I have been trying to return these jeans since the 07/08 and have been getting radio silence. The jeans I ordered looks nothing like the image advertised and the sizing is so off from the last ti... Voir plus
L'entreprise a répondu
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Love the jeans, motel is the only brand i own, however the sizing is extremely inconsistent, which made it hard for me to purchase more !! (although i still ended up buying more) i’m just trusting tha... Voir plus
L'entreprise a répondu
I now have 3 pairs of the same size and type of jeans in different colours, i have loved them in the past and hence purchased more. However, one of the pairs I’ve received is clearly not the same fit... Voir plus
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I can’t recommend Motel Rocks highly enough! Their clothes are fantastic quality at really affordable prices, and their service is always quick and efficient. I’ve never had a single problem wit... Voir plus
L'entreprise a répondu
3,1
Moyen
309 avis
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The clothes fit and were made well my…
The clothes fit and were made well my package was one week late wich was the only downside
2 juillet 2026
Réponse de Motelrocks
Hi Lucia, thank you for leaving a review. I am glad to hear that you have been happy with your items but I am sorry to hear that you have not been happy with the delivery service. It looks like your parcel was delivered within the timeframe but if you have any issues with the delivery please make sure to reach out to the customer service team so that they can take a look at this for you!
Motel x
Great quality top and fast delivery!
2 juillet 2026
Réponse de Motelrocks
Hi Millie, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Wash is a bit off but still great pair…
Wash is a bit off but still great pair of jeans
1 juillet 2026
Réponse de Motelrocks
Hi Milli, thank you for leaving a review. I am glad to hear that you are happy with your jeans and your feedback regarding the wash will be passed on to the relevant department. I hope to see you shopping with us again!
Motel x
Réponse de Motelrocks
Hi Demi, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
Just make sure you read the return…
Just make sure you read the return instructions ! I had to pay $30
to return jeans that were the wrong size and then 4 months later ( yes 4 months ) i had to chase actually getting the refund ! I re bought the jeans but if in Australia my advice would be find a store or know your size in their brands .Quality of actual product is good !
30 juin 2026
Réponse de Motelrocks
HI Belinda, I am very sorry to hear about your experience with your return - I apologise that this happened.
We have now changed our returns policy for our Australian customers to make sure that this situation does not happen in the future, we now offer faster, cheaper and trackable returns.
I apologise for the inconvenience that this caused.
Motel x
Réponse de Motelrocks
Hi Narelle, thank you for taking the time to leave such a wonderful review! We are so happy to hear that your was the perfect fit. We appreciate your positive feedback!
Motel x
Réponse de Motelrocks
Hi Addy, thank you for taking the time to leave such a wonderful review! We are so happy to hear that your order arrived quickly and that the sizing was just right for you. We appreciate your positive feedback!
Motel x
Quick delivery and love the product
3 juillet 2026
Réponse de Motelrocks
Hi Lee, we're so happy to hear you love the product and that our delivery was quick! Thank you for your wonderful feedback.
Motel x
My top had a hole in it and the website…
My top had a hole in it and the website won’t let me return or swap it. I would happily not get money as long as I get the top without a hole
2 juillet 2026
Réponse de Motelrocks
Hi Georgia, I am very sorry to hear that you have had an issue with your item - I can see that you have reached out to our customer service team and they are awaiting your response so that they can take a look into this further for you. I apologise for any inconvenience caused.
Motel x
Best jeans i’ve ever owned!
Best jeans i’ve ever owned!! and such fast delivery! i’m recommending motel rocks to everyone!
2 juillet 2026
Réponse de Motelrocks
Hi Samantha, thank you for leaving a review. I am so happy to hear that you love your jeans and that you would recommend us! I hope to see you shopping with us again soon!
Motel x
Haven’t received my parcel and no…
Haven’t received my parcel and no tracking information update
2 juillet 2026
Réponse de Motelrocks
Hi Dior, I am very sorry to hear that you have not yet received your parcel - please make sure to reach out to our customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Amazing clothes!
Quality was better than I was expecting and delivery only took a few days!! Love my new clothes, definitely will be buying from motel again in the future 🫶
1 juillet 2026
Réponse de Motelrocks
Hi Kiara, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I look forward to seeing you shopping with us again soon!
Motel x
Best Jeans Ever
Honestly these are the best fit jeans I have. It’s so hard to find this kind of fit and it’s perfect
1 juillet 2026
Réponse de Motelrocks
Hi Sam, thank you for leaving us a review. I am so happy to hear that you love your jeans and have found the perfect pair - I hope to see you shopping with us again soon!
Motel x
Quick to delivery and good product
30 juin 2026
Réponse de Motelrocks
Hello, thank you for your review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
I did not get my package
I did not get my package. Emailed about the issue and asked for a refund and I was sent back that it was recieved which it was not
8 juin 2026
Réponse de Motelrocks
Hi Freya, I am sorry to hear that you have not yet received your parcel - I can see that you reached out to our customer service team who asked for you to provide your order details so that they could investigate for you, unfortunately they did not receive a reply. I will make sure that an advisor is in touch with you again today, I apologise for any inconvenience caused.
Motel x
Grey & Black Long Sleeve
I wish the item sat as it does on the model, I got the smallest size and still too big unfortunately. However i still love it so i am happy to wear it rather than return it :)
1 juillet 2026
Réponse de Motelrocks
Hi Molly, thank you for leaving a review. I am sorry to hear that the item did not fit as expected but glad to hear that you still love it! I hope to see you shopping with us again!
Motel x
Réponse de Motelrocks
HI Kavita, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with shopping with us again!
Motel x
Réponse de Motelrocks
Hi Matilde, thank you for leaving a review. I am so pleased to hear that you been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
They are so comfortable and sit perfect…
They are so comfortable and sit perfect I think sizing could be a bit more easier to follow if you changed it
1 juillet 2026
Réponse de Motelrocks
Hi Emily, thank you for leaving a review. I am glad to hear that you have been happy with your item - your feedback regarding the sizing will be passed on to the relevant team!
Motel x
Jean are great
Jean are great. But sizing weird.
My size 30 from previous order were too big so I ordered 28 and they were too small. Exactly same style.
30 juin 2026
Réponse de Motelrocks
Hi Kerrie, thank you for your review. I am sorry to hear that you have experienced an issue with the sizing of your jeans and this feedback will be passed on to the relevant team. If you have any questions regarding sizing please just reach out to the customer service team who will be happy to help out!
Motel x
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