I have been trying to return these jeans since the 07/08 and have been getting radio silence. The jeans I ordered looks nothing like the image advertised and the sizing is so off from the last ti... Voir plus
L'entreprise a répondu
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Love the jeans, motel is the only brand i own, however the sizing is extremely inconsistent, which made it hard for me to purchase more !! (although i still ended up buying more) i’m just trusting tha... Voir plus
L'entreprise a répondu
I now have 3 pairs of the same size and type of jeans in different colours, i have loved them in the past and hence purchased more. However, one of the pairs I’ve received is clearly not the same fit... Voir plus
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I can’t recommend Motel Rocks highly enough! Their clothes are fantastic quality at really affordable prices, and their service is always quick and efficient. I’ve never had a single problem wit... Voir plus
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3,1
Moyen
309 avis
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Réponse de Motelrocks
Hi Jamie-Lee, thank you for your review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Réponse de Motelrocks
Hi Lily, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Favourite pair of jeans
Delivery was pretty quick, took a week and jeans fit like a glove. Great quality and definitely recommend at least having one pair of motel rocks jeans in your wardrobe!
30 juin 2026
Réponse de Motelrocks
Hi Mia, thank you for leaving a review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Perfect fit!
Jeans fit perfectly and are of great quality. Happy with purchase! Would buy again!
15 juin 2026
Réponse de Motelrocks
Hi Leanne, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and I look forward to seeing you shopping with us again soon!
Motel x
Réponse de Motelrocks
Hi Molly, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Easy to order and fast delivery making…
Easy to order and fast delivery making my daughter very happy on her birthday!
25 juin 2026
Réponse de Motelrocks
Hi Helen, thank you for your review. I am so pleased to hear that you and your daughter have been happy with the order and hope to see you shopping with us again!
Motel x
Réponse de Motelrocks
Hey Daniella, unfortunately it looks like you have left a review for the wrong company on our page - please leave a review for your Motel order if you have any feedback for us!
Motel x
Clothing is really cute but
Clothing is really cute. The price versus the quality of the items is a little disappointing.
16 juin 2026
Réponse de Motelrocks
Hi Tracy, thank you for your review. I am glad to hear that you have been happy with your order and your feedback regarding the quality and price of the items will be passed on to the relevant departments.
Motel x
Prompt easy delivery..
25 juin 2026
Réponse de Motelrocks
Hi Kerrie, thank you for leaving a review. I am so pleased to hear that you have been happy with the delivery service provided and I hope to see you shopping with us again soon!
Motel x
Réponse de Motelrocks
Hi Sally, I am very sorry that you have not been happy with the returns service available for your order.
I can advise that we have recently updated our returns policy for our AU customers so that we are able to offer cheaper and more efficient returns - I hope that you will continue to shop with us in the future. I apologise for the inconvenience caused.
Motel x
Réponse de Motelrocks
Hi Lucy, I am very sorry to hear that you have been unhappy with your item and this feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel
My package was supposed to arrive…
My package was supposed to arrive friday 26 June, it is the 1st of July and it still has not arrived and i have no news about the shipping or delivery.
23 juin 2026
Réponse de Motelrocks
Hi Maddi, I am sorry to hear that you are experiencing an issue with delivery - please be aware that the standard shipping you have chosen can take around 2-6 working days to arrive and if you have any problems please make sure to reach out to the customer service team who will be happy to help out.
Motel x
Réponse de Motelrocks
Hi Olivia, thank you so much for your lovely review! 💖 We're so happy to hear you loved the quality and the colour of your jeans. We hope you enjoy wearing them, and we can't wait to see you shopping with us again soon! ✨
Motel x
Completely different jeans than last…
Completely different jeans than last time I ordered
15 juin 2026
Réponse de Motelrocks
Hi Jemima, we're sorry to hear your latest pair wasn't what you were expecting. We understand how disappointing it is when a repeat purchase doesn't match your previous experience. We'd love for our Customer Service team to take a look, so please get in touch with us and we'll be happy to help. 💖
Motel x
Arrived very quickly
Arrived very quickly, in perfect condition and a lovely pair of jeans
21 juin 2026
Réponse de Motelrocks
Hi Tyler, thank you so much for your lovely review! 💖 We're so happy to hear your jeans arrived quickly, in perfect condition, and that you love them. We can't wait to see you shopping with us again soon! ✨
Motel x
Returns are insanely expensive
It is absolutely insane that you do not help with covering the cost for returns! I had to pay nearly $50 to send my jacket back to your UK address from Australia. I was recommended this brand and was super excited to try but very disappointed will not be coming back.
12 juin 2026
Réponse de Motelrocks
Hello, I am very sorry to hear that you have not been happy with the returns service available for your order. We have recently launched a new AU warehouse and we are now able to offer a cheaper and more efficient returns service for our Australian customers. I apologise for the inconvenience caused.
Motel x
It was good service when trying to find my lost package
It was good service when trying to find my lost packages and quick answer although the package does take a bit long to arrive while the sizing of the jeans are a bit hard to figure out the jeans are good quality
15 juin 2026
Réponse de Motelrocks
Hi Beth, thank you for leaving a review. I am glad to hear that you have been happy with the service provided - if you ever need any help with sizing please make sure to reach out to the customer service team who will be happy to help with any questions. I hope to see you shopping with us again!
Motel x
quality is not worth the money
quality is not worth the money i paid could literally get better quality on shein
12 juin 2026
Réponse de Motelrocks
Hi Alyssa, I am very sorry to hear that you have not been happy with your items and your feedback regarding the quality will be passed on to the relevant teams. I apologise for any inconvenience caused.
Motel x
Réponse de Motelrocks
Hu Amy, we're so glad you love the quality and fit! Thank you for your wonderful feedback.
Motel x
Quality of my top is appauling!
8 juin 2026
Réponse de Motelrocks
Hello, thank you for taking the time to leave your feedback.
We're so sorry to hear you're disappointed with the quality of your top. This certainly isn't the experience we want for our customers. Please get in touch with our Customer Care team, who will be happy to look into this for you and find a suitable resolution.
Motel x
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