Audrey's Avis 

243
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Compiling a 'treasure chest' theme - I purchased Seagull Eggs chocolate/Loretta the Lobster......and Audrey's hit the spot. Very friendly helpful staff throughout. Speedy dispatch and delivery. Highly... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I stumbled across Audrey’s chocolates last year and they have been a major contribution in my current ( and hopefully last) romance. At the age of 78 I thought I knew all the way to woo a woman.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great choice of flavours. Quickly despatched. Well packed. Good communication. Bought as a gift. Nice to be able to give something a little bit different.

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve been a fan of Audrey’s Chocolates for years and have received and gifted them on many occasions. I actually visited their premises recently and was very impressed by the shop and the delightful o... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Artisan chocolatier
  2. Usine de chocolat
  3. Chocolatier

Écrit par l'entreprise

Audrey’s Chocolates, the oldest chocolatier in Sussex, has been delighting chocolate lovers with its handcrafted creations since 1948. Known for its artisanal chocolates, this family-run business has become a symbol of quality and craftsmanship, attracting customers from across Sussex and beyond.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

243 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,7

Tous les avis

(243)

174 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Delicious chocolates. Poor bespoke packaging

Audley chocolates are absolutely divine. However, the labelling for the select your own boxes is very poor. I chose a selection of chocolates for an aunt who is in a hospice and at end of life. She has always been very fussy about chocolates, so I deliberately chose all her favourites, hoping to tempt her into the box, safe in the knowledge that every chocolate would delight. When the box came I thought a standard box had been sent in error, as the label gave no reference to being a special selection and implied that the box contained a standard selection. When I questioned this with Audley I was told that it was indeed a bespoke box and was identified by an order code on the reverse side. There is however nothing to tell the recipient that this is a box chosen specially for them and nothing when ordering to make it clear that the box will appear to be a standard box to the recipient. I only hope she listens to me and ignores the packaging when I deliver the chocolates on Wednesday. I’ll certainly order Audley chocolates again - they are delicious. But I’d never order a bespoke box unless the packaging changes.

8 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Sue,

Firstly, thank you so much for your order, we’re so glad to hear how much you enjoy our chocolates. However, we’re very sorry for the disappointment regarding the presentation of your “Pick Your Own” box. Our bespoke selections are always packed by hand, which means they don’t have an external label other than the ingredients list on the back.

Due to recent unprecedented demand, we have experienced a shortage of our plain boxes, so to avoid delays and disappointment, we had been temporarily using our milk and dark/dark selection boxes for bespoke orders to reflect the chocolates that have been chosen. Rest assured, your box was made exactly to your chosen selection and the outer packaging was simply substituted to ensure your order arrived on time.

We're truly sorry for this.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Amazing chocolate

Amazing chocolate. So good. Beautiful packaging as well.

11 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Ann,

Thank you so much for your kind words.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Simply The Best

These are, without a doubt, the best chocolates on the planet, worth every penny, they are simply the best!
I have been an Audrey's customer for over fifty years. I am overseas now but the staff went above and beyond to fill my order.
Many thanks to Alice and Will for their kindness and help. Treat yourself. Once you try these you will never go back to any other chocolate.

26 novembre 2025
Avis spontané
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Réponse de Audrey's

Hi Deborah,

Thank you for your kind words Deborah. Alice, Will, and the whole team are so pleased to know their efforts made a difference. We’re incredibly grateful for your continued support and hope our chocolates always bring a taste of home.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

A good variety of absolutely delicious chocolates

A good variety of absolutely delicious chocolates all beautifully packaged at a reasonable price.

13 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Val,

Thank you so much for your lovely review! We're so happy to hear you enjoyed the variety and presentation of our chocolates.

Have a wonderful Christmas,
The Audrey's Team

Noté 3 sur 5 étoiles

Great chocolates

Great chocolates. Poor service.
I ordered two boxes of self selected chocolates , I only received one . I called but as it went through to the shop , they said they would get someone to call me from packing , no one did . So I emailed . No reply ever to my email . Called again and got the issue resolved and the second box was sent out to me ….no note of apology or small extra to say sorry . However the chocolates are wonderful.

31 octobre 2025
Avis spontané
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Réponse de Audrey's

Hi Nicholas,

Thank you for your feedback. We’re sorry for the trouble you experienced with your order and the delay in getting it resolved — that’s not the level of service we pride ourselves on. We are a very small team and have had a particularly busy festive period, however, that’s no excuse for missing your call or email, and we truly appreciate your patience. We’re glad to hear you enjoyed the chocolates, and we’ll make sure to take your comments on board to improve our communication going forward.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

The chocolates are absolutely moreish…

The chocolates are absolutely moreish and the packaging make them a perfect. I’ve long been a chocoholic but Audrey’s have more than exceeded my expectations. I will definitely be ordering again and they would make a perfect gift.

11 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi R,

Thank you so much for your lovely review!

We're so glad to hear we have exceeded your expectation and are excited to have you as a member of the Audrey's family!

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Chocolate Frogs Parcels arrived on time and were very…

Parcels arrived on time and were very well packed. The boxes are beautiful so chocolates well presented. They are gifts for Christmas so unfortunately they haven't been tasted yet but they look very very cute and I'm excited to see my family open them. I'll be happy to add to the review after Christmas day

11 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Catherine,

Thank you so much for your kind review - we hope your family will love the taste as much as you love the look!

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Simply Stunning - Hand made chocolate perfection

It is very rare to feel 100% positive about anything "hand made" in England. A Bentley(Tick), A Morgan (tick) Jermyn Street shirts (Track) and Audrey's Chocolates (Triple Tick) - they are sublime, very special, and make one or two other "pretenders" fade into the shadow that Audrey's cast. If you do nothing else these next few days - order a box - select what you like - and savour every delicious mouthful. Then look at the story behind that mouth orgasm .. it's all down to love and care and a small team in Brighton. Thank you for making something so special.

10 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Pier,

Thank you so much for this incredible review – it truly touched all of us here in Brighton. Your words mean more than you can imagine to a small team who pour so much love and care into every handmade chocolate.​

To be mentioned alongside such iconic British names is an honour, and it’s wonderful to hear that our chocolates have brought you so much enjoyment. We would be delighted to welcome you back any time you feel like savouring another box.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Audrey's - Delicious chocolates for perfect presents.

Whether online or in-person in the Hove shop Audrey's never disappoints. Delicious chocolates skillfully crafted. Always a great present that will be truly appreciated or a self indulgent treat for yourself.

4 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Peter,

Thank you so much for your kind words - we're so glad you enjoy the Audrey's experience.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Really happy with my purchases

Really happy with my purchases, they will make great Christmas presents.

I like the individuality something different.

11 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Audrey,

Thank you for your kind words, we hope the gifts are well received.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Wonderful chocolates

Wonderful chocolates, I have been been buying Audrey's chocolates for over 50 years and they never disappoint.

28 novembre 2025
Avis spontané
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Réponse de Audrey's

Hi Diane,

Thank you for your lovely review. We are so glad that Audrey's continues to live up to your expectations.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

EXCELLENCE personified

EXCELLENCE personified; We have been buying Audrey's chocolate directly for over 2 years and indirectly through the F&M counter. The quality is consistently good, customer service is superb and I love their modern rebranding and the explanation on how their chocolates are made. They TRULY make only handmade chocolates. And the bonus point for me when we took delivery of our Christmas order for our friends and colleagues, the weight of each bag was heavy, each box was FULL of really good chocolate, and yumminess, no expensive and bulky packaging that ends in landfill, just beautiful boxes FULL of chocolate goodness, we are regulars and look forward to seeing what the new ownership generation develops Audreys into, The products will be considered, with high quality at the core and FUN. Rock on Audreys !

8 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Chrissie,

What an incredible review! Thank you so much for your continued support and kind words! We take great pride in crafting chocolates and thoughtful feedback like yours makes it all the more rewarding. We’re so pleased you noticed the care behind every box.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Gorgeously presented and delicious to…

Gorgeously presented and delicious to eat these are stand-out, tasty, perfectly crafted chocolates. Worth every penny and a real treat for your body and soul!

11 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Sarah,

What a wonderful review, thank you! We’re so happy you enjoyed our chocolates and presentation. It means a lot to know they brought you such joy. Your kind words truly make our work feel worthwhile.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Great chocolates expertly made

Great chocolates expertly made. I bought my husband the coffee chocs and he said they were the best he’s ever tasted. Thank you.

4 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Carole,

Thank you so much for your lovely feedback! We’re happy to hear that your husband enjoyed the coffee chocolates. We really appreciate your kind words and support.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Traditional favourite

What a lovely online experience, great choice of traditional sweets. My wife loves the festive fudge. It’s like having your favourite sweet shop in your front room.

26 novembre 2025
Avis spontané
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Réponse de Audrey's

Hi Robert,

Thank you so much for your lovely review. We’re so glad to hear your wife enjoyed the festive fudge. We love that our sweets brought a bit of that sweet shop charm into your home. Wishing you and your wife a very merry Christmas.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Very good rose and violet creams

I ordered rose and violet creams as gifts for friends and had one small box to try for myself - delicious.
Then ordered several other boxes - beautifully packed in clever blue boxes. Nice to have good traditional English chocolates as a change from the Swiss that we're used to buying these days. Will order again.

26 novembre 2025
Avis spontané
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Réponse de Audrey's

Hi A.R.T,

Thank you so much for this lovely review. It’s great to hear you enjoyed the rose and violet creams enough to come back for more!

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

A delicious selection of chocolates!

Thank you Will and Alice for the superb chocolates and also for the first class service. We really enjoy putting together our selection boxes on your website and the gift messages and delivery service are always first rate. A great product from a top class company. Happy Xmas to all at Audrey's. Dave & Su Wilson, Warrington

8 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Su & Dave,

Thank you so much for this wonderful review. It means a great deal to hear how much you enjoy creating your own selection boxes, and that the gift messages and delivery service have worked so well for you. We really appreciate your kind words and loyal support.

Wishing you both a very Happy Christmas from everyone at Audrey’s.

Best wishes,
The Audrey's Team

Noté 5 sur 5 étoiles

Chocolate revelation

An absolute revelation, really enjoyed the hedgehogs with my wife and granddaughter and the caramels are fantastic the rose and violets are a sophisticated combination of chocolate and floral notes that are very appealing and very grown up, can’t wait to order some more

7 décembre 2025
Avis spontané
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Réponse de Audrey's

Hi Alister,

Thank you so much for your wonderful review. We’re delighted you enjoyed the hedgehogs, caramels, and especially the rose and violet creams. It’s lovely to hear they were shared across three generations!

Best wishes,
The Audrey's Team

Noté 2 sur 5 étoiles

£30 for small box of fondant creams…

£30 for small box of fondant creams fondant hard chocolate not great quality better with hotel chocolat

24 novembre 2025
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Réponse de Audrey's

Hi Alex,

Firstly we'd like to thank you for placing an order with us.

We’re truly sorry to hear you were disappointed with your purchase. Cocoa prices have risen significantly over the past year, which has impacted the cost of producing fine chocolate. At Audrey’s, we only ever use the highest-quality cocoa and fresh ingredients and each piece is crafted by hand in our Hove factory. This level of care and quality does mean our prices reflect current ingredient costs.

Best wishes,
The Audrey's Team

Noté 1 sur 5 étoiles

Prices have risen dramatically. Choice poor

Prices have risen dramatically. You now have to take 3 chocolates on one flavour of making up a selection box. Absurd decision. Before you could have individual flavours making box far more exciting. Sadly a decades long family relationship will be curtailed.

28 novembre 2025
Avis spontané
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Réponse de Audrey's

Hi Anne,

Thank you for taking the time to share your feedback. We completely understand your frustration regarding the change to our selection boxes. The introduction of the ‘three-of-each’ rule in August last year was not a decision we made lightly, it became necessary to ensure our small team could continue packing each order by hand with care and accuracy. Unfortunately, with rising ingredient and labour costs, our previous system was no longer sustainable. We truly value your long-standing support and hope you’ll continue to enjoy our chocolates.

Best wishes,
The Audrey's Team

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