Aura House Avis 

I use to think I could not afford this. But I was wrong. I have so thoroughly enjoyed stepping into my home every single day and it smells heavenly. In fact, everyone that enters my home immediately makes a comment on how wonderful it smells. I would buy over and over again. I have had my account with AURA for a while now and get to enjoy ever singe second. Not many items one purchases that give back so well. The customer service is off the chart. Could not ask for more. Don't like a particular sent. No problem they take care of it for you until you find the sent you love. I have found the Lavender is one of my favorites. Debbie Y

Terrible product! I have 3 diffusers, and none of them work! I got a replacement and it also doesn't work! I spent a lot of money on fragrances that I have nothing to use them for because the diffusers do not work! Had many discussions with the company, sent videos and lots of emails. They have no solution. They just don't work after a short while. I even bought 3 of the cleaning fragrances. Did nothing.

AuraHouse has been a game changer for me! My house smells so fresh & clean whenever I choose (set the times easily on the app).
While I do think it is pricey, it seems to be safer than some of the other air-freshening options.

The diffusers finally arrived after a glitch and very long wait (thank you cs!) But the arrival of replacement scents is even more difficult to obtain! My experience so far... concerned cs, but truly unreliable and simply bad delivery times for paid products. I've begun to believe there's something wrong with my account? Takes my money! But arrival of purchased product is at this juncture horrible!
I would NOT recommend this company nor it's products at this point. But once you purchase the expensive diffuser..., you are hostage to the extremely poor shipping and delivery. Do better Aura House!
Still waiting for the scents purchased! The rating is for the scent... otherwise it would be a 1 star.

Smells wonderful. Can control it also. As long as I can order and not get “auto shipped” I’m good.

The product is amazing, I just think the price point is really high.

I love the diffuser and most of the scents I purchased. Never received the free sampler pack with my first order. Their subscription plan is confusing. I ordered two scents with my first order. Realized I didn’t need 2/month and tried to cancel and revise subscription.site would not allow it. So I am being charged monthly for 2 scents and I only want one. It won’t let me revise until 3 months have passed. I find that one is enough to last me. I don’t want to stop ordering but the subscription policy was very confusing and I already have too many oils that I can use in one month and frankly can’t afford to keep getting them monthly. All I want is one a month and my free sampler I didn’t get. I would like to continue purchasing however the customer service is awful. Hope someone at Aura can fix this for me or I will not order in the future

I got the product that I ordered in a timely fashion. That’s when the trouble began. I could tell right away the perfumes didn’t agree with me. I immediately contacted the company and of course it was all AI - could not get a person. I did not open any of the products but they said I had to pay restocking fees. 15 emails later I received my return labels. Sent them both back one box got lost one got credited to me. I emailed again….The AI immediately responded saying they were sorry it was lost and they would send out the order again. Could not make them see that they owed me a credit- still waiting for a $125 refund and now I don’t even have the product to sell on offer up. Awful experience worst customer service ever. The stupidest AI in the world. Think twice before ordering maybe I will get lucky and get the second order products to resell

I ordered my diffuser 2 months ago. It still hasn’t arrived. They communicated that there would be a delay and that’s fine I guess, but now I’ve been charged for a second shipment with their subscription service. I can’t cancel or delay the shipment. I don’t even know if I like the diffuser or scents I purchased. Very frustrating and I feel like I’ve been ripped off!

I cannot tell you about the product because I never received it. I ordered it in July and now we are in September. Never was sent never sent updates. No communication. I finally reached out and asked what in the world is going on? And got the answer that they couldn’t fulfill the order shipment yet. I absolutely would not order from this company for the sole reason you don’t get the product. I finally ended up going with Pura diffuser and it’s working great!

This is the absolute WORST company- DO NOT SPEND YOUR MONEY ON THIS.

Shipping was delayed by two months. It took forever to get a response on where the product I ordered was. Finally, I was able to cancel the order. A week after I canceled the order, I got a notification it was shipping. So, I was told that once it arrived, I could contact them for a return shipping label, and once I returned it, they would refund my money. I AM STILL WAITING FOR THE SHIPPING LABEL TWO MONTHS LATER!!! Absolute disgrace.

I ordered the diffuser and two fragrances and they printed a shipping label but the item never left their warehouse. They told me they would refund my money and then after five business days, I checked up on it and they said, oh, i'm sorry your refund was never originally initiated. So they've taken my money and refused to ship me a product. All of their customer service is AI generated and there's no live person to talk to. And supposedly a live person is supposed to call me back, and so I had to fill out a report with paypal. And now I have to babysit it. And what a waste of my time and $175+ what a horrible company to do business with. Youre reply sounds like the same AI generated crap that I keep getting. You promised me a refund in two emails and now you're telling me you've shipped the product again, but all that happens is you print a shipping label. So now even though you have promised me a refund twice, now you're sending product and not giving me my refund. There was no error on your part. This is a whole evasive tactical maneuver on your part. You didn't have product to ship. You were just stalling, you refused to have interaction with your customers. Everything is a generic AI response. You are a very dishonest company. This is the worst customer service I've had on anything. Horrible company that lies and throws AI at people. There is no human connection to this product, or this company. I should add this so-called replacement they're sending instead of refunding my money as they promised, only shows as being prepared for shipment. And then they print a label and they let it sit. Because I doubt there's even any product to send. They over advertise, don't have product, and then when you google the reviews, most of the units are being reported as not working after two weeks. What an unethical way to do business.

The customer service rep was great helping me change fragrances so easy and pleasant.

I have tried two different fragrances and purchased Two diffusers. Neither of them had and smell and lasted any length of time. Save your money!!

The diffuser is fine, but I did not authorize a continuing subscription. It is impossible to reach anyone. I hope this email reaches a real person who will cancel any further false purchases from me!

Sincerely, Anne Gantner

Save yourself some time and money and shop some different brands. Aura House does not send a fillable fragrance bottle with the diffuser so you are forced to buy only this particular scents. I have one from elsewhere that I love and is safe for my pets and my occasional allergies. I will be returning mine- which will also be a bit of a hassle.

My order was running a little late and a very nice lady from Aura contacted me and said one of the scents was not available and gave me options and said my order would be send out right away. I was so pleased! THE BEST CUSTOMER SERVICE !!! Can’t wait to receive my order!!! I will be ordering again.

If anyone is looking for an honest review for the Aura House scents, here it is!! I purchased two diffusers with two different scents, Collins and Dubai. I just got it about a week ago. I may try a couple more scents to see if I can find one that I like...maybe just a trial one. The first scent I got was Collins. It is ok, more florally scent if that's what you like. The second scent I got was Dubai after seeing all the great reviews about it. To me personally, I think it smells like the powder that you put in smelly shoes..just my opinion. I won't be using Dubai because the scent makes me nausious! Anyone know of a scent that smells like cookies baking?

I’m extremely disappointed with my experience with Aura House. My diffuser took over a month to ship, and it wasn’t until I contacted customer service that they suddenly found one available in their warehouse and sent it. I requested tracking information but never received it.

When it finally arrived, it was damaged and missing the free kit that was promised with my annual subscription. Even worse, after only TWO DAYS of use, the diffuser stopped working. The scent capsule is still about 95% full, but it no longer diffuses anything.

I requested a refund and was told no. Between the month-long delay, damaged product, missing items, defective diffuser, lack of tracking, and difficulty getting responses from customer service, this has been an incredibly frustrating experience. For the amount of money I spent, I expected much better quality and customer service. I cannot recommend Aura House based on my experience.

It took a month to receive my first order. I signed up for a subscription and since it took so long to receive the first order, I was able to cancel the first month's subscription via email to customer support so that I could try it out first. I do like the diffuser and the scents that I received. The negative side is that I can't see the subscriptions on my account page to manage. I went round and round on emails and even called to try to get this fixed and the only thing they can do is suggest that I email or tell them over the phone what changes to make and they will make them. I can't seem to make them understand that the account is messed up. It doesn't show a subscription but wants me to order a new starter kit with a diffuser. They say they can see it on their end, so they don't believe me even though I sent a screen shot. I've tried two different browsers and restarted my laptop. Also tried on my phone. Just AI generated support from what I can tell and it is extremely frustrating.