I have been trying to return these jeans since the 07/08 and have been getting radio silence. The jeans I ordered looks nothing like the image advertised and the sizing is so off from the last ti... Voir plus
L'entreprise a répondu
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Love the jeans, motel is the only brand i own, however the sizing is extremely inconsistent, which made it hard for me to purchase more !! (although i still ended up buying more) i’m just trusting tha... Voir plus
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I now have 3 pairs of the same size and type of jeans in different colours, i have loved them in the past and hence purchased more. However, one of the pairs I’ve received is clearly not the same fit... Voir plus
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I can’t recommend Motel Rocks highly enough! Their clothes are fantastic quality at really affordable prices, and their service is always quick and efficient. I’ve never had a single problem wit... Voir plus
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3,1
Moyen
309 avis
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Tall Girl Jeans
Buying jeans is never easy for a tall girl and in all honesty I was a bit nervous buying them online, but the websites size description was very clear and I ended up with no problem at all with the jeans fitting even better than I could’ve imagined!! Thank you Motelrocks for my new favourite pair of jeans ☺️
8 juillet 2026
Réponse de Motelrocks
Hi Kaylee, thank you for leaving a review. I am so pleased to hear that you have found the perfect fit and that you love the jeans! I hope to see you shopping with us again!
Motel x
Olive Dudley top
Olive Dudley top runs small; wouldn’t recommend for anyone with sensory issues, as it’s very scratchy. Took double the estimated time. If the top had been 20 dollars cheaper, it would have gotten a higher star rating, as the top is cute but defo not worth the price. EDIT: The estimated delivery time was 5-8 business days; it took well over that. There is also a massive gaping in the arm area that shows off a good portion of the bra, would not recommend for anyone with a larger chest than A
2 juillet 2026
Réponse de Motelrocks
Hi Bonnie, I am sorry to hear that you have not had a good experience shopping with us. It looks like your parcel arrived within the shipping timeframe advertised, but if this is not the case please make sure to reach out to the customer service team so that they can take a look into this further.
We appreciate your feedback regarding the Dudley top and it will be passed on to the relevant departments. I apologise for any inconvenience caused.
Motel x
Réponse de Motelrocks
Hello, I am very sorry to hear that you have not been happy with your order experience. I can see that our customer service team have requested some more details from you to be able to help resolve your issue - please make sure to keep in touch with the team so that they can get this resolved. I apologise for any inconvenience caused.
Motel x
i order two pairs of jeans both the…
i order two pairs of jeans both the same style and size as a pair i already had which fit perfectly, however when i got both these pairs they were both different to one other and to the original pair i have, they are both too long and do not fit how i wanted them to. i am super confused why the sizes are different considering i chose the same size and since they are measured by inches how they are so different to my other pair. they are nearly 4 inches longer than my other pair so quite i bit longer. very upset bc i was so excited for those jeans and they do not fit how i wanted them to
7 juillet 2026
Réponse de Motelrocks
Hi Prisha, I am so sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please make sure to reach out to our customer service team with some further details so that they can take a look into this for you. I apologise for the inconvenience caused.
Motel x
Appalling sizing
Appalling sizing. So disappointing. Bought these pants multiple times, each pair fits different. It’s actually not that hard to make them the same. Do better 😔
10 juillet 2026
Réponse de Motelrocks
Hello, I am very sorry to hear that you have experienced an inconsistency with the sizing of your items - please make sure to reach out to the customer service team so that they can help you out. I apologise for the inconvenience caused.
Motel x
horrible
bad. firstly when i was in the check out it said i would be charged $200 NZD, new zealand dollars, which was not the case. i later saw that i was charged $248 NZD not $200 NZD, so i go and check my emails to see the receipt which says that i was actually charged $200 AUD, strange because still on the website it says that my purchase was $200 NZD, not AUD. so i was charged an extra $50 unknowingly. secondly, after receiving my order i realised that i had got them in a size too big so i go to return them so i can buy the correct size only to be told that my items are unavailable for return because the return window shut on the 9th of july, which is so weird because that is the day i placed my order. STRANGE. so now im stuck with 2 pairs of jeans that are too big and im down $250NZD. consider me unsatisfied and honestly just fed up.
9 juillet 2026
Réponse de Motelrocks
Hi Aryana, I am very sorry to hear that you have had a bad experience. I can confirm that the price you saw at checkout will reflect what you were charged - this would have been in AUD on the confirmation page so I apologise for the confusion. Regarding the issue with your return, please make sure to follow the correct instructions provided on the website - if you need any help please reach out the customer service team who will be able to provide you with all the information you need. I apologise for any inconvenience caused.
Motel x
Easy sizing
Easy to purchase. Sizing guide was easy to understand and they fit perfectly.
6 juillet 2026
Réponse de Motelrocks
Hi Dillon, thank you for leaving a review. I am glad to hear that you have found the perfect fit and found ordering easy - I hope to see you shopping with us again soon!
Motel x
Fantastic Product and Service
Seriously fantastic service and love the jeans. I ordered on a Monday night and had jeans by Wednesday. Will definitely be ordering some more jeans!
5 juillet 2026
Réponse de Motelrocks
Hi Katharine, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Good delivery amd my granddaughter…
Good delivery amd my granddaughter thought it “awesome” so I am happy. Perfect fit :)
8 juillet 2026
Réponse de Motelrocks
Hi Alexandra, thank you for leaving a review. I am so glad to hear that you and your granddaughter have been happy with the order and I hope to see you shopping with us again!
Motel x
As expected, no disappointments
Easy to order and arrived quickly. good quality. sizing in line with size guides on website. Will buy from them again.
6 juillet 2026
Réponse de Motelrocks
Hi Kirsty, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I look forward to seeing you shopping with us again soon!
Motel x
Réponse de Motelrocks
Hi Zoe, thank you for your review. I am so pleased to hear that you are happy with your order and hope to see you shopping with us again soon!
Motel x
I love the jeans especially as a petite…
I love the jeans especially as a petite person I would highly highly recommend the jeans and the jeans are true size, really love it.
8 juillet 2026
Réponse de Motelrocks
Hi Marie, thank you for leaving a review. I am so pleased to hear that you love our jeans and that you would recommend us! I hope to see you shopping with us again!
Motel x
Jeans were a perfect fit
Jeans were a perfect fit - sizing is accurate. I will need to get them taken up as they are way too long. Fast shipping
8 juillet 2026
Réponse de Motelrocks
Hi Bec, thank you for your review. I am so pleased to hear that you have found the perfect fit and that you have been happy with the delivery service provided - I hope to see you shopping with us again!
Motel x
I do like some styles of the jeans but…
I do like some styles of the jeans but they don’t all fit well. The colours sometimes on the website aren’t consistent when goods are received. Delivery is fast, and I’m reasonably happy with some of my purchases.
1 juillet 2026
Réponse de Motelrocks
Hi Mary, thank you for leaving a review. I am sorry to hear that you have experienced some inconsistencies with the sizing and colours of the jeans and we really appreciate your feedback on this - it will be passed on to the relevant teams. I am glad to hear that you have been pleased with the delivery service provided and I hope to see you shopping with us again!
Motel x
Réponse de Motelrocks
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
quick and good jeans
1 juillet 2026
Réponse de Motelrocks
Hi Sam, thank you for leaving a review. I am so glad to hear that you have been happy with your jeans and the service provided - I hope to see you shopping with us again soon!
Motel x
Faulty jean zip - refund processed promptly
Had an issue with the jeans I received which has a faulty zip, and the support team were very understanding and fixed the problem quickly by processing a refund
1 juillet 2026
Réponse de Motelrocks
Hi Lourdes, thank you for your review. I am sorry to hear that this happened with your jeans and so pleased that the customer service team were able to get this sorted for you quickly. I hope to see you shopping with us again!
Motel x
Clothes looked cheap and ugly and…
Clothes looked cheap and ugly and unfortunately did not match the website for what i paid I expected was better quality
6 juillet 2026
Réponse de Motelrocks
Hi Aluat, I am very sorry to hear that you have not been happy with your order and your feedback regarding the quality will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Best jeans I've ever tried on
Best jeans I've ever tried on. Super flattering and great material. Delivery was also pretty fast.
2 juillet 2026
Réponse de Motelrocks
Hello, thank you for your review. I am so glad to hear that you love your jeans and have found the perfect fit - I hope to see you shopping with us again!
Motel x
Réponse de Motelrocks
Hi Mads, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
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