Audika - Shrewsbury Avis 

Customer service brilliant

Easy to find and five minutes walk from Frankwell car park. I managed to get a cancellation within 24 hrs of asking.
Attended to by Georgina Bennett who was welcoming and friendly. A thorough risk assessment was easily digested. The procedure of ear wax removal was quick and easy.
Georgina is a star and has fantastic people skills. Great value at £50.

Very polite and welcoming, personal greeting and service. Adrian made a thorough assessment and was very patient in clearly explaining how my new hearing aids worked, fitting them, linking them to the app and showing me how to use them. I would strongly recommend this service to others.

The staff were very friendly and welcoming. A thoroughly professional operation.

Visited Hidden Hearing in Shrewsbury today to collect my hearing aid following replacement of the battery. Usual friendly and excellent service from Adrian and his staff.

Had a wonderful experience with hidden hearing.
Tests where in depth and where explained.
Would recommend them

Went for my hearing test today, which was carried out by Sameer in the Shrewsbury branch.
Sameer was helpful, professional and patient, explaining every part of the hearing test, and taking the extra time to answer any questions I had, and to explain what my best options for moving forward.
Thank you Sameer and Hidden Hearing for your excellent customer service and thorough hearing test.
Definitely recommend going here for your hearing test or hearing aid.

Every thing, 1st class, very proffessional, staff brilliant,
what more can i say, give staff a pat on the back!
customer service also brilliant.

Good experience and very knowledgeable staff as you would hope for. Impressive that the hearing test is free. Excellent and thorough insight into my hearing, followed by a concise course of action. No pressure sales. Thank you Adrian and staff.

She was professional and very nice.

Very professional, courteous and considered. The specialist was there to check/review my hearing properly without "selling". I thoroughly recommend Hidden Hearing

I'm posting this on behalf of my mum ...A huge thank you to ade and Molly Shrewsbury branch ,mum has substantial hearing loss and ade has got hearing aids so she can hear ,nothing was too much trouble, totally honest and professional and it was wonderful to see her hearing different sounds ...I cannot thank them enough...mum is delighted as her hearing aids are comfortable to wear and most importantly she can hear ....they have been fantastic and we can't thank them enough.. excellent service

Professional and thorough testing. Friendly and knowledgeable staff.

My 103 year-old mum has been a client for a number of years now and we have always had super friendly, efficient and considerate service from Walter, who visits mum in her care home, and Molly in the office, who does a great job of coordinating visits. Recently mum lost a hearing aid but the proactive response replaced it quickly under her insurance policy. We’re very glad we found Hidden Hearing - thank you!

i had a home visit friday 3 february a very nice lady called amy from shrewsbury branch i was suprised the kit she had and how professional she was .she said my hearing was on the borderline and i wastnt yet ready for a hearing aid , how refreshing not to have a hard sell

I have had hearing aids provided by Hidden Hearing for quite a number of years but last year decided that it was time to get newer, updated and improved rechargeable versions. I was seen by Amy, who advised me to have earwax treatment first and since that is something the GP practice no longer offers I had it done by Hidden Hearing. The appointment was soon arranged and was carried out quickly and efficiently. Fitting of the new aids was done at my home by Amy, who later came again to do some fine tuning once I had got used to them. Amy was friendly, courteous and efficient and took great pains to make sure that everything was satisfactory. I have also just had a follow up visit from Walt, who was similarly friendly, courteous and efficient and took time to make sure that everything was addressed to my satisfaction. Overall I would say that while Hidden Hearing are probably not the cheapest provider, their attitude, efficiency, quality of their equipment and customer support, not to mention the professionalism of their employees, makes the cost well worth while.

Well where does one start?????

Let’s try at the beginning with 2022 & so long have I put off going to have my ears checked & decided to bite the bullet & visit the Shrewsbury shop.

A huge shout out to Amy who guided me through the process & tests to find I actually did need hearing aids and to put my vanity to one side & no word of a lie they have changed my life (and my partners as he was sick of shouting at me lol).

Throughout 2022 into 2023 Amy & the team have been nothing short of amazing & for that and her professionalism has been such a refreshing change.

She is humorous, characterful & sympathetic all rolled into one, just what you need in this daunting type of environment.

I don’t usually leave reviews as I prefer to tell people to their face if they are good or bad but this is well deserved & we hope Amy & her team are rewarded with the recognition they rightly deserve.

Excellent service, friendly. But product is just to expensive.
£3700.00 sorry out of my price range.

I went into Hidden Hearing to have my ears suctioned due to wax which was carried out very professionally by Gabriela. Afterwards they offered a free hearing check carried out by Adrian. I was impressed by the relaxed but professional service offered including by the receptionist, Molly. I would wholeheartedly recommend them.