Arrived, worked, quick delivery etc. The only one thing I would say is that the website didn't describe the condition of the item outside of "working" - I wasn't sure if I was getting BNIB or a cosm... Voir plus
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asked for photo's of the actual item i wanted to purchase. Within 24 hours they were in my inbox. They sent it quickly after purchase. The only issue I had was with Aus post which is out of... Voir plus
Drop and go at Chermside store was Easy to deal with. Young girl who assisted was awesome and answered all my questions confidently. Quick turn around from drop off to assessment and money paid into... Voir plus
Fast shipping good return policy, bought a keyboard which was faulty - returned it bought another keyboard and arrived with incorrect dongle.. daughter bought a second hand iPhone and case which had a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Coordonnées de contact
4,1
Bien
27 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Absolutely trouble free return and…
Absolutely trouble free return and refund for what was my fault, very impressed - highly recommended
3 juillet 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Disc was too scratched to work
2 juillet 2026
Réponse de CeX/Webuy - Australia
Hi Marcus,
Thank you for your review and I am sorry to hear about the issues with the game disc.
Media items undergo inspection to ensure they are suitable for sale, and it seems this may have been missed here, for which I would like to apologise.
To assist you further, I have sent an email to your registered email address requesting additional details. Please reply soon and I will be happy to look into this.
Regards,
Ashwin
Great products and service
18 juin 2026
Drop and go at Chermside store was Easy…
Drop and go at Chermside store was Easy to deal with.
Young girl who assisted was awesome and answered all my questions confidently.
Quick turn around from drop off to assessment and money paid into account.
10 juillet 2026
Great customer experience and fact 5…
Great customer experience and fact 5 year warranty price less.
18 juin 2026
don’t order things here
don’t order things here . they sent wrong item . will asked you if you don’t want you can send back . really poor service
2 juillet 2026
Réponse de CeX/Webuy - Australia
Hi Jheng,
Thank you for your review, and apologies for any inconvenience caused by receiving the wrong item.
While we strive to ensure that all items are accurately listed and sold, we can never negate the factor of human error. This is not the type of experience we would like our customers to have and be assured, feedback has been shared with the store management for procedural assessment.
Should there be any discrepancies raised, we advise customers to return the item so it can be checked by our team, and a resolution can be offered as per our online returns policy.
We received your email as well about this order, and I see my colleague has outlined the detailed information on returns. You can either post it using our prepaid shipping label or you can take it to your nearest CeX store.
If you have any further queries, you can write back to the same thread, and we shall assist you.
Regards,
Jessica
Item was exactly as described
Item was exactly as described, postage was quick. 1 cable was missing but they sent it quickly as well
18 juin 2026
Very useful company to help people…
Very useful company to help people needs money and to sell them gadgets in easy quick.
10 juillet 2026
Highly recommended
Prompt postage, great selection of retro games, excellent communication
1 juillet 2026
Charging for multiple deliveries when…
Charging for multiple deliveries when it really should have been one stock standard at say $20, instead had to pay over $60
1 juillet 2026
Réponse de CeX/Webuy - Australia
Hi Callum,
Thank you for your review.
I understand your point and as per our shipping policy, a $4.00 delivery charge applies to each individual item priced at less than $50.00. This means that if the order contains multiple items below $50.00, each of those items will incur a separate $4.00 delivery charge.
Items priced at $50.00 or more qualify for free delivery, so no delivery charge will be applied to those specific items.
I appreciate your feedback and If you require further assistance, please contact us via our support page and we will help you out.
Regards,
Ashwin
Staff were very helpful
10 juillet 2026
Bought a second hand meta quest 3 came…
Bought a second hand meta quest 3 came in the box nice and neat but stopped working after 1 week.
the meta quest 3 is extremely fragile when it comes to age and how the previous owner treated it.
the quest 3 was stuck on a boot loop due to the sensors on the camera not picking up my face which would’ve been a buildup of sweat seeping into the motherboard. If you guys are going to sell meta quests make sure you take them apart and give them a thorough clean and inspection because I know these simple mistakes cost you guys money.
I ordered another one off you guys after my refund was issued so I’m giving you the benefit of the doubt.
But one more critique as well, you guys need to be a lot more open on the products condition because this other meta quest 3 I bought comes 45$ cheaper and I have no clue why, dirty? Glitchy audio? Scratched lens? Stick drift on the controller? I have absolutely no clue.
My meta quest 3 is coming this Wednesday so I’ll write a honest review on the condition and if its price is justified
Will also remove this 1 star review if I’m happy with the order
10 juin 2026
Avis spontané
Réponse de CeX/Webuy - Australia
Hi,
Thank you for your review. I am sorry to hear that the Meta Quest 3 developed a fault after only a week of use. I understand how disappointing this must have been.
It doesn't appear that you've contacted our Customer Support team regarding your concerns about the condition of the item and your suggestions for our testing process. We would appreciate the opportunity to look into this further.
Please contact us via our website contact form at https://bityl.co/BMma with the subject line "Trustpilot⇒Bought a second hand meta quest 3 came…" so that we can investigate your concerns with the relevant team.
With regard to the price difference between the two Meta Quest 3 headsets, this may be due to factors such as the grading and also for same make and model with same grade the price can change anytime accordingly to market trends.
Regards,
Nikita
Bought a used camera (grade B) from…
Bought a used camera (grade B) from them. Assume it was excellent if this review remains unchanged.
9 juillet 2026
Avis spontané
The product is still really good
The product is still really good, and came up with original box. The delivery cost is cheap and fast delivery. Really happy with CeX
1 juillet 2026
Fast and better product
They sent the memory card quickly.
However, they sent me a better memory card than the one advertised on the website.
Appreciate it!
18 juin 2026
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