factor into account local supply and demand/shipping costs etc.
Why would anyone buy a heavy grill from you if they have to pay for shipping plus customs fees from India at huge expense? And what if the item has to be returned? Also do you dispatch items to Australia with the relevant plug/electrical attachments for Australian homes?
I'd love to know.
Also, your demand and supply argument is ridiculous. The market dictates the price accordingly and if you can't at least match local prices you won't be selling much.

24 août 2024
Avis spontané
Logo de HomeLoft Australia

Réponse de HomeLoft Australia

Dear Customer,

I want to let you know that the price on our website involves various factors like demand and supply, customs charges, quality, etc., which is why our price differs from other local vendors.

Regards,
Swapnil

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