Audrey's Avis 

243
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Compiling a 'treasure chest' theme - I purchased Seagull Eggs chocolate/Loretta the Lobster......and Audrey's hit the spot. Very friendly helpful staff throughout. Speedy dispatch and delivery. Highly... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I stumbled across Audrey’s chocolates last year and they have been a major contribution in my current ( and hopefully last) romance. At the age of 78 I thought I knew all the way to woo a woman.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great choice of flavours. Quickly despatched. Well packed. Good communication. Bought as a gift. Nice to be able to give something a little bit different.

Noté 5 sur 5 étoiles

I’ve been a fan of Audrey’s Chocolates for years and have received and gifted them on many occasions. I actually visited their premises recently and was very impressed by the shop and the delightful o... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Artisan chocolatier
  2. Usine de chocolat
  3. Chocolatier

Écrit par l'entreprise

Audrey’s Chocolates, the oldest chocolatier in Sussex, has been delighting chocolate lovers with its handcrafted creations since 1948. Known for its artisanal chocolates, this family-run business has become a symbol of quality and craftsmanship, attracting customers from across Sussex and beyond.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

243 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,7

Tous les avis

(243)

174 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Audrey Rose and Violet a taste of the past

Audrey Rose and Violet Chocs are just like my dad would buy us 50 years ago… taste Beautifully packaged I highly recommend.
Will definitely be buying more as gifts and to treat myself too

27 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Diane,

Thank you so much for your kind review!

We're so glad they feel nostalgic for you.

Best wishes,
The Audrey's Team

Noté 2 sur 5 étoiles

I was so looking forward to the…

I was so looking forward to the chocolates but was totally underwhelmed by the small box that arrived. The packaging is expensive but the contents were pretty ordinary and I actually found the chocolates too sweet and not high quality as anticipated. Not great value for money which was a shame. I would not buy again.

19 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Colin,

Thanks so much for taking the time to leave this review and for giving Audrey's a try. We're truly sorry to hear the chocolates didn't meet your expectations and that you found them underwhelming.

We handcraft every selection with that care in our Sussex factory, but clearly we fell short this time, and we apologise for the disappointment on both quality and value.

Best wishes,
The Audrey's Team

Noté 4 sur 5 étoiles

True quality in their chocolates

There is no doubt of the exquisite quality of this brands chocolate, it is truly amazing. In particular the violet creams are to die for! Unfortunately the packaging in the delivery box wasn't as good as I would have liked, so I had three bears with squashed noses, and the beautifully crafted heart shaped box for the creams was sealed with tape that ripped the box covering when removing.

15 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Michael,

Thanks for the thoughtful review and for choosing Audrey's, we're happy to hear the exquisite quality shines through, especially with our violet creams!

However, we're very sorry to hear about the packaging issues with the delivery box and the heart-shaped box; that's not up to our usual standard and we hope you will give us another chance.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Just the most gorgeous packaging I've…

Just the most gorgeous packaging I've ever seen! I have yet to try the chocolate because it's almost too pretty to touch but looking forward to eating over the holidays.

24 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Sophie,

Thank you for your kind review!

Best wishes,
The Audrey's Team

Noté 4 sur 5 étoiles

Really good quality chocolates so I…

Really good quality chocolates so I don’t mind paying a bit more for them, having said that they are more expensive than other high quality chocolate makers. Would definitely up them again though

24 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Joanne,

Thanks so much for the thoughtful review and for choosing Audrey's.

We handcraft every selection with that care in our Sussex kitchen using only the finest ingredients that's why the price point is higher, however, it's wonderful to know it's worth it for you. 😊

Best wishes,
The Audrey's Team

Noté 2 sur 5 étoiles

Dried out old chocolates

I ordered my favourite cream chocolates in the choose your own selection and sadly about 75% of them were dried out and hard rather than soft creams. At this price point this is not acceptable.

23 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Claire,

Thank you for taking the time to share your feedback and for choosing Audrey's.

We're sorry to hear that many of the creams were not up to the stand you expected. We would like to clarify that our creams don’t have a typical soft texture as we use no additives so they will be firm but soft and given that our chocolate is handmade in small batches, texture can sometimes differ.

​Best wishes,
The Audrey's Team

Noté 1 sur 5 étoiles

I haven't received my order yet

I haven't received my order yet. I'm surprised you asked for a review. Have you been informed that it has been delivered? I ordered 2 sets of the little hedgehog chocolates.

21 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Margo,

Your order left our warehouse on the 9th December and has been with Royal Mail since. I can see that your order is showing as due to be delivered today however we're sorry that there has been a delay with the courier. We're so sorry for any delay experienced due to unprecedented demand around Christmas time and we hope you enjoy the chocolates and reconsider your review.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

So glad I discovered Audrey’s

So glad I discovered Audrey’s - great presents. Box of Frogs is my fave. Beautiful packaging and swift delivery.

10 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Suzanne,

Thank you so much for your kind words! We really appreciate it.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Best chocolate I have ever tasted

Best chocolate I have ever tasted. Will be ordering on a regular basis. I like the milk chocolate caramels and vanilla caramels I am addicted highly recommended

16 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Sharon,

Thank you for taking the time to share your feedback, we'd be delighted to have you as an Audrey's regular!

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Exquisite Handmade Chocolates

My Dear Grandmother used to take me into Audreys in the 60's when it was already an iconic chic establishment. My Mum always had the Cherries in Brandy at Christmas as I do now. An unmissable treat that makes our Christmas's so special. A box of chocolates from Audreys is a gift worth giving!

12 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Michael,

Thank you so much for sharing this! It's so lovely to hear of all the special traditions involving Audrey's over the years.

Thank you again for your loyalty and for letting us be a part of your celebrations across generations.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Absolutely gorgeous chocolates

Absolutely gorgeous chocolates, in the most beautiful of packages (we bought a variety of items and each was boxed, wrapped or presented in such an exquisite way!). Next time I need to visit the shop!

20 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Suze/Balazs,

Thank you so much for your kind review - we'd love to welcome you into our shop!

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

We have been eating Audrey's chocolates…

We have been eating Audrey's chocolates for over 40 years. We have also done a lot of "market research" elsewhere - in England and Europe. No-one beats Audrey's yet. We only go for dark chocolates. Their griottes (formerly named cerisettes) are cherries soaked in brandy and then covered in their divine dark chocolate. They arrive nestled in a wooden box. They make the best possible gifts for closest friends and family - (but be sure to order in the summer ready for Christmas). We love that the shop remains its old fashioned lovely self - it is like stepping back into another elegant era and the staff are unfailingly kind, helpful and patient. Long may it continue - basically unchanging and producing the best ever chocolates. PS Pleased to say we have passed on our passion for Audreys to the next generation.

19 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Ruth,

Thank you so much for sharing this. It means the world to know that Audrey’s has been part of your life for over 40 years, and that even after plenty of “market research” across England and Europe, you still choose our dark chocolates and griottes (or cerisettes!) as your favourites.

Thank you for passing your passion for Audrey’s on to the next generation, and for supporting our little chocolate shop.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Amazing

Amazing , everything about this
Company , I will Oder again and again .

14 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Caroline,

Thank you so much for your kind words - it means a lot! We'll be happy to have you back again and again.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Well what can I say Audrey’s ate the…

Well what can I say Audrey’s ate the best chocolates around. I use to but th is it’s my late nan. So hat was 40 years ago and they are still as lovely. Had a couple of boxes delivered then popped in fur another couple, The two ladies in there were so lovely, will be going back in there again soon the rose and violets are so yummy, Thank you again and have a lovely Xmas xxx

17 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Maria,

Thank you so much for your kind words - we'll pass on the compliments to the ladies in the shop!

We hope you have a lovely Christmas too!

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Excellent as always x

11 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Nick,

Thank you for your kind review!

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Without doubt the best chocolates I've…

Without doubt the best chocolates I've ever had! I am addicted to the milk chocolate rose and violets sweets!

13 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Francesca,

Thank you for your kind review! We're so glad you love our Rose and Violets - they are a bestseller.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Amazing Service

When there was a delay due to unavailability, Audreys didn't just rush to fill that but sent me more than ordered as a gesture of goodwill. The recipient is going to love these Robins eggs, just as 4 others haveloved the chocolate hedgehog sets. Thank you.

12 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Sue,

Thank you so much for your kind words, we’re so happy to hear your recipient will be enjoying the Robin’s Eggs, and that the chocolate hedgehogs have been a hit too! We really appreciate your patience while we sorted the delay and are so glad the extra treats were well received.

Thank you again for your support,
The Audrey's Team

Noté 5 sur 5 étoiles

Excellence!!

Excellence!!

4 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Kim,

Thank you so much for your kind words.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

All items were ordered for Christmas

All items were ordered for Christmas. They arrived speedily and in good order. They have yet to be tasted but look delicious!

8 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Clinton,

Thank you so much for your lovely review!

Best wishes,
The Audrey's Team

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