Goede ervaring met een uiterst vriendelijke klantenservice. Ze doen wat ze beloven. Een snelle levering en de retournering is correct afgehandeld. De reden van retourzenden van de koekenpan is dat de... Voir plus
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Lisez les avis des autres
Ik gebruik de Nero pannenset ondertussen al enkele maanden en ben er echt tevreden over. De pannen voelen stevig en kwalitatief aan en zien er ook mooi uit in de keuken. Tijdens het koken merk je... Voir plus
I’ve been using my Ausker pots for a while now, and they have honestly exceeded my expectations. Even after constant daily use, the quality remains top-notch and they still look and perform like the... Voir plus
Mijn Ausker pannen zijn inmiddels zo’n vast onderdeel van mijn keuken 😄 Alles bakt gelijkmatig, schoonmaken is zo gepiept! Kortom: ik ben fan 🙌 En eerlijk is eerlijk… met een messenset erbij zou he... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ausker is an Italian kitchen hardware manufacturer born in 2015. The brand sells kitchen utensils and is focused on creating the best price/quality ratio, promoting its high value standards while selling the products at a very competitive price. Ausker has chosen to sell its products directly, via the website www.ausker.com. This allows the price to stay low, avoiding any mediator or reseller, while selling a high end product. The name Ausker is not chosen at random. It is in fact the fusion of phonetics in "House" and "Care". " Taking care of your house" is our main objective. Throughout Ausker's range of goods, the customer will have complete control of his environment thanks to the high quality of the materials used. The products are, in fact, designed to resist time and abuse. Ausker offers only the best, choosing cutting-edge materials and assembling them to create a constantly evolving product at the forefront of technological advancement.
Coordonnées de contact
Printaniastraat 43, 8650, Houthulst, Belgique
- info@ausker.com
- ausker.com
4,8
Excellent
271 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cutlery Review
Your knives work, I don’t think they are quite the quality product I thought I would be receiving. The knives most likely need to be made of a higher quality stainless, they do mark easily and lite rust has happened
7 mars 2019
Avis spontané
Well they delivered what they promised…
Well they delivered what they promised on time and thats all that you need to know.
7 mars 2019
Avis spontané
These are excellent
These are excellent, well-designed pans. I bought them and enjoy using them, but my wife has fallen in love with them as well. Right now, they're the only pans we're using.
7 mars 2019
Avis spontané
Really quite nice set of pots and pans
Really quite nice set of pots and pans. I got a second set after 1 year of owning them. I do notice that they have little abrasions on the surface of the pots where the calcium from the calcium from the water sticks to them.
I love the silicone handles, which provide just enough heat protection from our gas stove. The pour through lids work well and the removable handles (after getting one replacement) are working great.
I am concerned about the scratches though but for the time being we are monitoring it and only if it gets worse will be stop using them.
7 mars 2019
Avis spontané
As expected
As expected
I had no bad experience. But the delivery was a bit delayed.
7 mars 2019
Avis spontané
Product good quality
Product good quality, a small part has problem can support to offer replacement very fast.
7 mars 2019
Avis spontané
Fantastic post sale support
I purchased through Ausker’s Indiegogo campaign and while I was told it’d take several weeks to get my pot and pan set, I received all items within two weeks. Further, one of the removable handles broke a few months after use, and when I wrote them about the issue, I was pleased to learn that they’d exchange the handle free of costs and hassles to me; the service was outstanding.
7 mars 2019
Avis spontané
Removable handles all broke
Removable handles all broke
Attached handles got way too hot and the silicone covers come off too easy.
Lids are no better, the silicone rims crumbled in places
7 mars 2019
Avis spontané
Réponse de Ausker
Dear Stephanie,
Thank you for leaving your feedback. I can imagine that the inconvenience you have with our removable bakelite handles is very annoying for you. The problem you are reporting is not common at all because our removable bakelite handles have been tested during many months to resist the intensive every-day use. Please contact as soon as possible our customer service, by writing to info@ausker.com, and we will provide you the assistance you need.
About the silicone handles, I must tell you that aluminum is a too good conductor and the handles will become hot no matter how thick the silicone handles are. For this reason, we specify in the paper instruction that silicone handles do not guarantee a safe grip with bare hands after cooking and we recommend always to pay attention and use heat-resistant holders or wear gloves. Moreover, we designed and tested our silicone handles to be comfortable and ergonomic and to guarantee an easy cleaning and a stable grip. I am sorry you did not appreciate our design; we tried to create a perfect combination of comfortable design and high-quality materials. Finally, about the lids, we never faced a problem like this before. Did you wash the lids in the dishwasher at high temperature? Please, once you send us the pictures of the bakelite handles, attach a photo of the glass lids that got damaged. Our production department will try to understand what happened to them and our customer service will help you to solve this annoying issue. It will be our pleasure to help you!
Thank you for your understanding and patience,
Francesca
The Ausker Team
Rápido y sin problemas
7 mars 2019
Avis spontané
• heat up longer than with other pans!
• heat up longer than with other pans!
• removable handle partly broken on delivery
• lids very well
7 mars 2019
Avis spontané
Réponse de Ausker
Dear Michael,
Thank you for your comment, for your kind words about our lids and for sharing your opinion about our products. I am sorry that one handle got irrevocably broken during delivery. Please accept our sincerest apologies. For what I can see in our database, you did not contact us reporting this problem. We would have solved the inconvenience by immediately sent you a replacement item at our own expense. About the heating time, I must tell you that the performances of the pots set and the capacity to heat up can be very different according to the kind of stove you have. Could you please tell me which type of stove you use (gas, electric, induction, ceramic, etc..)? For the bottom of our cookware, we coupled, with our high-quality Aluminium Body, an exclusive and thick reinforced stainless steel bottom. It will grant a fast heat distribution, allowing our Pot Set to cook with gas, ceramic, induction, electric or any other cooking technology. Moreover, it will spread heat much more evenly allowing you to have more control over your food and it will remain hot for a long time.
Thank you for the understanding,
Francesca
The Ausker Team
this is the worst non-stick product
this is the worst non-stick product. I the surface requires more oil in cooking then another competing product available on the market. This was a very bad investment for me.
7 mars 2019
Avis spontané
Réponse de Ausker
Dear Ved,
I am sorry and surprised about the problem you experienced with our products. For our coating, we have chosen to team up with the top quality Swiss brand ILAG, offering the highest quality of the nonstick coating. We have chosen the Granitec technology for each of our pans and pots. This consists of a five-layer nonstick coating, reinforced by ceramic scratch proof particles that are able to endure any intense use. This means that for its high quality, our non-stick coating does not require more oil in cooking than another competing product on the market. We tested our coating for many months and we compared it to the non-stick coating of many other famous brands, with excellent performances.
Actually, because of its multi-layered system and the ceramic reinforcement, we guarantee a long lifetime and the best abrasion and corrosion resistance. I don't know if you season the cookware to preserve its durability. In our paper instruction, we recommend our customers to season periodically all their cookware rubbing a small quantity of a high smoke point oil (olive, peanut, rice...) with a gentle paper towel. I hope this information can be useful for you.
Thank you for your comment and the comprension,
Best,
Francesca
The Ausker Team
I mostly love these pots and pans
I mostly love these pots and pans. One of the pan handles is a little loose and jiggly but otherwise I’m happy with them.
7 mars 2019
Avis spontané
Best cookware I’ve ever purchased!
I bought the whole set quite some time ago but I seem to use the small skillet more than anything. I use it 5-6 days a week making breakfast for my husband. The finish is still like new! Nothing sticks! It’s perfect!
7 mars 2019
Avis spontané
This is excellent cookware
This is excellent cookware. Each time we use it, we love it even more.
Thanks!
6 mars 2019
Avis spontané
Excellent set
Excellent set. I enjoy cooking with the pots. No doubt this is the best set of pots I've ever bought.
6 mars 2019
Avis spontané
It's a great set
It's a great set, but the only thing is the lid is not really working properly when you're trying to drain, sometime it slips and everything falls right directly to the sink. The silicon for handle of the pot is hard to put specially when it's hot, at the silicon gets pretty hot too. Regardless, it's a great product and I love using it. I just hope that they would fix it.
6 mars 2019
Avis spontané
Best set of pots and pans I have ever owned.
Best set of pots and pans I have ever owned. They are entirely non-stick, and heat evenly.
They clean up easily and quickly, even if something burns onto them.
6 mars 2019
Avis spontané
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