Arrived, worked, quick delivery etc. The only one thing I would say is that the website didn't describe the condition of the item outside of "working" - I wasn't sure if I was getting BNIB or a cosm... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
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asked for photo's of the actual item i wanted to purchase. Within 24 hours they were in my inbox. They sent it quickly after purchase. The only issue I had was with Aus post which is out of... Voir plus
Drop and go at Chermside store was Easy to deal with. Young girl who assisted was awesome and answered all my questions confidently. Quick turn around from drop off to assessment and money paid into... Voir plus
Fast shipping good return policy, bought a keyboard which was faulty - returned it bought another keyboard and arrived with incorrect dongle.. daughter bought a second hand iPhone and case which had a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Coordonnées de contact
4,1
Bien
27 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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A quick and easy transaction
A quick and easy transaction to buy a new controller from interstate. Arrived well packed / protected and in the timeframe advised at time of purchase.
4 juillet 2026
CEX needs to add AfterPay
CEX needs to increase the payment method to include After Pay as some of the items can be expensive. The ability to spread the payment in 4 equal parts is great without having to open Klarna.
4 juillet 2026
Easy to deal with
13 juillet 2026
THe HDD 12TB i bought from cex was…
THe HDD 12TB i bought from cex was health and well packed. I will promot them everywhere, by the way I already did 2 of my mates bought gaming stuffs last week. Thank you for the experience so far.
20 juin 2026
Quick and easy click ad collect
We ordered online for a click and collect. As usual very quick in getting out order ready for pick up and staff were courteous and friendly.
5 juillet 2026
Very quick service thank you
5 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
It was great delivery time but I had to…
It was great delivery time but I had to replace all the cases because they were all a bit iffy. Although all the disc were in great condition so not so bad
3 juillet 2026
Réponse de CeX/Webuy - Australia
Hi Jason,
Thank you for your review, and I'm sorry to know that the condition of the cases was not as expected.
We have standard procedures based on which all items are checked to ensure they are in good saleable condition before being purchased and resold. However, this step seems to have been missed here.
To further look into this, I have sent an email to your registered email address requesting some details. If you do not see my message in the inbox, kindly check the spam/junk folder and respond to me there so I can advise you on the next steps.
Regards,
Saanchi
Excellent Service.…
The young lady who served me was extremly helpful..she gave me a good price for my phone and then helped me buy a macbook Neo.
3 juillet 2026
I didn’t receive one of the items I…
I didn’t receive one of the items I ordered- Justice League War on bluray
4 juillet 2026
Réponse de CeX/Webuy - Australia
Hi Christopher,
Thank you for your review. I understand that you are waiting for the Justice League War Blu-Ray to arrive.
Once dispatched, we endeavour to deliver all orders within 2 to 5 working days but ask to allow up to 14 days as items are sourced and dispatched from any of our stores across Australia and this time also allows for any lost orders to be traced and delivered.
Your order is currently in transit and should be delivered soon. I have emailed you at your registered ID addressing this further, and if you have any queries, feel free to write back to us.
Regards,
Jessica
Easy and efficient
Very good & efficient service. Product ratings are pretty good, also.
4 juillet 2026
Bought an awesome router for a great…
Bought an awesome router for a great price. Easy & quick click and collect.
Thanks
19 juin 2026
Used keyboard was not usable
Used keyboard was not usable, but it was extremely cheap so i cant complain too much
3 juillet 2026
Réponse de CeX/Webuy - Australia
Hi Dary,
Thank you for your review and I am sorry that the product didn't function as intended.
Considering the nature of our business, all items undergo thorough testing before they are purchased. Whilst items may exhibit signs of previous use, we do not purchase items with visible faults or defects, let alone offer them for sale. I apologise if this standard was not met on this occasion.
To assist you further, I have sent an email to your registered email address requesting additional details. Please check your spam/junk folders in case you are unable to locate it in your inbox.
Regards,
Ashwin
Mint condition iPhone 16 pro max…
Mint condition iPhone 16 pro max arrived safe and almost brand new super happy
4 juillet 2026
Good purchase
Good purchase. Fast delivery. This time everything was good condition and complete.
16 juin 2026
Fast shipping good return policy
Fast shipping good return policy, bought a keyboard which was faulty - returned it bought another keyboard and arrived with incorrect dongle.. daughter bought a second hand iPhone and case which had a faulty camera and the case was broken, returned both...
19 juin 2026
Réponse de CeX/Webuy - Australia
Hey,
Thank you for your review. Please accept my apologies for any inconvenience caused by your orders.
We aim at purchasing good quality and fully functional items. However, considering the nature of our business, if the item develops a fault after sale, we readily review it under our 5-year warranty policy.
Having checked the details, I note that you have returned the items and a full refund was issued as per our online returns policy, which is good to see.
For your next order, if you may share the order number with us, as soon as you place the order, we shall contact the store to ensure a smooth transaction. You can email us via our support page on au.webuy.com/support and add ‘Trustpilot Fast shipping good return policy’ in the subject line.
Regards,
Jessica
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