Audrey's Avis 

242
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Compiling a 'treasure chest' theme - I purchased Seagull Eggs chocolate/Loretta the Lobster......and Audrey's hit the spot. Very friendly helpful staff throughout. Speedy dispatch and delivery. Highly... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I stumbled across Audrey’s chocolates last year and they have been a major contribution in my current ( and hopefully last) romance. At the age of 78 I thought I knew all the way to woo a woman.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve been a fan of Audrey’s Chocolates for years and have received and gifted them on many occasions. I actually visited their premises recently and was very impressed by the shop and the delightful o... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered some chocolates to enjoy on our first cruise. I picked a mixture of coffee, orange marzipan, coconut and ganache in the 'pick your own' category. I can honestly say they were some of... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Artisan chocolatier
  2. Usine de chocolat
  3. Chocolatier

Écrit par l'entreprise

Audrey’s Chocolates, the oldest chocolatier in Sussex, has been delighting chocolate lovers with its handcrafted creations since 1948. Known for its artisanal chocolates, this family-run business has become a symbol of quality and craftsmanship, attracting customers from across Sussex and beyond.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

242 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(242)

173 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

An Easter egg of dreams was received…

An Easter egg of dreams was received today. I can’t describe how beautiful the flowers, berries and ladybirds are that decorate this delicate yet substantial egg. Such a vintage vibe. I haven’t even got to talking about the collection of chocolates inside… oh my!

5 avril 2026
Avis spontané
Logo de Audrey's

Réponse de Audrey's

Dear Mel,

Thank you so much for your wonderful review and kind words about our Easter Egg. We're so glad you enjoyed the decoration and the chocolates inside.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Such delicious and beautifully packaged…

Such delicious and beautifully packaged chocolate.In a time of shrink inflation for Easter Eggs, Audrey's eggs were so luxurious and perfect gifts.

5 avril 2026
Avis spontané
Logo de Audrey's

Réponse de Audrey's

Dear Melissa,

Thank you for your lovely review! We're so glad you enjoyed our Easter Eggs.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Excellent product

Excellent product
Lovely great chocolates
Great delivery
Expensive but great as a treat
Would recommend and buy again

25 mars 2026
Logo de Audrey's

Réponse de Audrey's

Hi Daz,

Thank you so much for your kind review! It's truly appreciated.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Have used Audrey,s for years and there…

Have used Audrey,s for years and there quality is always amazing the service is great and friendly and in this case the postage and packaging was excellent as I’ve never had it delivered before

25 mars 2026
Logo de Audrey's

Réponse de Audrey's

Dear Jason,

Thank you so much for your very kind review.

We're so happy to have you as a loyal customer.

Best wishes,
The Audrey's Team

Noté 3 sur 5 étoiles

Order recovery

I’ve previously ordered from here and have raved to family and friends.

I ordered on 22 March 2026 for some Easter items, and my box arrived 31 March with 3 items missing. Very disappointed and had to call through to the shop. I later received a callback from the postage team.

I explained what was missing from my order and the 3 items were posted out the next day, all arrived safely today 02 April.

What I don’t understand is why the items for the order were not counted against the order before the box was closed. I was also offered the choice of a refund for the missing 3 items.

Mistakes can happen, but it’s the recovery process which is equally important.

Would I order again, absolutely the products are just too good to miss.

31 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I love that I can pick my favourites…

I love that I can pick my favourites and make a box - a very chic Box !
They are all delicious and beautifully crafted- I treat myself but they make perfect presents !

30 mars 2026
Avis spontané
Logo de Audrey's

Réponse de Audrey's

Dear Sarah,

Thank you so much for your lovely review!

Best wishes,
The Audrey's Team

Noté 3 sur 5 étoiles

I love Audrey’s and I love the…

I love Audrey’s and I love the products. However, a little more thought needs to go into the packaging. I ordered an Easter egg as a present. When it arrived, the egg had twisted in the packaging and the box was a little torn at the top. As I twisted the egg (carefully) to set it straight so I could gift it, the very thin foil on the top of the egg rubbed off. So it looked substandard as a gift. When you have spent £50, this is not acceptable. I won’t order by post again.

15 mars 2026
Avis spontané
Logo de Audrey's

Réponse de Audrey's

Dear Paul,

Thank you for sharing your feedback, we’re so sorry to hear your Easter egg didn’t arrive in perfect condition. That’s not the experience we want for our customers, especially when gifting something special. We put great effort into our packaging, but we clearly missed the mark here and will review this with our team.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Such beautiful

Such beautiful, luxurious chocolates. The perfect gift when you need something extra special.

27 mars 2026
Avis spontané
Logo de Audrey's

Réponse de Audrey's

Dear Nicola,

Thank you so much for your kind review!

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Beautiful chocolates every time

Beautiful chocolates every time. I tell everyone about Audrey’s - superb quality and such a lovely store to visit. Highly recommend the rose and violet creams, and the champagne truffles!

23 mars 2026
Avis spontané
Logo de Audrey's

Réponse de Audrey's

Hi Clare,

Thank you so much for your wonderful review! We're so glad you love our Rose & Violet's and our shop!

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Lovingly decorated chocolate eggs!

Absolutely gorgeous hand decorated eggs, I can tell these are made with so much love and care! So happy to support this small business and I will be back for more

27 mars 2026
Avis spontané
Logo de Audrey's

Réponse de Audrey's

Hi Philippa,

Thank you for your lovely review! We're so pleased to hear you love our Easter Eggs.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Gorgeous chocolates very nicely…

Gorgeous chocolates very nicely presented good customer service and definitely looking forward to trying different flavours the only problem is that they didn't last long enough 😀

5 mars 2026
Avis spontané
Logo de Audrey's

Réponse de Audrey's

Hi Margaret,

Thank you so much for your kind review! We're so happy to hear you enjoy our chocolates and will be back to try more!

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Simply lovely chocolates!

Fabulous chocolates as ever from Audrey's (our granddaughter, who shares the same name, agrees!)

20 mars 2026
Avis spontané
Logo de Audrey's

Réponse de Audrey's

Dear '1939',

Thank you for your lovely review! We're glad to hear Audrey approves!

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Love Audrey's Chocolates

Love Audrey's Chocolates. As a little girl in the 70s I always asked my mum if we could look in the window. The hat boxes looked so luxurious; I have just bought one for my sister's birthday. They are very expensive, but they are very special. Lovely to see they are still in business making English chocolates the traditional way when the market is so saturated with Belgian chocs.

25 mars 2026
Avis spontané
Logo de Audrey's

Réponse de Audrey's

Hi Customer,

Thank you so much for sharing this wonderful memory. We’re delighted you’ve chosen one of our hat boxes again, and we hope your sister enjoys every chocolate inside. We’re proud to still be handcrafting our chocolates here in Hove, just as we always have.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Audrey’s chocolate is a very special…

Audrey’s chocolate is a very special company . From the moment the beautiful blue box arrives , unwrapping the soft tissue paper and seeing the rows of beautiful handmade chocolates. The whole experience and the quality of the chocolates by far exceeds the cost of the boxes . I had a slight problem with how my box arrived in transit and the company dealt with it very quickly. Audrey’s is now part of my family celebration traditions.

14 mars 2026
Avis spontané
Logo de Audrey's

Réponse de Audrey's

Dear Elaine,

Thank you so much for your wonderful words. We’re delighted to hear that our chocolates have become part of your family celebrations. Your kind feedback reminds our chocolatiers why they handcraft every piece with such care. We look forward to adding a little extra sweetness to your next special occasion.

Best wishes,
The Audrey's Team

Noté 2 sur 5 étoiles

Overpriced and no quality control

Overpriced and no quality control. The white chocolate bear I got my husband for Christmas and the Toffee Shop fudge which we ordered recently has gone uneaten because it is spoiled. My husband placed the order for the fudge (which was our second time ordering it) and it was rancid with only a month expiry date. Audrey’s did do the right thing and refunded him the cost but it’s real hit and miss ordering from them. We didn’t enjoy some of the flavours in the expensive boxes of mixed chocolate. The diagrams for each chocolate didn’t match up to the product so we never knew what we were getting. It was a bit of a mine field with most of the flavours not to our liking.

**Update** Why are you lying now? Your update about sending a replacement for the fudge or chocolate is untrue. My husband received a refund on just the fudge. That’s it. It was also impossible for him to complete the transaction on the Liberty Spring Hat Box at the time he placed his order. He had to contact customer service and even they had a hard time placing the order as it kept coming up as out of stock although it was showing up as available on the website. We got there in the end but as far as flavours are concerned in the hat box, orange marzipan should not be a flavour that should exist. Bleh.

17 février 2026
Avis spontané
Logo de Audrey's

Réponse de Audrey's

Dear Paula,

Thank you for taking the time to share your feedback. We appreciate your honesty, even when it's tough to read. We're so sorry to hear about the issues with Bessie the Bear, the Toffee Shop fudge, and the mismatch in the mixed chocolate selection; that's not the consistent quality we strive for, and we completely understand your frustration, especially with items meant as gifts.

Your comments on the flavours and diagrams are really helpful, as we work to refine our selections. Again, we're sorry the experience didn't live up to your expectations. We did, however, refund your fudge and resend out all of the damaged chocolates as a gesture of goodwill, and we hope that went some way towards making up for the disappointment and showed how seriously we take your experience with Audrey’s.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

VERY

VERY, VERY GOOD

24 février 2026
Logo de Audrey's

Réponse de Audrey's

Hi William,

Thank you for your kind review!

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Always deliver...great updates to make…

Always deliver...great updates to make that special deivery feel as personal to them as it clearly is to the recipient.
I have been using their services since 1980...never been let down once...that is quite an achievement.
It is the attention to detail that sets them apart.

24 février 2026
Logo de Audrey's

Réponse de Audrey's

Hi Jason,

Thank you so much for your lovely review!

We're so grateful to have customers like you.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Great 60th Birthday gift.

Excellent choice of chocolate to suit every taste bud.

23 février 2026
Logo de Audrey's

Réponse de Audrey's

Hi Stephen,

Thank you so much for your lovely review! We're so glad to hear our chocolates made a great birthday gift.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

time that i have ordered with…

First time that i have ordered with them the chocolates arrived beautifully packaged and a lovely little note to say thank you and of course the chocolates are amazing would highly recommend

23 février 2026
Logo de Audrey's

Réponse de Audrey's

Hi Susan,

Thank you so much for your lovely review - we're so glad you enjoyed our chocolates.

Best wishes,
The Audrey's Team

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus