I purchased a MacBook Neo, in A Grade quality, with maximum memory. Ultimately the device worked, however was sent with zero battery (literally couldn’t start without power) and in recovery mode?! L... Voir plus
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Lisez les avis des autres
Arrived, worked, quick delivery etc. The only one thing I would say is that the website didn't describe the condition of the item outside of "working" - I wasn't sure if I was getting BNIB or a cosm... Voir plus
asked for photo's of the actual item i wanted to purchase. Within 24 hours they were in my inbox. They sent it quickly after purchase. The only issue I had was with Aus post which is out of... Voir plus
Drop and go at Chermside store was Easy to deal with. Young girl who assisted was awesome and answered all my questions confidently. Quick turn around from drop off to assessment and money paid into... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
CeX is Australia's largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Coordonnées de contact
4,1
Bien
27 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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All went as expected
All went as expected. Item was as described and delivered promptly.
10 juin 2026
Everything was good all the way through…
Everything was good all the way through to me receiving my parcel.
Thank you!
12 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
The product was not performing well
The product was not performing well. The G602 mouse skips on the right button hold and cannot be used to perform pick and place operations.
25 juin 2026
Réponse de CeX/Webuy - Australia
Hi,
Thank you for your review, and it is unfortunate that the G602 mouse you received isn't working as intended.
Given the nature of our business, we ensure that all items are thoroughly tested prior to being made available for sale. I apologise for the lapse that occurred in this instance, and feedback will be shared with the relevant store to prevent a recurrence going forward.
Please return the item to us either via our FREE postal service or take it to any CeX store near you for a quick refund - https://tinyurl.com/b4r2aa7e
For any other concerns or queries, feel free to write to us through our support page www.webuy.com and we will be happy to help.
Regards,
Ramson.
Great company
Great company, I’ve had to return a few items and it was super easy. Great selection and I’m super happy with the prices
12 juin 2026
I received around 10 emails so far from…
I received around 10 emails so far from CEX, urging me to write a review. This is like rubbing salt on an open wound, which I should really be grateful for. I should really be grateful that even though my CF card wasn't delivered, I should be grateful and so thankful that I received a refund, and that the amazing CEX took the responsibility and made my day by losing my order. I know that none of the staff members in support is responsible for this and its the person who packaged my post, Auspost and CEX as a whole that is an issue but this is by far the worst experience I have ever had. CEX really thinks a refund can fix everything where the time and missed opportunity never comes back. I was unable to take any good pictures with my family on my last trip ever to New Zealand, where I am unable to go there with my family ever again. It baffles me that CEX closed the case by just refunding and kept blaming it on something else. If CEX actually had the initiative to care for the customers even by a small bit, they would send a replacement as express or provide some sort of compensation but instead, I recieved bunch of one sided emails saying that the refund is processed and the case is closed. It infuriates me that the last chance to take good pictures with my family there was blown away thanks to CEX. Instead of selling or buying used products, CEX should never send out the products they sell or take the product and never give the money, or maybe they have been doing that all along. I truly hope that everyone who is responsible for this is able to experience or feel exactly how I feel, and I am certain that I am never purchasing anything from CEX again. But at the end of the day, I should be so thankful that I recieved a refund, right?
12 juin 2026
Réponse de CeX/Webuy - Australia
Hey,
Thank you for taking the time to share your feedback.
I'm sorry to hear about your recent online ordering experience and understand that you are disappointed.
While I understand that receiving a refund would have resolved the financial aspect of your order, it does not make up for the missed opportunity or the frustration and inconvenience you experienced.
Rest assured, your feedback has been noted and will be shared with the relevant teams for an internal review, and if you need any further assistance, you can write back to us on the email thread.
Regards,
Jessica
Was a breezy click and collect and was…
Was a breezy click and collect and was able to get my order within a few minutes of walking into the store.
12 juin 2026
Earbuds faulty
Earbuds seem faulty won't go into pairing mode.
Still hoping to solve the problem.
25 juin 2026
Réponse de CeX/Webuy - Australia
Hi Anthonie,
Thank you for your review, and I'm sorry to hear about the pairing issue you're facing with the received earbuds.
All items we buy are tested before purchase and only once they pass our set guidelines, they are bought and sold ahead. Looks like the fault occurred on a later date or else we wouldn't have purchased the item in the first place.
To work towards a solution, please return the item to us either via our FREE postal service or take it to any CeX store near you for a quick refund - https://tinyurl.com/b4r2aa7e
If you need further assistance or have any other concerns, feel free to write to us through our support page https://webuy.com/support/ with the subject "TP - Earbuds faulty" and I will be happy to help.
Regards,
Ramson.
Great experience
Great experience
I bought two ram from them , received very smooth and quick, and they are working well. With lowest price.
12 juin 2026
Good everything .
11 juin 2026
The young lady who served us was…
The young lady who served us was polite,friendly and helpful.
2 juillet 2026
Great customer service, but very poor stock accuracy
The online customer service team was very helpful, responsive, and genuinely tried their best to assist me throughout the process. I really appreciate their professionalism.
However, the company’s stock management and product listing accuracy need significant improvement. I ordered a specific tablet model, but the first one I received was the wrong model. I had to return it and place another order, believing the replacement listing was correct, only to discover that it was also the wrong model.
It seems there is a serious issue with how product models are identified and listed on the website. Customers should be able to trust that the model shown online matches the actual item in stock. Having to repeatedly order, return products, and wait for refunds is extremely frustrating and time-consuming.
If CeX can improve its inventory management and verify product model details before listing items online, the overall experience would be excellent. Their customer service, pricing, and after-sales support are all very good, but the inaccurate stock information really lets the company down.
23 juin 2026
Réponse de CeX/Webuy - Australia
Hi Rachel,
Thank you for your review and for your kind words about our customer service team.
We are sorry to hear about the experience you had with receiving incorrect items on both occasions. We completely understand how disheartening and time-consuming that must have been, and we sincerely apologise for the inconvenience caused. Your feedback regarding stock accuracy and product listing has been passed on to the respective store management, and we hope to see meaningful improvements going forward.
We have sent an email to your registered email address to address this further. If you are having trouble locating it, please do check your Junk or Spam folder.
If you require any further assistance, please feel free to write back on the same thread.
Regards,
Nikita.
My experience is great
My experience is great. The workers are respectful and they help if I need anything.
24 juin 2026
You guys should clean the item before…
You guys should clean the item before sent,when I got my airpods 4 it was very dirty
25 juin 2026
Réponse de CeX/Webuy - Australia
Hello Evan,
Thank you for your review, and please accept our unreserved apology for the inconvenience caused by the unclean condition of the item you received.
While our main focus is on buying and selling pre-owned products, we do have quality control measures in place to ensure items are thoroughly cleaned before being shipped/handed over to customer. I completely understand your concern if this was not followed in your case.
I have already sent you an email requesting some details so that I can raise this with the store management and work towards a resolution. Please respond to that email at your earliest convenience. If you are unable to locate it in your inbox, kindly check your Junk/Spam folder.
Best regards,
Nikita
The piece was missing components &…
The piece was missing components & they’re only offering to send me another bigme (that they don’t have) or let me had the device over for a return. I’ve simply requested a partial refund for pen that was meant to be included with the product.
25 juin 2026
Réponse de CeX/Webuy - Australia
Hi Balana,
Thank you for your review.
All items purchased and sold by us are accompanied by their essential accessories which facilitate the functionality of the item, however, I'm sorry to hear about the missing pen from the order and I understand your disappointment with the outcome.
Unfortunately, we are unable to issue partial refunds for missing components. As you contacted us via email, I can see that my colleague tried to source the missing pen, but as it isn't available, a resolution was offered to return the item for a refund or replacement (subject to availability).
Should you need any assistance with the return or wish to buy any other similar product, please write back on the same email thread you had with my colleague, and I will be happy to assist to ensure you have a better experience this time.
Regards,
Ramson.
Simple to order but better descriptions needed
While the ordering process was simple and easy, the lack of description of the item and the condition it arrived in was very disappointing.
25 juin 2026
Réponse de CeX/Webuy - Australia
Hi Holly,
Thank you for your review, and I'm sorry to know that you are disappointed with the condition of the item.
Given that we exclusively deal in pre-owned items, all items are tested and appropriately graded before being purchased and resold. Further information on our grading system can be found here: https://tinyurl.com/etwpsjue.
As the item purchased was B-grade, it may have signs of general wear and use, like scratches, scuffs, etc., but will be fully functional. The condition of all items may vary; however, the product title is the accurate description of the item.
As you have reached out to us via email, I have responded there and will advise on the next steps.
Regards,
Saanchi
we received a dirty laptop even tho it…
we received a dirty laptop even tho it was B grade! screen covered in finger prints and the keyboard and above was just filthy!
24 juin 2026
Réponse de CeX/Webuy - Australia
Hi Alyssa,
Thank you for your review, and I'm sorry to hear that your order did not arrive as expected.
We deal in second-hand products and aim to purchase good-quality and fully functional items. Along with the checks we carry out, we also make sure that a wipe is given to the product so it is in a clean and hygienic condition for the next user.
Rest assured that this case has been forwarded to the sourcing store’s management team so their buy-in and dispatch procedures can be reassessed based on the findings.
We also received your email about this order, and I shall get back to you there addressing this further. If you have any queries, please feel free to reply to the email.
Regards,
Jessica
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