CeX/Webuy - Australia Avis 

26 862
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I purchased a MacBook Neo, in A Grade quality, with maximum memory. Ultimately the device worked, however was sent with zero battery (literally couldn’t start without power) and in recovery mode?! L... Voir plus

Noté 4 sur 5 étoiles

Arrived, worked, quick delivery etc. The only one thing I would say is that the website didn't describe the condition of the item outside of "working" - I wasn't sure if I was getting BNIB or a cosm... Voir plus

Noté 5 sur 5 étoiles

asked for photo's of the actual item i wanted to purchase. Within 24 hours they were in my inbox. They sent it quickly after purchase. The only issue I had was with Aus post which is out of... Voir plus

Noté 5 sur 5 étoiles

Drop and go at Chermside store was Easy to deal with. Young girl who assisted was awesome and answered all my questions confidently. Quick turn around from drop off to assessment and money paid into... Voir plus

À propos de l'entreprise

  1. Électronique & technologie

Écrit par l'entreprise

CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

27 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(26 862)

4 760 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

First purchase from Webuy

This was my first purchase from Webuy and I actually ended up returning the item because I realised I had bought the wrong thing. It was my first time getting into Camera’s and I mistakenly chose a setup that wouldn’t work for what I was trying to do. Webuy were very understanding and processed the return in no time at all. I will definitely be shopping with Webuy again

10 juin 2026
Noté 5 sur 5 étoiles

Beautiful Customer service

As much as I did come across a problem with ordering some items. the customer service was the best I had ever experienced. They were so helpful, so kind, made sure to help me and verify everything at every step of the way, and allow me to order the stuff I wanted. Thank you so much guys. The order was packed and delivered quite quickly. The products look almost brand new and I am very happy with them.

11 juin 2026
Noté 1 sur 5 étoiles

The item had a lot of adhesive on the…

The item had a lot of adhesive on the case, i could not even charge the device until i spent 30mins Cleaning the grubby state. This is my first disappointment with cex. Second hand means not new but also sending a item in a grubby state shows a disregard for customer satisfaction, even the employee who sent this in this condition would be annoyed if sent to them, all my other purchases i have been happy with, if not i would not continue ongoing purchases, just the reality of this one purchase

26 juin 2026
Logo de CeX/Webuy - Australia

Réponse de CeX/Webuy - Australia

Hi Leslie,

Thank you for your review. I am sorry to hear that the item you received was not in the condition you expected. I understand your disappointment, especially as you had to spend time cleaning the device before you were able to charge and use it.

I have passed your feedback on to the relevant store management so this can be reviewed internally and appropriate improvements can be made.

To take this forward, I will need a few details from your side so I can liaise with the store. I have requested these via email, so please kindly check your inbox and your spam or junk folder if you are unable to locate it.

I would appreciate your response at your earliest convenience so we can assist you further.

Regards,
Nikita

Noté 1 sur 5 étoiles

The product I received is faulty and…

The product I received is faulty and does not work

27 juin 2026
Logo de CeX/Webuy - Australia

Réponse de CeX/Webuy - Australia

Hi Alex,

Thank you for your review, and I apologise for the fault.

While all products are thoroughly tested at the point of purchase, electronic devices can unfortunately, develop faults at any stage due to their inherent complexity.

We would be more than happy to assist by offering either a refund or a replacement. You may return the item by visiting any of our stores with the product and your invoice, or alternatively, you can send it back to our warehouse. Full details of our returns process can be found here: https://bit.ly/3hhqLBF

If you need any assistance during the return process or would like further clarification, please contact us via the support form on our website, and our team will be glad to help.

Kind regards,
Nikita

Noté 1 sur 5 étoiles

In box item

In box item, box was torn, product was missing the charge cable and the unit was still logged into another persons account with all their details.

26 juin 2026
Logo de CeX/Webuy - Australia

Réponse de CeX/Webuy - Australia

Hi Ben,

Thank you for your review. I am sorry to hear that the item you received did not meet your expectations. I understand your disappointment, particularly as the box was damaged, the charging cable was missing, and the device was still logged into a previous user's account.

I have passed your feedback on to the relevant store management so this can be reviewed internally.

Please also note that, as we sell preowned products, we ensure that our Boxed graded items are in good overall condition. However, the original retail box may show signs of previous use or wear, as it is also preowned. That said, the issues you have described regarding the missing charging cable and the device still being linked to a previous user are not in line with the standard we aim to provide and will be investigated.

To take this forward, I will need a few details from your side so I can liaise with the store. I have requested these via email, so please kindly check your inbox and your spam or junk folder if you are unable to locate it.

I would appreciate your response at your earliest convenience so we can assist you further.

Regards,
Nikita

Noté 4 sur 5 étoiles

Delivery good, Service could be better.

The Delivery was amazing and the service in store when I visited in Brisbane was great, however I wished to speak to someone about what the specific reason for "B" and "C" rating was for a tablet and tried calling, its strange to have a phone service available just for it to say go online to a FAQ. I understand not wanting to speak to customers or set up a phone service, but it would be nice if people could just call the stores its from so they can speak to staff there. Because I was far too busy to physically go to the correct store, plus it was in Sydney. So I was ready to refund if I didn't like it when it arrived probably causing you guys more problems.

27 juin 2026
Noté 3 sur 5 étoiles

I liked that efficiency and great…

I liked that efficiency and great communication. I was a bit disappointed that the object showed in the image was completely different than the one I received. I have to say that the refund process was quick and easy.

24 juin 2026
Logo de CeX/Webuy - Australia

Réponse de CeX/Webuy - Australia

Hey Eugenio,

Thank you for your review. I understand that you were expecting a different version of the Earbuds.

In regard to the display image and the listing for the item, I am getting this reviewed with the relevant team and necessary changes will be made based on the findings.

I note you have returned the item, and good to see that a full refund was issued as per our online returns policy and the returns process was seamless.

I have also sent you an email addressing this further, and if you have any questions, feel free to write back there.

Regards,
Jessica

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