Aura House Avis 

I reached out today regarding two orders of mine. The response from customer service was quick and Olivia M. was very helpful and responsive. This is the kind of customer service every business should have. Not to mention my home smells great! Highly recommend 🫶

I love this company! The scents are amazing! I’ve had great success with “wonderful Emily” on a couple of questions! She never gives up until problem solved!!

My girlfriend had been using Aura House for a while and kept wanting to show it to me. I'll admit I was skeptical at first, I figured it was just another overhyped product idk. Then I actually tried it. The scent lasts all day but stays soft so it just feels like the place naturally smells good instead of fake. Ordering was easy and the whole experience has been smooth. Safe to say she won this one.

I've been using Aura House for a while now and I'm hooked. The scent lasts all day, but it's subtle enough that it just feels like my home naturally smells amazing. Nothing feels artificial. Easily my favorite scent brand.

This scent completely changes the atmosphere of a room. It smells so fresh and clean without being too strong. I’ve had people come over and immediately ask what scent I’m using. Definitely one of those little things that makes a big difference. Bonus, it's safe for pets!!!

I got the Aura House diffuser with the Grounding scent and I’ve been loving it! This is my type of woody scent. It’s warm, cozy, and subtle, and it makes my apartment smell amazing without being overpowering.

Walking into a home that already smells good is such a little luxury. Definitely happy with it!

No no no. This is the worst diffuser and scents ever experienced. Could not figure out why we were coughing when it was on and coming back in the house after being out. We tried different scents and it didn’t make a difference. Plus my air purifiers up to 150 with a red light, which is not a good sign. Avoid this product. at all cost!

From ordering to unboxing to a follow-up question I sent, the whole experience was seamless. The customer service team was lovely and quick to help. The diffuser is beautiful and works with all my oils. Couldn't be happier.

Had questions about my order and they were super quick to respond and unbelievably helpful. Amazing customer service with Olivia. Thank you so much!!!

I sent an email asking how to exchange a scent that was making two family members sneeze, I had a reply to my email in less than 5 minutes. I appreciated the quick response. They offered to send a new scent that was not floral as those seem to be the ones that don’t work for my family. Grace was also able to suggest scents that would be a good fit for our home. Great customer service!!

I ordered the offer of diffuser and scent for a few $ off. I read the deal and specifically did not sign up as a member—wanted to test the product. Ad said ships in a few days. After 28 days, the order arrived. This is AFTER I tried repeatedly to find out where order is—I thought I had been scammed. Two days sfter recriving the first order, I get a notice that im being charged again fir a refill order thst I did not order. Their customer service tells me I am automatically enrolled in a 3-month membership snd cant cancel, must pay for things I didnt sign up fir and dont want. DO NOT BUY ANYTHING from this company. They are very poor at product fulfillment, customer service and marketing.

First order should have arrived within 2 weeks. It never arrived, never received an email communication that the order was delayed. I called their customer service number, was told the sample scents were back ordered and they could not tell me when my first order would ship out, meanwhile they charged my credit card so they received their payment. I tried canceling the entire order and subscription and I was told I could cancel subscription on future orders but not my first order. I contacted my credit card company and reported this merchant as fraudulent and merchant did not honor their commitment to send me the product within the 2 week frame. They are total scammers.

I absolutely love how my entire home smells now that I have just one AH diffuser. I can’t wait to get more to create different atmospheres. These aromas are definetly top notch!

Grace H. was great! Appreciate the prompt, friendly and helpful service! Aura House has been excellent with customer service and I’ve been very pleased.

I just received my oil in the mail and one of the bottles was leaking. I emailed the Aura House customer service and within minutes I had a reply that they would send me a replacement free of charge. This is the best Customer Service I have had from a company. Very impressed!

I would like to start this review by saying that Aura House has, without a doubt, some of the best customer service I have ever experienced.
I received my product in a timely manner and initially left a one-star review on their website. While the unit itself was sleek, attractive, and worked exactly as advertised, I was very disappointed in the fragrance. To me, the scent did not match the way it had been marketed, and I was pretty honest about that in my review.
Within a very short amount of time, I received a call from Aura House customer service, and I was genuinely blown away by the experience. They listened to every one of my concerns with completely open ears. There was not a hint of defensiveness or an attempt to dismiss my feedback. Instead, they were friendly, efficient, thoughtful, and genuinely interested in understanding why I was disappointed. They made me feel like my feedback actually mattered.
Fragrance is incredibly subjective, and what I don't love may very well be someone else's favorite scent. So while the fragrance itself wasn't for me, I can say without hesitation that Aura House is a very impressive company. The unit worked exactly as advertised, it looks beautiful in my home, and their customer service is absolutely stellar.
It is rare to have a customer service experience that actually changes the way you feel about a company after being disappointed with a product, but that is exactly what happened here. I went into the interaction unhappy with my purchase and came away incredibly impressed by the company behind it.
If you enjoy fragrance in your home, I would absolutely encourage you to give Aura House a try. Even though the particular scent I chose wasn't for me, the quality of the unit and the way this company treats its customers absolutely deserve recognition.

Devastatingly Bad Customer Service. Is This Even a Real Company?

I placed order #AH267840 on September 1 for a diffuser, two fragrance oils, and a free sampler advertised with my subscription. More than two weeks later, my order still shows as unfulfilled. I have received no tracking information, no shipment, and no reliable fulfillment update.

Aura House never proactively told me that two items were out of stock. I only learned this after contacting customer service when my expected delivery date passed. A representative offered to replace the unavailable Collins oil, and I immediately agreed to swap it for George V so the rest of my order could ship. The representative said the swap would allow my order to move forward, but it was never processed.

Since then, I have sent multiple emails, called customer service several times, and repeatedly checked my online account. I received an automated email confirming that my request had been placed in another support queue, but no one has actually resolved the issue. My account still says “unfulfilled,” and I still have no tracking number or confirmed shipping date.

I paid approximately $145 and enrolled in a subscription, yet I have nothing to show for it. Even the free sampler used to promote the subscription was apparently unavailable. I should not have to repeatedly chase a company simply to receive an order I already paid for.

The lack of proactive communication was disappointing. Failing to complete the promised replacement or respond with a meaningful update made the experience unacceptable. At this point, I am questioning whether my order will ever arrive and am considering disputing the charge with my bank.

I cannot recommend Aura House based on this experience.

I had a question about my order and they answered it the same day. Very easy to communicate with. Very excited to be a customer.

Didn't expect to love a diffuser this much but here we are. Looks amazing, smells amazing, and I'm never stuck with one scent. So happy with it.