Arrived, worked, quick delivery etc. The only one thing I would say is that the website didn't describe the condition of the item outside of "working" - I wasn't sure if I was getting BNIB or a cosm... Voir plus
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asked for photo's of the actual item i wanted to purchase. Within 24 hours they were in my inbox. They sent it quickly after purchase. The only issue I had was with Aus post which is out of... Voir plus
Drop and go at Chermside store was Easy to deal with. Young girl who assisted was awesome and answered all my questions confidently. Quick turn around from drop off to assessment and money paid into... Voir plus
Fast shipping good return policy, bought a keyboard which was faulty - returned it bought another keyboard and arrived with incorrect dongle.. daughter bought a second hand iPhone and case which had a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Coordonnées de contact
4,1
Bien
27 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Fast and better product
They sent the memory card quickly.
However, they sent me a better memory card than the one advertised on the website.
Appreciate it!
18 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Item Faulty
Item Faulty
The item that i bought for harddrisk has a lot of errors and it was clicking while i used it
18 juin 2026
Réponse de CeX/Webuy - Australia
Hi Nikhil,
Thank you for your review.
I'm sorry to hear about the issues you're experiencing with the hard drive, especially the errors and clicking sound.
All items we buy are tested before purchase and only once they pass our set guidelines, they are bought and sold ahead. Looks like the fault occurred on a later date or else we wouldn't have purchased the item in the first place.
To work towards a solution, please return the item to us either via our FREE postal service or take it to any CeX store near you for a quick refund -https://tinyurl.com/2s3nwzcp
If you need assistance with the return or have any other concerns, feel free to write to us through our support page (https://webuy.com/support/) with "TP - Item Faulty" in the subject line and I will be happy to help.
Regards,
Ramson.
The product was exactly what was…
The product was exactly what was advertised and was delivered quickly.
2 juillet 2026
Absolutely Ripped Off: Crushed Cases, Undisclosed Second-hand, and Bogus Shipping Charges!
What an absolute disaster of a purchase. My experience was nothing short of infuriating.
First, there was zero disclosure on the website that the game cartridges were used. I was completely blindsided when I opened the package—receiving pre-owned games without any warning is just dishonest.
Second, the condition of these "used" cartridges was appalling. They arrived in nothing but a flimsy paper envelope! Unsurprisingly, both game cases had holes punched straight through them from being crushed in transit. Using such irresponsible packaging for fragile plastic cases shows a total lack of care.
But the worst part? The shipping scam. The website advertises free shipping for orders over 50 AUD. My total was well above that threshold, yet I was still charged two separate shipping fees—4 AUD each, totaling 8 AUD. So not only did I pay extra for shipping unnecessarily, but I also received two destroyed cases and zero accountability.
Absolutely unacceptable. I will never shop here again.
9 juillet 2026
Réponse de CeX/Webuy - Australia
Hi Peter,
Thank you for your review.
Please accept my apologies for the issues outlined in your review and I do understand the points raised.
The nature of our business is the purchase and sale of pre-owned goods. While this is not stated on every individual product listing, our support articles have been updated so our customers are informed before completing their purchase. You can find more information here: https://tinyurl.com/3snv5sz3.
We ensure that items are packaged with appropriate packaging materials and then sealed to ensure they are delivered without any issues. If any discrepancies are identified, our customers are welcome to highlight it to us so we can check and advise further.
Regarding our shipping policy, a $4.00 delivery charge applies to each individual item priced at less than $50.00. This means that if your order contains multiple items below $50.00, each of those items will incur a separate $4.00 delivery charge. However, items priced at $50.00 or more qualify for free delivery, and no delivery charge will be applied to those specific items.
To assist you further, I have sent an email to your registered email address requesting additional details. Please check your spam/junk folders in case you are unable to locate it in your inbox.
Regards,
Ashwin
Great experience and good rates too!
25 juin 2026
Excellent service
Excellent service, genuine honesty and respect. A pleasure to do business with.
9 juillet 2026
Very happy with service and delivery of…
Very happy with service and delivery of product
Will buy again
1 juillet 2026
I love the game so much it’s amazing
1 mai 2026
Very responsive quick customer service…
Very responsive quick customer service friendly a good feeling .
1 juillet 2026
Fine so long as your standards are low.
If you don't need to contact customer service then you should be fine but heaven help if you do.
I've ordered from CeX twice now (6 months apart) and both times I've needed to follow up with their customer service contacts because of either wrong item or the inability to process a cancellation which resulted in me being charged double.
Never again.
9 juillet 2026
Avis spontané
Réponse de CeX/Webuy - Australia
Hi Bilko
Thank you for your review.
I am truly sorry to hear about the difficulties you've experienced with your orders and our customer service on two separate occasions.
We have quality standards in place where items are checked before dispatch to ensure they are correct as per the order, but it seems this was overlooked in your case.
Further, if customers wish to cancel an online order, they can contact us through our support page and we are happy to assist further. In case the order is already dispatched, it can be returned to us as unwanted within 8 days of delivery using our FREE postal service for a full refund to the original payment method.
I hope the issues with your purchases have been resolved and I will be forwarding this review as feedback to the concerned teams so that their measures can be reassessed.
If you have any other concerns or queries, feel free to write to us through our support page www.webuy.com and we will be happy to help.
Regards,
Ramson.
PC Game Lord of the rings you have no protection for the products…
PC Game Lord of the Rings You have no protection for the products you sell
I have had to return the same game twice because it is damaged and will not play on the PC.
To improve the service you should have them checked and tested before sale to avoid customer disappointment with the product.
I have cancelled my game and had my money returned the staff are wonderful and in store service is good but product poor.
20 juin 2026
Réponse de CeX/Webuy - Australia
Hi Ian,
Thank you for your review, and please accept my unreserved apologies for your shopping experience.
All optical media items are visually inspected before being purchased and offered for sale to help ensure they are in good, saleable condition. We also take care to package items securely so they reach our customers in the best possible condition. However, I’m sorry that this standard appears not to have been met here.
Your feedback will be shared with the management team at the sending store so that appropriate measures can be taken to help prevent a similar case in the future.
As we currently have stock of the same game available, I have contacted you via your registered email address to discuss this further and work towards a better experience. If you do not see my message in your inbox, please check your spam or junk folder and kindly reply there so I can assist you further.
Regards,
Saanchi
The GPU came packed well though it did…
The GPU came packed well though it did have a damaged fan and a damaged fan bearing on the second spot ( had spare GPU fans laying around so It was easily replaced) just a bit of a shame needing to do that in the first place otherwise would be 5 star
30 juin 2026
Réponse de CeX/Webuy - Australia
Hi Christy,
Thank you for your review.
I am sorry to hear that the GPU arrived with a damaged fan and fan bearing. I understand your disappointment, particularly as you had to replace the fan yourself despite the item otherwise arriving well packaged.
I have passed your feedback on to the relevant store management so this can be reviewed internally.
To investigate this further, I have sent you an email requesting a few additional details. When you have a chance, could you please reply to that email at your earliest convenience? This will help us review the matter with the relevant team.
Regards,
Nikita
Very helpful staff
1 juillet 2026
Fantastic
Really good to deal with,I definitely wouldn't hesitate to use or buy from them again... really responsive and fair...
One happy customer 😁
9 juillet 2026
Really friendly and helpful staff at…
Really friendly and helpful staff at garden city had a really nice experience was busy when i arived with a huge line that they dealt with quick and swiftly
1 juillet 2026
Photo's of device received quickly.
asked for photo's of the actual item i wanted to purchase. Within 24 hours they were in my inbox.
They sent it quickly after purchase.
The only issue I had was with Aus post which is out of CEX control. They were slow, unreliable, and their delivery attempt was trash.
I would reccomend CEX look at a courier service or other method for items over a certian value.
1 juillet 2026
Great product that works to all…
Great product that works to all expectations, fast postal service also made the purchase easy
1 juillet 2026
Cex sold me a great camera…
Cex sold me a great Sony Alpha camera for a reasonable price. It arrived very quickly so I went back and bought a lense from them also. Both work great. I am happy to give a testimonial to Cex. An excellent company.
1 juillet 2026
Immaculate Staff
It was great as usual due to the proffesionalism of the staff and their friendliness , and executionof the task laid put before them .
I want everyone who helped me to get a 100% pay raise .
1 juillet 2026
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