Arrived, worked, quick delivery etc. The only one thing I would say is that the website didn't describe the condition of the item outside of "working" - I wasn't sure if I was getting BNIB or a cosm... Voir plus
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asked for photo's of the actual item i wanted to purchase. Within 24 hours they were in my inbox. They sent it quickly after purchase. The only issue I had was with Aus post which is out of... Voir plus
Drop and go at Chermside store was Easy to deal with. Young girl who assisted was awesome and answered all my questions confidently. Quick turn around from drop off to assessment and money paid into... Voir plus
Fast shipping good return policy, bought a keyboard which was faulty - returned it bought another keyboard and arrived with incorrect dongle.. daughter bought a second hand iPhone and case which had a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Coordonnées de contact
4,1
Bien
27 k avis
Demande des avis aux clients
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My review
Mate nothing wrong with the customer service at all only the fact I didn’t get a ac power cord for it then I was asked where it was when I returned it but I didn’t even receive it in the first place
Other then that it was pretty good
14 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Faulty item
15 juin 2026
Réponse de CeX/Webuy - Australia
Dear Jessica,
Thank you for your review.
Please accept my apologies if the product received by you is faulty. Be assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.
For us to look into this further for you & sort it out, please return the item in question to us for a refund/replacement in line with our online return policies - https://tinyurl.com/3vt22ekw.
In case you need any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
Paid and received all good
11 juin 2026
EVERTHING smoothly with no issues.
22 juin 2026
Works fine, arrived quickly, was unsure of condition until delivery
Arrived, worked, quick delivery etc. The only one thing I would say is that the website didn't describe the condition of the item outside of "working" - I wasn't sure if I was getting BNIB or a cosmetically trashed product.
It was somewhere in between which, in this case, was not an issue, but could be for other products.
25 juin 2026
I got what i wanted without any fuss…
I got what i wanted without any fuss ..delivery didn't take long
26 juin 2026
Purchasing my game was easy and fast
Purchasing my game was easy and fast. The sales assistant was very polite and friendly.
28 juin 2026
Great customer service
I contacted customer service while researching a product. They gave quick and helpful advice.
26 juin 2026
The staff at CEX Shellharbour were…
The staff at CEX Shellharbour were wonderful. Service was prompt and helpful. I asked about another product and time was taken to show me and answer my questions.
27 juin 2026
Simple hassle-free transaction
Simple hassle-free transaction and very prompt ordering, service, and pick-up
27 juin 2026
Sold me a mobile phone that clearly…
Sold me a mobile phone that clearly states on the back ( does not connect to any network.
So.
14 juin 2026
Réponse de CeX/Webuy - Australia
Hi Eugenio
Thank you for your review, and kindly accept my apologies as the phone was faulty.
Your feedback will be shared with the sending store's management so they can take necessary steps to avoid a similar situation in the future.
Having checked our records, I see you availed a full refund in line with our policy.
If you need any assistance or wish to explore other items in stock, please feel free to write back on the same email thread, and we will be happy to help you.
Regards,
Saanchi
They got everything i was looking for…
They got everything i was looking for and they even got the plenty of options for the payment aswell.. Delivery was on time aswell..
14 juin 2026
Dang! That was fast.
Super fast, cheap, and efficient delivery service.
Great prices and a large range of products.
28 juin 2026
Product did not work
13 juin 2026
Réponse de CeX/Webuy - Australia
Dear Shalvin,
Thank you for your review.
I'm sorry to learn about the unfavourable experience with your recent purchase & please accept my apologies.
Because we deal in second-hand goods, as a standard process, each product brought to us for sale is thoroughly tested on set parameters to ensure it is in a fully working & saleable condition in line with our grading and testing guidlines as we sell these further with a 5 year warranty. Considering the nature of electronics, faults may occur even after they are bought-in or sold further.
To work towards a resolution, please return the item in question in line with our online return policies - https://tinyurl.com/3vt22ekw.
In case you need any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
Item received non working
Ordered an item online. It was shipped quickly, but unfortunately it was defective and unable to use it upon arrival. It wasn’t checked as working before it was sent. Return and refund was quick, but I won’t waste my time again.
14 juin 2026
Réponse de CeX/Webuy - Australia
Hi Charlotte,
Thank you for your review.
Whilst it is good to know that the delivery was quick, it is unfortunate that the product didn't function as expected.
As a retailer of pre-owned goods, we ensure that all items undergo thorough testing before they are offered for sale. I apologise that this standard was not met on this occasion and your feedback has been shared with the relevant store so they can review the matter and take the appropriate measures to help prevent similar instances in the future.
It is good to know that a refund was promptly issued once it was returned.
Since you were in touch with us via email, feel free to reply to the same thread if you require further assistance.
Regards,
Ashwin
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