Aura House Avis 

129
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

My girlfriend had been using Aura House for a while and kept wanting to show it to me. I'll admit I was skeptical at first, I figured it was just another overhyped product idk. Then I actually tried i... Voir plus

Noté 1 sur 5 étoiles

Awful customer service. I've been extremely patient. I have gone back and forth with 20 emails trying to get a resolution to a faulty diffuser with zero resolution and lots of excuses. Big run a roun... Voir plus

Noté 5 sur 5 étoiles

This scent completely changes the atmosphere of a room. It smells so fresh and clean without being too strong. I’ve had people come over and immediately ask what scent I’m using. Definitely one of tho... Voir plus

Noté 5 sur 5 étoiles

My original order had a hiccup in shipping. I sent an inquiry by email and received an immediate reply with a thorough explanation and choices to immediately solve the problem. Grace H continued to... Voir plus


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

129 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 89 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,0

Tous les avis

(129)

126 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

Poor and Slow Service

It took a month to receive my first order. I signed up for a subscription and since it took so long to receive the first order, I was able to cancel the first month's subscription via email to customer support so that I could try it out first. I do like the diffuser and the scents that I received. The negative side is that I can't see the subscriptions on my account page to manage. I went round and round on emails and even called to try to get this fixed and the only thing they can do is suggest that I email or tell them over the phone what changes to make and they will make them. I can't seem to make them understand that the account is messed up. It doesn't show a subscription but wants me to order a new starter kit with a diffuser. They say they can see it on their end, so they don't believe me even though I sent a screen shot. I've tried two different browsers and restarted my laptop. Also tried on my phone. Just AI generated support from what I can tell and it is extremely frustrating.

12 août 2026
Avis spontané
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Réponse de Aura House

Hi Carolyn, thank you for the detailed feedback, and I'm sorry for the frustration with the account page. We did see the issue you described and have flagged it to our internal team to get fixed. In the meantime, we don't want it holding up your next shipment, so we've been offering to make the scent changes directly for you so nothing gets delayed while it's being looked into. So glad you're enjoying the diffuser and scents in the meantime!

Noté 3 sur 5 étoiles

I ordered from Aura House months ago…

I ordered from Aura House months ago and never received an email until the following month when I inquired about my order. I was then notified. I received my order and am very happy with the items, but I have not received my free collection. I wrote to someone, but I haven't received a return email.

29 juillet 2026
Avis spontané
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Réponse de Aura House

so happy to hear you're loving the diffuser and scents! Your sampler collection was likely separated from the original order and sent as its own shipment, just so it didn't hold up the rest of your order. To confirm that's exactly what happened here, we've replied to your email. Thank you for your patience, we'll get this squared away.

Noté 5 sur 5 étoiles

I love that the device is so stylish

I love that the device is so stylish. It really fits my decor. The scent is also amazing. Overall, I am thrilled with Aura and feel it is an excellent fragrance diffuser for any home!

22 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Great product

Great product - performs exactly as advertised and I love the scent. I purchased for my office and have gotten several compliments from people who pop in/pass by asking me what the scent is. Highly recommend the Dubai!

2 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

I love my new diffuser

I love my new diffuser. The packaging is very impressive so it would make a nice gift. It looks like a high tech piece of computer accessory and best of all it works great with several adjustable settings. It was also great getting samples of all the fragrances available. I especially like the citrus.

19 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Stop the search, buy this product!

I did my research and read a lot of reviews before choosing Aura House. I must say that I am SUPER pleased with the design, sleek look, well-made product. It works wonderfully and fills a few rooms. I've tried both the Collins and Happy scents and they are yummy!
Also, their customer service is fantastic!! I had a delay in delivery, and I wanted to choose a different scent before my next shipment, and they were on it pronto
Kudos!

8 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

I have purchased 2 diffusers from Aura House and they are both great. I love the different fragrances that they offer. I had an issue with one of my diffusers at one point, they walked me through some steps to try to fix and when that didn't work they sent me a brand new one. whenever I have had a question with any order they respond super quick every time and always make sure my questions are answered thoroughly and that I am taken care of. Great products. Fantastic Customer Service. Highly recommend this company.

9 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

I love my diffusers I have one on each floor

I love my diffusers I have one on the main floor and my son has one in his area downstairs-I like Dubai and Collins and my sone likes the lavender. You can control each on your app, make it stronger or less, and you can put a timer on it as well. Easy to use smells are lovely .

29 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

ABSOLUTELY L❤️VE ‼️

ABSOLUTELY L❤️VE ‼️
I’ve had my Aura Diffuser now for a few months and i have mine in the middle of my place! Set to turn on in the morning when i wake up & the evening when i return home from work.
It’s such a pleasure to wake & come home to a lovely smelling home.
Customer service is top notch with very kind and prompt reply to any question you may have.
SO ….if your thinking about a purchase, i hope you do👍🏻 your in for a very nice welcoming abode⭐️⭐️⭐️⭐️⭐️

21 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

I took the chance and bought the…

I took the chance and bought the difussor not knowing if it was what they said it would be, but it is what they said and more. I love my diffuser, so much I bought another amd thinking of getting one for office.

15 juillet 2026
Avis spontané
Noté 4 sur 5 étoiles

I love Aura House but the quality of…

I love Aura House but the quality of the diffusers is poor. I bought a second diffuser and it has been replaced twice. Unfortunately it still doesn’t work. I never contacted you again because why would I need a third non- working diffuser? I am disappointed because I think your fragrances are fabulous and your customer service is great.

15 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

WE LOVE THE AURA HOUSE DIFFUSER & SCENTS!

We ordered a diffuser and the scent "Collins" to try out the product. We loved it so much that we now have 3 throughout our home, all programmed to come on at different times, so our home smells WONDERFUL - all day long. We now have a monthly subscription!

15 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

I love my diffusers

I love my diffusers, the Coast scent is my favorite. I have 3 diffusers in a 4,000sq ft house with high ceilings. Everyone who comes over says my house looks and smells so clean.

8 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

I absolutely love aura house!!!!!!

I absolutely love aura house! We have had the diffuser on our front entry table since we moved into our new house. Everyone who enters is greeted with a fresh scent and it travels through our entire house!!! The different scents set different tones and I love mixing and matching the scents to my current mood or needs. As far as aura house service goes, I had a problem with my diffuser, and made one comment. Soon after, an entire new diffuser arrived. I’ve had nothing but wonderful experiences with the company, the product, and even the Facebook group!!!!! FIVE STARS!!!!!

15 juillet 2026
Avis spontané
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Réponse de Aura House

This is such a lovely review to read. Five stars right back at you!

Noté 5 sur 5 étoiles

This product is unlike any other

This product is unlike any other, the sleek design, being able to remotely control the flow and time from the app, the wonderful scents to select from ( personal favorite is Coast) and a customer service team that is always available to respond quickly and provide quality service.
I have recently invested in another diffuser for another part of the house after determining that the product delivers the perfect aroma and vibe when you enter my home.

15 juillet 2026
Avis spontané
Logo de Aura House

Réponse de Aura House

Paula, thank you for sharing this! Coast is such a great favorite, and we love that you're expanding to another room. Enjoy the new diffuser!

Noté 5 sur 5 étoiles

Best diffuser I have ever purchased

Best diffuser I have ever purchased! Sleek and elegant, wonderful scents. Not overpowering at all. Highly recommend!!!

1 juin 2026
Avis spontané
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Réponse de Aura House

Ria, this made our day! So happy you're loving the scents and that it's fitting right into your space. Thank you for sharing this!

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