Aura House Avis 

Skeptical at first because I've been bummed by pretty-but-useless diffusers before. This is the opposite. It looks luxurious AND works. Strong, even scent, easy oil changes, no fuss. It's earned its spot on my counter.

Obsessed with this diffuser. Runs quiet, the mist is consistent, and I love that I can rotate oils depending on my mood. Looks gorgeous on my shelf too. Five stars easy.

I actually haven’t used the diffuser yet because the oils were missing. I emailed customer service and I received a response within minutes that my oils would be on the way and that they were very sorry for the inconvenience. I’m very impressed with this level of Customer Service and hopefully the diffuser and oils were great as I’m expecting they will.

Update: I received a call from the founder of Aura House this evening. He personally reached out to apologize, hear my concerns, and make the situation right. He also shared that my posts had prompted his team to sit down together and discuss their customer service experience and workflows.

I was especially impressed by the way he handled the conversation. He wasn’t defensive. He was sincere, humble, and genuinely willing to listen and improve. He followed through with a refund, and I truly appreciate him taking the time to personally address what happened.

Initial review: Horrible customer service. They claim they will refund your purchase within 60 days. Completely false! Do not order from this company!!! I would recommend ordering another waterless diffuser on Amazon before choosing Aura House. I have asked for a refund and they will not respond back to me and there is no live agent to speak to nor a customer support phone number to be found on any of their sites.

I was first introduced to the Aura House product at a friend’s house. The scent was mesmerizing, not overbearing, just delightful. I immediately asked her what it was and when she told me, I went onto the website for Aura House and purchased my own. Unfortunately, because the product is so popular, my first shipping was quite delayed. Having said that, the customer service is phenomenal. They kept close contact with me, constantly letting me know when the supply was fulfilled and when my order would be shipped. My favorite scent thus far is Collins, the scent that attracted me in the first place.
The diffuser will be a go-to gift for family and friends. I love it that much!

Very disappointing. I placed my order on August 30th. Never received any correspondence from Aura house, so I reached out on 9/12 to ask the status of my order. I was told it was on backorder. I asked if there was something I could do receive my order in a timely manner-I was told I could switch the fragrance of which I said fine, switch the fragrance. I was told it would be shipped out on Monday 9/14. I never received any type of response when it wasn't shipped out as promised. When I reached back out on 9/16, I was told it should be shipped out on 9/21. At this point I was getting the runaround, no follow up unless I reached out. I asked for my order to be cancelled due to ongoing delays with no follow up...bad customer service and experience.

I was charged $112 for a 30 mL fragrance oil that should have been $32. That was 11 days ago. I contacted customer service immediately and then followed up several more times. They admit they overcharged me $80, but still haven’t issued my refund. It should have been taken care of same day, but I’m still waiting. Unacceptable.
Update: I finally received my refund. Unfortunately, it took a bad review to make them act, but they did respond and promptly refunded the overcharge.

Great customer service! Love the diffusers!! Collins & Coast are my favorites!

My original order had a hiccup in shipping. I sent an inquiry by email and received an immediate reply with a thorough explanation and choices to immediately solve the problem.
Grace H continued to stay online with me and even helped me pick a new scent. She definitely knows how to connect with her customers and make us feel special. I look forward to receiving my first Aura House shipment soon.
Thank you to Grace.

I love this diffuser and the scents! Your entire house smells wonderful in just a few minutes and the oil lasts over 30 days if on low! I own a Boutique and I'm going to sell them there also!

I absolutely love this product! I get compliments on the scent of my home every time someone walks in. My personal favorite is the “manifest” scent…subtle and amazing!! I have a subscription, so they send me a new bottle of fragrance every month. I use my diffuser on full blast for about 4-6 hours per day.
The customer service team is super responsive and helpful with any troubleshooting issues you might have. Quick resolve!!!

After a terrible experience, their Customer Care was able to sort the entire situation out and was expedient in completing.
I would now RECOMMENT Aura House to all of my friends

What a great team to work with. Great product. Very well made and easy to use.

Love my Cream Aura House so much….I purchased a Black Aura for my upstairs loft! So excited to order Aura Christmas Scent!

This company is top notch. They genuinely care for their customers. I had a mishap with the post office delivering my order to the wrong house, and they went above and beyond to take care of it for me. They reach out and even ask what I need or if I want to change scents up. As a 40 year veteran of hospitality I am not easily impressed but this company is like the 5 star hotel of home fragrance, customer service, and lovlieness.

Was frustrated because my order was placed 10 days ago and hadn’t shipped. Sent an email to customer support and received a response immediately explaining the reason for delay. It was a scent on back order. They switched it out and said the order would be shipping! Haven’t tried it yet, so we will see how it functions when I receive the device.

In our current environment online shopping is a great convenience as long as things run smoothly. Most companies I’ve dealt with only provide the same online platform for customer service. If they’re any problems, we’re forced to try to figure out how our service issue fits in their menu. Good luck with that. However, Aura House is head and shoulders above other companies. They are so very easy to interact with, VERY prompt resolution to an issue, courteous and accommodating. I haven’t received their quality of customer service in years!

Aura company has been so responsive. Love the diffuser and the scents. I didn't like the one I ordered, and they responded immediately to my request and sent me the new one. Great response and amazing quality!

I recently placed a $90 order with Aura House. Upon receiving the items, I found the scents to be VERY overpowering, synthetic smelling, and cheap - and they immediately triggered my son's asthma. I reached out to the company for a refund well within the appropriate dates, according to their refund policy. I was sent a response from someone named Grace, and this person and/or AI rep tried to convince me over several emails to keep the product. It even went as far as to offer me a $31 refund. When I told them that I would just like a regular refund and to return everything according to their policy, they completely stopped communicating with me. I reached out to them by email three times. I also called their customer service phone number that was incredibly hard to track down, and I received an AI representative. I spent a ridiculous amount of time trying to explain to the AI bot my issues, and eventually I was told someone would reach out. It is nearly 30 days after I have placed my order, and Aura House has completely ghosted me. Do not buy from this business!

The fragrance itself is wonderful. However, I’ve had a horrible experience with their shipping. Products are shipped about 10 days after the payment, then sits with the carrier another 10+ days. Thus, it’s nearly a month after the subscription renewal before the product actually arrives. I ordered a scent sample that has been on back order for nearly 3 months. Honestly, I’m just waiting for my 3 month subscription to end and then will discontinue with this company.